I've given this McDonald's 2 chances, being new to the area,with a toddler. Both visits I've waited for my food over 15min once even in drive thru! This time I thought we'd try inside.... what a disappointment at 3:00 in afternoon ( slow time) and it was filthy and my food was cold AGAIN. And my moms fish sandwich was brownyou guys lost me read more

This McDonald's is the one my client prefers and I can see why. They were very understanding and worked with what he wanted even though it wasn't in the menu. I applaud them for their patience and service! Also my food was good! read more

Terrible customer service. It started when I was informed I would be charged for Big Mac sauce. I agreed to pay for 2 at a price of .50. I received one and told the employee who brought the food who happened to be there cashier I had earlier. She began to argue with me about me about me only being allowed to have one. I showed her the receipt and it clearly states I paid for two. She wouldn't allow me to have a second one and I told her to forget about it since she was making a big deal about it. She returned to my table with a different sauce and said his one looked like Big Mac sauce. It tasted far from big sauce. I'm very disappointed that this McDonald's location has such poor customer service. I have since deleted their app and plan on eating more at other restaurants. read more

Worst McDonald's I have been to extremely rude don't even greet properly and they get upset/ annoyed when they mess up the orders and start giving attitude food was also very cold and the food is also old read more

Rudest lady taking our order seemed like she was being rushed and not patient with us Thru the drive thru my husband had to repeat the order 3 times and then she finally said we don't have the 3 dollar bundle or I don't know what that is in a rude tone . On the app and the menu it said the 3 dollar bundle was available. The lady taking our order needs to learn her menu of what there is and what there isn't on the menu . We got our other food fast at the second window though. read more

Poor customer service. The young kids working there are rude, don't pay attention to the order at all. We placed the order she couldn't get it right, so she suggested something we agreed, then we didn't get the correct food anyway, it was cold, had been sitting there some time very disappointed. Won't be returning to that location any time soon. read more

I was very disappointed in my visit today, 12/30/18. We decided to dine in.... while waiting for my food the young girl grabbed the frys for my order, as she was walking towards the tray she helped herself to one of my French frys.... when I asked for a new fry they acted like it was the end of the world. Then as I started to eat my burger, it was cold. Apparently not the best day to eat at this location. read more

Don't really go out of my way to write nasty reviews but it needs to be addressed that this McDonald's can't handle a simple rush. I waited nearly 20 minutes for a stupid McDouble with no cheese and medium fry. Nothing fancy. Didn't even get sandwich correct. Not to mention being surrounded by many others waiting on food. Management where you at? Teach your team or have an overhaul. This is clearly an area of your team falling short. read more

Do not try to get ice cream at any of the mcDonalds in st. George after 12 pm because the will refuse to make it or tell you their machine is broken read more

I have never dealt with such a blatant disregard for customer service. I ordered one drink, and they charged me twice. When I checked my account, I returned to tell them so, but the manager wouldn't refund my $4 without a bank statement. I showed her on my phone, that they had charged me twice, but she said it had to come from the bank. It's not worth my time and gas to go get all that information. Being a repeat customer, they have lost my business now, along with my family of 6. I feel cheated, and think that someone purposely double charged me, and then pocketed my money, and is making it extra hard to just return my $4. Be careful, and check your receipts every time you go there! read more

Consistent McDonalds food. Consistently the WORST drive through ever! Four cars (family caravan) went through the drive up this morning. They screwed up 3 of the 4 orders - and then argued that they were correct - even though the bags were given back to prove they were incomplete. This is not a new problem for this location. Goes back more than a year. Constant drive up problems - poor management? read more

Make pull over and wait at drive through and wait long periods, even after waiting in line for 15 min to get to window. Not friendly

McDonald's is my favorite I like the quarter pounder yummm"!!!Love It McDonald's.i like coke with it also.

