Dr Gregory Levitin seems smart & technically competent. His office facilities are clean & modern…read more Appointments were easy to get. Dr Levitin helped get insurance pre-auth quickly for my imaging.
However, I had multiple challenges at his practice in recent times. I want Dr Levitin's and his office to succeed - I am leaving this review w/ good intent. After unsuccessfully trying all internal channels, I am resorting to this public review, so he has the opportunity to review and fix the process.
Firstly, I went for completely unrelated issues on two separate occasions, but the doctor applied pressure to do surgery for deviated septum and for concha bullosa (significant number of ppl have this, and will lead a healthy life w/o any symptoms - I did not have any symptoms either - pls do not fall for this).
Dr Levitin's office has a misguided notion of patient care, has implemented red-tape (rules of which are inconsistently implemented and sometimes made up on the spot) for no good reason, and is not integrated w/ Mount Sinai.
Firstly, Dr Levitin had ordered a lab for me. Three weeks later, I still did not have the lab results even though the lab had released the results 5-7 business days later. They wanted me to make an appointment to get the lab results (later found to be negative) even though I had decided to transfer care elsewhere, and have the legal right to my own medical records. I was told they cannot email the lab results to my personal email for security reasons (even though my email address is registered w/ Mount Sinai, and they had sent me the Dr's notes a week earlier at the same email address). They did not want to send it using Mount Sinai mycharts either. Do they not trust the security of their own system? They said they can fax it to another specialist I was about to see. I called 3 times to confirm they had faxed the lab results. However, when I visited the specialist, I found out they had merely faxed them irrelevant docs w/o the lab results.
Before I wrote this review, I spoke to the Mount Sinai patient representative to resolve this matter internally. The patient representative spoke to the office on at least two different occasions. I was informed that the Dr Levitin's office will send me the lab results by postal mail. When the results arrived, it had a page missing.
Secondly, Dr Levitin and his staff do NOT use the Mount Sinai mycharts system. I sent them half a dozen messages on mycharts and ALL of them went unanswered. The messages have "Last Viewed" timestamps which confirm someone has read them but hasn't bothered to reply. I have had mixed answers when I asked them over the phone to clarify if they use the Mount Sinai mycharts system or not. Dr Levitin's notes are also not available on Mount Sinai mycharts system, even though I have access to notes from all the other providers I have seen.
Even the most trusting person will speculate that revealing lab results, and getting answers to followup questions over mycharts has been made purposely hard, to have patients make another appointment, so that the office can charge the insurance some more monies.
Lastly, they sent my prescription to the wrong pharmacy. This is merely a human error and NOT a big deal in my mind. However, when I pointed out the mistake it took them over a week to redirect it to the right pharmacy despite repeated, friendly reminders over Mount Sinai mycharts and phone. To make matters worse, there were two different antibiotics in the prescription order (instead of one), and it took me another week to clarify which was the right one. The person I spoke to said they cannot see the second antibiotic order on their side, even though I can clearly see it in Mount Sinai mycharts, and the pharmacy had filled both prescriptions. Prescription for steroids was wrongly refilled, even though it was a one-time course.