I went to medexpress to have an x-ray on my knee and hip and the x-ray technologist was kinda rude…read moreand was not in a good mood and was clearly showing it.

I had recently hurt my wrist at work and decided to come here to make sure I was alright. We have…read moreall used a MedExpress at some point in our lives so I don't need to go into how the inside of one of these works now. What I do want to touch on, in the COVID era you do need to call from the parking lot to answer a few question prior to entering. Use that as a heads up, it'll save you some time. Check in was pretty swift, they helped quite a bit along the way. The wait was a bit much, but socially distancing in the waiting room was made less irritable by the television. The wait is a bit longer but for good cause. They are making sure that everything is cleaned after each patient. I was seen fairly quickly, suggested that I get an x-ray, which they did onsite. I was given a diagnosis, some guidelines on how to proceed, received some small equipment, and set up a follow up appointment. Everything went as smoothly as it could with all things considered.

The staff at this location (Mt pleasant) are rude lazy and unprofessional! I went to be seen due to…read morea work related request and arrived 40 minutes before closing... front desk staff was already in process of closing all of the blinds and shutting down waiting room... and I was turned away for service! I was told bc last appointment slot was taken at 745. Like I said , I thought this was a walk in service and she replied it is so as contradictory as she was I then replied with or is it because you close at 8 and don't want bothered... again her stuttered response because she knew her jig was up and I've often worked in medical field. I know how this works. She told me to come back in the morning. I will not be returning to that particular MedExpress and will be calling the corporate administrative office first thing in the morning This is not the only terrible experience I've had there. my last visit I sat in the office with only one other person /patient there and the entire staff was snacking having a little get together so I opened my door and asked when I was going to be seen bc I've been sitting for 45 minutes with no one to come in my room That lit a fire under an ass and I did get seen but with attitude and quick dismissal. Whether you are a nurse or a doctor, you take an oath to take care of your patients, not to be dismissive and shun away your patient . If that is the case, they need to either close the door or get new staff . I will be contacting administrative offices in the morning. So if you need to be seen quickly, my recommendations would not be this particular MedExpress !

This is the most incompetent staff I have ever witnessed. They are unable to manage their business…read moreat all. I am sorry that we came here.

I had an excellent experience with everyone at the east gate med express…read more I am a retired nurse practitioner, with a background in ER medicine. Every one I encountered was kind and professional. I greatly appreciate Dr Nee's attention to detail, and especially his detail to drug interactions. I am very thankful for the overall quality of care.

After slipping on ice and coming down on my side, I felt it was necessary to seek medical…read moreattention. Due to the fact that it was late evening, I went on line to check on or for the ability to schedule an appointment. I scheduled a 10:00 AM appointment. From watching those being called sent through for exam, it didn't seem to matter whether or not you had an appointment or walk in. All seem to be put in a que for examination. It has taken over 2 hours to be seen, x-rayed and a consultation of the results. Up side the Staff is personable, down side what is with the online scheduling if it doesn't matter if you walk-in or show up at the scheduled appointment time?

Poor care. I went for flu like symptoms hoping to get some help and instead of that the lady at the…read morefront windows was very rude and the PA gave me something for a cough which I don't even have a cough at all. I'm not even congested. Why give me a medicine for somethin that I don't even have? Sounds like miss diagnosis and poor care treatment. Definitely would not recommend.

I've been to my pcp and the hospital with debilitating symptoms for years and this was the only…read moreplace that listened. I was lied to for 7 years at my other doctors. They all said my labs were clear and claimed they had done a Lyme titer, but when I went to med express they did a comprehensive blood test and sent it to what I found out was the same lab as my doctor. The difference was that Med Exp had me download the lab's app and I could see my results... all of them! Turns out the pcp lied. I don't know why or if the pcp just never actually looked at my labs, but I now know they never actually ordered the lyme titer and my other results repeatedly showed hyperthyroidism and elevated levels indicative of an infection . Med Express called me when they got the results and saw from my past results that I've likely had Lyme for those 7 years and have definitely had hyperthyroid throughout that time (which can be caused by Lyme), which went entirely untreated and undiagnosed by the pcp. They ordered antibiotics and transferred my care back to my pcp.... Who has refused to see me for a follow up claiming they have "no evidence" that I have Lyme. (I checked, they were sent my results for sure.) I wish I could just go to Med Ex as my pcp.

Dr. Nathan is amazing. My family(and my kids specifically) have consistently received top notch…read morecare at this MedExpress. We don't ever feel like we're being put through an assembly line. Thank you for all you do!

Went in for stitches and from start to finish the team was welcoming, knowledgeable, uplifting and…read moreprofessional. Thanks for the great experience

While visiting family from out of town, I became ill. The people at MedExpress could not have been…read morebetter. Even though busy, they worked me in for a visit. The receptionist was friendly and helpful. The nurse was nice and informative. The doctor was very kind, diagnosed me, gave me a prescription and sent me on my way. Most of the poor reviews I read are from years ago. The group of folks they have there now are wonderful. I'll use them again if needed.

Amy at the front desk is so unbelievably rude. I'm a nurse and work in healthcare so I try to be as…read moreunderstanding as possible but Amy's attitude was beyond something I can excuse. She was sarcastic with every comment and obviously got enjoyment out of being practically useless. I was disrespected by Amy and will never ever be returning. I came into town unexpectedly, all I needed was a TB test read, pretty simple.. but like Amy said, "I'm free to go somewhere else" with a grin on her face. After wasting over an hour there, getting all my info faxed over, I did not want to have to go somewhere else. Nonetheless was forced to... she said she couldn't bill my employer (even with all the documents from my employer giving her consent to) and I needed to pay upfront. Amy is awful, she needs a performance review and LOADS of education. Coming from nurse administrator here, you should not have someone like Amy at the front desk. I went somewhere else and they read it within one minute standing at the front desk. For free!! They were extremely polite and went out of their way to help. Do not waste your time here at this Med Express, Amy is useless and MEAN.

Terrible quality of care. Self absorbed provider who discounts you as a member of the Dr/Patient…read moreteam. Her thoughts & opinions are all that matter. She talks over you & doesn't listen. Won't let you ask questions. She doesn't know the definition of disability under ADA so dont even ask She hung up on me when I was trying to explain it. She has no knowledge or sensitivity of how medical conditions can effect your mental health. She completely dismissed & invalidated me. Just an awful experience

From the owner: Owned and operated by Peggy Phillips, Certified Family Nurse Practitioner (CFNP), Preston Urgent…read moreCare Family Practice provides patient-centered, quality healthcare in Kingwood, WV. Since 2011, we have been the family practice patients across Preston County and beyond trust for their community healthcare needs. Our healthcare facility employs a compassionate team of healthcare professionals including: Dr. Mark Witkowski; Sharon Titchnell, Physicians Assistant; and Tracy Underwood, CFNP. In addition, we are proud to have a team of registered and/or certified nursing assistants and medical assistants. Our staff is highly skilled and trained for their position, and works hard to create a welcoming and friendly environment for patients. We put our patients' needs first and want them to be comfortable with the staff and providers.