Saturday 9:55am. Placed a mobile order for small mocha frappe without whipped cream and extra chocolate drizzle. Restaurant was full of parked cars in the parking lot and the drive through was busy. However, my order was already waiting for me at the counter when I got to the restaurant and was made to my customized order! Tastes great as well!!! read more

McDonald's - Mocha Frapp Small without whipped cream extra chocolate drizzle - Fast Food Near Me - Troy, Michigan

Frequently out of different items but don't report it in the app. Drive thru line is pretty long as well whether one or two lanes are open. Sometimes pulling up to the voice box, you're sitting there for a long period of time before they acknowledge you. read more

McDonald's - Caramel frappe - Fast Food Near Me - Troy, Michigan

Obviously no living wage here. Macdonalds employee can't figure out how to operate the drink machine. I asked for a dirty dr pepper (new item). I was downgraded to regular dr pepper by cashier, then promptly downgraded to diet coke by 2nd window employee. Atleast it wasn't human urine*. The irony belongs in an Alanis Morissette song. read more

Ordered a large Carmel frappe and got this. Looks like they made the wrong size and just added extra whip cream to fill it read more

McDonald's - Crazy. Large Caramel Frapp. Never going there again. I didn't ask for extra whip cream or anything. - Fast Food Near Me - Troy, Michigan

I had problems with the app and couldn't get help. They said they would help me, but then charged me $12.95 when my meal should have been $6! It is not my problem there was a glitch with the app. Real people should help without electronic problems read more

Honestly this used to be my go-to McDonald's because the big beaver+rochester location is always so slow, but it's gone way down hill in the last couple years. Every order is sloppy or has missing/incorrect items. Sometimes I order something through the app, arrive to pick it up and they say they don't have it (Sprite Zero). When I order from the app I usually hit the "I'm already here" option despite being several miles away, otherwise they'll make me pull over where I'll wait forever. read more

Very poorly managed. The system is designed to deliver hot, fresh, food fast and can't make it happen.

The food at this location is terrible or maybe McDonald's has gotten so bad. Stale bread. Meat that is dry. Cold, soggy, unsalted fries. Flat Coke. Not worth the drive. McDonald's used to be good but not healthy. Now it tastes like garbage every 6-8 months when I eat it and it's not healthy. I end up throwing out the food. And with their pricing, I would rather make my own burger or go to a fast casual restaurant and get a better experience. If you could give a negative number of stars, I would. read more

I ordered on the app, worker refused to give me a lemonade, even though it was paid for did not offer a refund, even even though I have high blood pressure and have a high risk of a heart attack and cannot drink soda. I am sad and in dishearten to find out that this McDonald's now offers poor service. I grew up in this area and it's sad to see my local McDonald's go down like the ones in other areas. read more

Ice cream machine has been broken for months now. Anytime after 10 they are closed even when the website says they are open. Drive thru also isn't open anytime past 11 read more

This is the most depressing McDonald's I've ever been to. All the workers look like they want to commit suicide. They look so sad and abused like they hate life. And the people (usually girls when I've been) orders in the drive thru have no personality at all. No hello or thank you. And this morning when I was waiting to give the girl my debit card to pay, she was taking someone else's order and continually rolling her eyes and looking impatient while listening to the order in her headset. Right in front of me. They just don't care at this location, and everyone there is miserable. Go somewhere else. read more

Was at McDonalds this morning for 2 sausage burritos and a medium hot mocha - which is usually $8.17. When I got to work, the receipt I was given was for someone else's order and came to $19.14. My bank also show the $19.14 amount. Will be going back for an adjustment after work today. read more

Slow and gross workers. Watched a person cough into his hand and then grab the shake cup to fill it up. I left my order there even after already paying for it as I would not eat anything that came out of that kitchen. If I could give zero stars I would. read more

Probably the worse McDonald's I've ever been to. I'd never think I'd have to leave a review about a place with $1 fries and burgers because you get what you pay for right, but both times I've been to this place, there's been LONG strands of hair. I'm talking at least 16inches. Disgusted enough to never eat McDonald's in general. Send the health department to this place. read more

Of course a drive thru only! Had a Big Mac attack- added a large French fry to the order. Soo many fries! Drove to troy park and indulged, while watching soo many people fishing on a gorgeous spring day. All employees were very friendly. read more

Asked for your well done. Was not crispy at all. Therefore HORRIBLE SERVICE. It was very soft, would not recommend even if my life depended on it. read more

