Do not come here what he does you can do your self ruined my shoes extremely disappointed had to wait 4-5 days paid 85$ for my shoes to be returned to me even more ruined ! I just needed a very small oil stain lifted off the upper now my entire shoe is ruined ! If I knew he would do a terrible job I would have kept my shoe the way that it was. These were Jordan's ,wish I never walked in and trusted him to do the job. You will be wasting more than money! 0-10 never try again read more

Went in to have a broken metal eyelet repaired on a leather boot. Said it would take 1/2 an hour so my husband and I went and had lunch, true to their word. It was ready. Price was reasonable and could hardly tell one eyelet was different from the other. Very good experience. read more

Do not come here, guy does the worst work. Had him paint some shoes of mine. Guy paid no attention to detail. Slopply did things and was even late on the agreed upon time and date. He does amateur customization at best. And charges pro rates. You'd be better off customizing your shoes yourself and learning cuz it's the same thing you're going to get from them. read more

See all

This guy is a rip off. Lowers the asking price to get the job, then does a sloppy job! $65. to resole my sandals. sandals had gap in top after "resole. Acts drunk or something, can't take time to do quality work or even cares. GO ELSEWHERE! read more

Brought in a bag to get the hardware replaced. Only took one day to complete and my bag looks brand new! A little pricey but good service! Will definitely be back. read more

Took in a tote to be cleaned. At first he was going overcharge for cleaning. $75.00 for a tote which has little leather on it. I got him to reduce the cost. He finally agreed to $40.00. I just went back a week later & he said he didn't and wouldn't clean it. Had a bad attitude and lacking in customer service. Just terrible read more

Guys in there kept asking me where I was from, if I have a boyfriend, and if I worked in the mall where this spot is at. Pretty uncomfortable. I asked them to clean my Uggs and they said it would cost 40 and an extra 20 for waterproofing them. The main guy said it would take 2 days and they'd call me back. I waited a whole week and they never called me back so I had to just go and pick them up. They were clean but the color was off and they didn't waterproof them. Kinda disappointed, I basically paid 60 for just a clean. :( read more

A joke. When i walked in, the guy was sitting behind the counter with his legs up eating McDonalds. The desk was covered with his food. I asked to have my birks repaired. Need a new sole. He said he could have them done by next week and it would cost $100. The sandals didnt cost that new. I told him no that was too expensive and i could buy a new pair for much less. He then said $75 and he would throw in a sealant for free. I agreed until he stated the only accept cash. (I haven't carried cash in years). He then pulled out a Birk sole 46 (12.5 shoe size). I told him my size is 45 (12) and he said he could cut the sole down to 45. Cutting down a Birk sole isnt an option as it would ruin the cork sole. Was useless to explain. I finally asked for my sandals back. Will have then repaired elsewhere. A bit Fishy for me. read more

Took them my belt to add a hole and they couldn't get that right. They ruined my belt. I will not use them for anything again. I would give them 0 stars if I could. read more

Shoe Stop - Shoe Repair Near Me - Concord, California

Needed to get purses dyed, they did such a sloppy, sloppy did I say sloppy job!! Sides of purse handles weren't even dyed. Pull zipper handle weren't dyesd at all. Was told it's not same material as the purse and clearly it was. read more

DO NOT WASTE YOUR TIME OR MONEY Would Rate zero stars if I could. Very friendly just to pressure you into over spend on bad quality work. My first pair of heels to fix cost $80 for them to just paint over and add rubber to soles (which he upsold, I didn't even need it and it came out looking like garbage) then I go to pick up the next two pairs I left with them and they're not even finished after I came back a week later than requested. There's stains on the shoes and the soles they glued on look awful. UPDATE. Second and third shoes still came back awful. I said I wasted $180 on their service and his response was "did someone hold a gun to your head"? Rude. read more

