Golden 1's loan portal feels like a museum exhibit. To set up autopay, they mailed me a paper form that had to be faxed back. Yes, faxed. Apparently we're time traveling now. My loan's paid off, yet the emails keep coming, and somehow there's no unsubscribe button or even a simple link to stop them. It's like the internet evolved and Golden 1 politely declined to come along. If you've been missing the online experience of the late 90s, they've got you covered. Dial up modem not included. read more

I had a very disappointing experience with customer service. I was speaking with a representative and asked why my cousin was unable to log in to their account. Before I could fully explain the situation, I was told that I should not be asking because I am not the account holder or guardian. The representative did not allow me to clarify my question and ended the call abruptly. I understand the need to protect members' privacy, but I expected a more respectful and professional interaction. I had hoped for friendlier customer service, and this experience has made me consider moving my account elsewhere. I would appreciate it if this feedback could be reviewed so future members are treated with more patience and courtesy. read more

Horrible customer service just horrible they give you the run around with different people they transfer you to the next person has there music blasting in background from member services just horrible read more

This bank will take your fund r8ght out of your acct. I am on social security and they took my funds. Get out while you can.

We been with this credit union for about 6 years now financin a vehicle and almost done paying our vehicle off. Im not going to lie we did fall a month behind but recently made a payment to them. They then repod our vehicle not giving us a chance to make it back up after being a half payment behind. Also to make a car payment you have to transfer money to a savings account then when the money reaches said savings account witch takes a few days you have to transfer from that savings account to your car loan account. When i get my car back im refinacing with a more customer friendly credit source. This credit union is scummy and I would never recommend it to anyone. There policy's are too strict and they dont communicate with their costumers. If you try to call them you are on hold forever also, so nothing gets done fast unless it comes to screwing over their customers. Going to file a complaint to better business beuru and I might have to lawyer up if these jerks don't give up my car. Golden One start communicating with your costumers either email a phone call or even a text. Stop screwing everyone over and maybe you would get better reviews. read more

Was quoted an interest rate of 6.25 on a new car purchase, after reviewing the paperwork with the Sales person the interest rate went up to 7.75 which was over 1% higher then the dealers offered rate. The customer service sucks also, find another Credit Union. read more

Until recently, I would have given Golden 1 a very good review. But then came its requirement to sign up for two-factor authorization. I have three credit cards with two-factor authorization, so thought it would be easy. NOPE. Golden 1 requires customers to enter their Social Security numbers ONLINE to complete the process. Not a requirement for any of the others. So I called and got a very nice customer service rep. She said she could bypass the regulation by having me create a new user name and password. All good, except the new ones do not work. Apparently, I have to call again and go through the entire process of changing the user name and password, with no guarantee that these will work any better. read more

My mom passed nov.17 2025 went to the bank dec.18 with death certificate and the living trust they said corporate would help last week feb.9 they told me her credit card bill was 12,000 plus after telling me there were no outstanding accounts for 3 months also would not shut off auto payments. Causing late fees ect. They are still using the accounts 3 months later. God bless them read more

I'd give them a ZERO. Long Waits to talk to customer service. Antiquated system that needs constant verification when doing external transfers. My husband and I use this as our joint account since we each have our own bank accounts. This is where we make exteranl transfers a pay bills. It has been nothing but a nightmare to get transfers verified and now with a new system upgrade, I don't have access to the bill pay and external transfers. They are now saying that they want only the main account holder to have access to this. Doesn't make any sense for a joint account!! read more

I used to have an account with Golden Credit Union which has been unused for some time now. When I updated my address I received a notice in the mail confirming the change and listing my old and new address. The notice stated that they sent a copy to BOTH of the addresses listed. This is extremely unnecessary and unsafe for some individuals. You do not know the reason behind your clients moving (stalker, abusive relationship, etc) and now you gave somebody the chance to locate that client. read more

Antiquated systems. Antiquated website. Customer service is polite but unable to help in any real way due to the antiquated systems. Tried to set up an external transfer - took several tries with different answers each time as to what the issues were. Finally goes through, no explanation as to what changed. Now being told I have to prove the external account is mine to actually make a transfer, even though I should be able to set up a transfer to an account that isn't mine, just like with any other bank. Then, tried to stop an automated pull that was set up ages ago. Taking weeks to make anything happen that with any other bank could be done online in minutes. There are much better credit unions out there - stay away from this one. read more

I have been with Golden 1 for over 15 years since it was Washington Mutual, and I used to love them; they had the best customer service. Now, when I have an issue and call, there is a different answer every time. Policies and fees are always changing without notification. The customer service has become abysmal due to the inconsistent answers you receive regarding an issue. I dislike this bank now, and when it becomes possible to transfer all of my business over to Chase, I'm doing it. read more

They were very helpful and kind and always take the time to answer all our questions. Always have a great experience.

