As far as McDonald's goes, this is a decent location. It appears to be a newly remodeled building. It's bright with a variety of seating options including tables & chairs, round tables with soft chairs, stools, etc. There is plenty of parking, kiosks where you can place your own order, a counter for ordering, and a drive thru. Service was just ok - I had placed an order in the McDonald's App, but when I was standing at the pick up area, the employees weren't even aware there was an order waiting to be prepared. Once we got our food, it was good. The environment was good - it was comfortable and quiet and we felt safe here. Also, the bathroom was on the cleaner side for McDonald's. I'd go back here if I'm ever looking for fast food in this area again. read more

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Ordered from here on DoorDash and didn't receive one of my items. Tried calling and didn't get any answer. Received no help or compensation. Would give 0 stars if I could. read more

They always make you move to the second window or to reserve drive thru and wait forever, even if there's no one behind you. Then they are always missing something, service is terrible! Hence all the bad reviews read more

Went through drive through Ordered a cheesburger fries sweet tea Got a coke filet of fish No fries On top of it all they are rude snd treat u like they are doong u s favor Will not go back read more

The fries are super good! The only downside is the roaches but they ARENT the flying kind so that's good. Overall very charming experience

I ordered two grimace shakes and did not got either,why say you have them when you do not. Also I ordered two happy meals with bbq sauce and did not get my sauces. Lastly I did not even get my Apple juice I payed for. Worst experience I've had with McDonald's. Do better. read more

McDonald's - As you can see there is no sauce and got milk instead of juice. Also this toy is useless. I will be calling the manager. - Fast Food Near Me - Springfield, Massachusetts

No one was there when I pulled up to the drive-thru this morning after a few cars in front of me were served. I got to the talk box thing and no one greeted me or responded when I said hello for like 5 minutes. I then left. This place often has a huge line in the drive-thru in the morning and now I see why. What a mess. read more

False Advertising, constant wrong orders, doubled or tripled prices and the food was never really that good anyway, it was supposed to be fast and cheap food for people that didn't have a lot of money to spend! read more

Absolutely the worst McDonald's I've ever been to the workers didn't even work no one was at the front I stood there for 5 minutes as employees just walked by on there phones so I went to the kiosk and continued to wait even longer for my food.... Fast food? Nah a bunch of lazy A holes contributing absolutely nothing to the world talk about no drive losers read more

McDonald's McDonald's McDonald's. When will they ever get on board. The founders of McDonald's did not have this store in mind. I would never review a fast food joint simply because they're all the same. Overpaid complaining pre madonnas that are directly responsible for the raise in minimum wage to the point where you can't afford to eat fast food anymore. Anywho, this location is very sad. Bathroom had a trash can next to the toilet filled with... you guessed it. Poopy papers. Fast forward to coffee. $1.00 for a large. Great but... 11 minutes to get creamer was in a cup and so cold it was almost frozen. Good thing the coffee was so hot I guess Fast forward to English. Oh wait. NOT ONE PERSON WORKING HERE SPEAKS IT. We had to sit for 3 minutes (how long before the wife said "I'll be in the car.") and listen to the manager and an employee yell back and forth in Spanish. Deafening decibels. So sad. Wish we could sit in peace and quiet and enjoy a meal. But not here. Shame on you Mr man that doesn't care what's happening in his McDonald's shame on you. Ps... nooooooo WiFi " it's broke." read more

It's outrageous how often my order is messed up in this particular location. It feels like 90% (not exaggerating) of time my order is messed up. (I'm dumb enough to leave drive thru without checking my order). Most of the time it's not a little mistake... it's almost always significant. Here are some examples. This should NEVER happened but it's occurred TWICE, I ordered a sandwich with the bottom bread missing. I order nuggets but don't get the sauce. I order meals missing fries... this location is absolutely horrible. There are more but I'll leave it at that. read more

This place is sickening you cant dress up shit which they try to do I've gotten 6 orders where there was just the bun no burger no nothing. Other times just burger meat and cheese and no bread at all I'm so upset will never come here again. read more

This is the worst McDonalds in the history of all McDonalds. Takes for ever to order. The service is horrible. They always mess up your order. The food is the grossest and most poor quality version of any McDonalds items. They need all new staff and management ASAP read more

At 5:56 today, I received a raw burger that was severely undercooked! Called to speak to supervisor she stated she was the supervisor of the store that evening, in charge of all 31 employees, yet not in charge of the kitchen. She did not even offer me a replacement burger. I had to call another store to get the manager to get her to take me seriously. Repeatedly, the store manager asked me which burger was I supposed to get after I had repeatedly told her I had a RAW burger. Finally, got to the district manager and she understood the severity. read more

We tried to order McDonalds via the drive thru. The line that we selected never alternated to our line. After we were skipped we pulled forward to order at the window to realize that only one window was open. After waiting for 10 min we pulled off. read more

With their state of the art new facility it's a shame that they do not have working coffee machines. Had to order iced coffee and it's tastes like a watered down mess. Skip this location. read more