See all

My friend doesn't have yelp so I'm writing this post for her. She went into the store yet one little spot extend her shoes and the guy tried to charge her $100, the shoes were only worth $20 so she told him no. He then dropped it down to $70 and she still said no. The gentleman began to get upset because she was not saying yes, so we decided to drop it down to $30 to fix her shoes did you take five minutes. This gentleman was trying to rip her off and take advantage. The big guy with the glasses always takes care of her and has great customer service. But she had back luck this time and the rip off artist was there. Think twice before you get your shoes fixed here or ask for "The big guy with glasses" sorry I don't know his name. read more

Shoe Stop - Shoe Repair Near Me - Concord, California

Don't come here unless you want to pay money $48 for them to hold your shoes and just put a typical stretcher in them. Also, the price they write on the slip and what they try to charge you is something else. It's very unorganized, and dirty looking. I brought a $100 pair of shoes in which the guy sounded convinced that he can stretch / loosen up for me, if he couldn't he shouldn't be charging for it. I am so disappointed I never write negative yelp reviews so the fact that I am says a lot. read more

Consistent. 8/17 Follow up- had a zipper replaced in a small Jan sport duffel bag. Pull apart the next day and was returned without the original pull to the zipper. read more

DO NOT GO HERE!!!!!!!!!!!!!!!!!! I brought in a pair of shoes and was told to come back next week for pick up. Only.....they gave my shoes away to someone else! WTF? What is my ticket stub for???? Owner promised me several times, he'd get the shoes for me. I CAME BACK 4 TIMES!!!! Still no shoes. I demanded a fair refund of $120 ($70 for the sole work + estimate cost of old shoes $50). I watched him scan my credit card the credit ONLY TO FIND OUT THAT HE CANCELLED THE REFUND AFTER I LEFT. Shady business practices! Horrible service! DO NOT GO HERE. FRAUD! FRAUD! FRAUD! read more

My boyfriend is VERY passionate about shoe care and came in looking for a specific shoe cream. Instead, the man asked to see one of his shoes (brand new, moderately expensive shoes) and without warning or asking for permission just started applying all of these different things on my boyfriends shoe. Only afterwards was my boyfriend able to express his opinion on how he likes to take care of his own shoes and the man responded with something along the lines of "we've been doing this for X amount of years" etc. I do not doubt his knowledge -- what he did was rude regardless. My boyfriend bought one of the three products used. He was charged $5 more than what was on the price tag of the product (we only saw the price tag later on). We later found the same product online for 1/4 of the price my boyfriend paid. My boyfriend came back to the store to let the man know he felt uncomfortable with what he had done, and the man apologized and said he didn't know. This personally angers me because it all happened so fast and unexpectedly. We came in only looking for Venetian shoe cream and we got pretty much everything but that and he didn't even answer if he had it when we asked he just did whatever he did. There were also a bunch of loose nails and tacks all over the floor. read more

I had brought in a pair of wedges to get cleaned up and repaired. The owner gave me a quote of a high price and started negotiating the price down to something more reasonable. I told him that I would rather buy a new pair of the same shoe for the price he told me so he brought the price down ten dollars. He specifically told me that he would make the shoes look like new but said I would have to pay up front first. I thought about it, what if he did not do the job, would I still have to pay the 40 dollars without knowing for sure if it would come out to be worth 40 dollars, but I still paid. a week later, no call, and I was at the Sun Valley Mall so I decided to come in and pick them up. The front looked good but when I looked at the heel, they were still dirty and broken. He told me that it would cost 14 dollars for the paint (extra). This made NO SENSE. If I came to him to get my shoes cleaned and repaired, then wouldn't you think they would do the WHOLE shoe? I dislike dishonest greedy people and this may seem very small, but it's scams like this that lose really good long time customers. I understand business may be slow, but if you run a business with dishonesty and greed, there is no success in that. I am SO upset because now I have to wait for my shoes again and pay extra because HE FAILED TO TELL ME what would be DONE to my shoes. He did a half ass job only so I can pay more. Please do not support this kind of business. read more

