Came in for cold sores, receptionist was very sweet. Doctor Waiho Lum left the door wide open…read moreduring my examination and let the entire office staff see my sores. I had to tell him to close it when he walked past the second time. It was a humiliating experience and a complete violation of HIPAA laws and patient privacy. Please go somewhere else!! These people will embarrass you for needing patient care

No one was there when I went. It was snowing so I'm sure that helped. Easy access off Queens blvd…read more It looked like a clean office. Didn't resolve my issue but at least I had more peace of mind at the moment.

Excellent Medical Care Provider. As a patient you feel comfortable to confide on NP Gerda Lamothe…read more The most important thing is the belief that your provider will not miss a thing. She takes the time to listen to your presenting issues, give you the appropriate care and even personally call you to follow-up and to make sure you are feeling better. This is by far one of the best provider my family and I have ever seen. Knowing you are in the best hands is the best feeling a patient can ever have.

From the owner: Providing Quality Health Care for everyone in the St. Albans area! Caring for clients with chronic…read morehealth conditions, diabetes, hypertension, asthma, COPD, aches & pain, flu, and severe colds. We do GYN Exam & Pap Smear, Physical Exams for schools & employment. Cash, credit cards, and insurance accepted! The minimum age is 18. We speak English, French, Spanish, and Creole. Walk-ins are welcome! We will help you apply for Health Insurance

While in the area I decide to stop here and take my DEPARTMENT OF TRANSPORTATION (DOT) Physical to…read morestay compliant with the DOT regulations for COMMERCIAL DRIVERS LICENSE holders and heavy equipment operator, buses, straight truck, and semi- trailer truck AKA tractor trailer driver. I started driving a school bus in 1991, straight trucks 1992, and then big riggs I'm 1996. Ihave visited Canada and all of the United States, accept for Oregon, Washington and Idaho. Just a little history on why I have a CDL! Back to the review, lol! My first time at this particular CMD was maybe 2020. I wish I could say that all City MD's are the same but reviews will vary. Walking inside the facility I found it emaculate and everything was in its place. The ladies at the front desk was very cordial but the worker that came from the back was very rude. She interrupted us while we conversing. Other than that everything else was fine. I didn't remember that there was a parking lot in the back so I paid for two hours on the street and then moved to the parking lot. The rational for street parking is because I had to drop a friend off at the Asthma clinic and I walked to the CMD. So I did the physical and all went well I also brought papers to get a blood pressure monitor. Finally I did her X-rays on my finger because my finger was slammed in my car door when I got out. Well! How'd you slam your finger in your own car door, one might ask? Well I was distracted, okay, okay. Okay, I wasn't minding my business. I like to observe my surroundings for my safety. Well, I guess I'll chalk up scanning my environment for safety, it didn't work well. SMH! The other staff and doctor that I dealt with provided compassionate care and kept me informed. It was a good visit. Doctor Lee gave me my results on the X-ray. All is well with the finger just tender to touch, Doc says take Tylenol and ice. (Since you don't know me, I did it). I immediately replied, Trump said don't take Tylenol, he looked at me turned around and walked out of the room. I need to resist opportunities for joking when they arise. ‍ Oh well! I'm out!

I never knew the Dr's name, never introduced themselves. Never smiled. Definitely resented being…read morethere. She refused to recommend an electrolyte drink or OTC solution when I asked for something with little to no potassium without pee and blood tests first....be real people can't throw money around on expensive tests because they are thirsty! Unlike another commentor I did find Maria at the front desk to be organized and friendly, just totally wrong with her information later on, and deaf to reason or logic. She actually warned me on the phone that I may not get the Dr to order an MRI which was correct and ok, but seeing I had several maladies I decided to go anyway to at least get referred. I desperately need this MRI as comparison for court because of an assault that occurred making my torn labrum worse. My proof could evaporate with time. I will even just pay out of pocket for it right now without insurance! The Dr did xrays negative at clinic. She says "next step mri" I thought she might order it. She has Maria get me a referral (Fri) for an orthopedic hip surgeon for Monday, pretty quick. I was impressed. I spent months finding in network providers through Anthem and my Health Advocates, how did she do this so fast? Few hours later I thought this is not right, google search. That's when I decide to call that doctor because he does not exist on the internet!!!! Or on Anthem's site. He is NOT an orthopedic hip surgeon he is a Pain Management doctor. Pain Management must be prescribed with my insurance, but I don't need that, I need a comparative MRI and surgery consultation. And I need it now!! For court!! For pain!! Before more damage is done with incorrect healing. You can't bring a pain management doctor to court. Maria says this is the process to see someone else first to get yet another referral for a surgeon. Why am I seeing 2 doctors? I need a Hip Surgeon Expert for court not a pain management dropout. If my lights don't work, I don't call a General Contractor or a Plumber to fix my electric and pay them for an unnecessary visit....I call an Electrician! If there is a chance for possible surgery, you see a surgeon. Then the surgeon will recommend pain management and or rehab. I did 4 MRIs, 1 CT and 3 Xray last year with various providers all direct to specialist with no middle doctor or PCP. All in less than a week I had scans. Totally overlooked my cold symptoms or manage to prescribe antibiotics. Summit health phone systems are the worst outsourced waste of time. You can never talk to an office directly.