Their branches are a joke. No one knows what they are doing. Then if you try and call to get help, you have to wait and wait and wait. 50 minutes today to talk to a human. This after the branch couldn't figure out how to fix the issue. STAY AWAY!!! read more

If I could give this bank sub 100 stars, I would. DO NOT EVER BANK HERE. They hold your checks forever. Heaven forbid if you have to deposit a large check. They will reject it first, for 'suspicious activity', then, once you spend days trying to get them to understand that you are not a criminal printing fake checks, and they 'allow' you to deposit your check, they HOLD IT FOR 10 DAYS. I banked with BofA for 35 years. NEVER ONCE did I have an issue with them. I came to Golden 1 for the free checking, well, you get what you pay for. And forget about customer service, the minute you DARE get angry that they are holding YOUR MONEY, they start acting PERSONALLY OFFENDED and saying things like 'I'M NOT holding your money, it's the bank's policy'. SERIOUSLY?! Now you want to make this about you?? RUN, RUN AND NEVER LOOK BACK. This bank is the worst bank in America. You have plenty of others to choose from. This one doesn't even make the BOTTOM of that list. read more

STAY AWAY!!Do not bank with golden 1. It's a big scam. They ignore you, give you the run around. Would not accept my payment for months then repod the car and continue to ignore my calls. read more

Trash to say the least. Every interaction I've had with Golden One C.U. minus 1 has been an absolute nightmare. Very slow, very rude, and they make it very hard to do the simplest banking task. Go elsewhere!!! read more

Hands down the SINGLE WORST FINANCIAL INSITUTION I have dealt with. They make it IMPOSSIBLE to pay your bill, site failures, ding your credit (has cost me 150 pts) and horrible to deal with. If you LOVE MISERY I suggest using this POS read more

Don't listen to the negative reviews. I've been using Golden One for 10 years since I was a teenager. Everything is easy: the branches in SLO county are NEVER busy (If you think they are busy, then move to a big city where you will learn what busy means), the customer service phone line is always as helpful as possible, the tellers and staff are always extremely kind and knowledgeable, and I have never once had a problem with any of their services. The app works fine. Transfers are easy. They do everything right! read more

I am happy to say I have paid off my car loan and no longer have to use this crappy credit union for which keeps changing thier membership benefits to suit thier own goals. What was allowed when I first joined is no longer allowed after I passed the qualifying period not once but twice changed. These changes should only be done to new members, not to existing members. I will never use this credit union again. read more

If I could give them NOTHING. Everyone who has this problem get media involved. I have a Home Equity loan, and they switched to credit card so they can charger credit card finance charges. I have been in and out of the hospital for numerous reasons, including COVID, had multiple surgeries, and yet they want my home. Be careful, stay away, and get media involved. If you have the voice recordings and documentation, you can take it somewhere. They DO NOT CARE ABOUT YOU, dying or not. read more

I've been a customer of Golden 1 for almost 8 years and I leave them now. This is the most unprofessional and one of the greediest CU around Respect yourself and go elsewhere read more

Don't get a loan here - app is not functionally sound. Paying off loan is complicated and there are better options

Horrible customer service. If I could, I would give them zero stars. There is a minimum of a 30 minute wait if you have to go inside to conduct business. I have an appointment with another credit union to open an account with them so I no longer have to put up with a credit union that doesn't care about my business. read more

This is an OK bank as long as you don't need anything and don't mind that bill pays and deposits from outside banks take a long time; however, when things go wrong--and they will--this bank is a nightmare. I honestly do not comprehend how a bank with such lousy "customer service" ever got this big. I deposited a check from my father-in-law and they suspended my account for suspicious activity, of course I had to find this out when my card was declined. That was a week ago and I am still trying to fix all of the problems that were created because of this and close the account in the process. The kicker to all of this is that through this entire process and the shutting down of my account and my bill pay and electronic bill reminder (for no real reason) is that no one ever reached out to explain or apologize. Funny, I left BoA because of their fees, but I would rather have paid those fees than have had to deal with this crappy bank. And to whomever it is on the Golden 1 side that writes a comment to me on Yelp I say, Kick rocks; you had your chance to make things right and you chose not to. And don't f-ing tell me to call you when it was YOU who should have called ME! read more

