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    Emergency Medical Services

    5.0 (1 review)

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    South Bend Clinic

    South Bend Clinic

    2.6
    (5 reviews)
    2.2 mi

    Took my daughter here and the staff was really friendly! Dr. Huber knew before the test results…read morecame back, what my daughter had! Also filled my RX here, nice not to make another stop!

    I called The South Bend Clinic Dermatology Department to ask a very simple question: whether they…read moreoffer a specific laser treatment for a small skin cancer lesion that was recommended by one of the most prominent integrative cancer specialists in the country. Instead of receiving an answer, I was transferred between departments multiple times, eventually required to create a patient chart, and then told to wait several days for a response. When I called back, I discovered that my question had not even been communicated correctly. The staff insisted that I schedule an appointment so their providers could recommend a course of treatment. However, I already knew the treatment I wanted to pursue and was simply trying to determine whether the clinic offered it before spending time and money on an appointment. After multiple calls, someone finally sent my question to the providers, and I was informed that the treatment I was seeking was not available. However, without being able to speak directly with a provider, I had no way of knowing whether they lacked the specific brand of laser I had asked about or whether they did not offer that type of laser treatment at all. When I then asked what laser treatments they do offer, I was met with a rude and dismissive response that this was not the question I had originally asked, and no effort was made to help further. Patients should not have to jump through hoops simply to find out whether a clinic offers a specific treatment. The lack of communication, poor customer service, and unwillingness to provide basic information convinced me to cancel my appointment and seek care elsewhere.

    Emergency Medical Services - urgent_care - Updated July 2026

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