The location was easily accessible, the place was clean, bright, the staff personable. The nurse…read morepractitioner who saw me really inspired confidence and was knowledgeable about the issue I had. 10 out of 10!

Urgent care places can really be a hit or miss. I came here back in January feeling awful with 103…read morefever and climbing. Front reception was nice and the wait wasn't long. The tech that took me in to check vitals and take swabs was patient and understanding. His positive attitude and great bedside manner really made the visit a lot more pleasant. Everything was quick and the results were immediate. I was able to get a script for medication and they provided me with a note for work. Thank you AFC Urgent!

It is rare to find such kindness and professionalism in one place. The doctor and staff are highly…read moretrained and the facility is well equipped. The doctor gave us ample time for discussion and prescription. The community is blessed to have this clinic.

Have twice gotten a flu vaccination at the Forest Hills LevelUp and twice had problems with what I…read morebelieve is fraudulent billing that's near impossible to resolve. Both times I requested a flu vaccination, advised that my insurance does not cover vaccinations administered at an urgent care and that I would pay for the service. Both times I paid for the vaccination upfront and have the receipts. As part of the lengthy registration process, I was required to provide insurance information. Both times, LevelUp billed my insurance for services I was never advised of and when my insurance denied the claim, they came after me for it. It gets worse because there is no easy way to resolve this with LevelUp. They continually send me TXT collection notices that don't allow a reply, the phone number on the TXT notices does not pick-up and the website the TXT refers to is apparently a third-party agency that can collect but not help with resolution. If this were a legitimate transaction, a issue like this would be easy to resolve. Given that this is the second time this has happened and LevelUp's obtuse collections procedures, this seems outright fraudulent and recommend avoiding this business.

For me at least it was better then their rivals. They wait time is shorter and for the type of…read moreinjuries I usually sustain (possible fractures or broken bones ) they have a orthopedic on staff. They other places don't. The other places took X-rays and then referred me to an orthopedic . That has been my experience. I am writing this the same day I had my injury. At first I went to another urgent care, they told me it's a 2 hour wait and no Orthopaedic on call. Then I came here and in 20 min I was being examined. Out the door when I would have still been waiting at the other place. I'm in pain now so my writing may be all over the place but I did not see many reviews here so I thought it would be good to post now before I lost me momentum

Dr Janet is the best doctor and make you feel real comfortable and everyone should go see herread more

I went to AG Urgent Care in Jamaica on Saturday 14 Oct 2023 feeling quite unwell - aches and pains,…read moreshivers and shakes and also quite severe back and shoulder pain. I was seen by Latoya Betton who listened to my chest, took vitals and said I had the flu and prescribed anti virals. What she didn't do was tap on my chest which would have revealed that I actually had pneumonia. I also question how she could have listened to my chest and not heard pneumonia given by that stage I actually had quite severe pneumonia. The severe back pain should also have led her to contemplate this and to order a chest Xray - but she didn't order that. She also said my temperature was normal but failed to put together that I was taking both Advil and Tylenol - which I was and which I told the nurse. That is - my temperature in the clinic was medicated. Later the same day, the pain in my back got so bad I had to go to Emergency where my shortness of breath was also noted immediately and they were immediately concerned, ordered a chest Xray, CT Scan and other tests and determined that not only did I have pneumonia but that it had developed into Sepsis. I was admitted to hospital for 5 days altogether, lots of IV antibiotics and other things. Had I not got to Emergency, given sepsis had already started, I could have ended up in septic shock and died. Latoya Button failed in her care for me. She failed to diagnose pneumonia and failed to clinically avert to what my symptoms could suggest or order appropriate tests. I called AG Urgent from hospital on Monday 16 Oct 2023 to complain and have this matter escalated as I was concerned for patient care at the center and wanted to ensure no one else had my experience. I was told I would be called back for follow up. It's a week later now and no one has called me. Based on my experience, AG Urgent Care is unconcerned with actual patient care or experience and I would strongly advise against visiting the practice and especially warn that Latoya Betton may get your diagnosis wrong - and it could devastating.

