Should have looked at the reviews before coming here. Many of them describe extremely slow service. I experienced the exact same thing. I was in the drive through and was there for easily 20+mins. Yes it was fairly busy, but I've been to plenty of other McDonald's that cruise through their line. The only reason I still give 2/5 stars is our order was all correct read more

Worst mcdonald's ever. the food was so bad my fries weren't even full and it was a large seemed like a medium my drink wasn't even full and it was a large the employees were so rude read more

Their customer service isn't the best when ordering they are impatient. Although they did make sure my order was correct but it was half ahh. read more

McDonald's - half ahh caramel drizzle - Fast Food Near Me - West Valley, Utah

This is honestly one of the worst locations I've been to. It's unbelievably slow and the staff always look miserable. I once waited at curbside for two sodas for 30 minutes and they never brought them out. I finally went inside and stood in line for another 10 minutes behind only two people. The person in front of me said nobody was helping the line and they had already been waiting 10 to 15 minutes. The drive up line also gets so backed up that it blocks people who are trying to leave. I actually go out of my way to visit a different McDonald's because this one is just that bad. Update: I returned again recently and unfortunately had the same issue. The drive-up lane was backed up four cars into the street, so I switched my already-placed order to curbside. That was a mistake. I waited about 20 minutes with no update before going inside, where I waited another 5 to 10 minutes and had to ask about my drinks. Only then were they prepared and given to me. Curbside clearly isn't being monitored, and if I hadn't gone inside to ask, my order wouldn't have been addressed at all. This just confirms the ongoing issues I mentioned in my original review. While I was waiting, there were two other cars parked as well. One was a drive-thru order that had been asked to pull forward shortly after we arrived, and they were still waiting when we left. read more

I live two minutes from this location and every time I order 10 minutes before and come to pick up my order they have me wait an additional 15 to 20 minutes. This is the absolute worst location in my experience! read more

We took to long to even order the food, open area tho, was empty and I can see why now, when we finally got the food, it was missing parts, so we had to wait even longer, some of the stuff we didn't even order and when we asked the people what's going on, they said, "Oh, I'm new" when the manager was there and sent them home saying they ain't. Would not recommend unless starving, other places are open. read more

I've been shorted my has browns for 2 orders in a month. Staff do not speak good English, hard to understand. The staff is also very unfriendly. read more

Long wait for food a lot of people working but no one really at the counter they got our order wrong not once but twice since we went to it

I swear we come here because there's really only a few drive thrus open in the middle of the night and this location happens to be close to my home at the time. I don't know what it is - either people don't like their job or they are set on being as basic as possible. I am either missing something from my order, they heard the order wrong and the screen isn't working when i'm there or they make it incorrect. Using the app at this location is a hit or miss for me - either the employee doesn't know how to scan the app for the deal/reward or they're on top of it. 1 star is literally for convenience and the employees who actually try at the job they are getting paid for. Definitely don't expect the sun, moon and stars - just the items I pay for and for them to learn to use the app as their company pushes for. read more

I've been going to this restaurant location for many many years. They always do such a good job. I highly recommend them.

Missed my sauces, line was long and busy. Food was cold and under the usual quality. Staff was working hard and was not unpleasant

I've gone here for as long as I can remember, but these past few years, their customer service has gone downhill. They are only ever consistent with messing up orders. I once ordered a cheeseburger and they somehow messed it up‍ its a skill, really! The employees are always rude and take FOREVER. Ask for your missing food and they will roll their eyes and take an extra 15 minutes on it. The only employee that is ever nice is a redhead girl on weekday mornings (I think she is the manager?). All I know is that these employees need to either be fired or retrained. It's so unprofessional and gives this company such a bad rep. read more

I went to this McDonald's location this morning even though people call it Mcghetto. Sure enough, really bad customer service! I went through the drive through the girl taking my order kept asking me to repeat my order (she seem bothered). Once I get to the window she asked for my payment, but before I gave her my credit card I asked her to repeat my order....she read out an incorrect order that wasn't mine. I told her that the order wasn't mine. She then with an attitude said then whats your order? Mind you I repeated my order like 3 times when I placed my order. At this point she made me upset and I just drove off who wants to eat their food when they treat you unprofessional . I was going to report it to management but they also have the same mind set and attitude, they don't care. I think out of the few times I been there maybe once they have gotten my order correct and been nice to me. This location is a big disappointment. No wonder it has earned it's nickname. read more

