I have been a patient at this practice for over 20 years, and I have always trusted and respected…read moreDr. Leong. She is knowledgeable, professional, and someone I have felt confident following medically. However, over the last couple of years, my annual appointments have consistently been with a physician assistant rather than with Dr. Leong. Unfortunately, my experiences with this provider have been disappointing. I have felt talked over during visits, not fully listened to, and at times treated as though my concerns were an inconvenience. I raised these concerns previously and was told I would not have to see this provider again, yet at my most recent visit I was scheduled with her again. The most concerning experience occurred when I became extremely ill. My wife called the office to request medication for nausea and was told that if we did not hear back, we should check the pharmacy. There was no follow-up call and no prescription sent. For a patient of more than two decades, that lack of communication and care felt dismissive and unacceptable. I still have respect for Dr. Leong, but the overall patient experience has declined. Long-term patients deserve to feel heard, respected, and cared for -- especially when acutely ill. I hope the practice and anyone thinking of joining takes this feedback seriously.

I think most people dread going to the doctor, Especially if they have physician they are not…read moreexcited about. That's exactly where I'm at. I'm trying a new doctor. Dr. Neil Meadows is excellent. This 119 facility is now Complete Health by UAB. This facility is really loaded. It's a smaller version of Kirkland Clinic and it appears they do it all. For those whom don't know, this was formally One-Nineteen by St. Vincents.

Another easy and smooth appointment. Street parking and the parking lot in front of Whitaker Clinic…read morewere full when I circled around. Parking in the Kirklin Clinic lot was accessible. This is a busy garage that I am very used to (just drive to the 6th or 7th floor and you're almost always guaranteed to have a spot without struggle). Take the elevator to the 2nd floor, use the crosswalk in the garage that connects Kirklin and Whitaker Clinic, pre pay for your ticket once leaving at a kiosk or pay the attendant (prepay is typically faster to get out). I'm so thankful this clinic (for my floor) has a 30 minute grace period because a 30 minute commute took an hour and 15 minutes the day of my appointment. It pays to normally plan to arrive to my appointments 30 minutes early so I had 15 minutes of a grace period left. Staff is efficient, they got me in and out much faster than my initial appointment, all questions were answered, we agreed on how to move forward and I was sent on my way. Very satisfied with my choice to use this facility.

The facility is a top notch facility but the parking is horrific! I come here quite often for…read morefamily and friends, parking is always a nightmare! We ride through the parking garage looking for an available space when some drivers take up more than one space, it seems on purpose. We pay for this aggravation just to walk long distances to get to your clinic. Boom, you're blood pressure is elevated!. Fix the parking or don't charge the patients!

St. Vincent's has an extensive network of highly rated doctors. This was my first time in building…read more3 and things were easy to find as long as I read the signage along the way. Check in was different because you utilized kiosks in this building that gave you a suite number upon completion. You then went through a door that led you to a long hallway of booths/office stations with suite numbers. Find yours, check in again with the individual at your designated suite and await being called for your appointment. I will say that the person I came in contact with to check in at my suite was lackluster. Could have been having a long day. Working with the public can be a drag. Not rude... just had no personality. Although it took a while to be seen - my physician was thorough, knowledgeable and willing to address any questions or concerns I may have had at the time. Pre pay for your parking garage ticket to get out faster on the floor before the main exit.

My pcp has faxed a referral 3 times to the Southview location at the old Medical Center East…read morelocation! I have called 4 or 5 times trying to get an appointment with an endocrinologist! Supposedly 3 at this location. All I ever get is a recorded phone message !!! Never in my life have I been so disgusted with doctors offices or maybe their receptionist or secretaries... who knows?? Guess I'll try a different hospital

I see Dr. Ray Browne and I cannot recommend him highly enough. He's efficient, bright, kind and…read morevery thorough. Staff is excellent as well. Every time I've contacted this office, for a variety of needs, I've been assisted in a timely manner and treated with kindness and respect. I wish every doctor and office staff shared their dedication to patent satisfaction.

This was my second visit to Mayfair Internal Medicine. It is easy to make an appt. And the…read morereceptionist are friendly and helpful. I only had to wait in the waiting room a few minutes before I was seen. My blood pressure and temp were taken immediately and I was able to see the doctor about 5 minutes later. All my information was on her computer so she could look back easily at my past test results. They have a lab on site so my blood was taken immediately. Checkout was quick and easy. Last time my doctor sent a letter explaining all my test results with the lab results attached. The whole experience was quick, easy. There is limited parking, but I have always been able to find a place without waiting.

Never ever ever think Joshua Turners going to do the right thing for you. I mean filling out those…read moreforms are part of the job they still owe me 4 weeks back time right now but he still won't do his job, tell the truth I wasn't released till 3/7 so he should have at least filed the form to get the 1800 dollars my short term disability carrier owes me then I could afford to have my surgery but he's keeping me from getting the surgery I need by withholding the forms to get the 1800 so I could pay a car pymt and a month's rent and go have the surgery without worrying about being homeless when I came back but ... Dr. Turners with the Birmingham Heart Clinic he's the one who doesn't have one ! Can't miss it if you've ever seen fake compassion you'll spot it right off some Dr's to it for the people they serve, then their are the ones who only care what they can bill you for !

