Drove all the way out to the bank to open up a huge savings account and they told me they're only…read moretaking appointments and the lady said she was going out to lunch instead of trying to help me open up a savings account. That's no way to treat a potential customer to turn them away and saying they were sorry they were going to lunch shortly. That's a bunch of nonsense. I would not recommend Ventura County branch of Pacific Western Bank. Seriously let down after driving for a half hour to get there, whoever heard of a bank saying we have to make an appointment set up a savings account.

I was so fed up with the big banks. I opened an account at Pacific Western Bank in Ventura on Santa…read moreClara street over 4 years ago. I'm so glad I did. I love coming in and taking care of my business. The staff is always very helpful and friendly. I get service with a smile. They know my name when I come in. I know their names too. Thanks Sandy and Cathy, and Maria... I highly recommend this bank. There's hardly ever a line. Everything is simple and straightforward. That's just how I like it!

Not only the best bank, but truly the best people! I am super grateful my dad found them and I…read morefollowed. All the staff know me by name and are quick to help when i'm new to any process in the banking world! I always feel taken care of and comfortable with where my money is. Natasha, specifically at this location is amazing! I am super appreciative to her and everyone else at Bank of the Sierra in Ventura!

Worst customer service for any bank I've ever used. Horrible! Impossible to reach a local…read morerepresentative without getting the runaround. Use any bank but this one.

I don't go inside much anymore but when I do everyone is very helpful and it is adequately staffed…read more There are always very pleasant security guards by the ATM machine It's too bad that we have to have security guards around the clock these days, but that's another topic This is my favorite Bank of America

Ever since Covid, I haven't had to go in the bank so I don't know what it's like now. The app works…read moregreat, so I deposit all my checked with that. Cash, I deposit at their front ATM, because the back two ATMS repeatedly spit the cash back out and can't read them. They should perform maintenance on them.

Dear OceanAir I I had a wonderful and great experience with…read moreyour Team Member Janet Orejel OceanAir - Ventura she was very caring extremely patient with a sincere and Genuine smile. I had to come into the bank so I could get help connecting an external bank account to my internal bank account and make a payment on my OceanAir Visa credit card at OceanAir. I was struggling really bad when I came into the bank that Monday afternoon I told Janet I had hit my head a week are so earlier she provided me with EXCELLENT SERVICE. I left with everything I need

Getting a new card since a bad charge on it I think because I used EBay for first time. Anyway bank…read moreimmediately shut my card down. I went in to get a new card and was treated quickly and friendly. I believe I wasn't there more than 15 minutes and walked out with a new card.

I received a letter on January 6th that if my account isn't in good standing in 30 days I could get…read moresent to collections. It was over drawn because I was sick with Covid and couldn't get into the bank to deposit money. Deposits over the phone were not working. Well by The time I received this letter on jan 8th my account was in Good standing with a positive balance. by Jan 8, 2022 The bank already put my account in collections, freezing my bill pay and I couldn't pay bills. The corporate office told me this happens very rarely and is very uncommon. ever since the Zelle scam they treat me very differently. Reminder I have had this bank for 8 years and also hold my business account here for the past 8+ years. :(

I have both my business and personal accounts here. I've yet to have a problem with both accounts…read more The security on the account is great. I tried to make a purchase and the bank let me know that the place on line. Was a shady online site. Great having someone have your back. The staff is always friendly.

Banking facilities are pretty much boilerplate. They could have competitive hours, although of late…read moremost are more accommodating, locations, and excessive fees of course can be a deal breaker. All that being said, what can really set an institution apart, even a bar above the rest, is it's people ~ In person interaction. We were having issues w/a cashier check, from one of our other bank accounts, (a cashier check is supposed to be as valid as cash) so we went back to Chase, where we have numerous accounts, Raul took care of all of all our cash banking needs. He was very efficient, friendly, seemed happy ~ a reflection of his employer, making for a very pleasant experience. This fellow is very young. If he has pride in his work & customer service this early in his career, I'm confident he'll be successful in any endeavor. Chase is lucky to have him.

Best Banker Ever! Thank you Miranda Cowles, Private Client Banker! When others fail, she succeeds…read more How should I describe her? Smart. Knowledgeable. Diligent. Caring. Kind. Intuitive. Resourceful. Pragmatic. Simply, The Best. I believe I have been standing in the presence of greatness. The future CEO? Very possible. Thank you, Miranda!

Jonathan A. has been so incredibly helpful! He has helped me finance multiple vehicles and always…read moreexplains things so clearly and is incredibly prompt and responsive. Whenever I have questions, he is always there to help and provide clear concise information, I really cannot thank him enough! He is the reason we have stayed with VCCU and will continue to use their services. This man deserves a raise and some serious praise for all of his hard work!

Wow!! Jonathan Ambriz.. the definition of customer service.. I have never banked anywhere where I…read moream fully explained everything top to bottom and still had questions. The level of service is incredible. I am able to fulfill my work day and take care of my family without worrying about coming in or having concerns!! Thank you so much from me and my family. Thank you for helping me and my family get our new place! You are amazing!!

Rosa is the bank manager there. She's amazing! I moved to Ventura from Boston and she helped make…read morethe transition super smooth with setting up my accounts. All the staff in the bank very nice as well.

From the owner: Banc of California is one of the nation's premier relationship-based business banks, providing…read morebanking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California is the third largest bank headquartered in California and offers a broad range of loan and deposit products and services. The bank also provides full-stack payment processing solutions through its subsidiary, Deepstack Technologies, and serves the Community Association Management industry nationwide with its technology-forward platform, SmartStreet™. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

100% Greg at America Pacific Mortgage is outstanding. He's knowledgeable, responsive, and truly…read morecommitted to helping his clients succeed. The entire process was smooth and stress-free thanks to his expertise. Highly recommend him !!!!

I've done 3 different major financings with Greg now, my first home purchase, my refinance and now…read moremy second home purchase. Greg has been incredible to work with across all these transactions. He is masterful in being efficient yet making sure I've got enough understanding through the process. Through each of our transactions he went above and beyond to make sure things went through without a hitch.

I have never felt so disrespected! I recently received a check from an insurance company for…read more$5075.71 or somewhere around that amount. It was Saturday October 5 & by the time I got to the bank it was closed so I deposited it right there in there automated machine right outside. Well that was October 5! It's October 16 and I still can not have access to my money! No one could give me a straight answer but what I can piece together they didn't think the check would clear so they put a hold on it! REALLY??? 11 days/8 business days!!! I've never heard of a bank that took so long to clear a check.I'm being treated like a criminal! & still no one can tell me what I did wrong to be treated this way.

This US bank Ventura branch is the worst ever. I experienced the worst customer service from the…read moreteller Yazmin Garcia. She completely mishandled my transaction and did not even make an attempt to accept responsibility for her mistake. The branch manager was not working that day. Another incompetent teller Adrian claiming to be the manager on duty was totally unprofessional & would not accept responsibility for the horrible customer service I received. I will make sure these incompetent individuals are held accountable for the terrible service.