Golden 1 gets the job done - if you are a state employee here in Sactown (a pretty decent bet in most cases) then you probably have an ATM in your building. I do. I hate my crap state building, but I love my ATM by the door. Online they have all the free bill-pay stuff - which if you aren't using then you need to take a look. So between online and the cash machine in my daily walking route I need to actually run to the bank about once every NEVER. Okay, when I buy a car. They are on the STAR system so I can tap into my cash in Puerto Vallarta and at the casino in Sint Maarten where I'm going to drop a bunch next fall. :-) The downside is that they are a credit union - so you have to be employed by a member company to get in. Otherwise - they have been just great for my bank for over 20 years. read more

Golden 1 Credit Union - Paso Robles - Banks & Credit Unions Near Me - Paso Robles, California

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Long holds. Nobody responds. Told that hold time was 63 minutes. A lie. Told that I could have my place kept in line and that somebody would call me back (gave a different callback number). Nobody did. Went into local branch (Atascadero) this afternoon to try and resolve. No success. Was told that things would have been resolved by 3 p.m. They were not. Called Atascadero branch before 5 p.m. Was again given the run-around. This is not how credit union members should be treated. Time to move my money. read more

I opened an account with Golden 1 Credit Union online and went in the next day to deposit money and had no idea this was going to be the worst experience ever! The teller gave me my debit card on the spot which was probably the only thing that went right. Eventually, I started used my debit card a day or two later and it declined. I checked my account online to see that it was "restricted" so, I went to the teller a second time. The teller did not know the reason this happened and told me to call customer service at headquarters. I called headquarters and they said I need to work directly with the local bank. I went a third time and the teller said I need ID, SSN, and proof address. My ID was verifed and the teller said I no longer need to show SSN just 2 proof of address and I can send it to the manager's email. I was given a business card. The fourth time I went to the bank is when I could not get a hold of the manager after a couple days. No response from them at all about my email with the proof of address! Today is the 5th time I wasted my time and gas for the teller at Golden 1 to tell me since I live with my mom I need written authorization from her to use the address and the only form of address I can use is an electric bill or gas bill or mortgage bill. It makes absolutly no sense that customers are restricting my funds! Even though I live at my mom's house I have bills outside of the utilities that I brought to show them like auto insurance or health benefit statements but they declined it stating I need to get written authorization from the home owner to use the address. "I am not going to go back and forth with you on it" said the teller. The worst customer experience I have ever had with any bank. Golden 1 dosent care about their customer's experience nor do they uphold their mission statement is which is "commitment to prioritize people's well-being over profits". If your thinking of banking with Golden 1 Credit Union, I highly suggest you go with someplace else! read more

I wish I could give them a negative star review. Aside from being unsympathetic when my father passed away, they stole his money. I have not and will not get a statement from them with his account activity. They won't give me any information and I am stuck with whatever amount they decided to give me. Another bank he had accounts with confirmed the last transactions, gave me a statement and made sure I got what was actually in his account. They are the ABSOLUTE WORST! read more

I cannot stress enough how awful of a banking experience working with them has been. They are inept. I have spent literal hours waiting there for appointments their management never shows up for, I've been given documents that I need to get notarized (because they don't have their own notary) only to be told months later they never enacted the changes because they gave me completely incorrect documents. All of their services & departments are completely disconnected, so any time you have an issue they all seem to point the finger to some other department or sub-company that they have no insight or control into. I've spent hours in phone trees, with everyone passing the buck or saying it's a completely different company entirely and then when you contact them they say it's in Golden1's control. It's impossible to get them to document anything in writing. read more

This is the shitest bank ever their employees will tell you something different everytime you call. I wish I can give them a negative review they have no customer service experience they need to train their employees properly with adequate information. Because even if you call about same issue speak to multiple people they will each tell you something different. Please safe yourself the hassle and bank elsewhere read more

I'm shocked to see negative reviews. It doesn't add up. I opened an account when I lived in North county with this branch. I live in South County & I refuse to bank with anyone else. I walked up to Cassandra's window on super busy Sat. She was exceptional. When she couldn't finish the transaction due to a system issue. The amazing branch manager on duty helped me. I wish I would have gotten her name. She was absolutely perfect! She worked on the issue like the exceptional professional she is. She went above & beyond. She not only helped me with the issue, but she listened and was so kind & compassionate. Thank you Golden One for always helping professionally & doing everything with such amazing upbeat vibes. You are amazing!!! read more

