The amount of times I'm late for work or am coming out of a 12+ hr overnight and I place a mobile order to prevent having to wait and it's insane how I wait OVER THIRTY minutes for fast food. No option to cancel sometimes when you place mobile orders, forced to sit and wait while no one answers the speaker, no one seems to be working when peering thru the drive thru, "24 hours" ??? read more

Every time I go to this McDonald's, they either forget to give me something from my order or mess it up. First, they forgot my daughter's apples (to her happy meal)- a few weeks ago. Then today, they forgot my daughter's fries (to her happy meal). Not only that, they gave me a hamburger rather than cheeseburger. Not acceptable. McDonald's is getting more expensive, the least they can do is get my order right! Workers who giving the actual orders, are not attentive read more

One star is for the location, cos they always packed, drive through always busy, but the staff is really not into the job. Food is below par, order mostly wrongly packed and missing item is common like they intended to do that!! Management is either loosely doing their job or they don't care to live up the brand name. I just got one order but wrong item was packed (double filet o fish become single) and Big Mac meal missing Big Mac. Even I order 20 pieces nuggets then came in 3 boxes: 10/6/4. Staff are either too lazy or too smart think it's the same, but the fact is company wasted 4 boxes (the box for 10 actually are two stacked). The Boss will losing material like hell! I am speechless. The one on Forest Ave maybe better, never try but maybe that's the sign for me to switch. I mean switch to another chain maybe. read more

McDonald's - Kids meal burger, dry and no sauce at all, no wonder the kids nowadays never enjoy their food. They aren't dumb! - Burgers Near Me - Staten Island, New York

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We come here often for dinner and lunch as we live a few blocks away. The service is always so slow. They take forever to take your order if you go into the restaurant. They do not have a dedicated cashier. Instead you have to wait until they finish most of the drive through orders before they take yours. We sometimes have to wait 20+ minutes just to place our order. They also prioritize drive through orders so we would have to wait again for order to be prepared. The workers can be hit and miss. Sometimes, the food can be burned and it's not prepared accurately. A few times, a lot of the certain food items were not available. read more

I DO NOT UNDERSTAND why this place looks so bad. Maybe staff shortage but there is No excuse for this place in shambles. Wait time for food was over 20 mins My photos show much damage of a truly disgusting area. Horrible This is an embarrassment to say the least no one on the floor to clean this up. I was in total shock. So sad I really hope they can correct this situation. There is no excuse for this. read more

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For those who love eating mc Donald's like myself go ahead and download the app. So much deals and a huge way to save money specially if you have a family. I have nothing negative to say about this place food is great and workers are fast and friendly. read more

This particular McDonalds establishment is quite possibly the largest collection of mental incompetents in the entire company. Their management team have no clue how to efficiently run a fast food business. They all act like the job is beneath them and show just how much they resent working there. Once it becomes 11pm, the braintrust here decides that all mobile orders and uber orders must all wait on the drive thru along with drive thru customers. This creates a massive bottleneck which ultimately results in lines of cars down the street. Keep in mind that this establishment has a vestibule with a window, which is designed specifically for the purpose of separating drive-through customers from mobile order customers . However, the staff at this McDonald's specifically the management team refuses to use it because it would require them to work harder at night. So instead, everyone's food gets picked up cold and late. All because of the incompetence, apathy and general laziness of this staff of individuals who have obviously failed at life and think that they are entitled to be paid for doing absolutely nothing or the bare minimum If you order from this particular McDonald's establishment, please be aware that once it's 11 PM you will wait at least an hour and a half for a mobile order read more

This place is disgusting. The inside is gross, the soda machine area has soda all over that table, ripped lids and ice everywhere. Long wait time and the kiosks don't work. read more

I've been coming to this location for over 20 years, and I've never been treated the way I was last night. I placed a mobile drive thru order last night. Upon pulling up to the window, I was greeted very rudely by the employee at the pickup window. They asked me what I ordered and I told them and they snickered back at me saying "what's that?" I explained to them what the order was and I eventually received it, and when I asked for additional sauce for my family, items were chucked into my bag and the bag was practically shoved at me. Pretty unprofessional. I come to realize after driving 15 minutes to my house that the 4 orders of fries that come with the meal I ordered weren't in the bag, so I proceed to call the store and let them know. The person who picked up the phone proceeded to hang up on me 4 times. So now infuriated, I drive back to the store and let the manager know what happened. When "addressing" this issue, she seemed to think it was funny and started smirking in my face. Instead of making a big deal of this, I got the items I needed and left, but have full intentions of letting corporate know about the situation. Being a former employee here it's disheartening to see how unprofessional this place has become, and the standard that McDonalds holds their employees to has significantly fallen off. I will NOT return to this location after 20+ years. read more

