Amazing customer service always. I can't recommend this place enough. Always willing to go above and beyond.

This place is a zoo! Came here for an eye appointment and the doctor was one hour behind! Once you step into this pigsty equivalent of an optical store - duck! - because you'll be swarmed by sales vultures pestering you about buying their overpriced, made-in-a-third-world, wholesale, liquidation, nobody-wants-them frames, which are the ugliest pieces of plastic I've ever seen. Not to the mention the staff, who dress too casually, don't speak English well, and are no smarter than a troll. I asked what type of eye exams are included and the staff member didn't even know. I further inquired whether the exam measures intraocular pressure (the gold standard for assessing glaucoma) and the staff shrugged and scratched their arses! This staff had to ask the optometrist! This place is the worst optical store I've ever step foot in. The only half decent thing is that the eye exam was $60. I would rather eat glue than come here again. This place is the dumps. read more

You can't get reimbursed by your insurance company (SunLife) if you buy glasses here, as they are "delisted" as arrive providers due to fraud or suspected fraud. So dont shop here if you want to be reimbursed. read more

I was told when booking they do the intraocular pressure (the gold standard for assessing glaucoma). NOPE!!! When I went in to see the optometrist! She had no conversation, no personality and when I mentioned to her that I have had migraines from the eye drops, she shrugged it off and said there are many types out there. Maybe so, but I have had my eyes tested before and my main doctor in Toronto, who I wish I had seen instead alway dilutes them to lessen the headaches. Sure enough within 15 min I had a migraine. I would not go back!! The exam is only $60 but it is not worth it and look forward in 2 years to go back to my regular doctor. read more

I'm standing here writing this. I've been coming to medical centre optical for over 10 years and the customer service has gone downhill. It's busy and something so simple like "I'll be with you shortly" would go so far, instead they avoid looking you in the eye and and continue with whatever they're doing. Really unfortunate. Order your glasses and contacts online you'll get better customer service from an automated email. read more

Went there for eye test and was told my eyes were fine, so then I brought out my broken glasses and she seen one side was a bifocal so then she did eye exam again. I decided to get my eye glasses there and within a year they broke right after warranty date. Once again I got another pair there and they broke too, am not the only person this has happened to. I would never recommend this place to anyone! read more

I've been a customer at Medical Centre Optical for years. What's not to like? Prices are reasonable, selection is extensive, and service is excellent. Great sales staff, technicians, and optician! I've shopped around and this is the store I recommend to friends and family without hesitation. read more

We decided to try this store after receiving a coupon for prescription eye glasses. Unfortunately, the cost of the glasses would have been astronomical without the coupon ($500 - $600) for a single pair of glasses! With the coupon it was still more expensive than anywhere else we have gone as a family. We spend between $150 - $250 on a pair of glasses and this store was not able to stay within this price range, nor did they offer anything exceptional for the cost. We left and went to a competitor and bought the glasses we needed for less than $200 and will not recommend this store to anyone. Very disappointed! read more

The eye doctor showed up late and made me wait 70 minutes after the scheduled appointment time (and after taking my money) to be served, but then refused to apologize. No one should ever use this business. read more

I can't believe that the eye doctor was so rude unkind unpleasant to me. I've never seen that kind of person in my life. I feel very bad. But the receptionists were kind. I still very upset and angry about how I was treat on eye exam there today. It was worst. read more

I was very surprised by the review I read after having gone to have my eye exam done. I went as a walk in during my lunch break from work and they were very professional. I had a hard time picking out frames and said I would come back later with my bf for his opinion and there was no pressure from the sales team. I have been to many eye doctors and specialist because I have had strange issues with my eyes that was finally diagnosed about 10 years ago. The store was busy but they had the staff to handle it. They have an awesome selection of glasses and seemed sincerely interested in helping those with a lower income, no income, or no insurance. read more

I went in to change the nosepads on my glasses. When I got home, one of the lens had huge scratch carved in it, but they did not mention it when I picked them up. I went back to the place the day after and the owner says he'll get new lens for $99, fully compressed and with anti-glare coating. I waited for three weeks and he calls and says he can't do it for $99, and raises the price by another $100, when he's the one that should pay me for the damage! I demanded a full refund, and got $100 credit, but I'm never going back to that place, where they can't even do a simplest job properly and responsibly. What a way to operate a business! I'm starting to think that they made the scratch on purpose. read more

The optician made multiple mistakes. I had to pay for eye exam after eye exam, had to wait inbetween, of course, while lenses were replaced for each mistake. Staff were courteous, but the owner, David, is heavy sales pitch. First he agreed I shouldn't have had to pay for the extra eye exams, then later he wouldn't refund any of them. And he kept on pushing me to go for extras on the glasses. I've used this store because it's close to me, for about 5 years. I've just come back from another optical place that checked the photocopies of the prescriptions, made a few adjustments on a little mechanical eye checker that you wear like glasses, and suddenly I could see properly! The owner of the new place says he "knows of David" because so many of his patients have come to him FROM Medical Centre Optical. And now I'm going to be a new patient of HIS because I've never been happy with Medical Cente Optical, especially the heavy-hitting sell techniques used by David. read more

I went for my annual diabetes eye exam at this Optical store May 28, 2015 & the eye Dr was extremely late for ALL the appointments that were already waiting! Then all the machines used were NOT sanitized after each use which was done at my old eye Dr, which was disgusting because this Optical store is in Jackson Square mall where there were many many people come in even to just browse etc, it is an open concept so the 1st machine is right by where you check in, I noticed that there was no sanitizer for anything, & NO other machines were sanitized at all either! When I finally saw the eye Dr (I had brought all my meds & medical history as well) thinking there was going to be a file made like all other eye/Optical stores do, but nope, the eye Dr "snapped" @ me to just verbally tell her, (I have a complex medical history), every other medical place I go to photo copies everything including my medicine list too, but again she gruffly told me to just tell her if I take a med for a certain medical issue, I was not happy at all with this eye Dr, she wasn't thorough at all for my health issue & her attitude was extremely POOR & never a smile from her either, rough to the customers/patients, I actually told one of the staff how I felt & all she said was sorry! I've never felt so rotten from this eye Dr! I will tell anyone & everyone to steer clear of this Optical place! One other thing is, that I didn't know, or was told this, but they only do eye exams on Mondays & Thursdays, the eye Dr comes from Toronto, no wonder she's late! I've never been so disgusted in a medical place in my life! I am NOT GOING back ever, not even glasses that I need, at this moment, I'm now on the hunt for a new eye Dr. I'm really hoping I can find a new eye Dr down in the lower city of Hamilton! read more