This location is a little frustrating. Every time I go to order in the drive through, I am asked to wait. I wait 2-4 minutes. Then they come back, ask what I want. I say iced coffee black and they say one minute and go away again and I wait more. Then they come back and ask what I want again. It is a very long process of waiting and then repeating yourself. It happens every time. It is very inconvenient and confusing. read more

I asked for a chicken sandwich deluxe and this is what i just got Aren't the tomatoes supposed to be on the sandwich not the box ? And its supposed to be FAST FOOD not GO WAIT IN THE PARKING LOT AND WE'LL BE OUT IN 20 MIN read more

McDonald's - Deluxe McCrispy Meal - Fast Food Near Me - Staten Island, New York

No one would take my order at the register. This young woman was attempting to help me at the kiosk but she was moving too fast and was not polite at all. She was rushing me and I couldn't look at the screen before she was tapping. In the end when I finally got my small order, the large fries were not full. I questioned that and she said " that's just the way it is." This McDonald's employee showed poor customer service and was abrupt. Do not waste your time coming here. Hard pass. read more

McDonald's - Is this normal for a large fry order? - Fast Food Near Me - Staten Island, New York

I can give or take this location but, it's the closest one we live too. The staff is usually rude and the orders take forever to be prepared. A few times they refused to take the promocodes from the McDonalds App. The location is newer and prettier than other McDs on the island though. For some reason, this location always manages to give less than the amount of food ordered. To be fair, I notice a lot of McDs would give you less than you ordered including a medium sized half empty large fry container. The drive through lines are always super packed here. read more

Drive thru is always busy! Go inside, very modern & different from other locations! This a small but very busy location ! They have remodeled and it's beautiful inside ! They have an upstairs to seat more people! The hippest location I've ever seen!! The drive thru is 24 hours read more

McDonald's - Front view - Fast Food Near Me - Staten Island, New York

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Told us the whole building was on break for 15 minutes and wouldn't take our order during open hours.

Do not order from them at all.. store is trash.. every time you order on grub hub, door dash to have a delivery to your home..they always forget to put something.. exxample.. no utensils to eat with..forget your drinks, when asked for ketchup, salt and pepper..never sent .then when u call the store for your item that was forget they tell sorry come get it..the purpose of ordering on line is not to go to the store..who ever they have working in the store for mobile delivery is not compatible of carrying out a full order.. this is not acceptable..they need to be removed from all mobile ordering sites.. read more

McDonald's - Fast Food Near Me - Staten Island, New York

I ordered ice cream and it was Great at first but later I felt like I had to throw up if I could leave zero stars I would horrible do not recommend prefer Dairy Queen read more

As others have already stated, this is a pretty dreadful example of McDonald's, which-granted-is not a 3 star Zagat rating to begin with. The bathroom doors are locked and they only unlock them grudgingly, even after you've purchased something. They don't dispense condiments for some odd reason, and I honestly didn't want to stick around to discover the rationale behind this seemingly inexplicable decision. I wouldn't go so far as to label this the "worst" example of this chain-there are undoubtedly even worse locations, if you can believe that-but it is pretty execrable, all things considered. read more

I wish I can put zero stars, but sadly I'm going to have to put one however I went through the drive threw and the cashier had the nerve to take a picture of my card. Had to cancel it better luck next time scavenger read more

The worst McDonald's do not come here everything tastes bad my breakfast sandwich taste like they never clean the area where they cook the food my food just tasted dirty and old disgusting the worst down to my hash brown. A health inspector should really be recommend to come here because they for sure will fail... read more

The service is too slow. The food was very gross. I had to wait an hour for my food meanwhile no one was in line. The place is very hot in there. I don't recommend this place. read more

Hate bay st McDonald's they always mess up on the orders. I ordered a big Mac and it had no sauce no lettuces. They forgot my drink and fries. Order a happy meal no fries just a toy a nuggets. 10 piece nuggets came with 7 pieces no drink again. Food always cold as shit. When placing an order you must check the bag. They mess up all the time even with ubereats. They all need to eat it together in there seems like they can't work under pressure so they mess up everyone order. This is all the damn time never fails with them. read more