This is the best McDonald I have ever seen. Like i mean the service is a 10/10 and Jenny is so nice. All in all you should go to this McDonalds .Bet just a reminder DO NOT GO TO TYE BATHROOM IT IS BAD IN THERE. read more

Dirty and never give what you ask for. To expensive You could go to diner for these prices read more

McDonald's - What happened to McDonald's on Victory Blvd Dirty expensive and runned down. Horrible - Burgers Near Me - Staten Island, New York

The worst McDonald's. I went up to the window to order lunch and The guy at the window said, they did not have anything but chicken nuggets! Wow. On top of that I asked for a vanilla shake and of course their shake machine was not working as usual... whoever owns this place really has to check this place out it is the worst McDonald's in Staten Island. Constantly new faces of workers there all the time. McDonald's, you should be ashamed of this place! it's not helping you but hurting you and your business franchise! gave it 1 star only because there's no other option.. I would give this place a negative 1 star. FYI: I tossed my 20 piece chicken nugget out they taste like rocks, must've been yesterday's nuggets. Place is a joke! read more

Horrible please do not come here. They always forget the food food is always missing and when you confront them about it, they do not believe you they charge for buffalo sauce, which any McDonald's does not do do not come here. read more

Pulled this gunk? Loogie? Spit? Out of my drink. Had to throw out the whole order. Will not be back. read more

McDonald's - ???? - Burgers Near Me - Staten Island, New York

I've been here several times and some of those times they always forget at least one item. On some days the workers are rude and on other days they are nice. Whenever we order breakfast sandwiches or chicken sandwiches, we open the wrap and the bun is on this side, the meat is on the other side, the other bun is on a different side. It's a whole mess. read more

McDonald's - Burgers Near Me - Staten Island, New York

So how can you ruin a McDonald's right? The food Is the same no matter which one you go to.... You hire the most angriest employees ever...that's how you ruin a McDonald's. I just went thru this drive thru on 11/09/21 @3:28 pm...the girl that took my money gave me an attitude ..I said thank you and she said mmm and slammed the window ...I pull up to get my food...the next girl even angrier . I asked for ketchup in which said. WE AINT GOT NONE! and slammed the window...I had to pinch myself to make sure I wasn't dreaming . read more

My husband who is an essential worker in the hospital Went to this establishment and was told that he not a doctor or nurse Well he's the one who goes through the Covid rooms to make sure all ventilators are working. The so call woman who was in charge this morning said I'll give it to you this time but don't come back. Is she kidding me? Why offer this if your not going to give it to the workers. My husband usually picks up breakfast from Mc Donald's on his way home from working a double shift This location I have been going to for years. Maybe the owner should take a good hard look at who he hires to be in charge while he's not there. Very Angry read more

This location is horrible. Every single time that I place an order with them through Uber eats, there are always items missing! I am so disappointed with this location. No one answers a phone ever, so there's no one to contact. I do not drive so I have no way to get there. The food tastes good but that's about it, i don't understand how they can have such horrible workers over there, that they get the orders wrong every time!! I would not recommend this place if you're ordering through an app. Not sure if it's different in person. I am so done getting from here, and the part that really sucks is that I have long Covid so almost everything smells and tastes rotten to me. One of the only things that I'm actually able to eat is the egg and cheese McGriddle. Now I'm stuck and can't even do that. Thanks McDonald's for having the worst workers and the worst location. They either need to close down or get new workers who actually want to do their job right. They should also get a working phone read more

I went in today 4-24-22 and asked for leaf lettuce on my Mc Chicken and was told there not used leaf lettuce since before the pandemic which is a bald faced lie,it's the only way I'll order I asked for a freshly cooked McChicken as I did not want a cold or warm sandwich I wanted a hot sandwich do you think they could get a one item order right, NOPE no at all I checked to see of I got the extra items I paid for, the sandwich was so room temp the cheese was unable to melt Do not go to the McDonald's at Richmond & Victory the place is disgustingly nasty read more

I had fast food for the first time in a while and again my order was wrong at McDonalds, but I guess what else do you expect? The fries were a little over cooked which has never happened to me before. But there's nothing like McDonalds when you're craving that unhealthy fast food. read more