This McDonald's is the worst one I've ever been to they always forget to give ranch I order chicken nuggets an no sauce that just wrong like I deserve ranch.They also once started to make you pay for the "free" kid cones like I don't want a full cone I just want a little desert and they want me to pay 25cents read more

I think the only good things going for this place is the remodel of the building a couple years ago and the low prices! The people are not the most friendly and they don't seem to get orders right at the drive thru... You would think with how long we waited in the drive thru, that they would at least have everything in the bags... Nope! Had to park it and go in. This wasn't the first time they have screwed up my order...but it will be the last time that I come here!!! read more

Got the breakfast as ordered. I hate when I order a breakfast sausage muffin with egg and they leave off the egg. Good place. The iced coffee with extra caramel was good enough to get us south on the 15 fwy to Baker without running out of ice. Hate that too. read more

I'm very displeased with the service that I receive at this McDonald's. First every time I come through they almost forget to make me pay, I'm not complaining but how does one forget that? Second I just came through and had two separate orders and she runs my card for both orders. Does that even make sense? To the person with a brain it doesn't. The management needs some work it's always disorganized and they never know what's going on half the time. Just needs some improvement! Thanks. read more

Service is always poor. When we informed the girl who took our order that she forgot to add a third drink, she said we must've forgotten to order it. Another worker spilled our drinks as she was putting them out the drive thru window, then looked at us upset. We had to ask for new drinks. read more

Slow and unorganized/trained. Got complete order wrong, 8 orders. Trainer was complaining about doing too much. Pick Burger King up the road

the last 3 times we have been to this mcdonalds for breakfast the hashbrowns were so overdone you couldn't you eat them, the food was cold and the staff act like they have no idea what is going on. maybe it's a management issue? not sure but I do know we won't be going back! read more

This is the worst McDonald's I've been to. Unfortunately it is the closest one near me. Everytime I go here they are rude, the service is terrible, the food is cold or tastes like chalk. This McDonald's is the worst if you go at the end of the night. We got there at 11:30 and they kept us at the drive thru speaker for 15 minutes. We got tired of waiting and drove to the window and a woman was standing there counting the tills and wouldn't answer us. We then had to drive to the McDonald across town because they actually get stuff done. I've also have other stories from before Covid hit when they were open 24 hours. At 2am employees would smoke, joke, and throw stuff at each other in the parking lot while I waited 15 minutes for service. They never took my order. I tried calling at 11 when they closed at 12 and they told me they were closed so I didnt come. They put signs on the drive thru that say they are closed at night when they aren't and I can see several employees through the window. This place is terribly run and whoever owns it clearly has no business savy to get their unsavory employees' heads out of their behinds to run a freaking McDonald's. I'm not expecting much. Just take my order and make some fresh food. It is not that hard. I've worked food service before. Don't go here unless you are starving, but good luck because you could literally be screaming on fire and the employee in the window wouldn't answer you. read more

this is the worst McDonald's ever. The staff is a ton of bratty teenagers who don't care if your order is right or wrong. Don't go here. Also the girl with the awful eye makeup yikes..take it off it's not a look. Everyone is rude here and they got my order completely wrong like how hard is it you work at McDonald's. Honestly it's embarrassing I will never go here again and they need to hire a new staff because the people who work at this one are so rude it's disgusting read more

There are some things I really enjoy about McDonald's. The cheeseburger, fast service and the ice cold Diet Coke. Last night I went and a surprisingly low experience. I paid for my order T 11:50 pm. A very strait forward order, 4 different sandwiches. We had just come back from a Tuacahn show. I eventually had my order come through at 12:05 am. Yes, 15 minutes. Ere is the thing, I was the first person in line!! They told me the kitchen was busy!! With who? Anyway, we had the food and when I got to my cheeseburger it was the worst. The ketchup made the bun soggy. It was probably sitting for a while, like 13 minutes and I don't think they toasted the open side of the bun. Barf! read more

Their ice cream machine is always down. And the majority of the time the fries aren't fresh and satisfactory. Aurora is awesome though. She's great at her job.! read more

This is a good McDonald's. They are not the fastest and food is not always fresh, but I've never had an order screwed up here. They are exact and precise. When I'm looking for a quick bite, I prefer this one in St George. read more

by far the worst McDonalds in town. they are rude and the service is awful! they do not care about the people and it feels very transactional. I wouldn't go here... read more

Could not split bills after 1am, very rude. I wanted food and I didn't get it. Who can't split $100? This is 2018 get with the program.