How can you get the order wrong every damn time. Ordered a double cheeseburger meal... Was given a big Mac after they made me wait 10 minutes at the 3rd window and I was the ONLY customer ... Worst location around read more

Pulled up to the speaker and waited five minutes just to be greeted with attitude cause my mobile order didn't come through. Ended up going to Wendy's next door, much better service. read more

Best McDonald's I've been to great service and stuff except the fact that they have immature employees but outher than that it's great

Rude service. After a late night at the office, I stopped here on 10/5/12 at 10:30ish PM. The woman at the drive-thru was not nice AT ALL. She wasn't flat out rude per se, but she didn't say any of the following: hi, thank you, you're welcome (when I thanked her) and didn't even acknowledge it when I did. She should not be client facing at all since she exudes rudeness. I didn't get her name but I believe she was early to mid 20s, chin length black, curly and greasy hair. Please put someone a bit more pleasant to run the drive-thru. read more

The drive thru SUCKS. The counter service SUCKS. This restaurant is SLOW, the workers are RUDE, and the orders are NEVER correct. Go next door to WENDYS. You'll pay a Iittle less and get great service with a smile. read more

I've went to this McDonald's a couple of times. But my last experience with this place wasn't very good. When I asked for a chocolate milkshake they gave me a vanilla milkshake and to top it off, they added whipped cream. I mean... I didn't say no whipped cream but still, that's not cool. Automatic 2 stars for me. Whipped cream is not for meme read more

This Mcdonalds is horrible and the franchise owner is a joke. After receiving a counterfeit $10 bill from the drive thru employee i was refused to be given real money back i filed a police report and all but the owner over the phone refused to give me my money back and told the employees that i was lying. The coward didn't even have the stones to come call me liar to my face. I will never come here again and i urge all to avoid any mcdonalds associated with this owner! read more

This isn't the absolute worst McDonald's in Springfield but it definitely is one of the least scrupulous. First off, being a franchise location the restaurant is badly outdated, it feels dirty because of that. Secondly being franchised their prices are all over the place - and high. $5 for a large fry? They're the only location nowhere near a highway that isn't participating in the $1 any sized hot coffee promotion. Just feels like you're being ripped off when the place looks like a dump but you're paying more than beautiful new corporate and even other franchised locations. The staff doesn't really speak English so stick to numbers and sizes. One star added because it's not the South End or North End locations that are loaded with bums they don't kick out. read more

I walked into the dining room of this McDonald's almost a half an hour before they closed (1:00 AM). The very rude girl behind the counter told me and the friend I was with that "We had to use the drive-thru" even though the hours were clearly marked on the door, and then she walked away and paid no more attention to us. My experience was horrible and I will not be going back. I was hungry and it was fairly late, I should not be subject to this kind of rude and inconsiderate behavior. In addition, this McDonald's regularly shuts off their grills early, stops serving certain foods late at night, and makes you wait a long time at the ordering microphone despite the fact that there are no other cars in the drive-thru. read more

i waited at the drive thru for ten minutes n got no response. then i was ordering and they "cleaned the dishes" so they couldn't serve me their "all day breakfast" bc they're lazy. and then i ordered and they got my order wrong. then at the window when we cleared up our order they gave me attitude and said "that's why i repeated myself" so rude. read more

First...never park to go in. You'll never be able to get out if there is cars in the drive thru. Secondly, no one uses the two speaker system. But there is always that idiot who sits at the first speaker and doesn't move up. I can't even count how many times I am asked what I ordered at the second window.. Pretty sure their job is to know my order. Not me to remind them. And these people want $15 an hour??!!! Rarely do I get food that is actually heated all the way through. This location is awful. And poorly run. If you want to wait in line while the staff talks to one another or stands there looking like a deer caught in headlights .. Then this is a good place for you. read more

My wife and I stopped at this McDonald's for lunch. The dining room was filthy. Soda was flat. The employees were arguing with each other in Spanish in front of customers. We stood at the counter for a couple of minutes before our order was taken. Very unprofessional employees. read more

I agree with others who say that reviewing fast food is relatively fruitless. That said, my expectations are incredibly low whenever I go to this McDonalds, yet the staff seems to continually find ways to limbo beneath them. This is the rudest group of employees at any restaurant, fast food or otherwise, that I've ever frequented. I keep going back because I'm an idiot, and because I assume that eventually the owner of this location will decide he/she gives a crap and potentially require the staff to give even a 5% effort. They don't need to be nice, I'd settle for "too lazy to care" at this point. Can they just knock off the blatant rudeness? read more

Extremely disappointed. Waited in line almost 10 minutes for a 6 piece chicken nugget meal with fries and sweat and sour sauce. Paid $6 to not get any sauce, no toy for the happy meal AND they only gave me 5 chicken nuggets. I am a loyal McDonald's customer and won't be returning to this location. read more

The drive thru is the slowest anywhere around. They say they are short on staff when ever I ask why so slow? AND, and this is a BIG AND, the girls use way too much sanitizer and gets on the coffee lids which ruins the coffee flavor. I guess if you like drinking soap it's ok. But it is not ok with me. Terribly managed read more