Horrible customer service the big round lady with the glasses is so rude. I wouldn't trust her to…read moretake a toenail sample from me. She's truly a rude lady and should not be in medical field. 0/10 empty waiting room and came out to scream at me and another lady because we were walk ins. Lazy incompetent and did not want to do her job. Would rather sit in the back and eat snacks. Yikes. Fire her.

Went to Quest for blood work which was fine. Before the blood work was completed, I was told I had…read morean outstanding bill of $40.00 from May 2, 2026 that had to paid and did I have a credit card, I told them I paid that bill by check, mailed it and it wasn't posted yet to my account. I still had to give them a credit card to pay the bill that I already paid or they were not going to draw my blood. They made me feel like I was lieing which I was not. Now when the check clears, Quest is going to owe me a refund. The whole thing was very disturbing!!

I actually contacted the main office about this! I made an appointment over a week ago & had a…read moreslot on April 1st at. 11:45 am. I accidentally went to Quest Lab instead which is on the same block. The person there said I needed to go to Labcorp So I immediately went there but unfortunately I was 15 mins late & when I explained the mistake she abruptly said we cancelled your appointment. I said even it was only 15 mins but she was rude & nasty!! I asked can you tell me what the wait time would be & she said NO & I said can you give me an approximate time & she said NO! This is not service it's like she was looking to degrade someone!! It obvious that she was racist to white women!!

I hope the supervisor or manager reads this and processes what happened to me. An older white lady…read morewho works there hurt me while trying to draw my blood. She did not communicate with me about my concerns with needles and instead went right into sticking me. I could feel how hard she went in, and she verbally told me she "popped my vein" while still trying to draw blood. She then went to get another lady, who was very nice and communicative with me about the procedure. She used my other arm and drew blood beautifully with no pain--I only felt a tiny prick, no digging in my arm. She talked to me about her son who works at Applebee's and how her children are in college, which really helped ease my mind. I told her I did not have a great experience the last time, and she apologized to me, showing genuine concern. I hope they do something about that older white lady who works there--she is very rude to patients. I've heard her attitude in the waiting room, where she was yelling at a Hispanic mom and daughter who came in with an envelope from the doctor needing care. The front desk was confused, but this lady came out expressing so much attitude that it made me uncomfortable. I even told myself, "I hope I don't have this lady draw my blood," but she did--and she popped my vein. Now I have a bruised arm and had to take Tylenol when I got home for the pain. I wouldn't say to NOT go here but if your uncomfortable with Somone's attitude don't let them in your personal space.

This was one of the most uncomfortable experiences I've ever had. The staff were extremely…read moredisrespectful toward a group of Hispanic men who walked in, constantly rolling their eyes and showing clear hostility toward people of color. As a person of color myself, I felt completely unwelcome the entire time. On top of that, the training and professionalism seemed very poor. The employee repeatedly stuck me with the needle multiple times before finally doing it correctly, which was painful and unacceptable. I would not recommend this place.

Excellent!! Fast, super efficiency; and lovely staff ! So thankful when it can be common to have to…read morewait forever for get labs done and not always have nice staff

Everyone nice . On time . Plenty of parking . Painless …read more Would recommend. Easy to find location ...

My bruises are even worse and the pain still isn't totally gone. Avoid this place at all costs…read moreplease! The level of care was not there.

Not a long wait when you make appointments on the internet went right in was in and out in 10…read moreminutes not much waiting time at all

I have made two appointments with this lab and been treated great. I did not have long wait times…read moreand all the staff were wonderful. I have not had very good luck at other places because I am so hard to get blood from but they are great. The lady drawing my blood was very professional, caring and was able to draw my blood when even most hospitals have not been able to.

DO NOT go to Patient First in Central Park unless you want to be misdiagnosed, dismissed, and sent…read morehome while seriously ill. This location has a terrible track record with me. I've gone in multiple times feeling miserable, in clear distress, and every single time I've been told "it's just a cold." That line is their go-to -- no matter what your symptoms are, how much pain you're in, or how obvious it is that something's wrong. I once went in with pneumonia -- and what did they say? "It's just a cold." I have an autoimmune disease, and misdiagnosing something like pneumonia in someone like me is not just careless -- it's dangerous. If I hadn't persisted and pushed for an X-ray, I never would've known I had it. Most recently, I went in with a severe ear infection. I had intense pain, pressure, and thick yellow drainage, and it hurt to swallow on one side. They ran the most basic two swabs -- COVID and strep/flu -- and nothing more. The doctor was in the room with me for maybe two seconds before brushing me off yet again with, "It's just a cold." It's not okay to send people home without proper care, especially when they're repeatedly coming in for the same symptoms. Their negligence could have led to serious complications if I hadn't followed up elsewhere. I'm so tired of being dismissed here. People deserve better healthcare than this. If you're sick and need real answers, go literally anywhere else.

On the date of this survey, I came in for a Pre-employment physical for ICE. I passed every…read morerequirement until being given an EKG, where my nurse kept fiddling with the connections after telling me to keep still, and keep quiet. This makes no sense to me, because if I'm required to stay still why are the machines connections being played with. I believe my test was purposely compromised due to my future position as a US ICE agent. I also believe I was scammed out of 120.00 for a physical that is at this time useless. I will be contacting my attorney, in reference to malpractice, and abuse of power. Dr. Johnson was unprofessional, and seemed to dislike members of law enforcement.

Got blood drawn for specific tests. They didn't look carefully at the doctor's order and did the…read morewrong test. So I had to get blood drawn again, a 2-hour round trip drive, and instead of an apology was told "mistakes happen sometimes". To add insult to injury they sent me another bill to do the correct test.

Not sure about the low ratings. I was in and out in 10 minutes, everyone was friendly. Checkin…read moreprocess was easy and they even took me early.

Doctor very familiar with my history , both medical and personal…read moreDoctor gives me quality time

I just can't anymore. Customer and patient care and service has to be first and foremost for a…read moremedical practice. I have been going to this practice for the past four years. Most recently I contacted them several times for a prescription change. The only thing I needed was to change my GLP to a different application. Same medication just a different form to use. I called twice and also made a visit to the office. Three times they said they sent a note to doctor (McDowell) and someone would call me. Never heard anything from them. Sent a note to the doctor in the Patient Portal. Still no response. They are not the only doctors in town and so I left to go someplace else where I felt valued and heard. Noticed after leaving they finally changed the medication ... reallly ... it took them 30 days to make a small change. but I'm done. My New doctor had no problem filling my medication as requested. I know patients come and go so that's what I did.. LEFT!