I too had worn heels on my black pumps. I had come to this place a year or so ago, and remembered being quite satisfied, so i decided to give it a second go. I walked in and told the guy that i just wanted the heal fix. He said that i should get the soles of my shoes fixed cause they looked kind of worn. Ok sure..."how much is that gonna cost me?" He replied, "$28 dollars...but for you...i'll give you for $26." Ack! i thought. I might as well go out and buy a whole new pair!! I told him kindly to just fix the heal. He looked a little disappointed...but then kindly charged me for just the heel fix ($11) I thought that was kinda alot...but then...whatever...i needed to continue on with my Christmas Shopping. An hour later i came back and my shoes were done. They seriously looked brand spankin new! They had shinned them to the point where i could seriously see my reflection in them! i was quite impressed. The heel looked brand new as well! I was very satisfied and felt guilty for internally bitchin about the price =) Dont forget to get your FREE HEEL CARD...6 heel repairs gets you the 7th free! p.s. if you live in berkeley...they have a store on Shattck. Model shoe renew. read more

Not happy with this place in the least. I have never taken any footwear or luggage to be repaired there, but they make keys so that's what I'm reviewing here. I had to get quite a few keys made for work and I figured I was in the mall anyway so I stopped in to see what they can do for me. The man working was nice enough and was able to start making the keys right away which is nice. He told me to come back in about 15 minutes. I come back, get my keys and pay him $25 for 5 keys. Wow. Orchard Supply Hardware charges about half that and most of the keys they make actually work the first time around, which brings me to my next point which is, no, the keys did not work. First he used the wrong blanks so I had to go back and have him remake them with the correct blanks, which I pointed out to him. He re-cut them using the correct blanks this time, but when I tried them out at work, they still didn't work. I held the key copy side by side with my original key and saw that the teeth on the copy did not line up with the original keys. I am furious at this point. They refuse to give refunds as well. They'll remake them once or twice, but no refunds whatsoever. I'm out $25 and no spare keys. Take your business elsewhere, people. It's not, at all, worth the headache. Side note, he also got into a verbal confrontation with one of my coworkers before and I know my coworker is not the type of guy with a quick temper. He's very level-headed so that leads me to believe that this guy at Shoe Stop doesn't think he makes mistakes. Yeah, buddy, you do. Maybe it's time to get into a line of work that you would actually be good at instead of arguing with people all the time and ripping them off. read more

Brought in a small black purse to get cleaned, the strap reattached and the brand name plate reattached. Charged $54, which is far more than I wanted to pay. I just went with it. Was told it would be ready the next day. 3 days later, I picked up the purse (I had work so I couldn't pick it up for a few days). Looked really good! Clean, strap was attached and name plate was good. I went home an hour later and the name plate falls off. It was clear it wasn't fixed whatso ever. I was super annoyed. The next day, I brought the purse back in to get it fixed, or else I was going to demand my money back. The guy apologized and said he didn't understand me the first time. Which makes me think, "he charged me $10 for something he didn't know what I meant?" Which was really annoying. He decided to fix it finally for free. Next day, I went in and picked it up. Guy was nice and I made sure that it was fixed and everything was exactly how I liked and everything was fixed. I give it a three stars because 1. It was waaaaayyyy to expensive to fix. Should've been like $30. And 2. Was annoying how I had to make many trips to get it fixed. Unsure if I'll be returning. I'll have to see. read more

I took a passenger bag there to have the stitching reinforced. The job was sub-par, as they only reinforced one side, when I requested both. The price was outrageous. They didn't really seem to care. I will not be going back. read more

Please do not come here. They overcharge for services that are not even completed up to par. My shoes came out worse them when I brought it in. The color of my shoe was totally off. I just wish I never came in. read more

