I've been insured by this agent for approximately 20 years and cannot speak highly enough about him…read moreand his team. During that time (mostly because of my kids), I've had many issues handled with the kind of care that you would think you would only receive from a family member. A perfect example from several years back comes to mind. While on an extended business trip to Florida, my daughter called me in a state of hysteria. She was at the site of a terrible accident that she was involved in. Once I let Jim know what was going on, he immediately drove to the site to take over the situation and calm my daughter possibly better than I could have myself. I'm amazed at how caring him and his staff are! He's more like a good family member than a good neighbor.

Jose who works in Jim Jacobsen's office is the worst insurance representative I've ever dealt with…read more He needs to go. Ruth isn't much better. What's going on Jim? We didn't have problems with you before. Now I'm getting calls from a collection agency because a hospital bill was not paid under my med claim provisions. I pay my premium on time but you sure don't pay the claims on time.

Received my renewal package for homeowners insurance. Policy increase is too high. Called to…read morespeak with Christy, and while I was calling I received a text message saying they would call back. Two days later I called again because they did not return my call. Low and behold, I received another text message...still no call back. I called a third time and an agent (not Christy) answered and said I was just about to call you. I told her I needed to speak with Christy, to which she stated Cristy was working from home. I asked her to please have Christy contact me to discuss other insurance companies. Never heard from her! Called again a few days later only to be connected to the same agent I spoke to days before. After a lengthy conversation, I did receive a call from Scott. He stated he understood my frustration and need for other insurance options, and that he would be sure to provide some information. That was August 8th...still no options.

The Region Insurance Agency is AMAZING!! The service you will get from them is beyond compare. Not…read moreonly did they find me savings on my policies and those of family members, they have helped us get things straightened out with claims when the claim reps totally screwed up doing their job. I would recommend no one else to help you with your insurance needs!!

I emailed Nancy a few questions I had, regarding overtime I had done for the year. I was curious…read moreabout how the big beautiful bill affects them. Reasonable question. Right? Her answer was do you want me to do your taxes or not? 5 days later I came to her office. Taxes not done, never came out to acknowledge me in the waiting room. Purposely took another client with an appointment. She told her secretary I had to wait. I asked if my taxes were done, the secretary stated no, I asked for my papers and left. I felt it was kind of rude. I would not recommend.

She was recommended to me by family. Needless to say I will not be using her again. I was told our…read moretaxes would tax 8-15 businesses days. We have yet to receive it and received something from the IRS and needed her help and was basically told to figure it out our self and now it could take up to 3 to 9 weeks to get back.

This has been the worst tax experience I've ever had by far!!! I found Kozlowski & Associates after…read moremoving to Highland, IN from Chicago and asking for recommendations on tax professionals through the Highland Community Facebook page. Right off the bat, I feel as though they tried to bait and switch me for my business. When I stopped in to discuss becoming a new client, I made it very clear that I was looking to get my current taxes done (2021) and amend my 2020 taxes(2020 was the first year I lived in IN while still working in IL). (Attached the post-it that was written by their front desk woman, with the note of what was suppose to be completed.) Instead of being honest and saying they would only complete the 2021 taxes and that I would have to then myself be responsible for following up with them after April to complete my amended taxes; they took all my documents for both years. They called to tell me my taxes were ready about a week later. When I showed up to pay for my completed taxes; that's when they told me that the amended taxes wouldn't be done until after the current tax years deadline. Again, they failed to explain that the responsibility would be on me to contact them after April and bring all my document back in. It wasn't until I received a letter from the IRS about my 2020 taxes, that I gave them a call and was told they had nothing on file for me and 2020 taxes. Furious, because at this point, in this day and age why do I have to come down to an office more than 10x. So I bring myself and all my documents back down to their offices. Got a call saying they were completed, go to pick them up. They talk you through what you owe, if you owe anything at the counter then immediately take your payment for their services. Fast forward to 2 months later and I'm getting another letter from the IRS about money owed for my amended taxes (2020). I call them(K&A) and have to make another trip to drop off what I received. I do so, they call to tell me to just drop off my 1040-k, so I make another trip. I then get a voicemail from Bill saying I need to bring in copies of the check I used to pay what was owed. I don't understand why they don't have copies of what they filed. IT'S 2022, GET WITH THE TIMES. Also their carbon footprint has to be horrible, because while they clearly don't keep e-files, they hand you a bible of your printed tax forms once they've been completed. So I have two bibles from them that literally went straight into a safe once I got home. I went through all the documents that I was given from K&A, in total I was instructed to make 5 individual payments to the IRS, IL & IN. In reality; there should have been 6 payments. They failed to explain a Federal payment needed to be made on my amended taxes, then failed horribly to take responsibility for their mistake. All a very frazzled Bill could tell me was that my 1040-k showed that I owed the 6th payment. Bill, if you're reading this, if I knew how to read and understand a 1040-k, I WOULD HAVE COMPLETED MY TAXES ON MY OWN. Why of all the payments I made, under your instruction, would I miss one? At the end of the day, if you like vintage this place is just for you. They clearly have a very old school nostalgic way to do business. Including not taking responsibility for mistakes made on their part. Now I'm left to take both my 2021 and 2020 taxes elsewhere so the work done by K&A can be reviewed.

