The facility need to do better on managing their patients' appointments and communication…read more Usually medical facilities send a calendar invite for the appointment date with the address and time. Simple thing makes peoples life easier. They sent a mail note to my mailbox instead. Like is it 19th century? WTH. Appointment was scheduled on 8:30AM, I arrived 15minutes ago, and I was told they will be calling me 9:15. Made me wait for almost 1 hr even with the appointment. That's ri

Had MRI this morning. I am writing in praise of Clarence the…read morephlebotomist... it's often hard to start an IV on me this days...I have super thin skin and veins that twist. Clarence took his time and was great - not a hint of a bruise!

I had no clue they had a Clovis location! I've been to AMI before but at their Palm location. It's…read moremy first time here. I was referred by my NP and scheduling called the next day and was able to set up an appointment with me the following weekday. I was so happy with their quick service. Wish I had known about this location since it's closer to me. My appointment was at 5pm but I was told to arrive 30mins prior to my appointment. I did all the pre-assessment/ check in on MyChart days before my appointment. I arrived at the building around 4:18pm there was a lady before me and it took a while to get me checked in only because the lady before me did not do her pre-screening questions on the app so the front desk was asking her all the questions. l waited about 10mins to get checked in. Unlike the Palm Location this place only had one receptionist and the phones were constantly ringing too. Not sure if it's because it's the end of the day or they are short staffed but they definitely need a 2nd person to assist to avoid long check in times. After checking in I sat in their waiting area, 5mins later they called me back and my sonographer was really nice. She was quick I was done and out of the building 5mins later. This place is clean, plenty of parking. I would definitely recommend downloading mychart app to do an e-check in prior to arriving to your appointment to avoid the long waits and it also helps the staff. Other than that I had a great experience.

I absolutely recommend coming here if you need anything done with imaging. Waiting area is small,…read moreless than 10 chairs and a bench near the door. But the staff is super friendly, i was in and out in about 30min, that was with several people in front of me too. It was quick, painless and overall a very nice experience. Overall Care Quality was a 10/10 in my book!

Kind and fast. Clean place and thr attendant was very patient. Came for pelvic exam for my teen.read more

When you face medical issues it is imperative to have clear, high resolution imaging coupled with…read morethoroughly detailed reports. Every single time I was getting imaging done my physicians were becoming frustrated with vague non specific reports. One specialist suggested that I get my referrals sent here and only here for the reasons mentioned above. Usually within about a week of insurance approving the imaging I get a phone call from scheduling. The facility hours early and late hours that are accommodating to those that work normal working hours. Customer service: I have always been greeted kindly and quickly or asked to please hold while dealing with a phone call or a patient in front of me. I have never waited for an appointment longer than about half an hour. Cleanliness: the facility including restrooms have always been very clean. If ushered to a room to change, the rooms have been clean and so are the back waiting area with the lockers. Providing explanations: It is important in the medical field to provide explanations for testing and imaging especially if they are invasive and involve contrast or an iv of any kind! I have always received very thorough explanations and asked if I understood and had any questions. Imaging: images are typically loaded the same day and reports are usually loaded in a few days. I have never had an issue with adding an extra doctor like my primary on to have the report sent to them also. I have a few doctors that want the images on disk and it takes about fifteen minutes after the appointment for them to do so. Reports:Every report I have received from this imaging center has had extremely detailed info including size, characteristics, noted other items/issues in viewing field, changes of previous imaging done, recommendations, findings, ... Will I return: EVERY SINGLE TIME I CAN AS LONG AS ITS COVERED BY MY INSURANCE!

Rude front staff. They acted as if people coming in were bugging them. If you are front staff then…read morebe welcoming a bit. Don't act as if you are above others. Would not return. Do not recommend. We all have shit going on in our lives. At 10 in the morning these ladies are already pissed off, try leaving personal life at the door. Have compassion that the patients are not feeling well. It's not persona to them but they sure seem to act like it is.

Their staff is allergic to work…read more They called to cancel my appointment day of and had to reschedule me several weeks out Reason they gave me was he authorization hadn't been approved by the insurance company yet ... made a quick call to the insurance they said it's been approved Then when I called back to be like yo what the hell they gave me a different reason why they had to cancel changing up their story

Dr. Guinto is my pain management doctor and he is terrific! He's genuine, caring, listens, and I…read moretrust him. I give him 5 stars! But is back office staff is awful! Calls are rarely, returned! I had an epidural a couple of weeks ago, and had several unusual symptoms I had never experienced. I put THREE calls into his office regarding 3 unusual symptoms and got one call back handling only one of the symptoms. I called again at night so the medical assistant would call me first thing in the morning, saying I was still concerned about my symtpoms and wanting to see the doctor and NEVER got a call back! The medical assistant is the conduit between the patient and the doctor and his medical assistants is unprofessional and doesn't seem to care for Dr. Guinto's patients. I'm frustrated and disappointed.

Update: I ended up moving forward with a procedure, only to have my follow up appointment canceled…read more They called me on a Saturday and said the doctor wouldn't be there. They rescheduled me for a week after the priorly scheduled appointment. Then they called and left me a voicemail canceling that appointment. I called the office back and they said the next appointment was months out and they'd have 'Zoe' call me. Well I never got rescheduled and never got ahold of anyone. Still no follow up appointment months later. Honestly this place is the WORST office I've ever been to. I give up. You can BET they are calling me to pay my bill though, so that's lovely. Bottom line is they push hundreds of people in and out of this place and money is all they care about. ----------------------------------------------- I saw Dr. Guinto who seemed genuine and listened to my concerns. At my first visit I had to arrive an hour early where I then waited almost two hours to be called back into the room. I then got my MRI. MRI department was wonderful. No complaints there. I had some issues trying to determine why this doctor suddenly said out of network when a week earlier it said he was in network (my insurance ended up solving the issue). The office staff was of ZERO help. They have been so rude when I have called in. Now I'm trying to schedule a follow up appointment, and they are over a month and a half out AND do not care about working around your schedule. As much as I appreciated Dr. Guinto, I'm going to try to find another doctor and go here as an absolute last resort. I have a M-F job and cannot spend 3-4 hours total waiting to be seen by a doctor. It's very difficult to even get the time off for a visit as Is.

You get there 30 minutes early to fill out 2 sheets of paper to wait an hour for your appt! My…read moresuggestion schedule your appt somewhere else!! They take way too long here! Front desk DO NOT KNOW WHAT THEY'RE DOING!! Scheduling you way earlier than need be!!

I literally waited for 1.5 hours for a CD of my MRI. They literally forgot about me. I already had…read moreback pain for so long just waiting for the CD. They literally asked me if I was waiting to be called back when I was already done with my MRI. Honestly so upset. Then the lady at the front didn't even seem apologetic.

Babies! As expecting parents we were excited to find out our babies sex. When our scheduled doctors…read moreultrasound failed to reveal the sex of our baby we went looking for another option. My wife and I stopped by InVision without an appointment and got in after a short wait. Man let me tell you, this is the way all ultrasound rooms should be setup. Monitors everywhere so no matter what way the mommy is looking she can see whats happening on the screen. Plus a big comfy bed, couch, and chairs. It was great!the ultrasound Tech was very nice and the experience was 5 stars! Ohhh yea Its a Girl :-)

Hubby and I had a very good experience!!! Chris is very patience and friendly especially when our…read morelil baby would not cooperate the first half of the session because his is a "sleepy head!!!" We love the atmosphere it is very homey not like going to a doctors office.... Highly recommended not to miss a wonderful experience especially as a first time parent!!!!