Pinole Branch again coming though with the service I've come to expect from MB. Cindy the branch manager called me today to make sure everything was resolved and indicated she will get the answers that still have not been made clear to me. I like to play by the rules... I just need to know what they are! The issue of an overdraft fee was ultimately resolved through the online customer service team, but in that process I continued to receive conflicting written information regarding the transaction procedures as well as what actually happened to my money. A letter in the mail indicating my 'overdraft' was funded by mechanics does not line up with the fact that the 'overdraft' check was returned. Cindy the Branch manager told me that in the future if this same issue should arise that I should expect a call from the bank PRIOR to this happening again. But with everything becoming so automated, I can only hope. MB corporate can thank their branch workers for keeping my business. read more

Ms. Gurule is the best. I was in a horrible fraud situation and in minutes to turn it all around. I love Mechanics bank and so grateful for Ms. Gurule!!!! read more

No work ethics nor customer service is needed to become a bank teller. I was in line with my daughter to deposit some coin rolls. The teller was slouching on his chair looks at me, stands up like he's force to do so, nods his head and signals me to come here with his index finger. All of that just to hear about the coin rolls are short and wrapped incorrectly with the wrong wrapper. At least put effort in providing customers with other alternatives, What a joke. Whoever is in charge, educate Christopher about customer service and let your employees eat sour candies while at work. The facial expressions don't help in this case. read more

Great customer service. Especially Pam, she's the best. Too bad that the Rodeo branch closed, but having this bank here is great. The parking lot is awful but other than that, I'm glad to be a customer. The checking account options are much better than where I was at previously. read more

Very nice people here. I frequent this branch for my banking needs but lately I've been having a streak of bad luck. Within the last couple of weeks I've had my car stolen, lost wallet with ID and debit cards, and a Cashiers Check lost in the mail. I came into the bank feeling like I wouldn't get any help due to having no identification. To my surprise the branch manager Cyndie was able to verify my identity with a couple simple questions. She put a stop on my lost check and issued a new one that I will now be sending out via CERTIFIED mail so that this doesn't happen again. Thank you for making my week just a little bit easier! read more

It is really frustrating that a banker keep harassing me to open an account (just to meet her goal) I believe her name is Karen. It is a very disappointing banking experience. read more

I left Bank of America almost 40 years ago and switched to Mechanic's Bank for better service and have not been dissatisfied once, the Pinole branch is very professional and down home kind as a good neighbor bank as I have ever been in. I don't ever post reviews so this is something new for me...!!! Great people, and awesome service for all of my banking needs...!!! Very satisfied customer...!!! read more

Mechanics Bank refused multiple written requests to close my account. Instead, they charged me $12.99 per month--for years--until the account was depleted. Surely that's illegal. It's certainly the opposite of what anyone wants in a bank. This was a normal checking account, with nothing strange going on. There was no reason to not be able to close it. I was not able to go to the bank in person, and I suspect that's the reason they would not close the account. But multiple written requests should be good enough. I am furious: it was a literal theft of several hundred dollars. read more

Below is my pervious review. Valerie from Mechanics Bank saw my Yelp review. YES YOU READ THIS RIGHT. A BANK ACTUALLY CONCERNED ABOUT YELP REVIEWS. She called and cleared things up and all problems are resolved!!! Thank U Mechanics Bank!!!! ***************** After moving to SoCal and the Rodeo branch did not changed my address after closing my account (see my review for that branch) they charged me nearly $150 in over draft fees that I had to pay. I called custermer service and the said to mail them a check which I did. After waiting two weeks for them to cash it I decided to call to see what is going on. The 1-800 service agent said they just got it which is BS. Then they said they do not accept checks from other banks!!!! Because it might BOUNCE!!!! I was like WTF?!?!?!? I am still trying to resolve the problem. read more

If you like snobby tellers then this is the place for you. I'm never going back to this location, even thinking of changing banks since this isn't the only crummy customer service location. read more

Deposited a check 5 days ago, was told there would be a 2 day hold. Went grocery shopping, sure the money would be in there by now. And...Card declined!! WOW. This bank lies and steals your money. I called customer service, and was told there's nothing they can do. Absolutely despicable. read more

I started banking here a couple of years ago after having a terrible experience with Wells Fargo. My poor old mom went down to get a small equity loan on her home from Wells. She had been banking there for probably fifty years. She easily qualified, and so did her home. After sixty days Wells said no. I took my mom in to meet with Barbara Cronin the manager at Mechanics, and she had the loan done in just over two weeks. Suffice it to say I do all my banking here. The staff is friendly and helpful. Excellent. A+++ Brian Wieber read more

Today , I went to pinole Mech bank to have my atm card fixed. The lady at the desk help me with fixing my card and went out of her way to help me with my walking.Im disabled and she guided me from the bank to outside ATM by holding my hand so that i wont fall.She got my card fixed and fast.Im sorry that Ididn't get her name.But,Thank You so much Lady at the desk. read more

Trouble place ! The Asian the lady that works their is so disrespectful I couldn't get her name unfortunately literally I go into the bank to pay for an overdraft fee an she gets all smart an starts giving me attitude , she was like so you want to make a deposit an I was like oh no I wanted to pay for my overdraft fee an she was like right make it into the deposit an I was like okay I haven't done banking in awhile an I haven't normally for overdraft fees before it's just rude because I'm obviously new to banking as she could see an she was just so disrespectful an trying to be nice with a attitude Cindy an the other workers here are amazing but this Asian lady is just top disrespectful! read more

Used to be good. Can not get through to them. Either online or by phone. I will be closing my account.

