Am in the office now with my daughter and they don't seem to care about the wait. When you come in,…read morebe ready to wait. We were scheduled for an annual checkup, took her out of school, got here on time, as scheduled, and ended up waiting for the nurse practitioner forever to come in and see us knowing that I had to bring my daughter back to school. They really forgot about us in the consultation room. Really no consideration for kids' school or for other people's time or schedules. I am considering changing doctors though we have been with them for a couple of years. The doctors don't seem to be around much or are always booked up and the nurse practitioners don't seem to care.... The practice has only gone downhill recently.... Unless they revamp their staff, I don't see people coming back ..

Fantastic doctor. The best. Highly recommend him. Very knowledgeable and very pleasant ten starsread more

I have been taking our daughter to Dr. MacOlino's office since she was a baby and she has mostly…read morereceived decent care. Our daughter is now 8. However, yesterday I experienced a micro aggression during our daughter's annual checkup. After I refused the flu vaccine for our daughter, Dr. MacOlino then asked our daughter if she wanted the flu vaccine. So when she came back into the room, I asked her if that was normal that she ask children if they want a vaccine when their parents have refused it. She said yes. But I know that is not true. Therefore, our daughter will not be receiving care from her again as I felt violated and disrespected as a parent. She had no right to undermine my authority as a parent. I guess she thought that I would not notice this micro aggression as I am a professor who studies this behavior as part of my research.

Everyone who works here has always been exceptional. I have two daughters who come here, and we…read morehave always had a great experience. Their entire staff is so kind, understanding, and knowledgeable. If we ever have a last minute emergency or concern they are very receptive, and take the time to go over all questions.

We've been loyal to this practice for years. Sad but after Dr Lockman retired this practice has…read moregone down hill. It's not the Doctors, it's the intake staff and those answering the phones. When you have the front desk being unprofessional and discourteous to parents, this impacts your access to the Doctor, quality care etc. Sadly, I would not recommend this practice. Great Doctors, but if you can not access them due to the horrible, unqualified staff that try and make decisions that should be left up to the Doctors. We want to entrust the utmost level of quality and care for our precious children, if you want that, look elsewhere!

I love some of the doctors and especially Marissa here however the office itself is terrible. The…read morestaff are rude and I agree with everyone else on this board that the wait is always way too long. I've actually started calling before hand to see if they are running on schedule but it doesn't help since I will wait and wait...and wait. They frequently mess up billing, seem confused and are just overall rude and not helpful or friendly. We will probably end up switching to CHOP nearby but have a hard time leaving the doctors.

It has been a struggle to find a good primary physician in the area that can take the lead with my…read moreteam of doctors, until a friend referred me to Dr. Rosen. I'm so glad that I decided to go to Dr Rosen's office the first time that I did. She is excellent at her job and has definitely exceeded my expectations as a primary care physician. Dr Rosen is also organized and professional. Her staff is friendly and efficient. And the space is clean, comfortable and convenient. I can't imagine anyone having negative experience.

Very disappointed with the customer service at Elkins Park Family Medicine. I called to schedule an…read moreappointment and was met with significant disrespect and a lack of professionalism. I've been experiencing increased symptoms associated with diabetes (to which I have both a maternal and paternal history of this diagnosis). I called to request bloodwork to rule out the condition. I spoke with two individuals--I was told they couldn't see me for 1-2 months, because time has to be open for "sick" patients. I wouldn't be requesting the appointment if I wasn't feeling sick. The woman then went on to say that I've only been there four times since 2018 (I'm not sure how that's relevant?). The reason, of course, is due to how difficult it is to get an appointment. As a result, I've generally gone to urgent care when I have a cold, etc., as I know I'll be seen in a reasonable amount of time. My PCP is Dr. Rosen, who I've only seen once (my first visit), every other time I've been with Dr. O'Brien. Both doctors are very kind. I am a Psychologist; regardless of how good I am, clients must be met with respect by the staff that is the first point of contact. They are a representation of your practice. I will now be changing my primary care physician. Highly recommend that office staff receive professional development in effective, compassionate communication.

updating since it's been 6 years now, since we started with Dr. Poblete. She continues to amaze me…read morewith her knowledge, her care, and her taking the time to go above and beyond the norm. Our fam is so grateful for you, Dr. P, thank you for all you do!!

Dr. Poblete is amazingly thorough and's knows her stuff. If my child was ill or needed special…read morecare we would still be at Peek-a-Boo. What caused us to leave was the lacking in the people skills department. She can be cold and rude and her office did not give the compassion and care that I would expect in dealing with newborns and new parents.

My family have been long time patients here. My oldest is 29! My youngest is 17 and is still a…read morepatient here! They have great response times, excellent hours, and awesome nurses and physicians. Highly recommended!

Dr Dennis who works there is very unprofessional & rude. My daughter had two seizure back to back…read more We went and visited the hospital and was told to do a follow up. I took her there and dr Dennis was the doctor. My boyfriend who has the right to take her when I can't get off work or it's an emergency is aloud to take her. He was in the room and dr Dennis went nose to nose with him and said I don't care your not her father get out. But I had the right to say he's aloud in there. Dr Dennis didn't like that. He was yelling at my bf in front of my 3 year old daughter. I'm very hurt and upset about this experience. The ladies and nurses were beyond helpful and had my daughter seen by another doctor who was beyond amazing.