My dealings from this establishment consisted of ignorance at best, and possibly deceitfulness at…read moreworst. My parents wanted to buy my (then fiancé) wife a car as a wedding/birthday present. There was a new (500 miles) 2017 Ford Fiesta on the lot that she really liked. It had a rebuilt title (which I had no experience with before) however the owner explained the story (it was in a storm) and said that all the necessary repairs had been made. I test drove it and everything seemed to be normal and good, however he did let me know before hand that "those power shift transmissions feel a little different when starting to get going" and to not "creep too much" because it's kinda weird with that specific transmission (automatically engaged manual trans). When test driving, it did feel very much like he had said it would, slightly lurchy when starting to move. However, I dismissed it because he said it was normal, and my fiancé really liked that specific look and color. We bought the car, and I relayed this info to my wife and she drove it happily for about 3 months and around 5k miles when unexpectedly the transmission went completely out. We had no idea that the car did not have any warranty (due to a rebuilt title) and the cheapest shop quote on replacing a transmission was over $5,000. What a headache. Finally after much stress and uncertainty, I decided to fix the vehicle myself. After 20 hours of work and a friends help, I was able to install a used transmission that had been "pulled" from a wrecked vehicle. Just this year we drove to California and back in the vehicle and by Gods grace everything is working perfectly with it. Where this entire story has been heading is this: once the other transmission had been installed, the lurchiness that had previously been noticed when just starting to move forward completely disappeared. It was only after feeling how the replacement transmission drove and started so smoothly when I remembered the way that he had so casually told me on the lot not to worry about the way it originally felt. I want to give him the benefit of the doubt. But as I said, it was ignorance at best, and possibly deceitfulness at worst. In hindsight, I wish we wouldn't have purchased the vehicle. But we're making the best of it. I don't feel bad giving a poor review because in a business aspect, they didn't provide a good quality item. I understand this is a small shop, and I understand there was some risk in purchasing a rebuilt title vehicle. But I think it is the responsibility on the shop to search for high quality vehicles to fill their inventory with. Just my two cents. Hope someone finds my review helpful.

From the owner: available anytime by appointment only.read more