I had an appointment at the pavilion for woman's health to get my annual mammogram done. I had two…read moreappointments the other was for an ultrasound. When I walked in the front door I was directed to go to the imaging center. There were several women at the desk and they were eager to greet me with a smile. I had already checked in through my chart online so I was asked to be seated and they would call me shortly. I was called to an office where I was asked for my identification and insurance information a given a wristband to set down and wait patiently. I was finally called to the back and I was given quality care I was told to change to a gown and help with a friendly staff member. I was treated with dignity and respect. I had a long wait but I learned to be patient in my career as a counselor. I was always greeted with smiles and laughter. I felt safe and was treated with respect. I would return for my health and wellbeing because it's important.

From the minute we stepped foot into McLeod Cheraw ED, until we left McLeod Florence, we had the…read morebest of care!! Starting with the Security Guards, check in Ladies, nurses, x ray tech, lab tech, and Dr's!!! Each and every one of them treated us with professionalism and respect!!!! Class Act!!!!

My dad spent his final 11 days of his life at this hospital in Darlington, SC in the month of…read moreJanuary 2013. I just want to say that this is the most compassionate, very professional staff that I have ever experienced in my life. I did not find one person in this hospital that wasn't just as nice as they could be. They made my final days with my dad just as comfortable as they possibly could. THANKS SO MUCH TO ALL OF THE NURSES AND STAFF!! I WILL NEVER FORGET IT.

From the owner: The Choice for Medical Excellenceread more

Dear Customer Service,…read more I am writing to express my disappointment with the care and treatment I received in the CMC Emergency Department on Sunday, August 2, 2026, at approximately 8:30 a.m. Before I begin, I want to make it clear that I have always had outstanding experiences with CMC. About three and a half years ago, when I moved to this area, I decided that CMC would be my healthcare provider because every doctor, nurse, and staff member I had encountered was kind, compassionate, and made me feel welcome. Unfortunately, my experience in the Emergency Department was completely different. When I arrived, the gentleman working at the registration desk did not acknowledge or greet me. I had to approach him and ask if this was where I needed to register. Instead of welcoming me or asking how he could help, the first thing he told me was that there were a lot of people waiting, there were no beds available, and that I would have a long wait. He repeated this several times throughout our interaction. At the time, there were only about five people in the waiting room. Whether there were five people or fifty people should not matter to someone seeking emergency medical care. Patients come to the Emergency Department because they are worried about their health, and hearing repeatedly how long the wait will be only adds to their anxiety. While checking me in, I explained that I was experiencing chest pain that was radiating down my left arm. His response was, "I don't care about your arm. Tell me more about the chest pain." I understand that he may have been trying to focus on the most urgent symptom, but the way he said it was dismissive and lacked compassion. There are much more professional and caring ways to communicate with a patient who is frightened and not feeling well. The night before, I had spoken with the on-call physician, who advised me to go to the Emergency Department because of my symptoms. Since it was late at night, I told the doctor I would come first thing in the morning unless my condition became worse, in which case I would call an ambulance. I tried several times to explain this, along with my other medical concerns, but I was never given the opportunity. In addition to my chest pain, my legs and feet had become extremely swollen. My physician, Dr. Boykin, had prescribed medication to help reduce the fluid buildup because there was concern that my kidneys might not be functioning properly. The medication was not helping, and that was another important reason I came to the Emergency Department. Unfortunately, I felt as though no one wanted to hear about those concerns. After my EKG was completed and I was told I was not having a heart attack, I became so discouraged by the way I had been treated that I decided to leave without receiving further evaluation. Looking back, I realize that was probably not the best decision, but I simply no longer felt comfortable staying. No patient should ever feel driven to leave an emergency department because they feel dismissed or unwelcome. I also heard a nurse yelling loudly in the background while I was checking in. I do not know what the situation was, but from a patient's perspective, it came across as chaotic and unprofessional. I understand that emergency departments can be extremely busy and stressful. I also understand that staff members deal with difficult situations every day. However, those circumstances should never prevent patients from being treated with dignity, compassion, and respect. I do not know the name of the employee who checked me in. He was a gentleman with gray hair working the registration desk that Sunday morning around 8:30 a.m. I ask that you identify him and address this matter appropriately. Whether that involves coaching, additional customer service training, or another corrective action is your decision. I simply do not want another patient to have the same experience I had. Again, I want to emphasize that this complaint is not about CMC as a whole. My experiences with your physicians, nurses, and office staff have consistently been excellent, which is exactly why this incident was so shocking and disappointing. I would appreciate hearing from someone regarding this matter and learning what steps will be taken to address my concerns. Thank you for taking the time to read my letter and for considering my feedback. Sincerely, Rob H 11-01--64