I have been with this bank for years and in a desperate moment where I needed a loan I did business with someone who was fraudulent and they stopped payment on the loan. My account was restricted and I was told that I would be contacted within 30 days it's been Now 60 days I've had to contact them numerous times. I get direct deposit and have to go to pull the money out at the branch. I sent an email 2 days ago because I was asked to write an appeal to reinstate my account after I'm the one following up on my account numerous times. I called back today two days later to check on it they have not received my email I'm being told so I had to send it again and now wait another 30 days for them to review and another 30 days to reinstate my account. I'm done with this Bank. You are not at all ever have you been helpful to me. read more

At the moment, I'd like to put no stars but Yelp doesn't offer that option. This used to be a good credit union, with good member services. But, they have changed their phone system so you CAN NOT reach someone in member services. We had a check stolen and have dozens of outstanding payments, including our mortgage. We're stuck paying penalties and late fees and NO ONE WILL HELP. read more

Back in May 2022. Golden 1 leaves a message about a balance due on our line of credit account. My husband calls back and both him and the rep chuckled because it was about a .25 balance. She tells my husband I will just transfer the .25 from your savings. This is not our regular daily bank we use so we assumed all was taken care of. Well today June 9th 2022, we get another call. We now have a 46.00 late fee for this .25. After waiting 50 min on hold, we were told they will submit paperwork to POSSIBLY have this reversed. All this over .25!! Pretty disappointed. I use to think Golden 1 was a pretty good bank. read more

So sad! These folks need a lesson in how to treat their fellow Paso Roblans! Would not take my 2 dollars in quarters and change for dollars to put in their ATM(wanted even deposit amount) as I was only a member of a partner credit union-this CU is in another City and I am looking to change to up here, but I guess I will check out SESLOC- people rave about how nice they are there. So sad they can't treat folks nicely here-it was two dollars. I called my CU and they should have helped me, according to the partner agreement but the GO manager said all I could use was the ATM. Kinda misinformed and not real nice. Recommend you go somewhere else if you want people to treat you well. Clearly this Sacramento based Credit Union is too good for the folks here. read more

Insanely inhuman!! A member for 15 years. Outstanding credit history and was hit with a drastic reduction in income due to childs fathers loss of employment due to Covid, thus a loss in a child support income. Unable to pay my credit card bill. No attempts to reconcile and work with me about this debt, instead pulled $2300 from my account on payday and they offer no hardship programs. Mother of 3, essential worker that had to obtain a new debt of child care from the onset of Covid and not able to get on my feet. Cant pay rent, pay for gas or even buy food. No human consideration, considering the climate we are in and the pandemic that hit some more than others. read more

I am not a customer, but I get checks from customers and at times I go to this bank when its convenient for me Many times I have to wait a long time, for what appears like paper work etc... Today is ridiculous, I have been here for a lo g time. The wait time it torturous. I am have been at the window for 30 min. 10 people who where behind me, have now left. Two checks $500. + 275. , under $800. The teller got to the point where she counted the cash and Then has been fiddling with the computer What the hell is going on here?! I am now the only customer here, and no explanation to what is taking so long. I am being patient but I decided this sucks, and this Yelp review is my steam. I just asked what's going on, The lady told me it's the system not posting? And she has to now call someone for help. Now 10 min later, she tells me the check needs to be reviewed by supervisor. More customers have come and gone.... On top of this, they charge me $20.! $10 for Each check!! I am so disappointed here. read more

Golden 1 Credit Union customer service has completely gone down the drain at almost all of the branches I visit that I now dread going into any of the branches. There can be a line out the door of customers waiting to make changes to their accounts with plenty of bank tellers, however only one or two is helping customers. The other 4 are just casually doing whatever they are doing, joking around with other tellers, with absolutely no urgency to provide customer service. Grocery stores provide much better customer service simply by noticing that there is a line of customers and making an announcement for all checkers to report to the front of the store. (This experience has been like this for me even before this whole virus pandemic, so you can count that out as excuse for the poor customer service) read more

It seems like Golden 1 goes out of their way to make sure you go overdraft. I cannot stress enough how terrible it is to bank with them. Once you're balance starts getting lower it seems like things just stay pending until several pile up so that they can hit you with multiple overdraft fees. Their app is a nightmare. Overall just not worth dealing with. I wish I could give ZERO stars read more