They scammed me into a $3900 service package when I made my purchase, I request refund on 4-17,I still do not see the refund until June.. After 2 weeks waiting, a few calls and even went in person, my refund check is mailed on 6-30, but it is not the full refund, only $3122. Watch out buying vehicle with them. read more

If you like to get scammed, you're gonna love Medlin Buick GMC. If I could give this place less than 1 star I would. I visited Medlin Tuesday July 30th to look at a used 10 year old Lexus SUV. I was working with the salesman Robert Harrison. I inspected the car, then took the car for a test drive with Robert. Robert was trying to convince me it was better to buy a brand new GMC, than a 10 year old Lexus. I disagreed. He could tell I was a serious buyer and mentioned that he wanted to get a deal done before the end of the month, which seemed reasonable to me. Because of this I spent an hour or so calling around Wilson for a mechanic that could do a Pre-Purchase Inspection on the Lexus before I bought it. I always get a pre-purchase inspection from a third party before buying a used car (and you should too) just to make sure there are know unseen mechanical problems with the vehicle. I finally got an appointment for the next day with the local Toyota dealership (Toyota owns the Lexus brand) to do the pre-purchase inspection. Robert went over the sale numbers with me and took my insurance info to have the paperwork ready when I came by the next day to take the car to the PPI. Before I left the dealership Robert asked if I changed my mind, or anything came up, to give him a call and let him know. I said I would. I live in Durham which is a 1 hour 15 minute drive from Medlin and if I wasn't going to come by it would be easy enough to call and let him know. I arrived on Wednesday the 31st at Medlin at the scheduled time to pick up the car and I thought it was odd that Robert was not there when I walked in. Usually when a salesman is itching to sell a car they are right there to greet you as you walk in the door. I asked for Robert and was told he was at lunch and would be back soon. I thought that was odd. So I walked out to the used Lexus I was going to take to pre-purchase inspection and after a few minutes Robert walked up with a pizza in his hands smiling. He said he meant to call me 10 minutes earlier because someone had called the dealership and bought the Lexus and already had wired them the money. I thought he was joking. So I said I needed to get going because it was almost time for the PPI appointment, but Robert said his story of the car being already sold again. He said they could have only held it for me if I had put a $5,000 deposit down. After spending over 2 hours with him the day before this was the first time I was hearing anything about needing to put a deposit to hold the vehicle. The Lexus had been sitting on the lot and advertised by Medlin for over 3 months. Never once did Robert or his sales manager mention to me the day before about putting a deposit to hold the vehicle, even though it was obvious I was a serious buyer. Once I realized that Robert was not joking and that they sold the car 10 minutes before I got there and didn't even bother to give me a call, I was floored. It was great that Robert didn't even apologize or anything for wasting 2 days of my life. I turned around in disbelief and walked back to my car. Robert said to my back, "Well, if there's anything else I can help you with just let me know." I didn't turn around and reply because I knew if I did the words I was going to say were not going to be polite. I'm actually glad it worked out this way, because I don't want to give those people any of my money. read more

When I brought my Buick enclave 15 months ago I thought I was getting a good deal, but when I was ready to trade for a different car medlin Buick gave me a trade in value that was 8,000.00 less than what I paid for the enclave at there dealership.(I was shocked,mad and disappointed all at the same time). read more

I bought a 'fully serviced and inspected' 2011 Chevy Malibu from the car company in September 2019 and from January 2020 to August 2020 the car was constantly making noises needing belt replacements, the top half of the motor needed to be replaced and ultimately the bottom barrings went out deeming the car 'undriveable'! I contacted the General Manager (Lance Nemergut) asking for a replacement vehicle or a refund of my remaining loan amount and he refused telling me that "vehicles break" and "No one has a crystal ball on vehicles" offering to either sell me another vehicle giving me 2 car payments or I can go back to the repair company that couldn't fix my vehicle. it was the worse experience I ever had with a used car. They sold me a lemon and their customer service is subpar! They are also ignoring my BBB complaint! DONT BUY FROM THIS COMPANY read more

One of the best car buying experiences I've ever had. I tend to do my homework before I get down to closing a car deal and I already knew exactly what I wanted and the price point I was expecting to pay. Found my car online through AutoTrader and Michael Barnes (Internet Sales Manager) and Erin DePriest (Internet Sales) helped me negotiate the deal over the phone SWIFTLY and gave me a VERY fair price on the new car and worked with me on my trade-in. We hit a small glitch in the negotiations but Michael acted swiftly and took care of everything in minutes. I drove in the next day with my trade-in, Marshall Heckman (sales) helped me with the final inspection of my new car and Karen Godwin had all my paperwork ready to go. In and out I was done and on my way home in my new vehicle in UNDER and hour!!! They are over 100 miles away from my house but they made this so smooth and painless that I would do it again tomorrow! Thanks folks for the GREAT Experience!!! We will be doing more business in the future! Highly recommended! read more

Karen Godwin made car buying so easy. She was so friendly and I was very comfortable. I was really appreciative of how quickly the paperwork went. read more

Can't say enough about their service department and especially Ricky Becker. While on a vacation trip from New England to Florida towing our trailer we got a error/check engine code on our exhaust system of our GMC Sierra diesel on a Sunday. We had read good reviews and drove to this area in hopes they would be able to help us Monday. We should up trailer in tow first thing Monday morning. Ricky says let me get you right in, check things out and get you back on the road. Well we were diagnosed by lunch time. Due to a part having to be overnighted it couldn't be totally fixed that day (or it would have been). We were on the road by 1:45p the following day. This dealership went out of their way to help us out, allowed us to store our Kayaks inside for safety, offered a rent a car, gave info on the area and made us feel welcome. If I lived in the area they would be getting all my service! read more

On my way home, my tire pressure sensor alerted me that there was a problem. A piece of metal was lodged in my tire. Because I wasn't far from the dealership I headed that direction, arriving at the service center about 5 minutes prior to closing. I figured there wouldn't be enough time to check it out but I asked anyway. To my surprise, employees were more than happy to take a look at my tire, had it repaired, and sent me on my way within 30 minutes despite the fact that the service center was scheduled to close. Employees took the time to service my car and I was able to drive away feeling safe in my car's ability to perform. Medlin afforded me the peace of mind in not having to drive home, rearrange my schedule the following day, or worry about car safety. Thank you for exceptional service that goes above & beyond!! read more

After a 2:30 appointment today for an oil change and a tire rotation I was informed at 4:20 my tires could not be rotated because the wheel lock key was not in the vehicle. Mind you this is a 2015 GMC so evidently no where on this GMC car lot is a wheel lock key to remove my tires. 2 hours for an oil change. I won't be back. I do believe supporting the community I live in but this is rediculous. read more

Your dealership really pissed me off and wasted my time this past weekend. I had been emailing a salesperson (Gabe) there all week about a specific vehicle, called the evening before to make an appointment and make sure they still had it before I drove 70 miles (actually paid a friend $100 to take me because I was planning on purchasing it that day). I called in the morning to let them know I'd be there a little later. The appointment did no good because as I pulled up to the dealership someone else was being shown the car I specifically came there for. They then proceeded to keep me in suspense for 1 1/2 hrs having me sit in the lounge area where I had to keep chasing down sales associates to check the status (when I could have looked somewhere else). Then of course tried to upsell me!!! I would never go back!!! I went home and cried. And of course dealerships are closed on Sundays, so I had to take an unpaid vacation day from work on Monday (losing money again thanks to your unprofessionalism). Thanks for wasting my time and $ and being unprofessional I bought a car somewhere else yesterday. read more