Came in one day after placing a mobile order. I guess it's too much trouble to expect the person behind the counter to hand me my drink cup along with my bag of food. When I asked for it, because you know, I paid for it, the woman gets nasty with me and says I should have asked for it at the register so I'm not 'waiting' around for it. I'm sorry...what? I placed a damn mobile order so I could get in and get out. That's what the mobile ordering app is for. You're telling me to either wait on a damn line to get something I ordered from the cashier (which defeats the damn purpose of SKIPPING THE LINE AND PICKING UP AT THE ORDER WINDOW) or I should walk over to the cashier while she's helping people and basically tell the customer she's helping at the time: "F_K you I'm going ahead of you because I placed a mobile order"?, instead of just giving me the f_ing cup WITH my order??? What f_ing sense does this make? And to make matters worse, I believe the woman who told me this is a manager...And btw, she's the only one who has ever said this to me. Every time I go in there to pick up an order all I do is say "Can I have the drink cup?" and the girls (who are always very polite) hand it to me with NO ISSUES. No one but her has ever told me to go wait on a line after placing a mobile order. read more

Every time I order a Meal, there is no ketchup for fries. Do I have to ask for ketchup? The Manager just hung up my phone when I inquired about the order. read more

I can't believe I gave in this time! The punk loves his McDonald's; we drove through and since I was in my ice cream phase, I requested an oreo mcflurrly. The last time I had this was in elementary school!The service was kind of slow for a drive through but I was happy with my mcflurrly. I see why people enjoy this. It's like eating an oreo ice cream cake in a cup! read more

McDonald's - Oreo mcflurry - Burgers Near Me - Staten Island, New York

If I could give it zero stars, I would. Almost every employee here has an attitude. No one smiles, says thank you, you're welcome or shows the slightest bit of courtesy. I always order 2 happy meals and a meal for my husband. They never ask if I want a bag and seem to always get something wrong with my order. I was just there today and only ordered one happy meal and a shake. The woman plops it down and calls out the number. She didn't even close the happy meal. I asked if I could please have a bag and a cup holder for the shake. She hands me a plastic bag which I thought was to carry the meal in. No. It was a flimsy bag to carry drinks in! I took a cardboard drink holder and she took it back explaining those are for Uber drivers. Every single time I've been there, they have given me that cardboard holder for my drinks. Anyhow, I told her that bag didn't seem sturdy enough for a drink and she never did give me a bag for the meal. I wouldn't mind if I were driving, but I always walk there and back, but regardless, if someone asks for a bag, you give it to them with a freakin' smile! Only one employee has ever asked if I wanted a bag and even helped me pack it all up. NO ONE else has ever done that there. Courtesy goes a loooong way. Also, they always only have ONE toy for the happy meal. I always get 2 meals and they put the same toy in each one all the time. So frustrating! read more

Cleanest Mickey D's round these parts. Drive through moves super fast compared to the others as well. In all my trips here I've never had a food mix up or missing items read more

So we just ran in to get the kids something quick to eat. When we came in, the place is wry clean and it seemed as though everything was organized. After ordering at the kiosk, my tray was delivered and my drink cup was missing. I walked up to the counter and asked the manager who wasn't really paying attention and said the cups are at the register. I explained once again that my mail had already been delivered however the cup was missing from my tray and I was asking the server who brought it to me. The manager once again was extremely dismissive never made eye contact and continue to talk to her staff while I was having this conversation with her. At that point we went back to the table after I got my cup and went to go take soda from the soda fountain. The soda was flat, everyone at the fountain was talking about how flat the soda was so we all went up there to say that the machine was broken. Once again being very dismissive and never turning in even looking at us she said yeah the Coke is broken it's it's the Coke I don't know it's broken. And continue to go on with her work we were dumbfounded and said maybe that should be told to us before we're purchasing cups it's not just the Coke it's all of the soda is broken. The manager again was quite dismissive never answered us never addressed the concern she was ordering around the employees which to me is quite embarrassing. I feel like maybe the manager in this location May need some training on communication. I am a paying customer, and I don't pay to be made to feel uncomfortable. read more

I had been going to this McDonald's since forever... but I never got once for a correct order. They always miss something or give me a wrong order. My kid doesn't like onions and pickles, I always order cheese burger with onions and pickles. But 75% of time I will find onions and pickles in my kids cheese burger. I ordered a 2 cheese burgers meal, and they gave me a cheese burger and a chicken sandwich which wrapping with a cheese burger wrapping paper. Always forgot give me the soda cup that come with the meal. One time that I was ordering a 2 pieces chicken select, and the cashier told me that doesn't come with 2 pieces, only 4 or 6. I was like... please go look at the meal above your head and talk to me again... I have to take out the sauce, pickles and onions for my kid's cheese burger al the time... read more