Why are you under filling my coffee? You never fail to ask me about the 'mobile order' but you fail in filling my coffee properly. Is this standard procedure? How many people do you rip off like this? Do you think people don't check their coffee? read more

McDonald's - Underfilled coffee - Fast Food Near Me - West Valley, Utah

Yknow, since moving to the area, this location was my favorite. But tonight really changed that. I went through the drive through to pick up a mobile order. The employee handed me my first drink, it was fine. Then he handed me my second drink and crushed the cup so soda spilled all over me and my car. I turned to him and said "the cup is shattered" and he handed me a new cup "to put the broken one in". When I said "so no replacement or anything" he didn't even say "sorry no" instead he just stared at me for several long moments and then told me to stop holding up the line. To top it off? He didn't even offer other napkins or put straws or napkins in the bag. read more

The customer service here sucks so much fucking ass. i doordash every now and then and they always find a way to fuck up my order. When i go through the drive thru it's worse! this is why i prefer the one on 3497 south 5600 west near the walmart. i work in fast food too and never have i done the stuff these morons do. every time i come here the food and fries always cold or the buns are rock hard. is it really that hard to make fresh food for people? as much as i love this place you guys really earned a 1 star badge FOR WORST FAST FOOD seriously step up your game read more

Bad service, rude customer service and bad food. One that took our order kept saying what else as if he got better things to do. Fries was warm and looks as if it were refried and left for cold. read more

McDonald's - Fast Food Near Me - West Valley, Utah

Even tho you get my order wrong sometimes I still like how you're open any time of the day for me to get something to fill my belly with Some of your employees aren't just regular people, they're people who love their job and want to exceed at serving their customers and I get it, nobody really wants to work here but hey nobody wants to build a time machine either so, yeah they're awesome, no doubt and 10 stars based on that I would however like to deduct 5 stars cuz your machine does stuff like add coupons and stuff which throws my order off making me feel like I didn't get everything I ordered so there's that And when ordering from Uber eats you guys accept the order too fast and then it takes too slow to get here (probably both you and Uber fault, a team fault) which is litchroly (don't spell check this, it's correct) a 3min drive if all the lights (3 lights) are green (5-7min drive if lights not cooperating) which makes my belly forget that it's missing something and me and my body go into survival mode and start living off the stored fat and by that point I'm not even hungry anymore (or hangry) I just want to sleep but no, the customer service rep for your tag team partner says something like I'll be charged for the order if I cancel which is a pretty big suck point but this isn't about you Thank you read more

After a long, tiring day at work, we went to McDonald's, exhausted and hungry, and ordered a lot of food. I got a Big Mac, but the sauce had some black stuff in it that definitely wasn't pepper. My dad's large vanilla shake had black spots in it, which weren't chocolate. Then, my Coke had red stuff in it, and my fries had hair in them and were so salty I had to spit them out. We asked for a refund, but they insisted our food was fine. It was the worst service ever. We didn't like the place because it was really smelly and dirty looking. read more

Serious question: When is McDonald's going to let people inside again? This is ridiculous! We wait a very long time for our kids food at the drive thru. Then we asked if my kid could use the bathroom and they said NO! They want to keep the money flow going without having to clean tables and bathrooms. read more

I came in today waited ten minutes and never got my order taken. I was the second person in line. I was the third person to leave.

Yelled at me and my friends for wanting sauce and burger buns hard as a rock. Very mean and was yelling at her workers. Worst service ever. Very rude and will never come back here ever again read more

This is my fav McDonald's because it has FREE WATER CUPS AT ALL SIZES!!! I can't tell u how much I love free water cups. I go here all the time because of that one thing. Other places I avoid because they charge a whole dollar for WATER???! 10/10 this place here. read more

They will disappoint you I promise! Just read the reviews below smh they need to fire everyone and get a new crew training will not save them read more

McDonald's - a hand holding a ticket for a burger - Fast Food Near Me - West Valley, Utah

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I asked for extra mayonnaise on my hot and spicy, they gave me extra lettuce. The second time i went and asked for extra mayonnaise again, i got NO mayonnaise... y'all don't come here. read more

Usually most McDonald's are slow but this was a unique experience this time for this location. The line was long and I had second thoughts about getting into it. The cars will quickly through the line and it only took a couple of minutes to get her food and hit the road again. Glad to see the fast in fast food again. Please keep up the good job. read more

this is the worst mcdonald's i've ever been to. if this was anything other than a mcdonald's it would be out of business. the like moves so fucking slow, I been in this line for about 20 minutes and two people have moved. they either need new management or people who don't smoke weed in the dumpster enclosures where the people IN LINE can see them. seriously. btw it's 2 AM, it's the night shift people. also they have horrible attitudes and roll their eyes when you ask for extra sauce, it's actually insane. im literally creating an account to post this and I have never rated anything on yelp before that's how bad this place is. avoid it. read more

