Fantastic staff thats always there to help out whichever way possible. They're super professional…read moreand patient with all of my questions and requests. The manager Melissa is simply a phenomenal manager that's always hands on with the clients and staff and eager to assist at any time

I have been a client of this bank for 3 years now and I love going to this branch! The employees…read moreare like family and they always are so helpful with the transactions and never fail to make any suggestions for current offers Every employee at this branch goes out of their way to put the customer first with a smile. Recently they helped with opening up an account for my brother who moved from overseas and they were super helpful with the entire process The manager and the staff are nothing but a class act! Hands down, this is truly a wonderful bank and mainly because of the staff and exceptional customer service

Just went in for a quick cash withdrawal and the person that helped me was nice and seemed to know…read morewhat she was doing. Sometimes you go to big companies and the employees seem to look at customers like they are just one more thing to deal with but that wasn't the case here so that is refreshing.

I love to collect ones with different number sequences. I got $200 in ones. When I went to turn in…read more$175 and get others was told there aren't any more. The excuse was that they are a small branch. She couldn't bother to get any from anyone else. So I deposited it and left. Very poor service. Not impressed.

These people are so uneducated to the industry! Rude!!!!!!!…read moreAct like their doing you a favor! They wouldn't even give me a piece of scrap paper to make myself a note, "against policy" I was told!!! This same bank screwed me out of a home purchase because they had four different people tell me how long a cashiers check from another banking institution would take to clear!!! I literally HATE this branch, will do all I can to stay out of there. I have been slowing pulling my money out of CHASE, and refuse to deal with their manger or their uneducated, rude and lying staff!!!! This whole branch needs customer service skills, it's a small town branch and I HATE this branch so bad I'll drive 30 away to another branch if I need important transactions!!!!!! DONE WITH THIS BRANCH!!!! One star is being kind

I went in to get money order teller made it out to me instead of business on payment voucher I…read morehanded him. No personality either!

Run as fast as you can from this bank. The branch manager, and I'm so surprised he is a manager, is…read moreone of the most condescending, macho, power struggling males I have ever dealt with. From the time I opened the business account, he was a problem. I should have left but stayed because of the location. Don't make the same mistake as I did. This rude manager will do nothing for you

This bank manager has been arrogant and insincere in his desire to help in the past. He is rude and…read moredismissive. I do not want to change banks because of my autopay and do not want to to have to set it up elsewhere. Heidi at the branch is polite and helpful however she does not have the authority to which only ''the manager must do it''.

With fewer banks open and occupied with real people, today was a refreshing experience. Jaime was…read moresuper nice and helpful with our banking needs. We were so grateful to have actual people and not an atm or ai phone gauntlet to traverse today. More of this in life would be awesome! Thanks Jaime.

April 23, 2025. This branch and the SLO one will not ever answer the phone…read more I shouldn't have to drive downtown for one question to clarify car loan payoff details. Horrible service. I do not recommend anyone use B of A.

Absolutely rude employees. Had a lady just grab my drive up deposit, not say hello or anything,…read more disappear for 5 minutes, send my slip back then rudely say, anything else? What a miserable person with no customer service skills at all! This bank gets worse and worse. With malfunctioning atms all the time, to rude employees, to people dressing up like they work at O'Reilly auto parts instead of dressing like professional business people. About time to get a new bank or hope they sell this crap stand. Nobody wants to deal with this....oh, btw, been a customer there before it was even called PPB.....so I can first hand say how shitbox this place has become! Gets some people who know how to treat customers. Big avoid!

Both San Luis Obispo and Paso Robles branches are highly regarded, extremely attentive people…read morewilling to support and help.

Ron was so unprofessional and rude made me feel so humiliated. made me wait 45 minutes in the drive…read morethru window stating I o was incorrect in cash, tells me he'll call me because they have to dispute my money ! ive never had a unprofessional bank experience especially dealing with money . he acted like it was a fast food restaurant.

This bank approved our auto loan with Toyota. Unfortunately we have set up auto pay through our…read moreSESLOC bank account and the bank continually fails to make the payment. It's now affecting our credit. The bank does not notify us in a timely manner and it happens every few months over the past 2 1/2 years since we got the loan. It is getting very frustrating. We are ready to refinance and close our bank accounts with SESLOC. It is just ridiculous now.

Golden 1's loan portal feels like a museum exhibit. To set up autopay, they mailed me a paper form…read morethat had to be faxed back. Yes, faxed. Apparently we're time traveling now. My loan's paid off, yet the emails keep coming, and somehow there's no unsubscribe button or even a simple link to stop them. It's like the internet evolved and Golden 1 politely declined to come along. If you've been missing the online experience of the late 90s, they've got you covered. Dial up modem not included.

I had a very disappointing experience with customer service. I was speaking with a representative…read moreand asked why my cousin was unable to log in to their account. Before I could fully explain the situation, I was told that I should not be asking because I am not the account holder or guardian. The representative did not allow me to clarify my question and ended the call abruptly. I understand the need to protect members' privacy, but I expected a more respectful and professional interaction. I had hoped for friendlier customer service, and this experience has made me consider moving my account elsewhere. I would appreciate it if this feedback could be reviewed so future members are treated with more patience and courtesy.

I was on vacation visiting family in the area and decided visited the ATM at this location. Without…read morenotice it ate my card and did not return it. I contacted the bank and the lady stated there was nothing they could do since I'm not a member of the bank. She also stated there was no way for them to retrieve my card and that the ATM would dispose of it. I stated there was no notice on the ATM for non bank members not to use the facility. The young lady stated the bank does not have to post or give notice when or why this happens. Terrible responses. Beware if you're looking for a quick transaction as a non branch member because you may not get your bank card back.

I just moved to town + came to check out the local banks. The smiles + fresh coffee were a great…read morestart + Allison was divinely kind + helpful + made open my account a breeze. Bonus is .. its all free as long as i keep $750 in the acct. I vote with my money + heritage bank earned my business!