If I could give a negative, zero, minus star I would. I called the day before and said I would be by to pick up the boots the next day at lunch. Was told they were ready. When I went to pick them up an employee of the Repair Shop could not locate the shoes. He kept looking thru the Women's shoes, I said they are Men's shoes, black. He looks thru the Men's shoes. Did you lose them or give them to someone else? I told him to look in the back. He still can't find them. I asked to talk to someone else, he gets his boss, I don't know if he is the owner or not, and I explain to him what is going on. He says he is 1/2 hour away and the shoes are there, probably up high were his employee can't see them. I mention this to his employee and now I have been there well over 30 minutes. He finds the shoes and slams them on the counter at me. Now I am pissed, but I kept my calm, which I am so trying to do nowadays! I directly tell him not to have attitude with me because he couldn't locate the shoes. He then puts them into a bag and slams them down again. I repeat myself and say I will wait for his boss. He then tells me directs me to sit, unbelievable, that didn't happen and I had a few words for him on that. He then calls his boss, I get on the phone and tell him all of the above and that he should work on customer relations. If I had read the Yelp reviews prior to going there I would not have gone. I directly drove over to HI-Tech Shoe Repair Clayton with another pair of shoes and will now give HI-Tech my business. So please do not give Shoe Stop your business! read more

I split both the soles of my riding boots and wore through the heel cap, into the heel base. They are, however, the most comfortable boots I have ever owned. I priced repairs in the city and was quoted $60. I thought it was steep so I decided to check the cobbler at the mall. I was quoted $55. I also wanted to soles replaced with rubber because I was tired of slipping and embarrassing myself. I wasn't prepared to pay first but they took my boots anyways. Having checked with another cobbler, I know the price is legit. FIVE STARS on the quality of their repairs. I'm a heavy walker and I wanted a little more meat on my heels. My boots were totally redyed and they look fantastic. I believe in paying more for lasting quality and comfort and treating your shoes like an investment. The price of the repairs are still cheaper than a pair of new cheap boots that are uncomfortable and last a month. read more

Came here to inquire about cleaner for a certain material for my shoe. Guy shows me a product to use and how to use it. I ask how much. He says "$35". I was like Whoa, that's pricey! He then offers it at $25. Thinking he is giving me a deal, I give in. I get home, search the product, and I see it sold from $9 to $12. Really!!!! I guess the markup was for showing me how to use it. Smh. read more

hey restored my john v suede shoes every one else told me it can not be done the sole was split in half. but he made look brand new. only $55 read more

Shoe Stop - Resoled - Shoe Repair Near Me - Concord, California

I tried to give 0 stars but the system wouldn't let me. This place is absolutely horrible. I took shoes in to get taps put on the bottom to protect the heels, and somehow my grey shoes got painted white (and only the back half....the front part stayed grey). My shoes became "two-toned". When I complained I got the run around and different people were blaming each other. Then I was told to wait one week and talk to the owner. That never happened. I had to take the loss. I first read all the negative reviews , but decided to take my shoes anyway. Big Mistake! If you get any shoe work done at Shoe Stop at Sunvalley Mall then you are a FOOL! read more

1) Horrible customer service. The workers are lazy and unprofessional (they stay seated while talking to you) and obviously do not understand the importance of putting value behind their work (leaving your product dirty and unclean). 2) Their store policy. You cant return items after you buy it so your on a real hit or miss. Their prices are ridiculously high for even the slightest repair and still providing poor servicing. $25 to sew a .25-.5" on a pleather purse?! 3) This is were the the guy with glasses crossed the line. He said, "if you don't like it we tear up the sewing down and that's it... That's how you get your money back".. Yea, really not a place I recommend for anyone. *I'm not going to say all employees there deserve this low rating but I will say that the employees there are the exact representation of their leader/boss. That's to whom this review is for. read more

