He is quick and to the point, but has great bedside manner too! I love this office and the doctors…read moreare amazing. My first experience, I met with Dr. Lauer. He was caring and listened. He looked at me/my child the entire time with no notepad or comptuer. Instead, he just seemed to diagnose and treat without worrying about the time. My son was at another pediatricians office who tried to handle his allergies; but they failed miserably. Then Dr. Lauer just said, see an allergist, here is a referral. I called the specialist and mentioned Lauers name - they knew he was really good too and got me in the next day. It has been great ever since.

Dr. Lauer is a pediatrician who really cares about his patients, their overall well being, listens…read moreto your concerns as a parent, and very knowledgable. Highly recommend!

Front office staff are horrible! Very rude! Find an office that actually has care and compassion…read morefor their patients and parents. They should be ashamed of themselves.

Amazing office. I take my five kids to the northeast office and have for years. The care I receive…read morefrom Dr.Pelli is top notch. No matter which child I am bringing in,she is sure to remember everything going on and always checks on the other four. She shows a lot of compassion while also being very educational and informative at her job. Also, I read a few reviews about front desk, and I would like to say a big reason I stay at this office is because the front desk! Leanna is the friendliest, nicest person I know. She always helps fit us in and goes above and beyond to do her job. She is the best and our family loves her

Worst doctor I've ever met! He yelled at my kid multiple times. He repeatedly diagnosed him…read moreincorrectly whilst prescribing him about 4 different allergy meds, one of which made him seem drugged up! None of them helped. Stated I was taking my son to an ENT and he told me not to. I did anyway! My son almost died!! He needed a pulmonologist not allergy meds. His lung capacity was at 35% by the time I made my own decision. Avoid this "doctor"!

I took my daughter to see Dr green yesterday and he was very unprofessional. It was her 2 yr check…read moreup and he wanted my daughter to lay down on the table to measure her. My daughter was afraid so she kept moving. He held her down forcefully and told her she was a pain in the ass. I couldn't believe the rudeness that came out of is mouth. Be aware of this office please. They don't care about your children its just another pay check for them.

Am in the office now with my daughter and they don't seem to care about the wait. When you come in,…read morebe ready to wait. We were scheduled for an annual checkup, took her out of school, got here on time, as scheduled, and ended up waiting for the nurse practitioner forever to come in and see us knowing that I had to bring my daughter back to school. They really forgot about us in the consultation room. Really no consideration for kids' school or for other people's time or schedules. I am considering changing doctors though we have been with them for a couple of years. The doctors don't seem to be around much or are always booked up and the nurse practitioners don't seem to care.... The practice has only gone downhill recently.... Unless they revamp their staff, I don't see people coming back ..

Fantastic doctor. The best. Highly recommend him. Very knowledgeable and very pleasant ten starsread more

Be prepared to wait. And wait. And good luck getting a person on the phone, it's impossible. 0…read morestars. Do not recommend.

I need to give this place NO STAR. Staff is catty, rude and unprofessional.. wait times are…read morehorrendously long , I've waited about 2 hrs couple times. My infant was naked and cold in the patient room for an hour before the doctor came in. They misdiagnosed two of my kids on 3 separate occasions. I mean, they've stuck me with a "temp" doc from Georgia without informing me who ended up prescribing the wrong antibiotic for my 5 mo old and made his skin condition WORSE. I've asked to speak to manager to which i never was returned a call, receptionist called me instead of manager and when I insisted for the manager, specifically, to give me a call as I had some issues to discuss with her I was told "uhh, sure I'll let her know but she probably won't call you"..... When I finally asked for their records to be transferred over to another practice two months from now, they dropped them from their system and denied any treatments even though my youngest was scheduled next week for his 6 month well visit. They knew I wasn't leaving their practice immediately, it was going to be in two months, but because I asked for record transfer via fax, they denied providing service my children. Last Saturday my youngest desperately needed to be seen for a same day sick appointment for his severe skin infection , and they could care less and kept reiterating to me that I'm the one who requested the transfer and I'm choosing to leave them, they can't accept my son as their patient anymore. It can not get any more unprofessional and juvenile than this. I regret not leaving any sooner.

Dr Dickinson has been my saving grace since having a disabled son 2 years ago. i always get an…read moreappointment immediately, and if she isn't available then Dr Lauer will see us. they are both amazing and treat my lil man amazing. they call and follow up, they go above and beyond to make sure that we are BOTH doing well, and i can honestly say that Dr Dickinson has helped me regain some trust in doctors after my awful birthing experience.

