Sorry to hear they are moving and I am waiting to see with a new location will be Always had a great experience in top quality workmanship Always a great value just waiting for the new spot If you have any questions, his phone number still works just leave a message even if it's in Spanish the greeting read more

Vladimir is the real deal! Great funky little shoe repair filled with professionalism. The business was established in the early 1950s and he took over a few years ago. There are some new supplies one can purchase etc. like shoe polish and laces. The best thing was that he fixed my Birkenstocks on the spot, didn't charge enough. I am a dedicated customer now. My father and his family ran a full service barbershop in the 50s in the San Francisco Financial District. I remember that customers would get their shoes shined while they were getting a haircut and I always loved the smell of shoe polish. I still have my dad's home shoe kit And now I know where to buy supplies when they run out. Great find! read more

I had Vladimir repair my Birkenstocks. He replaced the heels material and reinforced part of the dried out cork foot bed. As an added bonus, he shined them up and made them look new! Way cheaper to get them repaired than buying new, for sure read more

Mckays Shoe Repair - Shoe Repair Near Me - Concord, California

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I've been coming here for 6 years. I think it's a hit or miss. I've been lucky coz all the times I've come here my shoes were repaired not to mentioned 3 pairs were vintage Chanel shoes and 1 Celine purse. He's a bit slow but I still got all my shoes in time. I'm not sure if it's mis translation when I talk to him. I hope he improves his customer service as he does a good job on repairs. read more

Came here to get my husband's boots shined for the first time, for the academy. I believe only one person works there, as he was the only one there in the small shop. He asked how quickly I needed them & I said within a week. I paid the $34 up front for "law enforcement shining". After that time had passed, my husband called for an update & the man said he would have them ready by 3 pm that day. So my husband went after work, got there around 330, & the shop was closed, despite the hours saying he's open until 5 pm. He called several times & never got a call back. The following day, the man called me to let me know the boots were ready, as they were under my name & phone number. We finally were able to pick them up & they looked great, but the customer service was extremely unreliable. I tried to give him a second chance, & bring another pair of boots down for the same level of shine. His store hours on the door & on Yelp said he opens at 830, so arrived 5 minutes early & waited 25 minutes -- never opened. I called the store & ended up leaving a voicemail, never heard anything. I reached out on Yelp & he said he had an appointment, so he wouldn't be open until "after 12". I decided to call before going back down there at 1215, & he never picked up. From what we have seen, his final product looks great, but the customer service & reliability has made us go else where for our needs. You never know when he's going to open/close for the day, & we have wasted time waiting around for him. read more

Brought him $200 pair of Jordans that needed some extra padding taken out from inside the shoe he did it flawlessly and very cheap. Although trying to figure out when he was open was a little bit harder. I did stop by twice during the hours he was supposed to be open no luck, but fortunately I was able to find him when he was open on the third try. read more

Horrible horrible destroyed my exspenive suede shoes!!!!!! And said this was a hard suede to clean. Then don't clean them!

Dropped off shoes for repair. Had to leave town for a few weeks. Will be back to pick up soon. Thank you read more

I came in to get a few new holes in my old leather belt and the owner did this for me for free and immediately! I definitely didn't expect that. He was not much of a conversationalist but was very kind. read more

McKay's shoe repair is THE BEST. Vladimir's work is second to none. I have always used him for repairs on my shoes, purses, boots, etc. He is the nicest person and I intend to use his services forever. read more

Most of all....creepy and rude Told me two different dates both of which the shoes were not done. Takes payment in full upfront, keeps no record or tags of items. Unprofessional read more

Good shoe repair shop located on Residential Street off of Contra Costa Blvd. near grocery outlet. The service is good. My shoes are always ready when promised and the work is quality. read more

Rude and unprofessional. Took him almost a week to do a job he said would be a couple days. I dropped in to check on them and he couldn't even find the shoes. They were buried under a pile without a tag on them. Sent my wife in to pick them up for me and he was very rude/creepy to her. I read the reviews after sending her in or I never would have based on many reviews on the page. The service performed was okay, I will be taking my business elsewhere read more

The repair work is good, but the shop closes for weeks at a time without warning, I have 4 very nice shoes currently trapped inside of this store with no idea when the shop owner will be reopening. I have been calling at least 3 times a day for the past 2 weeks. Unreliable and non communicative but if you can deal with that, his work is good. read more

I was supposed to pick up my 5 pairs shoes 3 weeks ago, and the store has been closed. Don't know what happened, but I'll like to get my shoes back. What happened? read more

Great place to get any shoes repaired! Vladimir did a great job repairing my Christian Louboutin high heels.. fast service, great value. Thank you Vladimir! read more

It took some time to repair my vintage Chanel bag. Yet with patience and diligence the owner located a compatible part to replace the closure making the purse usable again all for an affordable price. It was worth the 30 minute drive. Continued success! read more

They did a great job on my heels! They worked with me until they got it right! Great price! I even left a tip!

