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    Medpoint Express

    5.0 (1 review)

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    14 years ago

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    People searched for Urgent Care 111 times last month within 15 miles of this business.

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    South Bend Clinic

    South Bend Clinic

    2.6
    (5 reviews)
    3.9 mi

    I called The South Bend Clinic Dermatology Department to ask a very simple question: whether they…read moreoffer a specific laser treatment for a small skin cancer lesion that was recommended by one of the most prominent integrative cancer specialists in the country. Instead of receiving an answer, I was transferred between departments multiple times, eventually required to create a patient chart, and then told to wait several days for a response. When I called back, I discovered that my question had not even been communicated correctly. The staff insisted that I schedule an appointment so their providers could recommend a course of treatment. However, I already knew the treatment I wanted to pursue and was simply trying to determine whether the clinic offered it before spending time and money on an appointment. After multiple calls, someone finally sent my question to the providers, and I was informed that the treatment I was seeking was not available. However, without being able to speak directly with a provider, I had no way of knowing whether they lacked the specific brand of laser I had asked about or whether they did not offer that type of laser treatment at all. When I then asked what laser treatments they do offer, I was met with a rude and dismissive response that this was not the question I had originally asked, and no effort was made to help further. Patients should not have to jump through hoops simply to find out whether a clinic offers a specific treatment. The lack of communication, poor customer service, and unwillingness to provide basic information convinced me to cancel my appointment and seek care elsewhere.

    I would challenge the CEO and board members of the South Bend clinic to try calling in and getting…read morehelp through the main line. I spent over an hour yesterday just trying to leave a message for my mother's doctor. The customer service reps who answered the phone would literally transfer me to any and every department just to get rid of me. Each time I would go to a different department, I had to recite my mother's name, address, date of birth, only to be transferred to another department that was unhelpful. South Bend clinic... Your system is literally broken. I feel like I'm in Canada trying to get an MRI.

    Medpoint Express - urgent_care - Updated July 2026

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