The staff at this location acts like customers are an annoyance. When trying to solve a problem recently, we got yelled at. The employee didn't offer to actually solve the problem until my wife and I both reached for our phones. I called McDonald's customer service number, who put me in touch with an owner representative. This rep was clearly just going through the motions, and in a hurry to get off the phone. These contacts didn't effectively address the situation, and the last person I spoke with attacked me personally instead of addressing the issues, then hung up on me. Calling McDonald's customer service number again, I asked to escalate these experiences to their regional office. Despite two follow up calls, I never heard from them. Clearly, neither the location ownership nor McDonald's corporate are interested in addressing these customer service issues. read more

What I love about this McDonald's most are the Happy Meal specials! I don't always want a huge meal and on Tuesdays and Wednesdays, you can get a happy meal for just $1.99. I also think that the smoothies here are exceptional. Sometimes the service is slow, but for the most part, this is a nice McDonald's. read more

McDonald's - Fast Food Near Me - Troy, Michigan

This was a horrible Lunch experience. Food was actually COLD, and service after the sale was "SUB-PAR" at best. was no one ahead of me, or waiting for anything. I love it when I get served expired food, then the manager acts like its a huge favor to cook me fresh food. OUTSTANDING establishment ! Unfortunately....I won't be stopping by this particular location again, this is the type of experience consumers take personally. read more

This is my hometown McDonalds and I've been coming here since i was a kid. Kids meals, Mighty Kids meals, this place has seen me hit puberty. JK. Just went by here this morning and it's been a hot minute since I was last here. A lot of other times I've been here, service, food, and everything else has been on point. Not so much this time. McDonalds is the go-to fast food place and lot of customers prefer drive thru. A really long line is what could have cause the lapse in service I'm usually accustomed too. I ordered 2 sausage burritos (BREAKFAST ALL DAY NOW :) ) and a small OJ. Keep in mind, their all day breakfast is limited to most popular items so unfortunately I couldn't get my bacon, egg, and cheese bagel. I understand long lines at drive thru is tough to work through having been on that side before but I don't think it's an excuse considering the many other fast food places that go through even worse lines. I won't hold it to them but I was definitely expecting better after coming here so often over the years. read more

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We eat here on occasion when in the area and want something quick. We go by here at least several times per month. It is the usual McDonalds food so no surprises there. But that is what we are looking for when we stop at any McDonalds-no surprises! Good or bad-no surprises. Just familiar food, served hot, reasonable prices, friendly staff, and quick service. If I want to take a chance on gourmet or something different, this is not that place. But this location, in my experience, delivers on my expectations. read more

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Their ice cream machine is always down 24/seven 365 days a year it seems. Yet another wasted trip. Off to Wendy's we go.

Terrible McDonalds. Dining I room STILL closed, one drive through lane closed, chicken nuggets were Luke warm at best. Trash in parking lot. The receipt with an identifying number is ALWAYS illegible at this location. Coincidence? I think not. By the way, the McDonalds down the street at Big Beaver is not any better... I recommend going to Rochester Hills. read more

Knowing it's mc Donald's I don't expect much. But when someone asks for a SAUSAGE AND CHEESE MC MUFFIN .!!! You don't put EGG on it. The job is so easy I have faith in my 8yo sister to do it but yet you guys fuck up. You want a pay raise but yet suck at the easiest job... I don't recommend this mc Donald's at all especially in the mornings they completely don't understand shit... in one ear out the other. This establishment is lucky I can't put 0 stars read more

Horrible. Customer service is always horrible. This seems like a McDonald's Lite as many menu items are regularly not available. Just horrible. read more

This is the absolute worst McDonald's I have ever been to! Went in the drive thru at 6A.M. Finally got my order of doughnut sticks just shy of 40 minutes later! And I got them after I got tired of waiting for them after the cashier told me to pull up. I sat there almost 15 minutes, WTH. I went in the store , asked for my order, which was sitting by the cashier. I said I wanted Corporates phone number. She slid an old receipt to me with a website. No apologies, no explanation. I was late for work. All over a bag of stinking doughnut sticks that are way overpriced. So, I emailed McDonald's about my grievance two weeks ago. Haven't heard anything from them yet. Obviously, corporate needs to step in, fire the manager and half the employees. DO NOT GO HERE. read more

