Let me start by saying that the actual doctors office was great. Everyone was very friendly, I…read morenever had to wait long, and it was overall a pleasant experience. My problem is with the people from the billing department. I have received 2 bills in the past year and a half, and both have had problems. That in itself is not a big deal, but the people who you have to deal with to try to correct the issues are beyond rude. Both times I had to call, they were rude. The latest experience I had literally had me crying because the woman was so incredibly snarky and disrespectful. If you decide to see a doctor here, make sure they have everything "coded" right before you leave. You dont want to have to deal with horrible billing department.

First of all, I feel bad not giving this office 5 stars, and if this was any time before last…read moreSeptember, I would have. But, there is something to the criticism of the home office that drags this office down. So, I'll speak to what's specific to this office. The staff is nice, knowledgeable, helpful, and competent. That might not sound like a ringing endorsement, but compared to most of the primary care doctors around here, that's 5 star service. What went wrong: the home office refuses to change the arcane computer system, and that cost them the best doctor in the county. And that makes me very, very mad. I'm not holding it against the staff that this happened, but I can't give the office 5 stars if the doctor isn't there anymore. He left the practice because he was spending too many after-hours entering information into the computers, which left little time for his young family. I had actually changed offices from one that's 10 minutes from my house to one that's a half hour from my house when they switched him to Fairchance because I'd follow him to the ends of the Earth if I had to, so I was very upset that he found his working conditions intolerable. It's a shame that that's how Centerville Clinics treats a high quality doctor. Having lived in some of the best metro areas in the east, from Washington, D.C. to Miami, I have a better appreciation of how rare a doctor of his caliber is, how important that is, and how he *should* have been treated by this practice. But that's my soapbox. They still have yet to find a replacement for him! I'm not sure if they are looking too hard, or if they just like the system they have now, with the P.A. (physician's assistant) seeing most patients - most likely saves them money. In the meantime, I see the P.A., who I've known since the prior doctor was at the previous office, and they have another doctor from a different location come in once or twice a week to see patients if need be. I should probably give them 3 stars, but the quality of care, even without a full time doctor, is still good. Unlike another reviewer, I don't get billed, so I don't have to worry about that aspect of their business. My insurance handles 100% of my claims. I've never had any problems with getting referrals, medications, tests, or anything else I need, and I need A LOT of medical care; I'm disabled with several serious medical conditions for which I see specialists, who need to keep my primary care practice constantly informed about my care. I have had a couple of problems, a lot less than when I was going to the other office, of someone not following up with calls they were supposed to make for me, but I don't panic; they have hundreds of patients, things happen, I don't take it personally. They've fought hard for me to get specialized medications & care from public insurance, which barely reimburses them. I just wish I could get my doctor back someday.

The Centerville in California is great my main complaint and why I am very disappointed is because…read moreMary Capella is leaving the office MARY IS AMAZING AND SAVED MY LIFE. I THINK THAT LETTING HER LEAVE. IS A VERY, VERY BIG MISTAKE TO THE POINT THAT I DON'T EVEN KNOW IF I WANT TO BE A PATIENT THERE ANYMORE IF MARY WILL NOT BE THERE., and I can guarantee I am not the only patient that is upset about this. I own a business and I referred patients there and no one is happy about this decision. Mary Capellaneeds to stay. And I believe that this is the best thing for Centerville clinic in California and the patient.

I had a concern over a "red flagged" result on my blood work. I immediately emailed Dr. Brown and…read morehe replied very quickly and explained that I had no need to worry over this result. His explanation was concise yet he also added that if I still had concerns and would like to speak with him that was possible, as well. Overall, I am happy with my care at the California Office from the receptionist, nurses and Dr. Brown.

After over 14 years in the same pain without resolution I was sent to see these folks. Right away…read morethe front of house staff blew me away. As it happens on my first appt there was an upset patient they were dealing with and an irate lady who wanted to be seen right away and her first appt had been made for a week from that day. The staff never raised their voice, they never lost their cool. They quickly and efficiently defused both situations and it was business as usual within minutes. Next I met Dr Jen. She is AMAZING. She gets it. She truly has a gift- she is able to understand what you are describing it to her and quickly comes up with a theory as to what is causing it. In my case she suspected a miss dx and set about investigating it. That got me in front of Dr Gandhi. In moments he confirmed that this pain is coming from exactly where she thought it was~ he injected it and after 14+ years - there was ZERO pain. This was huge. Now they have done oodles of testing to narrow it down further - and currently Dr Kinback (AMAZING) is tracing the trigger points and injecting them. My point is - these people are their name. They are not a pill farm. They have strict rules. If you want answers - take your pain here. They will get to the bottom of it. All you have to do is cooperate with them. They have your back - literally.

