**Complaint Regarding Dr. Krupa Patel and Methodist Richardson Renner Gastroenterology**…read more My name is Chelsea Edwards, and I am submitting this complaint regarding my treatment and subsequent dismissal as a patient by Dr. Krupa Patel at Methodist Richardson Renner Gastroenterology. I have been a highly complex gastrointestinal patient under the care of this practice since approximately September 2024. My medical history includes significant gastrointestinal disease and multiple major abdominal surgeries, making continuity of care especially important. Due to the complexity of my medical condition, I have relied heavily on specialty gastroenterology care for ongoing management and treatment. Approximately six to eight months ago, I had a difficult encounter with a nurse practitioner within the practice. During that interaction, there was a disagreement, and I expressed my intention to file a complaint with the Board of Nursing regarding my concerns about that encounter. Following discussions with upper-level management within the practice, a decision was made that I would no longer see that specific nurse practitioner. However, I was specifically informed that I could remain a patient of Dr. Krupa Patel and continue receiving care through the practice. Following that incident, I had no further conflicts, confrontations, or negative interactions with Dr. Patel. In fact, I did not see or speak with Dr. Patel after that event. There were no discussions regarding concerns about my behavior, no warnings, no requests for a behavioral agreement, and no indication that my relationship with Dr. Patel was in jeopardy. In recent months, my health began to decline. I developed worsening esophageal symptoms and believed I required an esophageal dilation, a procedure I have needed in the past. As my symptoms worsened, I repeatedly contacted the office seeking assistance. Numerous telephone calls were made to the practice, and multiple portal messages were sent. These communications should be documented within the medical record and communication system. During this time, I repeatedly sought help but felt I was given inconsistent information and delayed responses. Despite my efforts, I was unable to obtain timely intervention for my worsening condition. What is most troubling to me is that I never personally spoke with Dr. Patel regarding my concerns. I was never given an opportunity to discuss my symptoms directly with her, nor was I informed that my status as a patient was under review. Instead, while actively seeking medical care for a worsening illness, I was abruptly informed that I had been discharged from the practice. If the physician truly believed that the therapeutic relationship had become irreparably damaged months earlier, I question why that determination was not made at that time. The practice had every opportunity to formally discharge me following the earlier disagreement involving the nurse practitioner. Instead, management specifically chose to keep me under Dr. Patel's care. It was only after I became ill and began requesting evaluation and treatment that I was suddenly dismissed from the practice. I am also confused by the language contained within the discharge notice. The letter reportedly stated that Dr. Patel would continue to provide emergency care for a period of 30 days. If my conduct was truly so problematic that dismissal was necessary, then it seems contradictory that the physician would still agree to provide emergency medical services during that transition period. This raises legitimate questions regarding the actual basis for the dismissal. Equally concerning is that I never received proper notice of the discharge in a timely manner. I was actively attempting to obtain medical care while unaware that the practice had terminated the physician-patient relationship. As a result, I was left without access to the specialist who had been managing my complex gastrointestinal conditions and was forced to seek alternative care during a period of medical instability. I fully understand that physicians generally have the legal right to terminate a physician-patient relationship when done appropriately and in accordance with professional standards. However, my concern is not merely that I was discharged. My concern is the timing, circumstances, and manner in which it occurred. As a medically complex patient experiencing active symptoms, I felt abandoned during a period when I was seeking necessary medical treatment. To this day, I cannot identify any interaction between Dr. Patel and myself that would justify such an abrupt decision. We had no personal conflict, no hostile encounters, and no discussions suggesting that she no longer wished to serve as my physician. Because of this, I am left with the impression that the decision may have been influenced by information or opinions unrelated to my direct interactions with Dr. Patel rather than based upon her own experiences with me as a patie

The staff seemed to all enjoy their jobs and each other. My family dealt with an emergency this…read moreweek and I felt as though it was one of the cleanest and smoothest ER experiences. The free parking garage was such a plus. They also have free parking for admissions.

I feel as though they were practically useless. I came in for a cyst on my knee and they did…read morenothing. They didn't even have a brace to give me and told me to go to Walmart. Like why would I pay for one when you guys should have them here so that my insurance could cover it. I feel like they just wanted me in and out.

This drives me crazy it's not just this location but pretty much every medical office. You arrive,…read morethey make you jump through hoops, fill out paperwork which they should already have because they should be part of BSW, nobody else here & you wait forever in the lobby. They finally ask you back, the medical asst asks you all the same questions you just answered on the paperwork! Why do you have to answer it all again? Then they move you to another room & you wait! Why do they does this to patients? Staff & Dr very nice sure they have no control over check-in process but is very frustrating!