Great customer service. Down to earth local bank. As business grew in Pinole, a second branch was opened at this location last year. read more

Mechanics Bank - Banks & Credit Unions Near Me - Pinole, California

We had a great run here for 20+ years. We moved to an area that does not have a branch, but a new branch is in the works so i did not use my account as frequently as I used to. Yesterday I finally went in and told them I was closing my account due to the $12 monthly service fee and they closed it. That's it. No conversation. No concession. No sales pitch. Not even a smile. Sign here. I will miss the Old School Mechanics Bank as it has clearly sold out in more ways than one. read more

Mechanics Bank customer service and policy has really gone to heck after they were purchased by Ford Financial Fund in the fall of 2014. This branch in particular promises callbacks that never happen. It was impressive how badly the woman who set up my business account messed up, causing me to make two extra trips into the bank to sort things out because they could not be fixed over the phone. After the acquisition the bank has no ability to refund fees without running it by upper management (they drained my savings account, trying to cover an overdraft, charging $7 and then proceeded to charge another $30 to cover the overdraft). Based on my experiences as of late, there seems to be no difference between Mechanics and any other heartless-corporate bank. I can't wait to leave. Update 2015-03-05: It gets even worse. I can't transfer money between my business and personal bank accounts at Mechanics Bank without a $2 fee and I have to call on the phone... you cannot do it online. This place makes hiding your money under your mattress look avant-garde. read more

My mom had a MM in her trust at Pinole Mechanics. She died & I had to roll over the account from her name. Alan was very professional and took care of the rollover, including allowing me to use his computer to sign up for a new trust tax id #. Later, I went in to see if they would do a Medallion Signature Guarantee. Branch Manager Cynthia made photocopies of everything and faxed paperwork to their trust department, who were able to set a meeting within 2 days & move stocks into the trust - then ultimately to the beneficiaries - with no hassle. Additionally, I was told about MM rules when I unintentionally overused the account to pay for services. Cynthia assisted me with solutions. While other companies and banks gave me so much grief, the people at Mechanics were so helpful at such a hard time in my life. read more

Everyone here is so nice and friendly. One of my favorite Mechanics Bank to come too!! The only thing is the parking because of the high school so close and it's such a small parking lot with so many surrounding stores. read more

I love this bank! I made a transfer which was a big amount and they called me right away to verify that it was I that actually made that transfer!!! Now that's CUSTOMER SERVICE!!! read more

I left my atm card in the machine Saturday night.I called Monday morning and I spoke with Zack. He was amazing and found my card. Excellent customer service and I don't even bank here but after this experience I may consider opening an account here read more

I have been a Mechanics Bank customer since I opened my first Bank account as a teenager in the early 90s. Up until about 6 months ago I would have given 5 stars. I don't know what is going on with the bank now, but I do know there was a change in ownership. It has become a regular occurrence that the "debit system is down" meaning I have no access to my money, my card is declined. This is embarrassing and frustrating. Furthermore, there is never any notification of a problem, no follow up letter of explainatiin, and obviously no resolution because it has happened at least 4 times. When I call them for answers I am told they do not know anything as to why this is happening and have no idea when it will be resolved. This weekend the online system and the phone system is down and again I had to find out on my own. This means I cannot pay my bills until they come back up which is Appearantly monday. I have opened new accounts with a credit union and will be ending my 20+ year relationship with mechanics! Terrible terrible customer relation! I no longer trust Mechanics Bank! read more

I love this bank. Everyone is so friendly and remember you when you come in.

This review is for the institution in general, not necessarily this location. This week we had the second security hack in less than a year to our checking account. Last time the loss was less than $1k, but this time it's more than $4k. Frankly, I'm done with this institution. Apparently there is no monitoring of abnormal charges. Really, Mechanics Bank, you think we traveled to Seoul this week considering our other card uses in the area? I love doing business locally, but I just can't afford to in this case. read more

Loan got bought by these folks and was serviced out of this office. Horrible customer service and complete inability to answer the most simple questions. Be afraid...be very afraid. read more

Do NOT use this bank. While they were once a friendly, locally owned company, they are now owned by a major bank conglomerate in Texas. They made a major error on their end and offered no notification or apologies and the situation will take 12-14 business days to rectify. Unacceptable! read more