4 months ago, I would have given this office a 5 star. I love the staff and still do. I've been…read moregoing to this office for over 15 years. My doctor was Dr Jen for a very long time. She was fantastic! I've never had an issue once in all the years that I've been going. I never tested positive for ANYTHING and I've always tested positive for my meds (unless I couldn't get them from pharmacy). I got a new doctor, Doctor Mike about 3 months ago as Dr Jen left. I liked him as well. Still do! However, for the past 3 mths, I've tested negative for my meds. Literally, 13-15 hours later and the meds could NOT be detected in a urine screen. How is this possible? I begged and pleaded for the dr to help me figure out why this is happening. I researched on my own. I'm going through menopause BAD. It could be the way I'm metabolizing the medication. Also my PCP prescribed me antidepressants to help with hot flashes. I was on this for awhile but they increased the dosage by like a lot 3 months prior; the same time I started testing negative. There has to be a connection to one of these reasons. I spoke with my doctor and he said he will discuss with Dr. Rao. I received papers in the mail less than a week later discharging me from the practice. I was devastated. They think I'm selling the meds. First of all that's illegal! I also have a good job and I NEED the medication. I called the office immediately... I was very nice (I love those girls over there). I was immediately hung up on. That crushed my heart. I've built a relationship with those people I thought. I emailed the office and I asked if I could come there both in the morning and in the afternoon the day before my next appointment so that I could take the meds in front of someone. I could then take the drug test the following morning at my appointment. That way they could see I'm really taking the medication but the test says otherwise. Would I do this if I were lying? I'm a good person who always does the right thing... or tries like hell to. The paper I received also stated that I could start on Suboxone to help get me weened off my meds, and to call the office for additional details. No one will call me back. When I'm out of meds I will go in withdrawal. I take my meds daily because the pain is that bad. It's truly is debilitating. I'm terrified to face my reality without meds for the pain. I may have to resign from my job over this as I work long hours. I was beyond grateful for their help and I would have never done anything to risk losing them. And to think I would do something criminal is offensive and hurtful. Doctor's are supposed to take an oath to help patient's but they just dumped me for something I'm not doing. Before writing me off, I would love to prove to them that something is off with my testing. Let's figure this out together! I don't blame them for thinking the worst. I'm sure they see tons of deceit hourly. I mean it's my word against a test. The odds are stacked against me. But again, I've been their patient for over 15 years and I've never been a problem. My pain is legit and chronic. I wish they would have worked with me on this so we can determine why this is happening. What if this happens to another innocent person? What if they're discharged without cause? Just be mindful of this. It's a freak thing but clearly this does happen and it's super frustrating. I will find out why my tests are coming back negative, I'm going the distance on this because I'll probably be blocked from all other pain clinics because this is now on my record. When my meds run out and I'm stuck with all this pain, I may even call Channel 4 news. People experiencing chronic pain need to know this can happen to them. I'll be so miserable that I just won't care anymore. Also, from what I've learned, withdrawal can be dangerous without the care, guidance and supervision from a doctor. They instructed me to call their office for the medication (suboxone), which will help with withdrawal symptoms. I called and no one will return my call; therefore abandoning me when this time comes in a few weeks, and I'm terrified. I need to be clear, Pain and Spine aren't falsifying my results. I firmly believe they're really reading negative results for meds on my drug screen. It's either due to menopause, other medication I'm taking OR Quest (company who does the drug screen). The only thing Pain and Spine is responsible for is not allowing me to prove myself, which I could have done very easily. Being right is that important to them and they didn't want me to prove them wrong, which I would have done. It's heartbreaking!

This is the best Urgent Care I have ever visited in my entire 74 years. Everyone is so knowlegable…read moreand caring. Dr Sogliero promptly returned my call and thoroughly explained my medical illness treatment and was so caring. If anyone is looking for an Urgent Medical facility or a Primary Care Dr. this would be the best choice ever. I only wish I could give them 6 stars..

Excellent Doctor who takes her time with each patient and answers questions that you can…read moreunderstand. I have recommended her to many of my friends.