They are the epitome of customer service and quality work. I first went to another shoe repair place (in Fairfield) before going to McKay. The place in Fairfield told me they said they could not repair my shoes. The person at the front desk talked a lot about the many reasons why they could not repair my shoes. He finally said the light color was hard to match, and there was nothing they could do. They suggested I go buy another pair of shoes. I decided to get a 2nd opinion. I did a google search and found McKay's so I went to them. They didn't talk much. Within 2-3 minutes, they took my shoe, went to the back, repaired it, and returned with an amazingly well done job. I highly recommend McKay's and plan to go back with more shoe repairs. read more

Can't beat it for the price. Did some finicky repairs on some hiking boots, some formal boots, and a drop-leg purse. Obviously a one man show there but we paid probably half what we would have somewhere else. read more

Needed new heel caps, took 10 min I was so happy I got them same day. They have amazing prices. I will be coming back and recommending! 5 stars:) read more

Mckays Shoe Repair - Got my heel caps replaced - Shoe Repair Near Me - Concord, California

Fast service and high quality work I would recommend this to anyone needing work on their footwear.

I just picked up my shoes and left this place feeling SO uncomfortable. I sent Vladimir a msg on his personal page but after seeing there are other women with similar reviews I think I would be doing a disservice to the neighborhood to not post my own experience. Here is my msg to Vladimir translated from Spanish. Look Mr. Vladimir, it may be possible that you do good work but I left your business with feeling of disgust because yo my are unprofessional. I see it's not the first time this has happened or your being accused of this seeing the other reviews left by women. Ever since the first time I came in you held my hand too long and harder than us normal. Today when I came in you called me Sandrita (like you know me) and you flirted by saying "and you won't be coming back?" when I said my mom will probably be returning with more shoes and that is NOT OK. You shouldn't flirt with your customers ITS NOT PROFESSIONAL! You should be better than this. I'll never come back to your business and I'll make sure to tell people I know to not go. SPANISH version to Mr. Vladimir ---------------- Mire seńor Vladimir. Me fui de su negocio con asco. Puede que sea que usted haga trabajo bueno pero le digo que usted no es professional. Miro que no es la primera ves que lo acusan de esto porque el el profile del negocio otra muchacha o seńora le digo lo mismo. desde la primera ves que fui y me agarro la mano al irme un poco más duro y largo que es lo normal a hoy cuando llego que me diga Sandrita (como que me conoce) y me diga "a y usted no" cuando le dije que mi mamá seguro vas seguir llegando con más zapatos no está ok! No debe de coquetear con los clientes eso NO ES PROFESIONAL! Por ser como es (o cuando se comporta así) le da mal impression a los hombres latinos. Sea mejor que eso. Nunca regresaré a su trabajo y estaré segura que nadie que yo conozco haga lo mismo. read more

Mckays Shoe Repair - Vladimir - Shoe Repair Near Me - Concord, California

Not a good place to bring your repair stuffs on this business, the owner is rude, he doesn't give you receipts and ask for full payment right away. He promised a date of pick up but work always not done it's hard to contact him by phone. If I were you I will just do business on some other repair shop. read more

Great job! Was fast and efficient. Will definitely keep coming back for shoe shinning

Great job in repairing my hiking boots that saves me $$ from buying new ones. Good hours open, too.

The gentleman that runs the shop has fixed Many a pair of shoes for me. Mostly damage from the dog. Restored a pair of boots that I thought were done. He is also repaired the sole of my favorite cowboy boots. read more

Mckays Shoe Repair - Cowboy boots - Shoe Repair Near Me - Concord, California

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Took in 2 pairs of Birkenstocks for new soles. Got a call to pick up on the day they said they would be ready. Clearly not only new soles, but freshly sealed and cleaned! Look like brand new shoes! Also, $20 less per pair than a different local shop. read more

Two times this week I went to pick up my shoes during business hours and no one was there. That is two periods where my time and gas were wasted. I spent $37 to stretch 3 pairs of shoes and they aren't even stretched that much. I will never come back here again. read more

Fast and quality service! They were able to spit shine my husband's work boots last-minute on a Saturday and they came out beautifully! Fair pricing for quality work. They also gave recommendations for products to use at home. Highly recommend this business! read more

Very bad quality work. Told me he would fix my handbag in a week. He worked on it after repeated phone calls, and was very rude. Now my handbag looks worse than it was before. The attached picture shows the poor quality of his work. I will not use this repair shop next time. read more

Mckays Shoe Repair - Poor quality work - Shoe Repair Near Me - Concord, California

I went in today needing more holes in my belt. He helped me right away, took about 2 minutes and didn't even charge me. I will definitely be going back and recommending this place to others! read more

Mckays Shoe Repair - Added 3 more holes, no charge, super fast! - Shoe Repair Near Me - Concord, California

Excellent service at McKay's shoe service! I am beyond happy with the repair. Other shoe repair company's told me the repair was too complex. I contemplated just cutting my losses and throwing the boots away but I couldn't stomach it because the boots were brand new when my dog chewed them up! I am so glad I called McKay's, they truly saved the day! Cost to repair was totally reasonable. read more

After i cut to length ,I Had leather trim/border added to my riding overpants, for a more finished look . McKay's did a nice Job , very Happy Thank you. read more

Great job putting new soles on my boots. I would definitely recommend McKay's Shoe Repair.

