We went through the drive thru and ordered fish sandwiches, quarter pounder drinks the first girl at the window was very nice and accommodating and friendly then the second window she was also very friendly and accommodating and nice the food was delicious and hot thank u McDonald's in wilkinsburg 5 stars hats off to them we had to pull aside because they were busy and they were packing the food the man staff came out to give us our bag of food he was also accommodating and friendly read more

I went inside and ordered on the kiosk and opted to pay at the counter. There was no staff at the counter so after ten minutes of waiting I said excuse me. The girl working the drive through was instantly pissed off! She told me I'm not working the counter and I'm not doing this shit! All I wanted to ask was if they had received my order. She talked to a coworker who was drinking something and couldn't be bothered. When I stepped behind the counter to say excuse me again I got cussed at again! I don't need to go to McDonald's anyway but for everyone else-don't go here!!! read more

Customer service is poor and the staff stands around while the orders are backed up... I used the drive thru and their were items missing and items not rung up missing from my order! The staff at the drive thru window had an attitude while I was trying to correct the situation, had to get out and go in just to wait even longer for more scrappy service.... I wouldn't recommend going to this location! read more

If there was a way to give this McDonald's negative stars I would. I don't even know where to begin. Yes, I know it's McDonald's it's to be expected... but that's sad in its self that we have resigned ourselves to get poor service if it's fast food or shit many places these days. 1. I pass this McDs on Penn Ave at least 4x a week, the lights are never on. 2. If you are unlucky enough to be hungry and go through the drive through, expect to not be acknowledged for 5-20 minutes (yes I have been dumb enough to wait) and if they do, they tell you to wait and then crickets. 3. There are some very unpleasant employees (listen no one made you work at this place, if you hate it so much, quit) - I know change is hard but no one should be as miserable as the employees there are. I do my best to be nice but man they make it hard, from the cashier annoyed they had to take your order that mumbles your cost if they say anything at all to the girl at the food window giving you a dirty look and clicking her tongue and touching her face and hair, eyelashes so big no wonder she can't get the right food in the bags 70% at a time. She can't freaking see. 4. Alright, alright I know it's fast food... but McDs at least the fries should be good, right? NOT HERE! I'm easy I get the $5 meal nothing complicated my McDouble was as hard as a rock, I think the smothered it in ketchup & mustard to soften up the bread, the dime size pickle in a sea of sauce, the cheese ... yikes, and it was a mcsingle... the nuggets well 2 of the 4 were hot and the other 2 were colder than the ice in my Dr Pepper... the carbonation in my drink seemed to be okay good thing I don't mind a slightly flat soda. 4. I don't know what to say about the vibe (ambiance) except I will not go to this McDonald's by myself at night, it's not a great neighborhood, the outside is dirty, wouldn't be surprised if there was drug activity going on cause the place always smells like marijuanas. 5. I have no idea what the inside looks like bc the one time I tried to go inside it was locked? I know people say you get what you pay for, but the prices of McDonalds have increased, the service has decreased, and the food is not edible. If you can wait 5 more minutes there a great subway up the street! read more

McDonald's - Lights off again! - Fast Food Near Me - Wilkinsburg, Pennsylvania

The worst McDonalds ever. Consistently incorrect orders. Very very slow preparing orders. They shut off parking lot lights at 8pm even when they are still open. read more

Ordered delivery twice, first time it was missing the happy meals and instead of a Quarter Pounder Deluxe with Cheese I got a chicken sandwhich. The second time, after calling delivery support and getting a refund, I ordered the happy meals I was missing and only got 2 out of the three. Thankfully the door dash driver was nice enough to take it back and get them to put together the order correctly but still, outside of the delivery driver the service was horrible. Attention to detail is clearly not something they teach to their employees. read more

One thing for sure this is not the place to go they will tell you they don't have something even though they do. Just don't want to make it. how you don't have ice and syrup for a frappe. then try to switch up his words( manager). If you want mcd not the place you go.. read more

I've been waiting in line for about an hour. The reason I'm still in it is that I'm stuck in in it and can't get out. I'm doing uber eats. These people are complete idots!!! Oh.my God I just pulled up to the takeout window when I saw a girl pack a McDonald's bag with her long hair in the bag she actually had to pull it out read more

Pancakes were cold and hard underneath Did not receive the mint hot chocolate I ordered read more

Even for McDonald's standards this was awful. Slow lines and cold food is all I received at this McDonald's.

Highly disappointed, ordered a Big Mac meal without lettuce "shred", fried , and two 4 piece nuggets with 1 bbq and honey mustard dipping sauce for my friend. Well the Big Mac had lettuce, was cold looked hideous, only one 4 piece nuggets but got the two sauces. I tried calling a half dozen times it would ring but no one answered and it went to fax after a dozen rings, I also called the 833-244-6223 comment concerns number also rand and rang and rang and rang........... Don't go to this McDonald's unless you want you meal wrong. read more

McDonald's - a half eaten sandwich in a box - Fast Food Near Me - Wilkinsburg, Pennsylvania

The service here has never been great. Very slow through the drive thru. The people not all that very nice. I waited in line in the drive thru for 25 min for my food before they sent me to the drive thru reserved spot to wait for my food since part of it was taking too long. 20 min later they had forgotten about me and my order. I went inside and they ignored me. I finally got service and showed my receipt. They gave me a bag of food that was supposedly mine. The food they gave me was half my order and cold. I left and said forget it. Just do better! Definitely don't recommend coming here for a speedy or pleasant experience all around. read more

0 stars. Went through the drive thru and the lady told us we weren't allowed to order because they are Door Dash only. What?!?!?