First off, I cannot express how happy I am with the services the Kozlowski family provides! As a…read morefamily run business, they have treated me very kindly and as one of their own. I've recommended my friends and family. One of the nice young men working there even brought me a water while I was waiting! Not too many places do THAT anymore! Personally, I hate doing taxes and I really don't understand what I'm doing when it comes down to it but I was able to have an appointment with Bill since I was a new client. Bill was very thorough and was able to address all of my concerns, leaving me feeling confident. We were even able to add a few expenses and credits to get MORE money back than my last tax preparer did. Praise the Lord! I also overheard a conversation at the checkout with another client saying they have been having their taxes and insurance done here for over 20 years, and she called Bill "Mr. Wonderful". To me it seems their reputation speaks for themselves. They make doing and understanding taxes a lot easier than trying to do them on their own and they're cheaper than the other firms in the area. They are professionals in their field of business and I will be shopping around for home and auto insurance with them now. Thank you K&A!!!

Connie Bernardi through the years has been very helpful. We had her for our agent for many years…read more Always great service.

From the moment I walked in I felt I've been doing business with Connie and her staff forever. Very…read morehelpful, very informative, and very patient in explaining various insurances. Very happy client, and it's close to home!

Very Rude office staff not knowledgeable about policy information. Agent is never in the office. I…read moreasked to cancel my policy, and they sent over a notice with the wrong policy number on it. Very similar to experience as other reviewer

Wish I could give half/no stars. What I thought started out as a good relationship with this agent…read moreturned bad. Staff are disrespectful and unreliable. Not what it use to be. Always have an excuse as to why they haven't gotten something done. Clients spending all this money to get their stuff insured and they don't even value them. They all act like your doing them a favor instead of the other way around. Please, if your looking for a SF agent, you def have other options and can def switch if these folks at Mike Williams firm are pissing you off and treating you like crap. This is 2023, learn to value your customers Mike Williams and Co. People may be quiet, cordial and decide to put up with your nonsense for the moment but do not take your customers for granted. Some of us are just too professional and educated to deal with too many incompetencies. This is business.

My experience with the team at Law office of Shane O'Donnell, Justine and Shaney was nothing short…read moreof outstanding. They handled our case with the utmost professionalism and care. . I highly recommend to anyone seeking legal services in corporate cases. 10 Stars

sincerely take care of their clients. they may not be very communicative though so you may have to…read morebe persistent to get the information you need or want, probably due to the high amount of cases they have and the fact that covid really has set stuff back. The most important thing is they show up and take care of their clients.

These people think you are garbage, why would you give them your money? If you want to cancel your…read morepolicy you will have to contact you bank and have them cancel payments. I let them know I was dissatisfied and was going elsewhere, instead of canceling my policy I was charged within minutes of my phone call. Meanwhile I was already on the phone with my other agent. I attempted to cancel my policy via website Sept 5 called on the 6th, 7th, and 11th and the policy still stands as active on their website. I also sent two different emails out two different individuals. I was told I would receive a document to cancel the policy which never came which is fine you can omit it as I have told you now a dozen times you no longer have consent to withdrawal funds from any of my accounts.

I switched from Farmers Insurance and saved $1348 a year with the same coverage. The staff was…read moreextremely helpful and walked me through the entire process. Thank you!!