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    MediaScape

    4.3 (6 reviews)
    Closed 10:00 am - 6:00 pm

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    Liberty Bell Smart Home

    Liberty Bell Smart Home

    (10 reviews)

    We used Liberty Bell smart home services now already four times, for our private home, as well as…read moreour business. On our business we needed cameras installed and the security system they came in and inspected the property , wrote an offer installed it on time and right on the money their staff are extremely friendly and helpful. On our house we had a TV system installed which again was perfectly done also on time and on the money. I have nothing but the highest respect for the company and its staff , keep it up and thank you

    We used Liberty Bell smart home to upgrade our home wifi. They installed additional equipment and…read moreeero extenders. After the system constantly cut out, they finally came out and saw that none of the eero extenders were actually connected. That helped, but the system continued to drop and reboot. Liberty kept telling me it wasn't their equipment, that it was the cable company. Finally, when I couldn't get the Liberty system to reboot, but the old suddenlink/optimum system was running, I reached out again to ask them to address their equipment failures, explaining that it wasn't the cable company's equipment. I left text, email and phone messages, and they never even returned my pleas for help. I finally hired Alpine Technical to come out and they quickly resolved the competing routers and IP addresses and left me with a running system in just an hour of their time. In my opinion, Liberty doesn't listen to customer experience and doesn't offer customer service. Their techs did not know how to set up the system they put in here and left me with a year's worth of headaches. I strongly discourage using them for anything except window blinds.

    Holm Electric - Light fixture under warranty that they refused to repair or replace.

    Holm Electric

    (20 reviews)

    Though it took awhile to get them to my residence, I contracted with Holm Electric in Incline to…read moreinstall A/V equipment *TVs, Sonos system, a Ruckus Wi-Fi network, lutron lights, etc. The work was simply exceptional. They have subject matter experts in networks, audio, video, lighting, etc. Three folks came and in a couple hours everything was done. Great work ethic, knowledgeable, efficient, professional. Though it was more than I wanted to pay (it always is), it was well worth it. Richard, Jeremy, Elisa, Jason Kennedy...every person I dealt with was a rock star. And I'm just not used to that.

    The work they did wiring our home remodel was not well done, as fixtures were misplaced unevenly on…read morethe ceiling and had to be relocated, and the unsupervised young electricians often did not seem to know what they were doing, redoing other things because they did not follow directions given in my presence, and charging us by the hour. Two three-way light switches were mis-wired and there were a number of similar very basic mistakes. They also refused to balance the six ceiling fans that they installed. Although they initially came and fixed their other mistakes as we discovered them, when we discovered additional latent problems, they did not call back and we had to follow-up ourselves repeatedly. At that point, I did not leave a bad review because it was merely an annoyance. When one of the 24 $100 (!) permanent LED can ceiling lights recently went out well within its warranty period, they, as its seller (after not calling back as promised) finally said they would not fix it and I needed to contact the light manufacturer and fix it myself rather than them repairing it as an installed permanent fixture under its product warranty. I finally had to ascertain for myself on a ladder (it was on a vaulted ceiling) that the problem actually was in their wiring rather than the light fixture, and when I called a second time to explain that it was their wiring at fault, she said curtly, "we cannot help you at that address." One may ask what is the point of paying well over $40,000 to hire a professional electrician to wire your home if they will not stand behind their work and repair what they mess up with courtesy? I just hope it does not cause a fire before I can find someone else in to fix it.

    MediaScape - securitysystems - Updated May 2026

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