Over 30 minutes in the line? If you're in a hurry don't even think about coming here. There's three cars in the line.

It's your normal McDonald's the seating area is nice and the staff was fast. If you eat at McDonald's you should get there app it has some really good deals on it. I always get coffee for .99 and free refills. read more

McDonald's - a man holding a cup of coffee - Fast Food Near Me - Wilkinsburg, Pennsylvania

Dining room is never open?? I just want a breakfast sandwich on the weekend and i live a block away & when i walk up, you're closed everytime?! Just close this place! Disappointing. read more

I didn't think it could get any worse. Pull up. Guy say GO AHEAD..not hi welcome to McDonald's can I take ur order..should've turned around at that moment. But,,nooo.. I proceeded to order. Everything I ordered was incorrect. There was not one thing right. Why me ? read more

Deserves 0 stars. Went there for breakfast and they have no breakfast sandwiches, "out of stock".. they only had hash browns and biscuits.

Went through drive thru, order was wrong, went back through drive thru, attendant grabbed the receipt out of my hand, told us too pull up, next "lady" and I use that loosely.. grabbed the sandwich, held out a new one, no apologies... windows were disgusting filthy!!! And didn't return the receipt so that I had a number to report them! read more

I think I have found the worst managed MCD. Four drive up visits over the last month: 1 botched order and the "fix"was stone cold, 1 closed early ( 7 PM) , one a week ago but cash only and my truly last visit yesterday, waited behind 6 cars and 15 minutes and broken shake machine and still cash only. The nearby Wendy's and KFC are fine so it's not a labor shortage. read more

How the fuck is this place still open?!? DIRTY dining room...TERRIBLE service...sloppy/wrong orders...ridiculous wait times....close this place down! read more

Manager is AWESOME! place is consistent. Much love. *I'm lovin' it* Coffee is bomb. Place is crankin'. read more

This is the worst McDonald's I've ever been to. I understand McDonald's and other fast food places aren't going to have top quality food to begin with but honestly my experiences have resulted in inedible products. I went once and it was awful and my chicken was rubbery... I thought it was just a one-time mishap and tried again a few weeks later. Same issue. Everywhere I've gone with a McDonald's has had the same typical McDonald's-tasting French fries too and yet those don't even taste normal at this particular location. Wouldn't recommend it to anyone. read more

THIS HAS TO BE THE WORST MCDONALDS AROUND. My Chiken nuggets are hard as a rock, the fries are soggy and brown. And my burger is dripping like with water or something i don't even want to know. Let's not even get into how rude some of the workers are, McDonald's needs to get their SHIT TOGETHER read more

It is 8:00pm on Wednesday evening and McDonald's at 430 Penn Ave is closed, all doors locked and no drive-thru. They have terrible service when they are open, which I was going to overlook because I AM HUNGRY! They close early often, but never this early. What is wrong with the management here? So sad. read more

This restaurant was a mess. There was no handle to get into the men's room and you had to pry it open with your fingers. The bathroom was also a mess whereas it hadn't been attended too. Not like other McDonald's I've been to near here. read more

Closes crazy early whenever it wants to (9:50 on a Friday night) & doesn't really seem to give a damn about it either. Polite when telling you they're closed 2+ hours early tho, so I guess that's nice? read more

Not bad for a McDonalds. Decent decor. Crowd not annoying. I could get work done here if I had to.

I'm actually not sure how well it speaks of me to be the Duke of this place. Very hit-and-miss on the quality of service, but leaning more toward the "miss" side. And don't even bother trying the drive-through on the first few days of the month. Seriously, it's like Thunderdome. read more

Not all drive-thru Mcdonald's are equal. This one had horrible feedback while ordering and had to repeat myself at least 2-3 times. It's definitely an older franchise since the exterior doesn't look updated at all. read more

I would rate this zero but it's not an option. Very frustrated when They're supposed to be open until midnight but they are closed at 1130. Just got working a long day, I'm starving, sit at drive through for 5 min, mind you all lights are still on, pull up to actual window to find no one! Finally when I honk someone comes out of back to say they're closed. I never eat at McDonald's as it is, but when it's the only thing open this late at night when you're just so hungry, never again! read more

Zero stars. This place is terrible. You have to repeat yourself numerous times and they still mess up your order. They rush you when ordering and huff, puff and sigh as you order. One time, I've even experienced one of the workers getting an attitude and having snarky remarks when I was placing my order. Today was my last time giving it a chance since it's convenient. I'd rather go out my way to another establishment. Worst customer service I've ever experienced. read more

Probably the worst McDonald's in the area. they "open" and "close" when they want to (not the advertised times). The service is terrible; attitude problems are all around. I would give this place a ZERO if possible. read more

The worst fast food place ever, fries are always stale and cold, my orders are always mixed and messed up at every McDonald's I go to. Some of the food is good but I would not recommend going to this place. read more

Okay so first off these people don't always get the order right. Like one time at like a different one my sister asked for a chocolate milkshake. And wanna know what you guys gave her? Vanilla. She was extremely triggered. She threw it at the side of the road. R.I.P milkshake. But you guys tried to lie to her and tell her it was vanilla. Also you are missing some sauces that you need to bring back. And I think you guys know which one I'm talking about. I like your foam nuggets. But your icecream machine is always "broken". But ya food is unhealthily delicious. Yeah sometimes service can be bad but most of the time it's good. read more

Would be zero stars if I could don't even go here if you want to get the correct order the workers don't care and give you the first thing that comes out of the back. I ordered regular mcflurrys and they only filled them halfway read more

Pretty decent... At least for a McDonald's. Probably one of the faster/more efficient ones out there, even though it was really busy and crowded. read more