Slow. Unorganized. Chaotic. Waited over 20 min in line…read more Only 1 person checking in urgent care until I got to the window then the other receptionist started taking people. Then they took someone back who was behind me in line. Very frustrating. What's the point of online crap if it doesn't matter?? Will not come here again.

Kind, caring clinic. It's very clean and staff is efficient. I chose an internal medicine Dr…read more Denver Miller. I think he might be the best Dr I've had. Can't go wrong here.

Dr. Lindsay Hall is, without question, the best doctor I have ever seen in Reno. Her compassion,…read moreattention to detail, and exceptionally high level of care blew me away. She truly gave me the care I needed and made an unbearably difficult situation bearable. She listened carefully, took everything into consideration, and provided thoughtful, practical advice. Her bedside manner, depth of knowledge, and overall attentiveness were outstanding--she accomplished what so many other doctors had failed to do for me. Dr. Hall is not only a remarkable physician but also a remarkable human being. She is a tremendous blessing to our community, and I am beyond grateful for her care. I will absolutely return to see her and wholeheartedly recommend her to others.

I grew up in NW Reno and have always loved this urgent care here if I couldn't make it into our…read morefamily doctors office. I used to get my sports physicals done here as well when I was in high school. When the kids played league sports, my last visit was for a football clearance. Always clean, and the staff has always been pretty friendly. I brought my daughter in this weekend to get checked out since our family Dr isn't open on the weekends. The treating PA was sweet and gave us a referral, and went through all of our options. I'm glad we made an appointment ahead and were in and out. Ran a few errands on this side of town while waiting for her prescription to be filled, and I was on my way to pick up her medicine within the hour. I recommend this Renown facility and urgent care. They've always taken care of my family.

I've visited this urgent care three times now, and the consistency in their customer service is…read moretruly unmatched. I used to live only five minutes away, but I now live about 35 minutes away--and I still choose to come here because of how well I'm treated every single time. From the moment you walk in, the young ladies at the front desk are always smiling, welcoming, and happy to assist. The staff who bring you back and get you settled into your room are just as kind, and the doctors and medical staff genuinely seem eager to listen and help. You can tell that patient care is a priority here. I was assisted by Kiersten today, and she was absolutely wonderful. She is truly in the right line of work. She didn't simply treat the immediate problem--she took the time to ask questions, research further, and try to understand the root of what was going on. She made me feel heard, understood, and genuinely cared for. To me, that is exactly what working in healthcare should be about: caring for people and making them feel like their concerns matter. Thank you, Kiersten, and thank you to the entire team for consistently providing such a positive experience. It's the reason I'm willing to drive 35 minutes to continue coming here!

I am sure the staff is lovely but I don't know…read more Here is the text I got: "Thanks for choosing RENOWN URGENT CARE DAMONTE! We expect to see you at 11:30 AM. You can check in online at . If you need to change your appointment, please log into MyChart or give us a call at 775-982-5000." I tried to cancel the appointment. As you can see above there is no link. The phone number says they are closed and hangs up on me. This place clearly needs to get their tech in order. Someone likely needed my appointment but they won't get it now. Very disappointing. Updated to three stars because I was able to outwit the unhelpful AI, get an operator and get transferred. She was very nice as was the attendant who answered at the urgent care. Good thing I am you capable enough to figure this out but the current tech used is a complete and utter failure.

The guy working was polite, and the wait time wasn't very long. However, I found it concerning that…read morethere was no where to wash your hands after giving a urine sample. He said there is some hand sanitizer, and then pointed to the paper towels. Really? That is just gross and, unsanitary. I'm sure this place makes enough money to provide a sink and some soap and water! Ironically, I had to go to the bar across the way to wash my hands.

Stopped by to get the drug testing…read more So easy! A few customers waiting and spaced apart. Filled out the paperwork and was called back quickly. If I ever need testing, I'll be coming back.