Came in for 2nd degree burns. Everyone was nice, it was quick, they took care of me for my burns.read more

This is not where you want to go in an emergency. The doctor did not examine me and said he could…read moreonly treat symptoms not run any tests. Nurse did not use gloves and told me not to eat anything for 12 hrs. Doctor reluctantly gave me fluids and they left me in a room with a beeping machine for hours. I was so sick I could barely move. I had traveled to Mexico City and had diarrhea for 11 days and had not eaten a meal the whole time. I ended up having to go to UTSW where I was properly treated and given meds. Baylor, you need to shut this "hospital" down. Looking for help in the middle of the night alone and I picked the wrong place.

First experience here was good. The doctor took time to speak with my partner about treatment…read moreoptions with consideration to us being uninsured. They presented several affordable options as well as a "do everything" option, with the cost ranging from $250-$1400. We chose the cheapest option as a starting point, considering it included flu and Covid testing, a cough suppressant, and a steroid. The flu and Covid test came back negative, so no antibiotics were prescribed. After little to no improvement, and no next step recommended after reaching back out to this facility, we went to Baylor Scott urgent care. There, my partner was offered a rapid strep test considering the results of his last test. They tested and treated him for under $400. Now I began to feel some minor symptoms, so we went back to this Surepoint, knowing they were very professional and understanding the first experience, but this one was the opposite of that! I saw a different doctor and crew than my partner, and so I'm sure this is more pointed to the doc that drives that expensive red Porsche sitting out back, you are a con artist! You shouldn't be practicing medicine. This doc heard me say I'm uninsured. He heard me tell him my partner had just been in there and tested negative for flu and Covid, but positive for strep, and took note of my symptoms, and he still tried to ONLY offer the most. He wanted to run all three tests, take blood and do a full panel lab work! Even though I just told him how about we start with a rapid strep test?! He didn't offer any other options, simply tried to scam me into paying $900 for a bunch of testing we both knew I didn't need! I left here without signing anything and went to the Baylor Scott urgent care. There, they listened to my symptoms and exposure, they tested me for strep, and treated me. The PA listened to my breathing far better than that con doc at surepoint, and she had no concerns for cause to run a bunch of unnecessary test! They charged me under $300 for the necessary test and treatment, rather than nearly $900 at this surepoint just for the testing! I'm sure the labs would have made that simple visit well over $1500! I would skip this place all together if you are paying out-of-pocket!

One of the worst ER experiences I have had. Dr Hansen acted like I was bothering him for being at…read morethe ER. I have migraines and kidney stones so I definitely have had to go to the ER from time to time. I would not go back to this one and would not recommend it. Nurse Bonnie was very sweet and the only caring person that I dealt with.

I love this ER. I have been a few times with yesterday being the most recent. I love that this ER…read morechecks thoroughly and provides human care. They were really understanding when I have been in pain. It feels as if I'm their only patient with the level of attention I have received, this feeling I'm sure is shared amongst the other patients seeking treatment along with me. They have always provided treatment options to me ahead of time & honestly I cannot thank them enough for being my quick go to help when I am seeking asap relief to my problems. My experience with other ERs have sometimes felt rushed which I understand. But consider Preston Hollow ER if you care about your level of care.

Does not take Medicare. So glad I called first to ask about insurance after my injury so that I…read moredid not waste time going over there even though it is only blocks from my house.

Great staff! Great facility! Helpful, caring and quick! This is the place for all of your emergency…read moreroom needs!

If I could give less than one star I would!…read more Was misdiagnosed and sent home to suffer in pain for the next 24 hours til I went to a real ER (Texas Health Presbyterian Hospital Plano) when they performed an out patient procedure on me and I was instantly better... at this ER they literally told me they didn't know what was wrong and gave me medication that I didn't need... I believe if you mess up this bad, even my insurance shouldn't have to pay

I've been using Baylor Family Medical for 20 years now for issues great and small. This was my…read moreannual visit but to their new building. It is much larger than the old North Garland facility with what looks to be an emergency center in part of the building. After circling one time to get my bearings of where the clinic area was located I entered. I should say the reason I've stayed with Baylor all these years is personal, friendly service and diagnostic advanced care. So it was good to know progress and growth had not dampened those attributes, but as one should expect- made positive strides in my opinion to advance both service and care with a bit more speed. Being employed in tech I immediately appreciate their use of new "stuff", from the Phone app to the gear they employ for even my simple checkup. Nothing like speed when your waiting on the numbers! Service- It's a big place but after determining where clinic was from the entryway shingle, I was greeted warmly and escorted to the area where my new doctor served. Short wait- very good first visit with "new" Dr- some diagnostic tech and I'm done. While I was out in under 1 hr, even with a meet/greet the new doctor, I felt very good about the visit and Baylor. This was a Friday the 13th visit but I had some lab results on Saturday via the Baylor app and full results with Doctor recommendations Sunday evening. Pleased to say the least - 5/5!