This is consistently the worst McDonald's of all time. Morning, noon or night, the staff here is incompetent, rude and careless. I actually would rather go miles out of the way than to stop here where my order will be wrong, every time guaranteed. Management needs to step up their game. I'm not lovin' it. read more

Terrible. Used kiosk to order food because there didn't seem to be anyone manning the registers at all. Took forever to get our food. Then I kindly asked the girl who was gathering the orders if our order was coming up (she was checking her text messages) and with a roll of the eyes she got our food together and handed it to me without one word. When I went up and asked for the BBQ sauce and a fork and knife it was the same roll of the eyes. Terrible staff. Need to take a look at this seriously. Guy in front of us had a terrible experience getting his food too. read more

This is the world's worst McDonalds. I will never eat at this location ever again. I'd rather drive miles out of the way than eat here. I have been here numerous times and each time I am beyond disappointed. They will never get your order right. Is it really that hard to just check an order before you send it out? I swear, not once have I ever got an order here. The staff is rude as hell. They literally make you feel as if you are just the most annoying piece of shit to walk this planet. The wait time is ridiculous. The time you spend waiting is equivalent to the amount of time you could spend driving to another McDonalds and ordering and eating the food there. Please, do yourself a favor and skip this location. read more

Horrible service and food. The last two times I went there in September, they were awful. First time, they screwed up my drink order, told me to pull up and wait. After 15 minutes of waiting (for a soda), my food was ice cold. I walked up to the door and it was locked, so I just drove away. The second time, they ran out of Dr Pepper and then gave me two chicken sandwiches that were hard as a rock.....they were clearly sitting there all day- dry and dark brown. I had to turn around and drive back to get replacements. They didn't even apologize! Horrible! read more

Location managers and regionals sales leaders should know this location has employees that tell people after 10 pm that they are closed.

The two women working the second window where they give you your food we're not covering their mouths or noses with their masks. Idk how their manager lets them get away with that with everything going on. read more

Decided to go to get food. Two employees mask pulled down under nose. One of those employees was a manager. Two employees no mask at all. One was a manager as well. I mentioned it to the manager (she had mask pulled under nose). She slammed the window in my face. If they don't enforce where customers can see. Are the people preparing the food wearing masks? Def won't be back there. It's not that hard to wear a mask and wear it properly. I wear one everyday! Our Covid numbers are on the rise and now is not the time to not wear one. read more

The restaurant was in terrible disarray. Counters, floor, restaurant area, bathrooms. It was absolutely disgusting. Makes me wonder about the cleanliness of the kitchen and the quality of the food they're putting out. read more

McDonald's is McDonalds. Anywhere that wants yo genuinely thrive in the hospitality industry knows CUSTOMER SERVICE is important. The staff here are disgustingly behaved. read more

CHECK YOUR BAGS BEFORE leaving the drive through window - we came up missing two burgers and two fries for the kids - only found out when I arrived home to feed the kids - the other items were cold and unappealing - but they overcharged me - I called the phone number listed 248-524-2437 and it must have rang 100 times with nobody answering the phone and no recorder to take a message - this is pure bullsh*T! read more

SO RUDE. Everyone in there had the biggest attitude ever. Had to wait 15 min for my sandwich when I was in the drive through. I don't expect much from McD's workers but come on. There's no need to be as rude as they were or to take so long. read more

terrible place they wouldn't use my mcdonald's app points and they only said 1 per order what a bad place

This place says it's open till 12 and I pulled up around 10:50pm with no one answering me in the drive thru and I saw workers inside talking to each other. Even worse I saw the manager look at my car as I pulled up. I waited 10 minutes with no service and so I left read more

If I could give this place a negative star review I would! We have lived very near this place for six years now. At this point and time, I actually hate that place. Not Mcdonalds -- but that Macdonald's precisely! So called "service" completely sucks. The only time the service was good was when they had this one manager in there to straighten things up. The "good" manager was a white, blonde, middle aged female. (I don't know her name) sorry. Now there is this asinine black guy as a manager who apparently can't do shit. He never wants to take anyone's order -- he just flicks his arm and says "go use the kiosk". Talk about lazy! The one time my husband did get to order a cup of coffee at the register the black manager guy leaned over, put his elbow on the register and said like a smart ass "we can't make that". A coffee!!! Really. What a@&?! I hope some McDonald's corporate person fires everyone in the McDonald's. They need all new people in there or just tear the whole place down. Because it sucks! We drive to other McDonald's locations even if they are further. read more