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    Baylor Scott & White Emergency Hospital - Murphy

    2.2 (53 reviews)
    Open Open 24 hours

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    This is my arm at home with the IV still in it.
    Tracy C.

    I have been to this facility in Murphy several times, so this is a cumulative review. The facility is divided in half with one side being the ER/Urgent Care part and the other half is the "hospital". In between are imaging capabilities and nurses stations. It's literally two hallways. You get brought into the ER side and evaluated then either treated and released or you get moved to the hospital side. The first time was several years ago when I thought I was having a heart attack. My chest hurt and my heart rate was racing. They brought me into the ER side and the MD there wanted to admit me for observation. With medication treatment of what I remember to be anti-anxiety medications, my symptoms stabilized. From the time I was admitted until just before noon the next day, I did not see an MD. The nurses on duty kept saying he works several hospitals and only come in once in a 24 hour period. Needless to say, I signed an AMA and discharged because by then, I was stable and didn't want to be there anymore since I wasn't being treated. The second time I went there was because I had fallen and injured myself in several areas. They brought me to the ER side with minimal wait. I honestly have never seen any patients in the waiting room any of the times I was there. They evaluated me, including imaging and determined that I had a couple sprains. They wrapped my injuries up and advised to follow up with my PCP. This visit wasn't so bad. The third time I went to this facility was in the beginning of December of 2022. I just had bilateral total knee replacement surgery done. I had been released the previous day from a different hospital. My pain had stopped being manageable with oral medications and my surgeon felt the pain block had worn off. He had recommended that I go to the ER to get some iv pain meds to get ahead of the pain so that the oral meds could do their job. We were taken back to the ER side pretty fast. Again, I never have seen patients in the waiting room. The MD came in and appeared to be irritated that I was there for pain meds. I showed him my bandages on both knees and the pain block ports to prove that I had just had surgery. I felt very judged as if I were a junkie. I provided all the information on my surgery including my surgeon's name. My surgeon was through BSW, so I assumed they could even look in the portal to see that what I was saying was true. I'm not sure they even had access. While I was there, they administered Fentanyl, Toradol, and large amounts of liquid Tylenol- all with my awareness. Once my pain levels dropped below a "7", they discharged me. It wasn't until I made it home that I realized that they had left the IV still in my arm. I want to make it clear that I am not putting blame on this facility with what happened next, but I slipped into a coma within 24 hours of being discharged from this facility. I ended up being hospitalized for 18 days at a different facility where they determined the reason I was in a coma was a rare side effect of a medication I was on that combined with the physical trauma of my knee surgery and with large amounts of Tylenol created the perfect storm for coma. The only follow up I had from this facility was the angry calls I got after I got out of rehab (to relearn how to walk/sit/stand due to the severe muscle atrophy from the coma) asking for the remaining balance of my bill, which was not high at all. Certainly not high enough to warrant such nasty angry calls.

    This is a picture two days after he "stepped on a thorn."

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    Scheduled an induction ahead of time. They canceled 45 mins beforehand. Ridiculous and uncalled for. So stressful. No coordination.

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    Ask the Community - Baylor Scott & White Emergency Hospital - Murphy

    Review Highlights - Baylor Scott & White Emergency Hospital - Murphy

    The quick, on line check in is wonderful.

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    Envision Imaging of Wylie

    Envision Imaging of Wylie

    3.7(9 reviews)
    2.9 mi

    I finally had a chance to speak to the manager named Nora who made excuses for her staff and told…read moreme pretty much in so many words that this was all in my head and that I am making this up by saying I'm sorry you felt that way. She never for once made a statement that showed she believed anything I complained about. She kept insinuating that it was in my head and the employees did not engage in unprofessional behaviors. I told her that if she does not have camera with sound on it then she cannot verify if what I am saying is wrong. She was not there and did not go through what I went through. I have never felt so uncomfortable before in my life and I did not deserve to be mocked and made fun of. All I did was come in for mammogram and was humiliated and used for amusement. Instead of staff working they were preoccupied with socializing and fraternizing. This is unacceptable and management should worry about retraining their staff and maybe employing more professional ones. Instead they don't feel their staff is wrong in anyway and think the customer is the problem! I was not happy with the conversation that Nora had with me and as a manager she is not going to do anything to rectify the situation. Instead she called to offer an insincere apology and told me that she is sorry I felt that way I did. Do better! Pls. Unacceptable!

    Excellent service. Had written orders for MRI, delivered and they got approval and did it same day…read more 5star

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    Envision Imaging of Wylie - Front entrance, coffee, snacks

    Front entrance, coffee, snacks

    Envision Imaging of Wylie - Waiting Room Envision Imaging of Wylie

    Waiting Room Envision Imaging of Wylie

    Envision Imaging of Wylie - Envision Imaging of Wylie

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    Envision Imaging of Wylie

    Gateway Diagnostic Imaging - Richardson - Gateway Richardson main lobby

    Gateway Diagnostic Imaging - Richardson

    3.8(45 reviews)
    2.5 mi

    Scheduling was super easy. The technician I worked with was friendly and knowledgeable…read more I was told it would take two days for my doctor to get my results and call me back (sounds like a standard amount of time). My doctor called me less than 24 hours later. Great service from both ends!

    Don't bother, just got to touchstone or literally anywhere else. The staff is grossly and…read morenegligently incompetent and rude. 1. I realized I lived closer to richardson location than Dallas, so I called the dallas location where 2 separate doctors had sent orders for 2 separate mri. The dallas people said no problem we confirm both orders have come in and we'll just make it to where you can schedule them at richardson. 2. I call the richardson location they CONFIRM both orders but say there is a problem and they need my doc to send a new fax, so I call my doctor and she sends the order again. I call back and CONFIRM that both MRI are going to be done the same appointment. 3. An hour before my appointment they tell me they're running late and delay my appointment by 30 minutes. 4. When I get there they make me wait 40 minutes AND THEN tell me they only have one order. I tell them that their receptionist had confirmed both orders and the same appointment for both. They do a fake apology of the sorry not sorry sounds like your problem not ours. So I only do the one MRI. The tech was rude and combative and the manager was a spineless mgmt type. 5. To schedule the other one they tell me no location has ever had a second order and that I made a mistake or the doc made a mistake. I call the doctor and they explain with a confirmation number from gateway that the fax had been sent received and confirmed. The receptionist says it was sent to the wrong number which the doctor said to them was given to her by gateway themselves. 6. After I leave they find the order, call me to schedule. They tell me they cant even do that kind of mri in the first place which im pretty sure is a lie because they dont want to see me and acknowledge their mistake given that when I originally scheduled they named both orders and confirmed all the details at that location. 7. They tell me that a survey will follow after they schedule and to stay on the line to give my thoughts and then they immediately just hang up. All around incompetent, lazy, late, and incapable of accountability. As someone with chronic pain and too many doctors this place is more a barrier to health than a credible business. Wasted my time which i dont have enough of and my peace of mind which im trying to get back. Wholly unsatisfactory and the staff should be embarrassed. I will be letting all of my doctors know. Ive never had problems with touchstone and will refuse to go to gateway again. Ridiculous.

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    Gateway Diagnostic Imaging - Richardson
    Gateway Diagnostic Imaging - Richardson
    Gateway Diagnostic Imaging - Richardson

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    Baylor Scott & White Emergency Hospital - Murphy - emergencyrooms - Updated May 2026

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