The one star I have to give this place I'll credit towards Dr. Burns as we enjoyed our experience…read morewith her over the last 4+ years. Dr. Lauer misdiagnosed our child, I'd avoid his care. And definitely avoid Dr. Costello--while she may have the credentials, she lacks people skills and fails to listen or act on the needs of her patients. Her neglect led our family to leave this practice. Phone wait times are always lengthy... and the front desk could use some happy pills. Do yourself a favor, and look elsewhere!

No doubt, doctoring is a big business these days, with confusing insurance coverages, increasing…read moreexpense in maintaining an office with all the digital requirements, and the need to stay state of the art in care of patients. There is pressure to consolidate practices because the day of the successful solo practitioner is far behind us for the most part. I have observed my son's pediatrician go from a small office with two other doctors, through expansion to many doctors and nurse practitioners and administrative staff large enough to manage the burgeoning computer requirements for medical records preservation and billing. As in most offices, the back office people are far more numerous than those treating patients. There was reason for concern that somewhere along the line the human touch would be lost to the demands of the modern business of medicine. Luckily for us, Dr. Brister, partners and associates have not lost their humanity, despite succumbing to the need to become part of a larger organization in order to survive and grow. Now known as part of the Children's Hospital of Philadelphia Care Network, they are associated with a fine institution known for its care of children throughout the Philadelphia region and beyond. "CHOP" as it is lovingly called, has a well earned reputation for world class medical care for young people. My seventeen year old son has been under the care of Drs. Brister, Kardos and their well selected partners/associates, and he has never had anything but excellent attention from the entire team. His thriving health and energy is at least in part due to the wonderful care received when needed (which blessedly has not been often). Knowing that they are part of the CHOP system gives great cause for even more confidence.

I have had multiple, ongoing issues with this office. They missed diagnosed my daughter for…read morepneumonia which led to her being admitted (for 5 days) to a hospital that very same day. Front desk staff and managers are rude and unwilling to help when you are in need. Getting any kind of immunization forms is impossible. They even lost forms which I electronically signed before relocating. Please go somewhere else, save yourself the frustration.

Watch out for hidden charges and extremely rude office staff. I will not be bringing my two kids…read moreback to this practice.

I don't know where to start. I had the worst experience ever yesterday at the Trevose location…read more I want to preface by saying that this is not our normal office. We normally go to the Oxford Valley location and have not had a problem there. Although, my son is 6 and has been overall healthy and we pretty much only go for well visits/vaccines. We saw Nurse Practitioner, Natalie, yesterday. She walked into the room without introducing herself and started out the conversation dismissing and downplaying why we came there without obtaining information or assessing my son. She was very condescending and not thorough at all. I do not normally write poor reviews especially because I also work in healthcare. I know the struggle, especially post pandemic. The only reason I am putting this out there is to offer advice to others to go to another Pediatrician. This place is not worth your time or money.

If I could give 0 stars I would. I was thrown out of Dr. M's office (female), as a parent advocate…read more The family as a whole left with minimal, if any, questions truly answered. The visit was combative and condescending as soon as I introduced myself as an advocate. I explained the complexities of a shared child and his quality of life. This was not discussed and initially the question from the Dr was - what are we here for? Not friendly, not helpful and not respectful to parent advocates or families with children who have special needs. Dr. M gave suggestions to different CHOP departments; one only serviced children 3 and below and the other 6 and above. This is not applicable to the child and no other suggestions were given. We were also told that CHOP pediatrics only takes children with ADHD, which was referred to as neurological by the Dr. When I tried to learn about the medical term she used and asked, the answer was snarky and said with a condescending laugh. Audibly, as she was wearing a mask. Because thats beyond disrespectful, rude and unprofessional, I let her know "that was rude". I was then thrown out of the doctors office and told unprofessional behavior will not be tolerated and is inappropriate for a medical building. Unprofessional is laughing at serious questions being posed, condescending answers and overall disrespect towards me (the parent advocate), but the family as well, no? This same type of incident happened with Dr. Heinert. The translation on the iPad glitched throughout, no answers were explained to Mom or his teacher, and they were told everything was behavioral. When questions cannot be answered, the go-to has consistently been, "that is behavioral". These doctors are visibly uncomfortable around special needs children. Dr. M didnt assess the child once. No ears, no throat, nothing. Its been so upsetting and frustrating. If youre not comfortable with special needs kids, you're SURE ok with billing for it. Do better CHOP. The civil rights violations have been piling up, which is so sad for a family that us struggling and in desperate need of medical help.

Find another practice for your child. The doctors are overworked and cannot even fill out common…read morepaperwork correctly. Rachel Rapp, MD failed to write in her State License Number on PA FORM DL-180 which is used for a driver's learners permit. When my son went to the DMV to take the test, he was not allowed. This is a high volume practice - children in and out = more money. You are just a number. Please be aware that I have used CHOP for my son's care since 2009 and over the years it has gotten worse.