This is the rudest McDonald I've ever been too! None of the kisok were working, and when I asked for help I was approached with an attitude and provided no help. Then when I said you know what never mind, I was told good you can leave!!! Wow good hirers here! read more

This McDonald's in north tonawanda, ny was so dirty, fries were cold and soggy. You could tell there was no supervisor here at this time. read more

McDonald's - The tables weren't wiped off. There's fries on the floor. Fries were soggy and cold. - Fast Food Near Me - Tonawanda, New York

Sure, you can't judge a book by its cover, but can you judge a restaurant by its dining room? They'd removed the McDonald's by us a few years back and I figured I would pleasure my company in reliving the flavors of yesteryear, as he's been using a certain royal patty flipper to get his fast food fix in its place. But when there are stray fries abandoned on chairs and dirty napkins on the table, reinventing into the sleekly modernized lounge of tomorrow doesn't mean diddly. Sure, they have monitors that you can build a custom order at when you don't feel like downloading another app, but we carry cash, which almost feels sinful as we make the disinterested employee take our order at the register. We excused it as another employee went out of his way to hold the door for us, so customer service isn't completely dead yet. They have a special Bills slushie that is currently one price for all sizes so we went halvsies on a large. The cherry and blue raspberry didn't mix, being two separate tasty layers of ice. My company got a mcdouble and a McChicken, both which look flatter than the advertisements, but knowing the track record of other locations, this is par for the course. Overall, it's a fine standard deal and not nearly the spoiling I had hoped to deliver. Ba da ba ba ba, I'm not quite lovin' it. read more

McDonald's - Bills chill large - Fast Food Near Me - Tonawanda, New York

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I ordered on the McDonald's app a double cheeseburger no pickle. When I got home I found out I got a cheeseburger with pickle. Service was nice and friendly. Just couldn't get the order right read more

Gave the cashier at the first window a $50 bill and she shorted me $30 in change. Got my change corrected but I get to the second window and they have no idea what I ordered. Gave them the receipt and 5 people came and looked at it. They give me my food and the order is still wrong. Had to say it to the lady at the window like 3 times and give her the receipt to get them to understand. Mcmouthbreathers don't deserve $20 an hour. No way. read more

Had to go to this McDonalds because it's open 24/7, and as far as my son & I are concerned, the Elmwood location no longer exist. They are really THAT BAD !! So, we both ordered a Double Quarter Pounder with Cheese value meal. (Large) The woman on the intercom was super nice & friendly. She was real chipper & I like that. By the time we got to the window, our food was already bagged & the nice male employee was handing it to us. Got home, and ate the food while it was still warm & everything was GOOD & most of all, COOKED thoroughly. Fries were perfect, burgers tasted like REAL meat (lol) & the pop wasn't watery. So, from now on, if it's after 11pm, this will be our "Go-To" McDonalds. read more

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I wish I can give this place a 0, but I can't! Absolutely worst McDonald's here in western NY! The employees don't give a shit and their attitudes are the worst! I ordered two breakfast sandwiches and both were made wrong!!! Please folks, don't go here, it's absolutely ridiculous! They got their minimum wage increase and now they don't give a shit!!! read more

This trip I'm comparing the chicken sandwich here with the one at Sonic on Union Rd. This one is a LOT better. The coating is crispy and there's at least 3x as much meat. Neither store promotes their chicken as being free range, without additives such as MSG, and both are salty. read more

McDonald's - This chicken sandwich is good. - Fast Food Near Me - Tonawanda, New York

the staff here is super rude and unprofessional. they don't say anything to you, clearly don't know what's in their menu, eat behind the register, and cuss each other out in front of guests. read more

This is my second review for this location. Fool me once shame on you fool me twice shame on me. I will not be returning. Management here is lazy and incompetent. How do you not pump out microwaved food in a timely fashion. I am writing this as I wait in the reserved pickup spot because apparently my nuggets take too long to warm up. DO NOT COME HERE read more

Food very good they did a good Jo's making the food but bad Job with the drinks they gave me iced tea instead of sweet tea very mad read more

McDonald's - Unsweetened Iced Tea instead of Sweet Iced Tea - Fast Food Near Me - Tonawanda, New York

Not fast. Had everyone pulling out of the drive thru and parking. Had six cars idling waiting for their food. Reminds me why I don't ever eat here. read more

Amazingly impressed by this McDonald's. It's minutes away from my house, I've never been inside it before. I didn't know they went through a remodel, but this is top-notch! I have never seen another McDonald's like this before. You can order and really customize your meal by ordering from the kiosk. Pay by credit card, and you're all set. Want to pay with cash? Just finish up at the kiosk and click on the button that says "bring cash to cashier". With using the kiosk, you will grab a table number - just like Panera has, bring it to your seat and they will bring your food over to you once it's ready. My friend and I came here to get some work done and study. The only real issue we had was that there were virtually no outlets anywhere to plug our laptops into! With the amount of space in there, you would have thought that they would have incorporated that into the design of the new space. Oh, and guess what? Both the drive through and the inside are open 24 hours! SCORE! read more

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Always forget my sauce and the drive thru is always rude. I'm a loyal customer too so it's disappointing.