FOOLED ME TWICE! Shame on me. I should have known better though. Read ahead for an honest account of what you're in for... I walked in the shop yesterday to retrieve my items after leaving them for 4 days. There were 5 or 6 men sitting around the front of the shop. Employees? Friends of an employee? Certainly not customers. I handed one gentleman who appeared to be an employee my ticket. After about 5 minutes of digging through what was presumably a backroom storage closet, the man returns with 4 bags. He needs me to tell him which ones are mine. It seems that they don't feel the need to label items as they come in to the store. I inspect the items and point out that in one case the job is less then satisfactory and in another case totally botched. I asked for the job to be done according to our agreement. He says he can't do the repair and promptly calls someone on the telephone and hands the phone to me to explain the situation. I now have an audience of several "Friends" of the store while I try to request a resolution. The man (manager?) on the phone says that he will return to the store in 2 hours and that I should leave the items for him to inspect. I told him that I had already left the items in his care for 4 days and that I would be unable to return and would like a refund. "Unfortunately, he can't authorize a refund". I guess this wasn't a manager after all? Who was I talking to? Perhaps an employee who just pocketed the cash? That's not really my concern. My only concern is that I get what I pay for... My Items Northface Backpack I brought in a really nice Northface backpack to have a small pocket zipper replaced. They replaced the zipper with what appears to be the smallest (and probably fake) ykk zipper ever. Did I have to tell these guys to match the zipper with the other zippers on the bag? Apparently so. The zipper itself is tough to open - the sewing job is poorly done. Stevie Wonder could have done better. Grade : D+ Kate Spade Purse I also brought in my wife's KateSpade purse to have a busted seam sewn up. What I got in return was a half closed poorly glued purse. Basically ruined. Grade : F Mistake #1 My first mistake was that I went to The Shoe Stop in the first place. They botched a job on a pair of my boots about 6 years ago when they were on the other side of the mall. I swore I would not return, but after so many years I hoped maybe something would change. Mistake #2 If you're bringing items in for repair they are probably quality pieces. You paid good money for them or they have some sentimental or monetary value. Do yourself a favor and take your things to a place that cares. I have had great luck with repairs in the past at Hi-Tech Shoe Service. http://www.yelp.com/biz/hi-tech-shoe-service-concord They are professional, talented and cheaper to boot! I should slap myself across the face for not taking my things to these guys. They are literally 5 minutes away! Mistake #3 My third mistake. I payed up front. NEVER PAY BEFORE THE JOB IS DONE! The man at the counter assured me that he could do the jobs perfectly. He wanted to charge me $40 for each repair. I said that seemed excessive. We agreed on $70 for both repairs. I was in a hurry and allowed that to cloud my better judgement. Don't make that same mistake. NEVER PAY UPFRONT! So that's the story folks. I'm not a spiteful person. I have had good and bad experiences with businesses over the years. I wish that I took the time to point out more of them. I'm a busy father and husband and my time is limited but I felt compelled in this instance because THESE GUYS WILL ACTUALLY STEAL FROM YOU. The reality is, nearly every item in that store can purchased at other locations in the mall and most likely for cheaper. AVOID THIS PLACE As a final piece of advice - please don't be fooled by these positive reviews. Their one saving grace is the location - but SOMEBODY gave them a 5 star review because they moved across from McDonalds? Give me a break... read more

My wife took her heels here to have a strap repaired and charged her $35.00 up front she went to pick them up today and they are all scuffed up and there is clamp marks on the strap area. She told the guy there that she has to wear these to a funeral tomorrow he kept shaking his head at her like he knew they were bad and kept saying she would have to "take it up with the owner" Well not happy not going to recommend or use them again unless they rectify this but now a little late considering she will need to wear them tomorrow. not sure how the "owner" can rectify it !! I work in an industry and have contact with 100s of people a month word of mouth goes a long way and if not taken care of will make sure to bring it up to a lot of people what happen to customer service happening right now or let me see what I can do right now instead take it up with the owner and not take responsibility ... read more

Pro: great at fixing shoes Con: one of the guys doesn't know whose shoes are who read more

Incredible craftsmanship! Shoe Stop made a pair of custom shoes for me. The quality, the fit, and comfort is better than any other pair of shoes I've ever bought off the rack. Will definitely go back! read more

I was at the mall in my favorite knee high black leather flat boots, and I realized my feet were wet from the rain. Turns out there were very small holes in the bottom of both of my shoes! Insert sad face here. After I went and bought a new pair of shoes, I stopped by Shoe Stop to see if my boots could be saved. The guy assured me that my boots could be fixed, rang me up (minus one star for having to pay in advance), and told me I'd be set to go by Wednesday. I went in today to pick up my boots, the guy remembered me, had my boots at the counter, and I was out of there in no time. The new sole is twice as thick and he even replaced the inside. Thanks Shoe Stop!! read more

