I had an Amazon package - large box with an office chair in it - that was undeliverable to my…read moremailbox because my mailbox is full!!!!Seriously? It's a chair! It should be delivered to my front door as contracted with Amazon. I have even tried to change delivery choices w Amazon to delete the USPS in Bandera, based on their inability to do their job! I totally despise having to fight this again now that I have returned from living in Salado! The service has gotten worse than before, if that is even possible, and the delivery service is horrible! I could order something, in Salado at midnight, and that item would be delivered between 4a and 8a to my front door! How I miss the service and efficiency! I want to give them a negative 5 but that is not a choice

I've mail sent back twice now. The address on the mail is correct, it was a bank statement. The…read moremail carrier should be fired!

Wendy was AMAZING. SO NICE AND SO HELPFUL! I was getting my passport for the first time and she…read morehelped me with the entire process, making sure I had all my documents required, helping me fill out my money orders, she made sure I was okay with my photo she took and more. I was nervous about missing something and she made me feel at ease. I've never had such a wonderful experience at a USPS or anywhere similar before. Wendy is phenomenal, I wish there were more of her at other businesses!

Wendy is incredible. Each time I've been in it seems she's singlehandedly running the place yet…read moredespite likely being overwhelmed she still provides exceptional and friendly service to everyone who comes in. She truly goes above and beyond and deserves to be recognized for her outstanding efforts.

Stopping for stamps and mailing out some postcards…read more Employees are very welcoming and friendly. They were so helpful in showing us the stamps they had and stamping our postcards with the official Kerville stamp.

Goodness! What a wonderful wonderful post office! Folks are greeted by name and with a smile!…read more When I've needed some extra help (lost package, etc), they go above and beyond!

The nastiest women work here; don't expect a friendly face unless you've lived here your whole life…read moreand look like they do. Even then, expect condescension, nastiness and rude behavior. One woman in particular (Hispanic, long dark brown hair) is the rudest, ugliest personality I have ever had to deal with. She can't answer simply questions without becoming mean and frustrated; if she doesn't want to do her job, she should quit. My father and I have taken to allowing my mother to retrieve the mail as the women seem to respect her more than the two of us (wonder what that's about). It's horrible to feel intimidated when you just need your mail or have a few simple clarifications to make. I hate this post office and I feel like someone needs to educate this team on appropriate customer service and how to be nice! Someone's mother failed them in that department.

The young man at the counter has a real attitude problem. Customers waiting in line and he makes…read morethem wait while he chats with coworker. Finally gives rude gesture to approach, no greeting or anything. just stares. I ask him for a package I had received a pink slip from. With an attitude of not wanting to be there or deal with it, he sighs and asks "When did they leave it?" I answer, he asks what's the address so which I had him my Texas ID. turns around and goes to the back prancing like he owns the place and we are there at his house to disturb him. Finally he comes back with the package , scans it and drops it on the counter. hand signals: "Next". I don't understand why we have to put up with this. If people don't like their jobs, they can go work somewhere else.

I was waiting for a package that needed a signature I made sure I was home so as to not miss the…read moredelivery. It was raining off and on when I tracked the package it said: attempt made no access to delivery location. In other words the person delivering did not want to get off his vehicle to come to the door and knock. I wish they would have sent it through UPS or FedEx I would definitely have gotten my package...

We had a box-full of stuff to send and the employee, Mike, worked quickly and efficiently to get us…read morein and out of there! He was very kind and upbeat, despite it being early in the morning. We haven't had such respectful and professional service from this location in a long time. Give this man a raise! Attaching these Betty White stickers he kindly sold to us. SO excited to finally have cute stamps!!

I have several complaints and I am giving a partial list. We live in a retirement community with…read morefour cluster boxes and some large lockers. 1. outgoing mail put in my mailbox 2. key for parcels put in someone else's mailbox 3. A package I was to sign for was just put in the mailbox 4. large parcels left on top of cluster boxes for anyone to steal 5. other people's mail put in my mailbox (weekly problem) 6. one neighbor who has a forwarding address on file is still getting most of his mail here. Many of our residents are elderly and cannot carry large boxes or go to their mailboxes daily, so, it would be kind of the mail employee to drop the boxes off at the correct address as was done in the past.

Employees are knowledgeable and professional. They are also very helpful and diligent.read more

This post office has always been fast and has had great customer service! Last week I went feeding…read morea Christmas line and I got through the line about the same time. It took me to write the address on a box.

The USPS refuses to deliver packages to my Physical Address. The resident office is too far from…read morethe physical mailbox. The refuse to come through the subdivision and down the drive. They tell the shipper that "Delivery Attempted", which is a bold face lie. They do not attempt anything. The postal workers hide behind that it is USPS policy. Well, time to change policy. Every other shipping company (UPS, Amazon, DHL, FedEx) all deliver to the office. ONLY USPS does not deliver and then lies about it! Time to cut pay, benefits, and hours for a government protected service who does not focus on Customer Service.

The employees at the post office are so sweet and awesome!! They have even carried heavy boxes out…read moreto my car for me! Great group of people! Thank you for everything!!

When I arrived, it felt pretty warm like their air condition had just broken down. The people that…read morework there had fans on them though and when I was working with them, the fans made it really nice and cool for them so that's good because they have to work there all day. I went to certify mail something and keep in mind that they don't help you complete the paperwork, you have to fill all of that out yourself before you go up to the counter. Try to do your homework before so you're not standing in line just to be told about the paperwork you need to do. You'll lose your place in line so that you can fill the paperwork out on one of the tables. If you want to certify mail something there's one piece of paperwork for that and if you want a return signature, that's an extra piece of paperwork that will get taped to your letter. Also, don't forget to bring the envelope that you want to send your letter in or you'll need to buy one from there. Altogether to mail a check locally it came out to around $11 dollars. It was worth it to me to not have to see the people the check was going to again. I don't know if there's a good time to go to this location because it seems to be busy no matter what time of day I've gone. So just go when you have time and roll the dice on how long you'll have to wait. With that said, even when I've been in a long line it's moved fairly quickly.

Now I understand the low review score. The majority of the employees here are incredible! They go…read moreabove and beyond. Surprisingly the supervisor Ruben Vela is absolutely HORRIBLE! I've had several issues over the years and he's the one person that refuses to right the mistakes his employees have made. He takes no responsibility for anything and instead puts the blame on his employees and customers. Also, don't count on your mail actually being held during your vacations, every single time I've put a hold on my mail- I've had to call from wherever I'm at and tell them to go pick up packages that they've delivered.

I wanted to update my review. I've been coming here every year just before Christmas with a bunch…read moreof wrapped and unboxed presents, usually at the last minute to get them shipped. And every year, they are patient and friendly and manage to get the gifts packaged and taken care of. Every year! I come here now for all mail needs throughout the year, but to be honest it's Christmas that keeps me coming back. It's for to be a stressful and busy time for all mail centers, but Post All couldn't make it an easier.

The best of its kind in the area. A local business that actually cares about your business.read more