Worst McDonalds ever!!! Always bumper to bumper line at drive thru. Then when you finally order your food and get to the window so they can hand you your order, they tell you to pull into the parking lot to wait for your food there...AND then when you get your food, the fries are always cold and/or brown...like when is this place going to finally get it together?? It's always something when I come here..smh surprise me one day with awesome service.. read more

Agree with everyone else here. Literally the worst McDonald's I have ever been to. The food is never hot, something is always wrong with my order, I have never had even an average experience at this McDonalds. read more

I wouldn't recommend using the kiosks to order since they are slow and buggy. The human service was better.

This is the absolutely worst run McDonalds ever! The drive thru which is notoriously slow was a nightmare this AM. Once in the line you can't get off there's no where to go. I sat in my car for 1/2 hour & they screwed up my order!! I ended up walking in & giving them back whatever was in the bag!! Needless to say the people working there must be total idiots. Of course I was late for work read more

Not a bad place especially if you're doing small group business meetings here on weekday mornings like today (and it is snowing! ). Interesting neighborhood personalities here. I think it's similar wherever you go to a McDonalds (except if you go to that humongous one on Times Square 42nd St that looks like a typical Broadway theater). I am sure I will be back again, it's near my place. read more

McDonald's - See the arches? - Fast Food Near Me - Staten Island, New York

This one is a little worse than all the other Mcdonald's I've been to. Is it normal for them to charge for bbq sauce? Seriously? They messed up my order twice and gave me the wrong number of wraps and the wrong kind of sandwich. Oh-em-gee. Even their address is confusing... is it 491 or 501 Bay Street? read more

The restroom is locked. One of the ordering kiosks is broken. Try somewhere less lame.

The absolute worst - kiosk doesn't work ... place is dirty ... service is a total mess ... no management ... help eating behind the counter....and I haven't even eaten yet - 0 stars for a fast food Restaurent read more

The employees are very rude. They lie about the opening and closing time. The employees pocket the cash at the end of the night on orders. There is no management. Half of the time their intercom doesn't work, so you have to order at the window causing a huge delay. They offer NO benefits for customers waiting this long. The place is a complete mess and they honestly do not care for the customer. Yelp and other sites will say they are open and the employees (who are inside the store) will tell you they are closed and there's nothing they can do to resolve your issue. Hands down the worst McDonald's franchise I've been to. I have and will continue to make calls to corporate, because this is my local fast food place and every single time; there is an excuse as to why I can't order what I want. On top of the staff being nasty they're dim witted and can't even count change correctly, and somehow whatever food ends up in my bag is never what I ordered. Don't bother going here considering they may lie and tell you they're closed! read more

I've been living in Staten Island for about 7-8 months and this McDonald's is the close to my house so I only go to this location and in this time not 1 single time wether it be DoorDash or Uber eats or me physically going inside and order has my order been right.. not 1 single time I go out of my way to the the McDonald on hylan blvd which is 3 miles away because this one is bad and when I do eat there the food is disgusting .. I'm sorry the whole staff has to be fired .. they are terrible. read more

Ketchup,napkins and forks are individually counted when given out to customers. I was given three packets for seven people. Had to keep asking for more, which annoyed employees. I guess they are told to give out a certain amount. read more

This is the worst McDonalds location I've ever been to..Every.Single. Time. Just sat in drive through for 20 minutes for a number 1 and a happy meal just for them to tell me when I get my food that they don't have any sauces??? Why do you not have sauce for chicken nuggets? Then they ask if i want something else like that is supposed to make it better. They are slow, inside is filthy, and they NEVER have strawberry milkshakes and usually ALWAYS something wrong with the order.. Id give this location negative stars if I could.. read more

This McDonald's is the worst. I ordered a coffee on the new kiosk inside however I didn't get a receipt. I went to the counter and asked if they received an order for one coffee. I was told no by a middle eastern possibly Indian female. So I order my coffee again. The next morning I realized that I was in fact charged for two coffees. The next day I go back to the same McDonald's and explain what happened the previous day to the same female. She then refers me to the manager. The manager tells me that I have to go to my bank and dispute the charge. I told the manager that the charge was $1.09. I just want my coffee. Then I had to wait 30 , mins for them to make it. Milk no sugar. I get to work and it's made wrong with tons of sugar. I'm done with this McDonald's. read more