Love this place! I've been having all my shoes repaired here for years. They are very friendly, helpful and typically have my shoes done in 24hrs. Their work is awesome too. Heels are always replaced perfectly, they fix all my skuffs and scrapes all over the shoe and shine them up nicely. They come out looking new again! read more

Great News! Shoe Stop only relocated at the other end of the mall across from McDonalds on lower level near Sears. Wish they would have placed a sign at their old storefront. Yayyyyyy!!!! read more

Shoe Stop in Concord has fixed several of my family's items: belts, zipper on backpack, purse straps, shoe straps, etc. The best they've done for me is when they replaced the heels on my old brown Suede Boots. Their replacement looks even better than the original. In fact, my boots are even less slippery - a plus for 3" heels. When I get compliments on my "new shoes", I let folks know I got them from Kinney's. (If you're old enough, you'll know these are old boots.) Once in a while I'll go to the Antioch shop if in the area, but generally I prefer Concord, because I really like their quickness, price and overall result. read more

I came here last minute to get my shoes shined before I attend a meeting tonight. They were able to do it me last minute and did a great job. The only disappointment was paying $20 for it. It is very pricey but they do a great job. read more

If i could give 0 stars i would! Weeks before i even brought in the purse i wanted fixed i went in to ask him how much he would charge to re stitch a strap on a purse he said $15 ( he didnt even ask the brand material nothing) seemed like a great price so i brought in my vintage louis vuitton bag. The minute he saw what brand it was he said $ 85. I reminded him i came in a few weeks ago and he told me a different price. He insisted it was because it needed more work than I thought and he needed to reinforce both straps and then he would put the stitching on. I was hesitant but i said ok...then he says you pay now. Once i paid he said it will be ready in 2 days. Mind you i never told him i needed it by a specific date nor rushed him. But since HE told me 2 days i showed up in 2 days and the only thing that was done was the reinforcement of the straps. No stitches like he had said. So while i was there he kept insisting that my zipper needed to be cleaned and that it was $60 because of a special solution but for me he would charge me only $30. I wasnt interested at the time and told him next time...he kept insisting. My father was with me and just gave him the money even though i wasnt too convinced. I asked him to show me the solution and he kind of smiled and said i dont have it. One of my guys will bring it tomorrow. He again said come back in 2 days it will be ready. I waited over 2 days gave him 1 week when i show up hes not there some other guy was there and he showed it to me and it looked exactly the same from the last time i was there. I was livid... i dont appreciate when people play with my time or money. I dont live in the area and it takes up my time to go there. He got him on the phone and he kept saying he was sorry and he's been very busy but he would have it ready in 2 days. I went back 3 days later he wasnt very apologetic he was trying to hurry up and get me out of there but i made sure i gave him a piece of my mind. He is SO UNPROFESSIONAL AND JUST WANTS TO KEEP TAKING YOUR MONEY. DONT GIVE THIS THIEF ANY MONEY. Go elsewhere! Here are pictures so you see his crappy job. read more

Shoe Stop - These are 2 of the pictures of the crappy job he did. - Shoe Repair Near Me - Concord, California

See all

Had some height taken off of my bridal shoes. Everything turned out well. $25 to take of 3/4 of an inch. Kind of pricey, but my shoes fit well and the 3/4 of an inch made a real difference at the end of the day. Also, my white-white shoes stayed white-white, which I was a little concerned about giving them to the shoe repairmen. Turnaround was 3 days. read more

I had a pair of vintage boots that I wore the heck out of and had sitting in my closet for nearly two years because I didn't want to part with them, but there was hope! Shoe Stop beautifully replaced the whole bottom sole and its now so sturdy and thick, that I've barely scuffed them....I usually tear my shoes up pretty quick. Sooo happy with the work that was done. I definately recommend them and will be heading over with plenty more poor, sad, worn out shoes. read more