Great place, my dad stays here. The Ombudsman for Texas recommended this place for its 0 complaint…read morerating and phenomenal care. Caroline Vigilante NJ

Unfortunately, this location used to be really good. Bonnie and Lisa were a great team and really…read morecared about the residents. Thanksgiving, last year was wonderful. Their work was close to flawless and oversight was extremely detailed and on point. Most recently, my father got out of a double-gated entrance with a keypad. It was due to an employee's complacency and negligence. He was found by a local family member who recognized him this past Saturday. He walked 2 miles without supervision to Walgreens in Arlington (the one next door to the dry cleaner)! I would have highly recommended this location last year but as of the 2-3 months, management has changed -- drastically. Please make another choice!!

Outstanding elder care is provided at James L. West. Their team demonstrates exceptional expertise…read moreand professionalism in caring for individuals with dementia, delivering compassionate, high-quality care you can trust.

Real nice place from the outside to the interior. I can say they are very careful when it comes to…read moreCovid and have you take a rapid test upon entering if you are new and just visiting. Great staff, I was a little upset they told me they accepted Medicare when I booked my appointment then when I arrived I was told they only took self pay and it started at 2,500$ a month. Looking at the program's they do seem to have a C lot to offer people who have dementia. I'd certainly go there myself if I needed it or if I had the extra money to have my granny there.

If you are looking for a place that feels like family, Oak Ridge is the way to go! This community…read moreis filled with SO much love and I couldn't be more pleased with the resident engagement, involvement, and enthusiasm the staff has on our residents. I LOVE this family and coming to work every day!

I hope that you, or a loved never has this disease. Unfortunately, way too many have it. Three…read moreyears in to this, I could write a book on "What to do", "What NOT to do", what are the laws, what is the norm, can you move once in a facility, levels of care, the many different type of facilities, and on an on. We started at another local facility, thought it seemed homey, and nice. Two years later, we realized it was not a caring place, but a dungeon where you put your loved one to ride out their life. Once again, we toured many places, had made a decision on one, was on the waiting list. For the first time this place came up on a search! So we went and toured it. Director and the Sales person were very nice. Accommodating, assuring, but we had already really decided on the other place. Next few days, it was heat on our minds, and we did a surprise visit back to Oak Ridge unannounced. Same thing, even better, they had a room with a lot of windows, the whole place was clean, no smell, staff was respondent, responsive, and engaged. We were shocked at how everyone there participates, in everything. The Director, Sales, Med Tech, Maintenance man, everyone is involved all day. We changed our mind and came here. One month later, could not be happier. Director Jenni runs a taught ship, she knows everything. She is out and about all day. Sale, Alexis too is either on a tour or helping residents. The place is so clean! So warm & cosy. Food is good! Plenty of activities! Everyone there is on the same page, period! I can almost start crying again, thinking back at how the other place where he came from was so disrespectful, mean, negligent, un-caring, belligerent to our loved one. Their staff lied and falsified papers, and orders to the doctors so they could get knock out pills so the residents were out by 4 pm. Biggest note I can share, put a camera in the room so you can monitor the care in the room. It may be shocking to you! Here at Oak Ridge, they encourage cameras so you a see the first class care and service being given to your loved one. Such a difference. This type of care is extraordinary! Our loved one is slowly declining, but their care there is right on every change. Their Resident Dr works great with you to understand and get what you need. Physical Therapy is awesome! I just don't know what to say. We have visited 12 facilities in the area. Most were just bad. We know that one, that if they were a pound for animals, they would be closed by the city. It is our responsibility to seek out and fine a place to care for those who mean so much to us. We thank God, for Oak Ridge, their management, their staff, physical therapy, Doctor, maintenance man, chef, all of them. They do it better than any place we could have ever imagined. Check them out if you have need for Memory Care. This isn't a doomsday end of the road, this is a country club where friends gather to enjoy life. That's about all I can say...

Our mother lives at Riverside Oxford Memory Care. The staff here is so wonderful and mom loves it…read morethere and loves everyone that helps take care of her. We picked her up this weekend to take her out for the morning and she looked beautiful and was ready to go. Thank you for giving us such peace of mind!