McDonald's - a view of a gas station at night - Fast Food Near Me - West Valley, Utah

costumer service is so bad and mad disrespectful!! i ordered from the their device and it only took my money without giving me a recipe. I went up to the cashier and she ignored me, keep in mind that i was in line for straight up 10 minutes and she told me she has other costumers to deal with than be doing this with me, she had to be so fucking racist to do this to me when i had a class I was late to because of her ignoring my complain "for other costumers". This was on September 5, about 12:40. read more

Worst McDonald's I've ever been to. They sent me to park after ordering at the drive through and ended up waiting over 20 minutes. I had to call them and then my order was wrong. Never going back again. read more

The worst McDonald's I've ever been to, and I've been to a lot of McDonald's. Had to say "hello?" a bunch of times before someone took my order. Took forever to get my food, then half the order was missing. Service was awful and took a long time to receive the missing part of my order. Would not go back to this McDonald's again. Taste 4 Appeal 4 Service 1 Atmosphere 1 Cleanliness 3 read more

Horrible wait time. 24hrs??? Give me a break! Been waiting in line 30 minutes. Can't leave since paid already. Never again.

this mc donald's sucks. first i dont get my complete order, how do you get a hot cake plate with no hot cakes?? then i go back and get them to fix it AND there is hair in the hotcakes!! they gave me sausage McMuffins when i ordered the mcgriddles. they are the worst. read more

McDonald's - hair on hot cake - Fast Food Near Me - West Valley, Utah

Stale biscuits and visible moldy tortillas. Will not return. Store and corporate "could not reverse/ stop the charge". read more

McDonald's - Mold on my McDonald's burrito. - Fast Food Near Me - West Valley, Utah

I ordered food through DoorDash... when I got my order, my fries were not there. I called, was told they forgot to put them in. I was told to go in later to get them!!! What the hell? How does that help me?? I asked them, "So you want me to come get my fries later, and so we don't get them with our meal?" He said he just got there and was going to ask. Then I asked again, "What good does it do me to come in later today to get my fries?" HE HUNG UP ON ME!!! I called 3 more times, and they wouldn't answer!!! I paid for my fries, and they hung up on me!! Seriously?? read more

I'm not much to complain, but there was a short line. I ordered a Big Mac and nuggets and was told to wait in parking space 3. Literally, 13 drive through people, plus the person (who got into lane into lane whatever, 5 minutes after me) got their food. Maybe the nuggets weren't available, fine. After getting impatient and needing to leave to get back to work, literally 15 minutes later, they refuse to give me a refund and 5 minutes, they finally bring out my food. I get home, after what should be a 15 minute drive, but totaling 40 minutes, and I'm 10 minutes late to work! Not only is my order still wrong, but as I'm getting yelled at for being late, I bite into a grip full of soggy, cold fries. Now they say cause I "accepted the food" they can only give me more of their crappy food to make up for it, but they wouldn't accept it originally, after they already screwed up. read more

Lately, this McDonalds has been slacking. Fries are usually cold and they often forget an item on your order. When you spend 30 dollars on a meal, you'd think maybe they would try to give you the right order with everything in it. Sprite and coke here is usually atomic as well lol. read more

I wish I could take away stars Worst place ever!! Always mess up my order and forget something.

manager do a better fucking job getting better employees that actually give a shit. the got my order wrong once which is not good but i'll let it pass. but multiple times after that is fucked. ordered a big breakfast with the hotcakes and sausage egg and biscuit included. and guess what. everything else but no hotcakes included. you guys give me butter but no hotcakes??? fucking joke. attitude giving employees that don't even try. read more

McDonald's - big breakfast without Hotcakes - Fast Food Near Me - West Valley, Utah

I'm a stroke victim and for that reason I lost my right to drive. So I bought an electric bicycle. I was trying to order a meal on my bike via drive thru and after waiting in line for what seemed like a long time was told the manager refused to serve people on bicycles. I tried to think of a reason for this. to me it was like saying the manager doesn't serve Ford drivers here, or blacks or browns or redheads. Can anyone think of a reason they would take that position? I would really like to know. read more

Terrible service, always mess up my order, and food is not that great. I always tell myself NOT to go back, went this morning to try again....HORRIBLE read more