Very well run practice. Everyone on staff is on point from the doctor to the front desk…read more I saw Dr. Zhu. FYI there is a male and female doctor for your needs. Dr Zhu was very attentive and gave me ample time to deliberate over my conditions. I saw him for an annual checkup and chose him as a PCP. Time will tell if he is the one for me. Would recommend this office for anyone looking for a PCP.

I needed to get my wellness checkup and annual blood tests, but my normal PCP was fully booked all…read morethe way till January. I went on Zocdoc and looked for another physician in my network and found Dr. Liu based on positive reviews. I made my appointment via zocdoc and the clinic subsequently called me to confirm and get my insurance information. Check in was a breeze and the waiting time wasn't too bad. I got all the routine checkups and met with Dr. Liu. She's seems extremely knowledgeable and cares about her patients. She listens to you if you have any questions or concerns. I didn't feel like she was trying to rush through the appointment like how I've felt at other doctor visits before. They set you up with a patient portal where you can create an account and log in to see your lab results. This is the first time I'm experiencing the use of such technology at a clinic and needless to say, I'm very impressed. For the followup, I was given the option of an in person visit or a virtual visit and I chose the latter so I won't have to deal with the busy streets of flushing and the headache of traffic and parking in the area. You aren't given a specific time for the virtual visit, but just a range of a few hours, since the doctor calls you when she has time in between patients. I wish that the virtual visits were more coordinated, but other than that, overall I had a positive experience.

Waiting period was very short, they no longer take walk-ins. Very friendly and kind people. Dr was…read moregreat and very informative and detailed.

I went to the office for the first time to get a PCR test. I waited 40 mins and when I asked the…read morereceptionist how much longer she said give me a minute. She came back and said to they coming to get you now come right it in. When I opened the door the medical assistant did not greet me or introduce herself. As I followed her to the room she started asking me medical questions, her back towards me and tossing the red bins on the table as if she was tiding up the area. I got up and walked out! She asked Why? I said You are rude and unprofessional to patients. You don't treat sick patients like this. Her name is JAMILA - I didn't not want her to stick a Q tip in my nose with that attitude! I stormed out because I did not want to cause a seen in the office. I'm a RN and I know what is like to have a upset patient. The receptionist was kind enough to call me and asked if I want to speak to the manager. I said sure but assured me the manager will call me back. It's been 20 mins and no call yet. Don't waste your time going to this facility. You will not receive a good patient care service. The worst experience ever!!!!

I love the professionalism the ladies at the front desk have. I love that it wasn't a long wait. &…read morethey are very attentive. The Doctor was knowledgeable & helpful. She explained my issue where I could understand. I've been here several times. & never had a bad experience. I definitely would refer others here. But I don't want it to get crowded & have crazy wait times. My son in law came from out of town & also was seen here. His experience was pleasant as well.

Actually the worst doctor's visit I've had. There has never been a doctor present here. I went…read morethree times, and I was turned away. Not that I went there three times on a bad day for them, because I went three different times scattered between six months. Why bother calling it "urgent" care when you don't even provide basic care? I would guarantee the Deli next to the place would take more initiative to care for you if you went in sick/ hurt. They don't do half of the things they advertise. They don't even do a rapid COVID test according to the sign boards. But apparently they "can" do a rapid COVID test for $100, WITH Empire BCBS insurance! Absolutely ridiculous! If you are in the area and need care, I suggest you take the effort to get to UMD which is like 2 minutes from this place.