My grandfather is a resident in their memory care center, and I'll admit that I didn't really know…read morewhat to expect walking in. My mind immediately went to horror-movie scenes. Fortunately, my worries were completely unfounded. I came in at lunch, and chatted with the staff for a bit. They all seemed intelligent, compassionate, and helpful - they knew my grandmother (who was also visiting), greeted her by name, and were happy to see her. We went through the access-controlled door, and the residents seemed happy. The center was carpeted, there were plenty of seats people were sitting on, reading, talking with friends, etc. My grandfather was far more well-kempt than he ever was at home, and seemed in good spirits. I also loved that outside of every room, there were shadowboxes of information and memorabilia about each resident. It helps humanize each resident, even if they have advanced dementia, and I appreciated that. The staff and visitors should never forget that they're caring for engineers, doctors, soldiers, teachers, etc. Yelp's rating system says that 5 starts is "as good as it gets." I don't know if that's true here, because I don't have the experience necessary to compare. However, if you're looking for a memory care center for a loved one, be sure to check out Riverside.

Amazing care and clean environment with wonderful care givers. They are there for the families and…read morethe patient living there. I highly recommend them all and the owner is exceptional with years of experience.

We were charged for rent for the rest of the month of March after my father passed away. He moved…read morein the evening of 3/16and passed away a few hours later. Everything happened so quickly that we were unable to sign contracts. Due to a lack of business ethics, I recommend moving your loved ones elsewhere.

My mom has been at Colonial Oaks since August of 2022. She was welcomed in by the staff and medical…read moreteam as if she were their mother. Clean, bright, lots of laughter, lots of hugs and attention. I go at different times of the day and every time I visit, Mom's room is clean, her bed is made, she is clean and dressed. Many of the staff members have worked there for years and are personally invested in each resident. The staff is very helpful to our family, as well, and never hesitate to answer a call, text, or questions that I have about what's best for Mom. They have been our support system and have helped guide us with such empathy and care. I have met many of the other resident's family members who come to visit and their dedication to their loved ones is inspiring and helpful to me as we are new to this journey. I would not want my sweet mom anywhere else but at Colonial Oaks.

Wish I could give them a 6-star rating. The facility and staff are so dedicated to our loved ones…read moreliving here. All who work here or have a loved one residing here are considered family. I rest easier knowing my Mom is receiving exceptional care.

My mother spent her last days at grandmother's house. They made her smile everyday! Miriam and her…read moregirl's are the best!

Loving and caring staff and owner. My mother felt at home while living there. So much better than…read morea "regular " assisted living or nursing home. It is in a completely different category.

This facility is amazing. My parents (mom had Alzheimer's/father has dementia) were mistreated by…read moreanother facility (they were abused so much my father stopped speaking and both parents had scabbies from urine soaked mattress that they didn't put waterproof covers I KEPT buying, on and on). Isle has such a good reputation with independent caregivers that one actually told us to leave where we were (located in Mans/Arl border) and told us to check out Isle. We did. In just over 30 days, my father learned to trust again and began speaking. The food is so good, the care is amazing, the atmosphere is just what you would want if your loved one has to be there ... Can't say enough about them. Check out the book Operation Caregivers: #LifewithDementia on Amazon because it talks about this place!!!!

My husband stayed in the memory care unit for respite. The staff was excellent and caring. They did…read morefun activities that my husband loved. I gave it four stars instead of five because I did not like the layout. The place is huge and it was a long walk from my husband's room to the living area.

5 star location, amazing hospitality and service from the staff that it has held to the highest…read morelevel of accountability. They are wonderful and generally have a wait list. If you can get in, please do not hesitate. Your family member will be so taken care of, this places is unlike anywhere else.

I am a care partner who visits Colonial Gardens frequently. I am filled with joy at how happy the…read moreresidents are. The staff is fully engaged with them and are often seen giving hugs and lots of special attention. I love the large open area with bay windows opening up to the park-like setting in the back. This community has a warm , friendly and caring atmosphere.

We placed our father at this facility and it was the absolute worst experience. They allow…read moreresidents to wonder and sleep wherever without supervision. My dad had an injury apparently at the hands of another resident and they did absolutely nothing and took zero responsibility. I would proceed with extreme caution prior to trusting them to take care of your loved one.

Great Community! Staff is very caring and goes the extra mile to make sure they are engaged. We are…read moreso thankful for this community.