FRAUDULENT BILLING PRACTICES! Update on this review: CMC hospital is still billing me to this day…read more In fact, now their anesthesiologists has joined the party, and is also billing. PLEASE STOP BILLING ME. GET IT TOGETHER CMC AND FIX YOUR BILLING SYSTEM ONCE AND FOR ALL. I have a balance of 87.10 on my account and now the new anesth. bill. Once again, I have two insurance policies. If any balance remains after the first policy pays, the second policy pays the rest. This is the first time in over 20 years that I have EVER had this problem - only with CMC. Please have a heart, please fix this. My mom is worn out from trying to help me with this. 15 calls now. The supervisor in billing promised to take care of this, yet the stress continues. I would have given this hospital five stars, but because of there billing department they deserve a 1 star rating. I had nasal surgery October of last year and I am not supposed to be billed at all because I am on dual insurance coverage. What one does not pay, the other does. Dr. Darin Sutton was a great doctor but the billing at CMC is awful. My mother has called in 10 times now. Today we spoke with Destin, before that it was Rose, Tammy, Brittany, and a bunch of other staff in billing. We were told many times to call our insurance, although my insurance said that the hospital/office should not be billing or bothering me at all. My mom has spent lots of time trying to get this fixed, but I still show a balance. The last lady my mom spoke with actually said that the bill would go to collections if we don't pay. I have never been billed for a dime from any doctor or health office. My insurance pays for all of my medical needs. This is stressful and neither of us would use CMC again. Another 45 minute call begging for CMC to file the claim, and stop billing us.

I never leave reviews, but as an out of towner who isn't local I want others in my position as a…read moremother to know what you are dealing with. I came in requesting a simple strep test for my 3 year old. Instead, without a doctor seeing us first three other tests were run, one of which I was never notified about (RSV). The other tests cost $300. I had already spoken with my pediatrician who told us just get a strep test, I told this to the person taking the vitals before we saw a dr. They ran tests without my consent that cost hundreds of unnecessary dollars. This felt like they were just trying to run up whatever tests they could think of without communicating cost to me or need and ran a test they did not speak to me about beforehand to make money. The doctor was kind. Spent 60 seconds confirming my child has strep. Which I already knew from sending my doctor pictures and videos. This visit cost $500. The office manager was very difficult and refused to work with us or understand our side of the story and demanded payment immediately. This was the worst urgent care experience I've ever had. I know there is another urgent care in the area called Doctors Care - I should have gone there. Make sure you ask questions about the cost and what is truly necessary so they can't take advantage of you by making you pay for them for unnecessary tests.

Best urgent care in town. My son is under the care of a neurosurgeon who refused any kind of pain…read morecontrol while waiting weeks for potential surgery. I took him to Prisma ER. They did NOTHING. Dr Lecher gave him a couple IM injections along with medications to help with the pain in his neck. He is the only doctor that cared enough to help. Though temporary, my son's pain level went from 10 to 5 and was even able to work a few hours this week. Many thanks to FastERcare

MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

My Mother recently had (2) unexpected surgeries within (6) days. The staff has been overwhelmingly…read moreamazing! Everyone has been so attentive to not only her needs, but, also making sure our family has been comfortable. Always available to answer questions, and communicate in full transparency with detailed information. This is not the "norm" for hospitals these days. Our experience has been a 10 out of 10! Wonderful culture! Keep it up!

Nurses did a good job, was having chest pains and to sit in the waiting room longer then I should…read morehave. Every one working there did a good job, testing vet.

Besides having to wait, well past your apt time, sometimes. I absolutely will continue to go I…read morebelieve My Dr, J. Maskell is a wonderful Dr. He listens, he discusses what ever illness you have in terms I understand. He is a great Dr. I never have liked having a Dr visit of any kind, but Dr. Maskell makes it easy. I give him 5 stars, and 4 for the clinic itself. I feel comfortable with my Dr and I hope he will be there for a very long time.

This is the best urgent care location I have ever been to. Dr Russ Trigg and nurse Brianna made me…read morefeel comfortable, welcome and they even called me the next day to make sure I was feeling better. Fast, friendly and easy - I will always come back to this urgent care for now on.

Terrible service. Unprofessional. Rude. Well worth the…read moredrive elsewhere. How is this place still in business?!