If I could give this place a -100 I would. I was told my husbands work boots would be ready today (Monday 11/4) I went at 11am to pick them up and they were closed. There sign said they are open from 8:30-6. I called the store 25 times throughout the day and went there 4 times. Finally someone answered the phone and said they were closed because they had an appointment this morning and that they were back at 12. I came at 12:20 and no one was here. So the owner is a liar. I went to get the boots at 4pm and the guy was JUST doing them. He handed me the boots and doesn't tell me they are wet. So of course I picked them up and smeared them. The guy now blames me and tells me that I can come back tomorrow and get them. They have had my husband's boots for 5 days and he decided to do them as I am walking in to pick them up and then tells me to calm down and wait in my car. The owner is extremely rude and unprofessional and I would think twice about bringing your stuff here. I will NEVER be coming back! read more

Rant: Vladimir at McKay's Shoe Service, 75 Doray Dr, Pleasant Hill. I wish I said something before another brave woman spoke up on Next Door. That's the thing about predators...we write their behavior off like it was some unintended social faux pas. Multiple women had almost identical experiences, as shared on next door and yelp. Vladimir is a sexual predator, and I do not say this lightly. Vladimir does terrible work for jacked up prices, but the main reason I'm leaving this 1 star review is due to his inappropriate behavior. I had three interactions with Vladimir. The first was to drop off my shoes and explain what I needed. He had me pay $55 upfront for minor repairs on three pair of shoes, which I thought was unusual without seeing the end result but paid up. The second interaction was to pick up my shoes only to find out that he "forgot" to do two pair of them, necessitating a third trip. The third time, I pretended like I was on the phone when I picked up because the previous two times were that uncomfortable. I thought he would be less inappropriate with my kids present, he was not. When we would shake hands, he wouldn't let go. The term "undressed me with his eyes" is apropos...he would slowly scan me from head to toe and linger on my breasts. I speak Spanish, so he called me Bonita and tell me I was beautiful, did I have a boyfriend? Was I married? He asked personal questions that went beyond professional curiosity. He would prolong my leaving, the second time he actually positioned himself between me and the door. When I put on my repaired boots...that looked and felt no different from when I dropped them off....he knelt down to "assist" me, and touched my leg. The second time I went, my daughter happened to be with me and he commented on my 13 year old being beautiful like her mother. My daughter said he kept looking at her in a gross way. That was the only time I brought her with because of it. My 10 year old immediately picked up on it and commented, "mommy, Vladimir likes you...." I felt dirty each time we interacted. Here's a pic of just one of my pair of boots he was supposed to fix...$30 for new laces, the reason I went with it was to make sure the bobbles were included with new laces. Check out the photos...they look worse now than when I brought them in. Vladimir is a predator. If that's not enough reason to go elsewhere, hopefully his shotty work is. Lastly and least important, he kept trying to make me buy some crappy used shoe items, like shoe racks, sprays and something to put inside the boots to help them keep their shape. When I'd say no, he'd continue being pushy. It seems like mine was not an isolated experience. There were at least 7-8 other women who echoed the same experience. read more

Mckays Shoe Repair - Shoe Repair Near Me - Concord, California

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I have had a few times in the past where he has not been there during his posted business hours or promised my shoes back on time and they are not ready. I must admit he does decent job but just is unpredictable. We always prepay as requested so its very disappointing when things don't go as planned. Today was the last straw...Dropped my shoes off to be resoled and polished on June 27 to be picked up after July 6th. Long story short when I walk in with my ticket he hands me the wrong pair of shoes...ok..notso bad..once he finds my shoes they look the same as they did 2 weeks ago..He said he is busy and needs more time. He reluctantly refunded my $ and had a bit of a attitude. So, after 20 years of putting up with this I am done. I had a nice 2 week vacation and expected my shoes looking sharp when I go back to work so its not as trivial as it may seem. read more

Vladimir (the owner?) is a rockstar! Been back a couple of times for repairs to an old sentimental leather belt. Always a very reasonable price and basically does the work while I wait! Old fashioned customer service you just don't find anymore. I highly recommend this place!! read more

I have been looking for a decent shoe repair shop with a reasonable price and McKay's knocked it out of the park!!! I dropped off 5 pairs of shoes and they looked brand new! I had low expectations after going to other shops and my draw dropped when I saw the care and workmanship of this gentleman. I had two Ralph Lauren riding boots that I've had for 10+ years that looked better than the day I bought them. Above and beyond happy with the craftsmanship and price. Highly, highly recommend! read more