The manager was able to squeeze in my auto emissions and inspection at the last minute, on a…read moreSaturday at the end of the month. I also had them service the air conditioning system. All this was done on a Saturday morning at a reasonable price. thank you.

Overcharged for the repair. The replaced part went bad and they said I was never a customer there…read more Since my car was broken down by another shop had it fixed there. Made a lot of excuses and didn't want to work with me. The next day they said they found me but it was too late.

The best, hands down!…read more We take all our vehicles (3) there. Quick in/out service and fair pricing. We've had basic services ( brakes, new alternator, etc). As well as a couple " mystery noises" remedied over the years.

Dan is great and treats my 1988 Celica as if it was his own! He definitely knows Toyotas and will…read moretake good care of you.

When I purchased my GMC new it 2018 it came with two years free service, I forgot about this so…read morewhen a dealer in Troy charged me I didn't question. My next service due I visited Poage and when it came to pay they said no charge, they even explained that the other dealer charged not only me but billed GMC for the freebee as well. Lesson learned, I now know who to use for service, and who not too. They gave me a short notice appointment, respected my time and my money. I was in and out, then to top it off the follow up letter from the manager was a nice personal touch. Poage is my new dealer!

Service department is horrible. Recently had a very disappointing experience with Poage Chevrolet…read more Customer service provided by the service department advisor, Tom. While having my Tahoe literally all day, from 6am to at least 3pm with zero communications I finally called them to be told "I don't know" when asked the status of my vehicle. Furthermore, Tom said he hadn't received the analysis report from the mechanic. Well maybe Tom, you should have at least taken the time to contact them for you paying costumer, but instead he said "I DON'T KNOW" WTF?! We rely on having two vehicles!!! It wasn't until the following late morning Tom called me and again seemed soooo disgruntled and miserable. Like he absolutely hates his job! Or maybe talking to costumers! Either way they did NOT do the work, we took our vehicle elsewhere. As we will plan on doing in the future. Tom, you need to probably find a different job with zero interaction with people.

Our salesman was Mike Novacich. He was absolutely fantastic. He knew his product, was nice to talk…read moreto, couldn't ask for better. However, their pricing shown online is completely false. The truck I went to go look at was just over $55,000. If I wanted to pay cash, they wanted to charge me an extra $3500. Without a Ford GMC OR Chevy trade in, it is $1500 more.... ‍ This place is a joke. Stay away and don't make the drive up here because the prices look cheap. They do that to get you there and then you find out all this nonsense. In all seriousness, our sales person, Mike Novacich was really good. If you can deal with the Dealers BS pricing strategies then you should deal with him if you can. If it would give me the option to give them a zero star, I would. What they do with their advertised pricing should be illegal. I will definitely be sharing this with others.

I have been dealing with an issue on my old dodge truck for a minute now. Me and my mechanic were…read moreboth baffled so I looked around for a dealer to diagnose my issue. I call all the ones by my house and I was told 3 and 4 weeks out before they could even look at my truck. Troy is a bit of a drive but I figured it was worth a try. Not only did they have an opening weeks before everyone else, they called me today because they have diagnosed the problem and the part will be in Monday. A week before they the day they originally quoted me. I probably will never own another Dodge but I would highly recommend Jake and the service department at this location. I will update y'all on Monday if anything changes but right now I'm feeling pretty darn optimistic

I took my car here for a safety and emission inspection. I am a little torn on the review type due…read moreto my experience, so I will list a "good and Bad." The Good: - They were able to get me in quickly. Many places hem and haw about inspections, but I didn't get that impression here. - They have a phone/tablet charging stain in the waiting area. Pretty neat touch, but the cords do not extend, so forget about plugging in your device from the couch. The Not-so-Good - Parking? Forget about it. I have never gotten a decent spot, and usually have to park across the street at the railroad tracks. They have a VERY small parking lot that has been full each time I was there. - My inspection failed because of a leak at the muffler exhaust flanges. Another shop inspector told me that he would never have failed me for this. I looked at the State requirements, and it seems it would, in fact, fail because of the flange leaks. - Here is what I REALLY didn't like. In order to fix this, they wanted to replace the resonators, pipes, and mufflers at nearly $1400. When I asked if the flanges could simply be cut out and a new pipe welded in place, the guy actually LAUGHED at me and said that is not something they would be able to do. Let me be frank... I work on my own cars and am VERY good at recognizing BS when I hear it. His laughter made me feel like I asked a stupid question. At least, it was an attempt at that, maybe. I am extremely well-qualified. After he laughed at me, it changed my impression of this shop... permanently. I am livid about this, and that other people may be prone to not questioning them. - What did I do instead? For a few dollars, I cut out the flanges and welded in pipes. Right... I said, "a few dollars." Not $1400. After the repairs, I brought my car back, and it passed inspection just fine. I had an opportunity to listen to some interactions while I was waiting. I am guessing a "manager" was in the lobby and on the phone while the other worker was trying to talk to customers. It was almost impossible because the manager was being so cocky and loud. I did not like that, either, because it gave the impression of cockiness and rudeness. Would I take my vehicles back here? NO... NO, NO, NO! Laughing at my question is NOT a good response. $1400 for replacing exhaust, resonators (etc.) that DID NOT need it vs. a simple fix I did myself left a permanent negative impression about this business. Making me feel like an idiot was not cool. It left me wondering how many other people fall into this trap and blindly hand out money. FOLKS... Ask questions... Get second opinions! Don't settle for the first answer, and NEVER allow someone to laugh at you and make it sound impossible. I'm sorry guys - No blank check today.

My hood was not closing all the way, and I had a relatively long drive ahead of me. In my desperate…read morestate, I went to the closest auto center I could find, which was H&S Tire and Auto. I asked the guys to just take a Quick Look and he got it closed for me SO QUICK!!! It looks like I need a new latch but they helped me out and were very friendly! HIGHLY RECOMMENDED! Thank you guys!!!

When ever I go to Fred's I ALWAYS get great service . And I…read moream a retired service writer of 30 years they treat me the way I treated my customers . They are the BEST!!!!!!!

Can't say enough about my positive experience at Fred's. While traveling I asked someone for a…read morenearby old school repair store in Fred's was recommended. I was having a leaky tire problem and they filled everything up checked it didn't see any leaks and didn't charge me anything and sent me on my way. It reminds me of the type of place that I go to for repairs back home. I have to emphasize they were busy and didn't have to help me in the way they did but they chose to could have very easily told me sorry we have no time. If I live nearby in the area I certainly would not hesitate to use our services based on my experience there.

I recently bought a vehicle from Interstate Motors. Dave S. helped me and did an amazing job making…read moresure I received everything I asked/wished for. Everything was also completed in a very timely manner. If you're in need of a car please visit Interstate Motors on W. Terra Lane and right by highway 70 in O'Fallon!

This place is just the best. Fixes issues relatively easy and charges what should be charged. We…read morebring our vehicles here when something needs to get fixed right the first time. Franchise shops will have you spend $1000s on what they "think" is the problem. When you should have brought em here in the first place.

Great auto shop! Got new tires put on and emissions. The team was professional, honest and…read morefriendly. The waiting area was nice and I was able to get on Wi-fi easily and worked while I waited. Would continue to come here for auto needs!