If I could give this store negative stars, you bet your sweet behind that I totally would. Drove 4 miles to the store, waited in the drive thru for 15 minutes, paid for my food and drove home because I was hungry and wanted my food. Got home, I was missing two large fries that I ordered. Drove back to the store with my receipt and very politely asked for the missing fries. I think I said "TWO large fries" probably 5 times and the two girls insisted that I said one. Both gave me the rudest attitude ive ever dealt with in a fast food place. I asked the girl at the second window for her managers name, she paused told me she was the manager and told me she was not going to give her name. I only asked because no one was wearing a name tag. I left with one out of my two fries and I will never be coming back. read more

I went through the drive thru here to get french fries. That was it. I sat where you order for 10 minutes before they acknowledged me. I couldn't leave. There was someone behind abs in front of me. Then they take my order and i go up to the next window. When i get to that window, i wait for about 5 minutes, i hey my fries, and they are cold, gross and soggy. I threw them out, because i was not waiting longer fir more fries. Also the person working was not very personable. read more

So anytime I come to this Mcdonalds I can't believe how they never give me the sauce I want. NEVER. I have come here so often and anytime I order sauce I never get it. Like why? Today I ordered three BBQ sauce and didn't get any. And I freaking choked on my fries cause I ain't got no BBQ. And the BBQ from here is amazing. So now I'm mad. Should've check my bag before I left the drive thru. Ugh!! read more

Stopped by this McDonald's close to my place after a 12 hour work day since its close to my house. Walked in because the drive-thru was packed as always (takes 30-1 hour at times). Walked up to the register as no one else was in line. Then the employees - maybe 3 or 4 kept yelling at another employee (Richard) to go take my order instead of mix 4-5 Mcflurries ordered from the drive-thru. Richard had his hat pointed down, didn't greet me and ask what i'd like, also could not listen as I had to tell him no pickles & onions twice in a row. Forgot to give me my soda and as he walked away I politely asked 'Can I get my soda cup please?' Then Richard proceeded to walk behind the mcflurry machine to hide and text on his phone as the employees kept yelling at him to get my cup for my meal that I had ordered. Not coming to this McDonald's anytime soon. I'd rather make a 5 mile drive to St. George blvd to receive a faster order and better customer service. WOULD AVOID. read more

Is there a zero stars review?? Iced caramel coffee. Does anyone see the words mocha or latte in there? I told the morning crew FOUR times they were putting my order in wrong and exactly what it was I was asking for. I get eye rolling and telling me that's what I ordered with both crew members through the drive-thru. I don't normally do reviews and understand things happen...but I've never been treated this bad before. WTF McDonalds???? read more

I only go to this location occasionally, because it is one of only a few options close by. The reason is because they rarely get my order right and the management sucks. I have worked for two McDonalds locations (not here in St George) and this location is by far the worst I've ever seen. The food is usually OK, not great, but not what was ordered. They consistently short me items, mix up orders, almost always sloppy, and many times serve food far past hold times. Today was no exception. I ordered two salads a triple cheeseburger and a large drink. They mixed up items on my tray and another tray, with the receipts sitting at each tray. They forgot to give me my cup, then they gave me two frozen salads. When I told them about the salads, the manager, instead of asking how she could make it right, snatched up the whole tray and went back and yelled at her crew for the frozen salads. I was not at all impressed by that display. Obviously these salads were from a previous shift and were likely given new hold times, rather than bother making new ones. I didn't see the manager until the new ones were done. The whole time, my wife was sitting out in the car waiting. I was going to request a refund, so we could go somewhere else. The manager just handed me the salads and ran off before I could ask for a bag, since I was obviously stuck with the food and now it was to go. So with two salads and a cold triple cheeseburger in one hand and a drink without a lid in the other, I left, never to return, unless under new management. Over the course of the last year, I figure they owe me about a dozen burgers that we never received in the drive-through. Like I'm going to drive back for one burger, after we've sat down to dinner. I was going to apply for a job here, but I can't work for someone like that. The other reviews here make me laugh. These people must work there, have family there or wouldn't know first thing about food, McDonalds or service. I'm not asking for food, money or an apology. I'm asking them to leave so a better restaurant can take the location. I don't want to see that dump when I drive by. On a positive note, a shout out to the other locations, keep up the good work! read more

Terrible service. We needed a late night spot for my kids to play. I walked up to the cashier and was not greeted and was forced to wait several minutes while the two women behind the counter finished their conversation. Once acknowledged they even continued their conversation while I was trying to order. When all I asked for was an ice cream, as we had already eaten dinner, the cashier said "that's it?" as if taking my order wasn't worth her time. Then while my kids were playing on the play place the workers turned off the lights and then yelled at my kids to get down. When I asked what time they usually close they said sometimes earlier sometimes later and that they were only closing down that part of the restaurant. What? There were three other kids playing in the area and you just turn off the lights and say everybody out? So unprofessional. Terrible service. We will not be returning! read more