The customer Service in both drive thru windows were rude and had attitudes they need anger management classes. The first girl didn't hear me when I said two hash browns and when I address it I received " I ASKED YOU" attitude. The first girl said mention the hash brown at next window it us cleared up. The girl in second window I mention it too but she put the hash brown in a separate bag and held it back until I mentioned it. read more

I used drive through yesterday @ 1 am . Only ordered 1 large fry and a double quarter pounder . Only received a regular quarter pounder in a double box .Pretty disappointed when I arrived at home . No receipt either . read more

I came to this location and placed my order for spicy chicken nuggets. The girl at the first window didn't give me a receipt. I got to the second window and picked up my food drove away and then realize they had to give me regular chicken nuggets. When I went back to get my order corrected the manager was very rude and asked me for my receipt which I did not have. She then asked me for the chicken nuggets that were wrong whipped them in the garbage in front of me, then handed to the correct ones and said have a good night. Never once was I apologized to. read more

Went there to get. Cheeseburger and a happy meal! Was given my drink and told to move to the front and it would be brought out to me! 2 other cars waiting for food after 15 mins food brought out to all 3 cars! When she asked what I had she forgot the Happy meal! After another 15 mins I walked in and at the counter there wasn't anyone! They were in the back talking and when I said I've been waiting 30 mins total for a happy meal the girl who brought out my first part of my order shrugged her shoulders while the manager grabbed my food! Horrible service I will not go back to this place again! read more

I ordered a $22.77 amount purchase on Uber eats , didn't take long to make or get here but when I got my food , my fries weren't salted like I asked for and my cheeseburger didn't have ketchup also like I asked for . I called to complain and one of the girls "Emily" said she was the one who made the order and that she knew there was salt on them . I'm not one to lie about anything little like this so when I said there was no there was NO SALT. she offered to write a note down to get the things that were incorrect for free when I came in next I honestly shouldn't have to do all that for my food to be correct , not again . read more

The McDonalds on Young Street in the city of Tonawanda should be put to rest for its crimes against their customers. We had a employee curse and throw a fight in front of our very eyes, we had her attitude all over our food, and the staff was less than helpful in every way. Our order is 5 basic food items took over 20 minutes to complete and get handed to us wrong. We then had to specify the mistake and they went off. I will never be returning to this establishment and i hope you all follow in my footsteps. read more

Reasonable prices and great hot food , I would recommend you double up with the different sandwiches tell them to make it fresh and yummy!

i mean it's definitely a mcdonald's. open 24 hours so you know the girlies and i gotta go every now and then

They don't accept cards at night, only cash. Not really sure what the point of having card machines are if you don't wanna use them. It's almost like they don't wanna make money. read more

It's 4 degrees in United States temperature measuring units. I'm just trying to get a few Big Macs at one am. But I have to count the cash out nbd. We got extra ketchup! read more

This has to be one of the worst McDonald's I have ever been to! Placed a curbside order for an egg McMuffin No Cheese and sat and sat waiting for it to be brought out to me. After 15 minutes I went through the drive-thru and told them, went up to the window and they claimed they never got it. Showed them the receipt and they said they would make. After asking me to drive around while they made it here I sit still waiting for it!! Just horrible! And these are the people that want $15 an hour? I don't think so read more

Food wasnt done fries and chicken was undercooked the cashier was rude the floor and table were dirty the machine were broken in the men's bathroom there were puddles of pee read more

I came at 1130 yesterday and had the worst double cheeseburger ever roll was hard and over cooked and the meat was over cooked and cold the cheese on my burger didn't even melt very very dissapointed read more

I made the mistake of going to the men's room on 9/27 and10/11 at about 4;00 both times . Besides having no toilet paper it was filthy. Maybe after the remodel they can get it right. read more

Can I complain about this location I actually haven't had any mistakes with my food I don't go often but when I do I usually order the same thing thank goodness it's usually still hot when I get it bc many other locations that food is disgusting cold and like rubber as if it was sitting for hours read more