McDonald's you are truly outstanding, I had a wonderful experience here yesterday. Definitely come with friends. Every item that we purchased was extra fresh and delicious. Team is incredibly pleasant and will certainly help you with anything. McDonald's - They were terrific! I will certainly be back. read more

Just came through McDonald's. went through the drive-thru to get food, ordered food. They tell me it's ready when I get to the second window then tell me to pull to the front and they will bring it out. I am waiting for about 10 minutes. I am looking in and they are all talking, playing around and making tik Tok videos. So I go in and one girl got told to do some work only because I walked in, she complains saying "Ughh you interrupted my video". I see the food is all ready sitting there getting cold. Then proceeds to place in the bag very sloppy and goes back to dancing. Getting paid to do nothing. Very slow lazy people. read more

You are supposed to be open 24 hours. Your sign says it, the app says it and yelp. You are liars!!!! I just drove 1/2 hour to get to you

This is your standard McDonald's chain, open 24 hours on weekends, and grows particularly busy around lunchtime, where ravenous school kids flood in and take advantage of the entire dollar menu. The broke kids order cheeseburgers, and the princesses or princes with higher allowances from mom and pop, get the 20-piece chicken nuggets. (Well, at least that's my theory.) Don't lose your cool when the employees inevitably get your order wrong from time to time. The youth today, constantly hooked up with their iPod earbuds, are at risk of being deaf. (I asked for a parfait & the young lady somehow heard "Parfait and a milk jug." At my age [okay, I'm not actually that old], I don't wish to be sipping a kiddie drink with a clown plastered on the bottle in broad daylight, thank you.) Situated by the Coral Island Lane Shopping Center with a CVS pharmacy, pizzeria, shoe repair shop, one-hour photo, pet supplies, veterinary clinic, Sapporo sushi restaurant, Subway's, and even a halal food vendor, this is a convenient location, whether by car or public transportation. If you'd like to beat the lunch crowd, however, opt for their drive-thru. read more

Really rude and unprofessional staff. I thought it couldn't get worse than Bay Street but these people are the bottom of the barrel.

As far as McDonalds chains go, I gotta say that this location is really good and seems well-run. Food always tastes fresh and service is usually professional and friendly. read more

This place is the absolute worst! Every time I go there without fail they always leave something off the order.. I go there and and order a value meal they don't charge u for a value meal they add everything up separately and costs you more money.. I will never go back to this place ever again read more

Typical McDonald's. It is supposed to be closed today at midnight, we came to drive thru at 11.59 and they served us My boyfriend said the food was good and fries just right. Giving 4 stars, because I don't like McDonald in general, however they r opened till the last minute. Hate when businesses close earlier than they are supposed to! Good job read more

Found a nail in my McChicken. Literally wanted to throw up. My fries were so soft because the fries were uncooked. Most disgusting thing that has ever happened to me. If I could rate it 0 I would. read more

McDonald's - Burgers Near Me - Staten Island, New York

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This is the worst McDonalds. They either take the order wrong or the person filling fills it wrong.

love their deluxe crispy chicken meal also best time to go to McDonald's is in February for their shamrock shake! also so happy they had a bts meal read more

Very nice for a McDonald's.. Cheap fast food, good service and they have a tree by the drive thru that actually talks.. His name is Mr.Tree,I feel bad because his father died... read more

I made my order with the drive thru clearly and specifically I asked for a LARGE #2 with a Dr Pepper with NO ice. The girl on the other end repeated my order to me correctly. The girl at next window asked to verify my order to pay for it, I repeated my aforementioned order and handed my debit card to her, I paid the sum of $11.97. At the next window the girl there tried to hand me a medium drink and medium fry. I explained that I ordered a large and I confirmed it prior. She told me that I was only charged for the medium and not the large, I nicely asked her to correct the size to which she became flustered. I handed my debit card towards her, she declined me and demanded I pay cash for the upgrade. I told her I don't carry cash so she huffed and talked to the manager. She came back to the window and demanded my card. She then told me I had to pull forward while they were in possession of my debit card and they would bring it out to me. ABSOLUTELY NOT APPROPRIATE! I refused and she demanded me to pull forward again. I again said absolutely not, why so she could copy my card and/or steal my info. She rolled her eyes and told her manager I refused to move until I had my card. I was returned my card and I drove away. At no time did this "manager" address me personally or try to personally rectify the situation. This isn't the first time my wife & I have had problems here it it is certainly the last time we will ever purchase anything from this establishment. Perhaps they need to be retrained in customer satisfaction/service. They are constantly messing orders up and are very rude to customers. If fast food is your desire go the extra mile to a different Mc Donald's or a different fast food restaurant all together. read more