Absolutely the best Cardiologist Care ever!! Service on time & Doctor spends adequate time with…read morepatients! Would not go anywhere elose unless my cardiologist told me to!

Absolutely love my GP, Dr Stephen Bell. He is thorough, caring and so knowledgeable. His staff is…read moreresponsive and makes you feel that you matter. Kudos to everyone on the team!

This was my first time visiting at this facility and from entering the doors, checking in and being…read moreseen was less than10 minutes which is awesome. I met with Dr. Courtney Gregory and she and her team were great. My visit was almost like a consultation to see how to proceed for the next visit. Once she asked her questions I went down to the 1st floor for labs. The nurse was able to get blood on the first try which is always a plus especially when you have small rolling veins. Glad I was referred to them.

I always have great visits to Southlake Orthopedics! Friendly staff, clean environment and a very…read morecaring doctor. Who knew at 40 you fall apart and need doctor for everything on your body! Dr Grantier is awesome! He always take care of my needs and very professional.

Doctors are excellent, but the support staff and billing process have been extremely frustrating…read more I received a "First and Final Notice" for a bill more than two years after my visit. Despite multiple attempts, I have been unable to reach the billing department. When I called the office for assistance, they were unable to help and simply transferred me back to billing, where no one answers the phone. To make matters worse, the note on the bill threatened collections. I attempted to pay the balance online, but the Phreesia payment system froze and would not complete the transaction. At this point, I have tried every available option: The billing department does not answer calls. The office staff cannot answer billing questions. Calls are routed back to billing with no resolution. The online payment system is not functioning. The physicians may provide good care, but the administrative and billing experience has been unacceptable. If patients cannot get answers to billing questions or make payments through the available channels, there are serious organizational issues that need to be addressed. Unfortunately, this experience has earned a well-deserved one-star review..

Dr. Mallempati: 5 stars His staff: 1 star…read more We made an appointment to see Dr. Mallempati in the Pell City location, which by the way, is not easy to find. He's only at this location one day a week, I think, and they use another doctor's office/optometrist (?) facility. There's really nothing that tells you he's there and when you're standing in line to sign in, there's a sign for a dermatology office and another for St. Clair Eye. We had to ask, "Are we in the right place?" So they took us back to a room within a few minutes - less than 30 minutes in the waiting area - and then... more waiting. We ended up waiting almost 2 hours and then finally someone came in and they admitted they totally forgot we were there. Ok, fine. They owned up to it and apologized, it's ok - we can move on from that. Dr. Mallempati was great, very thorough, and great bedside manner. He schedules an MRI and wanted us to come back after for a follow up. MRI was done and we return one week later. This time we saw him in his main location and thankfully, wait time was much better. His nurse practitioner saw us first and she was very thorough, but she interrupted us when we tried to tell her something and we had to make her listen. We saw Dr. Mallempati again, and he was great. He wanted us to schedule a nerve block which would be performed at Surgical Institute of Alabama. We immediately scheduled the nerve block for Dec 23rd, 2025 to be done at Surgical Institute, BUT they (Surgical Institute) would call us the day prior to confirm the time. No food or drink the day of the nerve block (prior to). Also, a 3 week follow up post-nerve block would be scheduled with Mallempati. December 22nd comes and by 3:30 p.m., we still had not received confirmation. We call Surgical Institute and the lady who answered the phone said, "What's your name? Oh yes, we have you down for tomorrow and they WILL be confirming this, but we're just really backed up. But you will hear something." We go to bed at 9 pm, still no word. December 23rd comes and we've taken vacation from work and are sitting here, waiting to hear. At 7:30 a.m., I call Surgical Institute and the lady who answered said rather rudely that that she had no idea what we were talking about, no appointment was scheduled for us. We repeated the story about how someone at her office said we WERE on schedule, and she kept repeating, "You need to call Mallempati's office - no one from there has ever sent us anything to do with your information." I called Tracy, Dr. Mallempati's nurse, and left a voice mail to PLEASE call us ASAP. By 9:30 a.m., we gave up hope and decided to eat/drink since obviously the nerve block wasn't happening. It's April 19th, 2026 and Tracy nor anyone else at OrthoAlabama Spine has yet to call us back. We've been completely ghosted by this facility, as if we were never there. We've told everyone we know to avoid this place - which is sad, because Dr. Mallempati is great.

I went to see Dr Tran today for a block on the left side of my back for the first time. I explained…read moreto him that I sat on my wallet wrong on my right buttocks and hurt it. Without me saying anything else he told me he would fix that too. I never had a doctor that cared so much about his patients. Much love to him and thanks. I hope he sees this post Greg Miller