I've been to a few places, the Apple Store, Chili's, Bob's Furniture and Dicks, everyone was really…read morenice. I was able to get all the things I was looking for. Parking was easy. The atmosphere was friendly, well kept and safe. Highly recommend for your shopping needs! Can't wait to check out the other stores!

Be warned about Inspire shoe store…read more Be aware of this store's return policy before purchasing. Returns are only issued within 30 days as store credit only, then the credit cannot be used the same day (24-hour delay), and it expires within 30 days. I told the cashier before purchasing that I might need to return items and wasn't given any guidance. There was also no manager available to help when issues came up. The policy may be posted, but it is not explained, and the overall experience felt very inflexible and frustrating. Just make sure you are 100% certain before buying. I will be using my credit app after I drive all the way back to the mall and then I will never ever be back in their store again.

Service Selection and…read more Value were nonexistent We were very disappointed would not recommend

Organized store, friendly staff, nice selection compared to other locations. I'm always able to…read morefind what I'm looking for when I come in. Their BOGO deal is awesome too

Overall good experience, i would shop here again. I do have my favorite one in stockton but this…read moreone is nice because it has other stores nearby

I thought tj maxx was suppose to have good customer service? typically the younger staff are…read morefriendly and more welcoming, today Kim the "coordinator" displayed bad customer service. Not sure what's she coordinating but it was not good service. She was just talking to the other staffs, not acknowledging the customers and very zombie like. Seems like she hates her job

I absolutely love this store. They have an excellent selection of games and if they dont have a…read moregame you want they can try and find it for you. I purchased red dead redemption recently and it kept freezing In the loading screen. I called them as I live in Merced and was not going to make it back out to Modesto within the 7 day return/exchange period. Diego said since I contacted and stayed in touch he would accept my return or try and clean up the disc when I came in. When I did make it in after cleaning the disc a scratch remained and he recommended that i try their sister store utopia down the street since he did not have another copy. I found it at utopia and ended up getting the zombie version and red dead two also. I went back to return the copy I purchased from laughing crow but asked if I could exchange it for some enamel pins and cleaning the discs I bought instead of a refund since utopias disc cleaner wasn't working. He was pleased with the idea and we agreed on that. My experience with this store has been positive and it's clear this business and its workers stand by their product and their word. I am a lifetime customer now. Thanks Diego!

LOVE this place and the staff. The "free to roam" vibe and checking the games and boxes on the…read moreshelves helps with inspecting what I'm looking forward to buy. Too much good stuff to say.

The night before Thanksgiving, 2025, I bought $200 worth of groceries and I bought a $50 gift…read morecertificate using a different credit card. When I got to my car, I hopped inside to put the gift card inside the thank you card I had prepared, so I wouldn't misplace it. I sat there and texted for awhile and wondered if I should use the restroom before I headed home to Sonora, which is a little over an hour away. When two cars in front of me pulled out, I took the opportunity and drove forward towards home. I decided to wait and unload the groceries in the morning when I was rested. I watched a little TV, and decided to go out and get the bag of nuts I'd purchased to snack on. You guessed it...there were no groceries in the car! I'd spaced out and drove away leaving my unloaded cart in the Riverbank Costco parking lot! I never even thought about calling Costco until later. They said their cart guys log in items found in the carts and said I should call back Friday when they reopened. When I called back, they said nothing had been turned in, but a stand-out worker named Marcos asked me about where I was parked and their LP guy would go through the videos. I didn't expect anything to be done. It was clearly my fault Carlos pursued the matter though and I went down today to talk with him. Unfortunately, he was called away on personal business, but referred me to Elizabeth, his manager. Elizabeth asked me a few questions and then asked if I would like to shop to replace the items or she could have one of her workers do it. We decided to go with the later as it was faster. Elizabeth said she would then walk me through the front door! When the great worker who pulled my order ( I wish I could remember his name) came back with my order. Elizabeth said she would now walk me out, I had to force myself from crying! What a team and what a caring policy. That's not the end of the story though, their LP (loss prevention) guy reviewed the videos from that night and saw another customer loading my goods into their car. Through the license plate, the LP guy (wish I knew his name too) found out who the member is and Costco will be contacting them. I asked Elizabeth if she liked working with Costco. She said she loved it. She had planned to go into teaching, but went to work at Costco and liked it so much she stayed. She has been there 16 years! She says now that she is a manager, her desire to teach is also being fulfilled... I had to get out of there cuz the tears were coming again, and I'm a macho guy! From what I've heard, Costco treats their employees well. That's how you attract and keep these winners I ran into! Happy Holidays everyone and thank you so much Costco Team! Tim Wiehe

I chose to shop at Costco Wholesale specifically because of their well-known satisfaction guarantee…read moreand return policy. Unfortunately, my experience at the new Riverbank warehouse completely contradicted what the company publicly promises. This was my first time ever returning jewelry -- a wedding ring -- and it was not a casual decision. Keeping the ring is emotionally difficult for personal reasons. Before coming in, I carefully reviewed Costco's return policy on their website and even printed it to ensure I was within their guidelines. I brought the ring in perfect condition, along with the original receipt and certification. Cesar, the employee who initially assisted me, was professional, compassionate, and began processing the return without issue. Based on the written policy and the interaction in store, there was no indication that my return was outside of guidelines. After I left, I received a call from the return manager, Cazandra, denying the return solely because "there was nothing wrong with the ring." That reasoning directly contradicts Costco's stated satisfaction guarantee. The policy does not state that an item must be defective to be returned -- it states that satisfaction is guaranteed. If a member is dissatisfied for any reason, the policy should apply consistently. Denying a return simply because the item is in perfect condition undermines the very wording of the guarantee. I was then required to return to the warehouse the next day to pick up the ring. When I brought a printed copy of the policy to discuss the inconsistency, I was met with resistance and an unprofessional attitude rather than a clear explanation of any written exception from Cazandra. The interaction lacked professionalism, empathy, and basic customer service. What was most concerning was that another return manager I spoke with did not understand why the return had been denied in the first place. That inconsistency suggests either a misunderstanding of company policy or selective enforcement. Costco's reputation is built on trust and standing behind its word. If policies are going to be applied differently than written, that should be clearly communicated to members. Otherwise, the satisfaction guarantee becomes misleading. This experience was disappointing, confusing, and completely avoidable. This would have been a 5 star experience if Sebastian and Cesar were the only ones assisting me through this process; unfortunately, Cazandra made it the worst experience I've ever had!

Why the bathroom so disgusting ?. So unorganized, I let a staff know, and she didnt care herself .read more

I was hurt last July. And ambulance had to take me to the hospital. Their insurance company,…read moreSedgewick, was supposed to send a check to pay for bills etc...I filed a claim, signed all documents and was supposed to get a check in December. I have not received anything as of yet. I have called, emailed, filed a complaint etc. .they just ignore me. Sedgewick is terrible and they are treating me unfairly. Ross has to know how that company is, yet still uses them. They have had thousands of complaints!