My husband and I have been going to BSW for approximately four years. Our first attending doctor…read moremoved a few months ago. My new doctor is Dr. Figel who is also my husband's doctor. My issue with BSW is their Urgent Care clinic. Instead of seeing a doctor for my reoccurring UTI, I was attended by a nurse practioner. The meds she prescribed was for only the symptoms. Needless to say, a few days later, I wound up at the emergency room at an urgent care. I still have another three days on meds. If in three days there's no improvement, Ill be back to BSW ER.

Advance ER is a walk in Emergency Room that is a very good alternative to a hospital ER or if your…read moreprimary care physician is unavailable. Due to circumstances, I ended up at Advance ER and came away extremely impressed with the staff and facility. My Overall Rating - 5 Stars (Atmosphere, Service, Facility, Return) Atmosphere - I was immediately greeted upon walking in and directed to sit in a very nice waiting area. While this is a full emergency room, I felt like I was in a nicely decorated doctor's office. It made me feel very comfortable and relaxed. 1 Star. Service - The staff went above and beyond. I explained my situation, provided my ID and info, and the helped me throughout the process including assisting with paperwork. Each of the nurses on staff were also helpful, treated me with respect, and the whole time I felt very at ease. 1 Star. Facility - This is the most impressive part of Advance ER. It's like a hospital floor, with a nursing station and examination rooms. Also, they can do everything on site, like imaging, blood and urine work, and more. This makes it very convenient because I didn't have to go to different offices. Everything I needed was done at Advance ER. 2 Stars. Will I Return? - Yes (actually No, because it means something happened to me ). But Yes I would recommend Advance ER to anyone who wants a one stop shop to get a checkup/imaging/prescriptions, etc. all in one place. 1 Star.

I have to say Advance ER is my absolute favorite hospital. I…read morefeel valued , respected and heard. Ramiza was very sweet and helped me get seen right away . My nurse Rebecca heard my concerns and was able to comfort me while waiting for the doctor. Dr.King is the best . Super patient , honest , and quick. I would tell everyone to come by Advance ER for quick , efficient service.

I love Dr. Dean. She's amazing. Everyone associated with Methodist that I've encountered are…read moreawesome folks.

"The Forgotten Patient" Worse hospital ever for the "I…read moreforgot you were here" people. Not just one time but for over five-six hours. I begged all that time "Can I please have some water?" I had the IV line (two the first sticks one "blew" a vein, blood was just pouring) inserted but no IV fluids bag installed. My veins were collapsing because I was DEHYDRATED! Never got fluids of any kind the entire time. I came in by ambulance and had an immediate CAT scan but the dye or contrast didn't go in my veins but collected at the puncture site causing a massive painful red/purple/blue lump. The size of a lemon. The nurse grabbed some sticky bandage as tight as possible but that caused the lump to break into THREE huge painful lumps and my entire arm swelled. After hours and hours I realized if I wanted the basic needs of human being food and water, even sleep I needed to go home this was basic care which I couldn't get at this hospital. If something was wrong I figured 5-6 hours after one test was long enough or, unless they were truly cruel just did not care. That was so hard to believe so I must be fine. Definitely forgotten! I asked before I left if they would call with the CAT scan results "Absolutely!" Never got that call either! What did I get from Richardson Methodist? Massive bruising from blown veins, missed veins, vein, blowout contrast lumps, other arm collapsed veins (could I be DEHYDRATED! hint!) and extreme depression knowing I'm not worth their time. More tortuous than helpful. No fluids, diagnosis, recommendations, doctor, test result, medications, bloodwork (can you be charged for an IV if they never attached the IV fluid bag?) no physical exam of any kind, nothing. Going to a hospital like this when you're alone is like going to court without a lawyer! No-one to help and stand up for you and you end up being a "forgotten patient" Interesting fact, this is becoming a "phenomenon" in the medical world, coming in alone by ambulance, put in a room, might've been seen and had a test, then forgotten! I was shocked. That's what happened to me!! "Forgotten patient" is real! Even when it's a very slow time it still happens. Like "hot car" baby death, parents just forget they're there. So I guess make sure you're never alone! "Forgotten Patient" is real and it is terrible.

I brought my daughter here for an outpatient GI procedure, and I was very grateful for the care she…read morereceived. From check-in through pre-op, the staff was kind, patient, and reassuring. They explained the process clearly, answered my questions, and treated my daughter gently and with compassion. Being allowed to stay with her and watch her go to sleep made a stressful situation much easier. The nurses were attentive, the facility was clean and calm, and everything ran smoothly.

Today I assisted a friend through the maze that is outpatient day surgery at a large metropolitan…read morehospital. Medical City came through with flying colors. From check in all the way through to patient pick up at the curb,I have never seen a system as efficient, streamlined and reassuring as the one they employ. A singular focus on professionalism and smooth outcome pays off, in the ease with which you move through the system. I wouldn't hesitate to use Medical City if faced with that decision.