have to say I am FURIOUS with the way things have been handled here. I ordered a pair of shoes for…read morea photo shoot close to 2 weeks ago. They arrived and were incredibly small (even when purchasing them in a larger size as the site directed me to). So, I sent them back for an exchange. I received an email (no reasoning either) stating that I was being refunded for LESS than the amount of the shoes and shipping combined. They didn't attempt to contact me at all. When I called, they stated that they had none of the shoes left in any color in the size I had asked for. Why was it so hard for them to write that in the email? (bye bye star #1) So, I went online to see what they had that would be comparable. They had the exact same shoe in a fabric instead of leather. Why didn't the salesperson suggest this to me on the phone? Did they give a cuss about making a sale? No! (bye bye star #2) So, I call to ask them to simply exchange the shoe I returned for that one (which they had in the size I needed). They said they would, and the gentleman on the phone also said that he would refund me the shipping charge back to my account because it was an exchange. This NEVER HAPPENED. (bye bye star #3) This is when it got ugly. It was now a full week later, and I still had not received the shoes. They didn't send me any tracking information at all. When I called to tell them that the shoes were useless to me by now, they told me that there was nothing they could do about the missing shoes because they had been signed for. "I didn't sign for them, my delivery man didn't sign for them.. where the cuss were these shoes? And, what the hell do you mean, there's nothing you can do about them? Don't you have insurance?" "I'm sorry mam, but we don't take out insurance on anything under $500". (bye bye star #4). If it was possible to give them 0 stars, I would. The last star went away in my eyes when she left the phone to talk to a supervisor who told her that they could take things up with UPS and POSSIBLY get me a fraction of my money back. So, no matter what, I was paying for this mistake. They obviously didn't want my business from the get go. I should have stopped dealing with them from the moment they were out of the first shoe I needed. I cannot believe I am eating the full cost of a pair of shoes because I was stupid enough to trust a shoe company like Footnotes. I love shoes, and would have been a great customer for them, be it for business or pleasure, but I will never do business with them again!

I recently purchased a pair of beautiful rain boots and loved them. The boots are guaranteed not…read moreto stain or get wet, unfortunatley the one pair I purchased had a defect and I had to return the shoes. When I purchased them I was told "guarnatee for life not to get wet or stain" I was so excited, and we were in the midst of a horrific snow storm, I wore them out of the store -- left the box behind! While wearing them, I felt the top of my foot get a bit wet, but nothing earth-shattering, however the next day they were stained. I called the store and the young lady Christina was most understanding and helpful. My husband brought the boots to the store and without hesitation, my credit card was fully refunded. I have to say, the assistance in the store is delightful, friendly, the selections are terrific, I am pleased as punch and can assure everyone, Footnotes has a new client! Thank you for your courtesy and professionalism. Marion B.

This is probably one of the most chaotic Nordstrom rack locations I have ever been to. The line is…read moresimilar to that of a home goods and is always mobbed no matter what day or time you are there. I was here to pick up an online order which was decently efficient. However this inside of this location seemed a bit disorganized as there were boxes and bags everywhere. Also I've noticed these discount stores seem to allow everyone to bring their dogs in. I am a huge dog lover but your barking out of control doodle which is clearly not a trained service dog has zero business being in a store. There are ample amounts of clothes and shoes and accessories but it does take some time to sift through what you are looking for. I would say 60/40 of the store has a good deal if you are knowing where to look.

A few friends and I stopped were perusing the area at Bergen Town Center and eventually we stopped…read morehere to find some good deals. And that we did! This location is huge and there is plenty to choose from. It was early afternoon so it wasn't too crowded, but I'm sure that fluctuates. I would recommend!

Great place to consign luxury items! The owner works with you and is very helpful. Also…read moreShe has cute items for purchase, check them out!

Love love this luxury boutique! the owner, Jhin is adorable and very professional…read more A must GO place to shop. No need to go to the city, this quaint upscale haven is perfect. high quality, beautiful jewelry, clothing for men/women, shoes- and tons of gorgeous bags!! all authentic. Stop by- check it out- thee place to do your holiday shopping! And share this with your friends and family.

Amazing Store! Great customer service! Go see Romeo he is the store manager and does his best to…read moremake sure you find what your looking for.

From the owner: We carry a premium collection of Nike, Jordan, Adidas, Timberland and much more. Specifically…read morecatered to the flavor of Washington Heights, we bring the latest and greatest in fashion sneakers and apparel. A hidden gem this side of the GWB!

I am not a regular shopper at DSW but walked in here to do an online return. I was amazed to see…read morehow big the store is, with vast variety, huge inventory and products beyond shoes, like socks, accessories, scarf, bags and more. First floor is mainly women and some kids shoes. Second floor is men and clearance items. Sizes are easy to find as they are stored right under the display item. Prices decent. There were additional discounts for Black Friday. I found the store to be very neat and tidy. They had lots of people in the store and they were equally staffed to handle the rush in checkout lane. Other staff members were helping customers on the floor.

This DSW has two floors! Store was well organized despite the size, and had nice shoe displays and…read moresignage. Great semi-annual deals! Note: There is an elevator if you have issues with stairs/escalators.

On 2/17, I bought an $80 pair of New Balance sneakers. By mid March, the shoe came apart from the…read moresole. I left the lady who sold them to me a message stating what happened along with my name and number. No call back. I am a senior citizen on a limited budget. I spend my money wisely. The least she could have done was to call me back to attempt to rectify the situation since it was a manufacturer issue. Since this store has a 7 day return policy, I won't get my money back. Her lack of customer service skills leave a lot to be desired. I won't be shopping there again.

If you want both comfort and style this store will do it for you. I have been shopping here for…read moreyears and they have beautiful boots and shoes and sandals. More importantly the staff is very helpful, pleasant , and will go out of their way to find you the right foot for your foot. They are really interested in helping you and give great personal attention. I have problem feet and yet i can always find something stylish at Comfort Shoes.

Used a Visa gift card on a purchase. After order was confirmed I threw the card out. Almost a week…read morelater they cancelled the order for no reason and told me they were refunding me back to payment method. When I told them what was happening they said nothing they can do now I'm out over $200+ with no recourse!

You can not return an item for a refund. You can only return for store credit or exchange for a…read moredifferent size. I requested a return, it took 3 business days for the return to be approved. Then you have to send back the original (shipping paid by you), wait for them to receive it, review it, and approve it. Then they will finally issue a store credit or send the new size. So if the first size doesn't work, consider the fact it will take 2 weeks to receive the new pair. I should have just ordered from Adidas but was trying to shop a smaller store. I could have had my refund and new shoes by now if I had ordered straight from Adidas.