The drive thru wreaks of Beer and Toxic Wastes. I mentioned something to the manager about it a few weeks ago thinking they would handle it but here we are weeks later and the place still smells like a DUMP! read more

Has to be the second worst McDonald's on Staten Island. The one on the corner of Forest and Richmond Ave is the first. I think it's because of the locations. They think they can serve anything to the people in these neighborhoods. It's such a shame. read more

It's service like this,Where I am charged 2.38 for two order of chicken nuggets, and receive motzarella sticks that I wouldn't pay two cents for, that leave me baffled how these incomptadents demand higher pay rates then some medical assistant people in this country. It's not worth the gas going back for the .31 cents I was cheated out of. My cats won't even eat this cheesy garbage.. read more

Was served warm orange juice. When I meant warm it was lukewarm like a typical coffee. Who in their right mind serves warm orange juice. Hilarious. read more

It's really sad that this place gets business. It's strictly because of the location because this is by far the worst McDonald's I have ever been to. They almost never get your order right. The fries r cold n hard ..same for the nuggets. In the morning there's a man who never understands my order because of a language barrier and its extemely frustrating. Online it says this place is open 24 hours but that's a complete lie. I went there the other night at 1:45am and they had NOTHING no fries..no regular burgers (only quarter pounder meat)..n my boyfriend wanted a 20pc nugget n they only had 13! Don't waste ur time coming here. Go to the one on forest. read more

Possibly the worst run McDonalds. App doesn't work and no one there knows anything about it. Self order machines rarely working properly. Horrible redesign makes customer service area tiny and crowded. Always one or two guys begging at the door. If you ever make it through all of this, the food is the same as any other McD's. read more

The worst mcdonals I've been to plus the customer service is the worst and the food is nasty

Don't bother coming here... Actually, please do come here for a foreign country experience! Almost all the staff working here are Indian looking ( or Pakistan, I can't distinguish between the two, sorry...). And you can tell because of their accents and they will make sure that you feel like you are in another country. They will impatiently take your orders, sometimes yelling to the ones behind them in their own language, dump the food on the counter and expect you to scram. They will charge you for a cup of hot water, but apparently they don't want you to have it no matter what! And yes, I did once request a cup of hot water here for my medicines; and yes, I did expect it to be free and request it after getting my order, guess my bad on that one?! So a guy poured me a cup of hot water and dump it on the counter, before I could react, another guy yelled at me saying that cups ain't free and immediately threw the cup into the trash... Why couldn't the guy just explain and gave me time to pull out my wallet... And the staff didn't even know how much they should charge for a cup of hot water, $1.79 initially, then at the end of his sentence, it became $2... McDonalds, you should really put "Hot water" on your menu to avoid such confusion among your staff! Wasn't expecting restaurant level service from a McDonalds...I just wanted to be treated, at the very least, as a customer... but instead I was treated like a bum! read more

This McDonald sucks!!! last time I was here they gave me cold chicken nuggets and French fries unbelievable, I don't think this place can hire less competent people read more

This place sucks, managers suck! I was forced to get 2 same orders , just because the machine made a mistake and the manager doesn't know how to cancel it! read more

Very busy rush hour, but the cashiers are very rude. There's always homeless people hanging around out there. It's just disgusting

this is the worst mcdonalds ever. very rude staff, food is horrible, tables always dirty, poor management.... i order my food and they mess it up everytime dont give u condiments you have to ask then it smells.. #dont not go.. read more

They be forgetting to give me everything I order a lot of times, also all the machines are always broken. I once got charged and didn't received a receipt and I had to say what I ordered to the staff so I could get my food. Plus I don't understand why the second floor is locked up. read more

The people who work here have to be absolute freaking morons. I ordered a salad without glaze, took it back cause they put it in, then got a new salad, this time with no glaze but missing two other ingredients. Can they not read? read more