On Sept. 8th 2026 I visited N.V. Urgent Care for the purpose of having two Staples removed from the…read moretop of my head. These were used to close a gash that resulted from a fall while backpacking. The Staples had been applied by an Emergency Room Doctor. This was my first experience with Staples, and I found it to be quite painful. I wasn't looking forward to the process of having them removed. The process of check in was fast, efficient, and professional. I had set up the appointment online, and everything went well. When I first met the Doctor who would be assisting me, Dr. Jessica Chen, she was friendly and immediately put me at ease. Dr. Chen inspected the wound and the Staples. She cleaned the area and then removed the first Staple. She had a difficult time locating the second Staple as it was scabbed over. She then soaked the area, and after a few minutes she was able to remove it without any pain. In summary the check in was great, and Dr. Chen was AWESOME. A definite 5 Star experience.

I went for the first time today and everyone was very professional and helpful! The staff did a…read moregreat job and very helpful! I got great care and they listened to me! I was taken great care! Thank you

Coming here for a sleep test was awesome. Being away from home, not sleeping in your own bed, and…read morebeing hooked up to wires never sounds fun, but the customer service made it worthwhile. I felt like they cared. They explained everything they were doing thoroughly and it felt like I've been going here for years. As in many things, I believe customer service is the most important thing, and I truly felt that last night.

12/30/24-…read more Conveniently located ( two miles away)... Very busy office- Office is very small - one couch (that seats three) and one comfy sofa chair- Ring the buzzer and wait until the technician lets you in. Paul the technician- knowledgeable- professional- acknowledges both customer and spouse- assistant was also helpful. The DH recently switched pulmonary providers so it's best to get a new baseline and have it documented. Honestly, I am very grateful and have a deep appreciation for the specialized medical field- It has been like night and day when the DH was diagnosed with sleep apnea and treated properly. Thanks for the great service you provide and to know how many lives you are extending..

I had broken my wrist in May and Dr. Ingersoll was wonderful. He really did a good job on the…read moresurgery. I had to go to physical therapy and Eric was my Therapist and I'm telling you this place was unexpectedly pleasurable. Eric is good at what he does and I was off physical therapy and 2 1/2 months. The only complaint I have are the employees that you have to check in with they are not overly friendly. They act like they don't want to be there so because of them I didn't give a five star.

So I just had my surgery Aug 14th and let me start with ! I am in awe of the care and dedication…read moreall staff and all Drs and anesthesiologist ! Were above and beyond Amazing! To me ! Hands down I hope I never need another orthopedic surgery! But if I did ! It would only be with them! They attend to me with so much care ! All so sweet and kind! Never once was there one bad feeling or mistreated me an anyway! They do this all day but treated me like I was the only patient they had and I was royalty to them! What a beautiful way to have a big surgery and yet so much attention and care for me! The surgery center is so clean! From the front staff and how respectful and supportive to check you in, from the nurses calling me in to start my prep for my surgery! Dr Daniel Curtis ! Amazing young Dr ! Hands down ! He's Amazing! God bless him! And my anesthesiologist he was so funny gave me my tequila shots in my IV was just so funny understood how sick I wake up from the anesthesia and did absolutely everything to keep me from getting sick which he did achieve! His care and the best part I remember from before taking this big anesthesia nap they had music playing to keep them in a great mood and up for the sup! Super cool and hands down the best orthopedic Surgery center! Thank you each and everyone of you who helped me through this surgery and recovery ‍!

My son had an medical procedure and they did a great job! Ashland and Mark did a great job! The new…read morewing is great and looks great! Thank you all!

I had a follow up appointment with my cardiologist, Dr. Tomcho, at Renown Institute of Heart and…read moreCardiovascular Health, located on Mill Street. The building is shared by multiple offices, so the parking lot is always busy but most of the time it's pretty easy to find a space near the entrance. When I checked in their office, there was only one other person waiting in the waiting room and Dr. Tomcho's assistant called me into the exam room almost immediately, it took me a little by surprise because I even arrived early for my appointment. The office is always orderly and neat; the atmosphere is relaxed and his staff is always super-nice and professional, they make my visit comfortable and puts me at ease.