Good and convenient office with lots of parking. I like that it's right next to pete's coffee. The…read morestaff are friendly.

First review of the "new new" Hercules location! It's in the same plaza with the new Safeway that…read morerecently opened in the past few years and a super convenient location for me as a newbie to the neighborhood. Clean and modern interior with helpful staff. There are 2 indoor ATMs, a helpful greeter (shoutout to Maricris, who was lovely), a few tellers, and bankers with private offices who can help set you up with trusts, accounts, etc. Each time I've gone, I've been able to get the service I need without too much wait time. The service we got from Samuel Duran to set up our accounts and notarize some documents was great. He went above and beyond his role by educating us on the pros and cons of certain financial situations and notarizing our legal docs. Tip- if you have an account with Chase, you can get a few docs notarized for free. Normally you have to pay $15 per signature.

Terrible service customer from the teller up to the manager. The manager looks like she doesn't…read morecare about customers. I was today, Friday at 3 PM trying to deposit some money to my account and the teller was telling me that she has to do a report for the amount that I'm depositing when I ask, can you tell me the amount she get it wrong and she started to treat me as I'm doing something really bad that is when I told her let me know how much is the limit so I can come next time with the right amount and she say she cannot disclose which is something that I think that she had to disclose to the customers looks like these people don't want to work as a tellers and they think that they doing a job for free. We are a customers and we need to ask questions if they don't like they should be at home starting from the manager what you expect if the manager doesn't have the skills to treat customer the right way anyways this branch is gonna close anytime soon. I hope there is another way to make a deposit without look at these people faces totally disappointed. Bank Of America is not anymore like it was two years ago. by the way, the teller that was taking my transaction it was a Asian and looks like the manager with us with the glasses as Hispanic so disappointed the manager doesn't even have a batch or uniform looks like she was working on a restaurant somewhere else, but not on a bank.

One teller on a Saturday morning = long lines and extra long wait time! Do not come to this bank…read moreunless you're a standing at the front door when they first open.

Wells Fargo Bank was recently re-model. Three tellers and two ATM machine. I just wish they had the…read moreATM machine that allowed you to pick which bills you want. The service at Wells Fargo is fantastic! They surely help you out with your needs. I had open an account from this location and I had to closed a few accounts at this location. Parking near the bank is hectic. Thankfully I can walk from a further distance if I had to park near McDonald's. Keep up the good job Wells Fargo Bank

I'm a Wells Fargo customer since 2003! Even though I'm a…read moreloyal customer but never buy a Foreign Currency from Wells Fargo because they don't want to take back my unused Dirham, the same Dirham bills that they gave it to me, the manager was helping me to file a complaint, what a complaint will do if the problem won't get resolved!

Pinole Branch again coming though with the service I've come to expect from MB. Cindy the branch…read moremanager called me today to make sure everything was resolved and indicated she will get the answers that still have not been made clear to me. I like to play by the rules... I just need to know what they are! The issue of an overdraft fee was ultimately resolved through the online customer service team, but in that process I continued to receive conflicting written information regarding the transaction procedures as well as what actually happened to my money. A letter in the mail indicating my 'overdraft' was funded by mechanics does not line up with the fact that the 'overdraft' check was returned. Cindy the Branch manager told me that in the future if this same issue should arise that I should expect a call from the bank PRIOR to this happening again. But with everything becoming so automated, I can only hope. MB corporate can thank their branch workers for keeping my business.

Ms. Gurule is the best. I was in a horrible fraud situation and in minutes to turn it all around. I…read morelove Mechanics bank and so grateful for Ms. Gurule!!!!

Great branch! Close to home, open Saturday. Needed to get…read moreJapanese Yen currency, they ordered it and I had it in ONE DAY!! Wow- great service! (For security I had to go to the branch to pick it up, and count it.) The process was easy too. I got a great rate, better than Credit/debit card rates I had looked up. And I left the branch WITH a smile and the address of a wonderful Ramen noodle place in Tokyo! Thanks WF.

I came in for an appointment with Fermin and he did a wonderful job. This is the third appointment…read moreI have had with him and he always does a great job, very thorough and pays attention to details. I have had appointments with other bankers and now will only set my appointments with Fermin. He is definitely an asset to this branch.

Moving to El Sobrante in the 90s, it was strange that everyone here would have a little smile when…read moretalking about Mechanics Bank as if they were proud of--gasp--a bank. Even learning the story of the history of the bank and how it is truly local, pride and affection for a bank seemed odd. Having a financial crisis from my own mistake that would severely harm my family, I called several people in the Call Center to get unusually kind, supportive, empathetic staff 99% of the time. My meltdown was complete by the time I talked to Jury, the Manager of the San Pablo Dam Road branch. Sobbing and hysterical I kept thinking, "Businesses hate drama. He's going to hang up on me." Instead he problem-solved for me, reconfigured usual practice, showed profound empathy and compassion and saved the day plus what remains of my sanity. He saved my tiny dynasty, completely solved my problem, and left me feeling as important to Mechanics Bank as a billionaire with my paltry income. The bank service faltered for a year or so when it joined a Texas bank and lost the fabled founder, but my experience is that it's even better than before. Now Mechanics Bank and Jury are on my daily gratitude list. Thank you, Jury.

I came to withdraw $100 from the ATM. Most Atm gave an option to choose the bills. This ATM gave…read moreout old $20 dollar bills, so I brought the bills inside with the receipt and asked the teller to exchange for $100 bill as it is a money gift. I showed them the receipt that I just paid $3 fee to withdraw the money from your bank ATM. They said they can not do that because I do not have account with the bank. I would not do any busisness with this bank. This bank service is suck.

Convenient location right off the freeway!…read more Parking is kinda limited and branch is smaller ! Hours have been reduced as well .

The branch manager Kwon helped me a lot on opening a new credit card since I am new to credit. He…read morewas amazing and he got me approved! The staff was wonderful as well. Can't say thank you enough

Horrible inexperienced customer service!…read more Went in to simply send a wire transfer, and was turned away because "we only have one personal banker and they have an appointment in 15 min". Knowing from a previous wire that it only takes 5-10 minutes tops, I was extremely disappointed and upset considering the urgency. I asked to speak to their branch manager and got the run around.. I was almost ready to close my checking/savings on the spot! Never going there again...

this Wells Fargo branch is the best one I have been to so far. the staff is very friendly and…read morewilling to go the extra mile to help customers. I went to this bank a lot because I would have to deposit my pay roll check (before I signed up for a direct deposit), and the staff always made my money available to me the same day rather than having to wait a full business day for it to process. I have spoken to many of the workers at this branch, and have never been disappointed with the customer service. it's a smaller branch, not actually a full building set up. it's noticeable how close all of the workers are with one another, which is just another welcoming perk to this branch. although I do not go to this branch nearly as often, I will always come here if I need assistance!

I wish i had 0 starts to rate them. The one employee was already roaming free and didn't assist me…read morebut she got in every person who was there after me. I guess they need to learn how to provide better customer service.

I went to this bank for help with a check fraud scam and they provided no assistance and told me to…read morestop coming as it would cause unnecessary stress because they wouldn't help me in the end. They turned me down through call and when I went in person and did not offer and help or solutions.