I had R&R change a water pump for me and I was really happy with the work that David the owner did…read more After driving just under 15,000 miles the water pump died again and I bought my vehicle back in thinking it would be covered under warranty. After David looked at it I went back in to talk to him and he tells me that I had a blown head gasket and it would cost $6,000 to get it fixed. I told him to put it back together and I would fix it myself. When I got it home I noticed parts were missing and hoses weren't connected. After further investigation I realized that the head gasket was not blown and it was just a water pump. Water pumps are suppose to last 80,000 to 100,000 miles. David the owner ether has lack of knowledge on how to diagnose or he was trying to scam me out of $6,000. I would never go back or recommend this shop to anyone.

This is the best place i ever went to.I had numerous repairs done here.Great service,honest,people…read morevery knowledgable. All repairs are done on time and with no problems after. This is Old time good serve built on referals and good reputation Erik

Jeff is an excellent business owner and mechanic. He absolutely takes pride in the work performed…read more I had trouble finding someone to diagnose an electrical issue and Jeff jumped right on it, figured it out, found an alternate part (rather than the very expensive OEM part) for far, far less money and ultimately fixed the issue at a reasonable cost and quickly too. I would and will recommend ADI.

This place is H O R R I B L E…read more We had our car brought there and they tried charging us $210 to replace a coil in the car. When we researched the amount of the part and how much they supposedly charge an hour they were over charging us at least $90. When we called them on it, they screamed on the phone and said, "Fine! We'll take $100 cash". So we agreed to that number and then not even 5 minutes later they called and said, "Forget it. We took out the new part and put back the old. Deal off" So we had to tow it to another autoshop. It's as if they got upset because we called them out trying to overcharge us then they retracted their deal out of pride without even trying to rebargin. Unbelievable. They must be spending too much time in Adam & Eve- the adult store next door! Take your car someplace else! There are plenty of places in Worcester!!

I bought a 150cc Vespa scooter in the Spring of 2008 and in the course of insuring it as a…read moremotorcycle my insurance company accidentally canceled the coverage on my regular car. In order to re-gain coverage on my car my insurer required an inspection and the closest agent they recommended was Auto Depot. I drove over there one day and walked up into the office. It turns out that the business was officially closed while they did inventory (and I think some staff were on vacation). Despite that, when they found out I needed an insurance inspection they grabbed the paperwork and a camera and took care of me. I was pleasently surprised that they did this while "closed" since I don't think inspections for insurance companies are a big money maker. A few months later (and after dumping the vespa on a street one day thanks to a wet manhole cover) I brought the scooter to them to see if they could repair a couple of dents and a lot of paint scratches. After taking some gentle ribbing about owing a scooter (I think some of the staff are serious motorcycle heads) they gave me a price estimate and told me it may take a few days of work since they'd have to custom match and mix the paint. At that point one of the owners offered to give me a ride back to Roslindale Village where I could easily walk or grab a bus back home to my house. They were unable to get official Vespa paint so they used some sort of optical scan gun to read the colors and generate the info they needed to have a shop mix up a custom batch. The end result was fantastic - except for some scratches on some chrome bits that I don't care about they fixed all the dents and matched the scooter paint *exactly* when repairing the body scratches. The final price was exactly what they had estimated as well - no surprises. So in summary: * They opened the shop just to perform an insurance inspection on my car * An owner drove me to Rozzie Village after I dropped off my scooter * They mixed custom paint when fixing the scooter and did great bodywork * The paint/bodywork estimate was exactly what I ended up paying Obviously this is just my $.02 but they've earned my loyalty and I'll be bringing the car back there some time to get some body panel scratches fixed. -chris

This place is fabulous. I just moved to town and during my cross-country trek from LA, my car got…read morebumped in a parking lot and no one left a note. I called Auto Depot as soon as I got to town and they were able to get me right in. The service was incredible. Friendly, upfront staff. Not only fixed my car through the insurance claim but also a handful of other things, like an oil change and brakes. They're an all-service shop, which is really helpful. They were also able to somehow get my deductible lowered, which was really awesome and unexpected. My only reason for 4 and not 5 stars is that I had also asked them to check my wipers and they forgot but that's really not a big deal. I'll call them and take it back in at some point, but really not a big deal. Overall, I think I've found my new favorite body shop. I would highly recommend them.

They found the problems with my vehicle quickly, found solution quickly and i was on way without…read moreany problems. Great experience. thank you, Carlos from Worcester, Ma.

I wish there is a negative star. I went to this shop, to replace my front brake pads and rotors, he…read moresaid he need to inspect and then only he can give the estimate. The estimate he gave is far away from the market price. So I didn't proceed with him though he charged me 100 bucks just for the inspection and his time. I went there with known issue, I don't why there is a need of inspection again until unless to rob a customer. I went here to support local businesses but it didn't turn out well. Stay away from this shop. This is really a bad day

I can't say enough good things about this family-owned auto body shop. My experience is always…read moreoutstanding. The quality of their workmanship is bar none. Jake and Tommy, are absolutely great--professional, knowledgeable, and personable (not to mention easy on the eyes ladies)! The staff always takes the time to explain everything clearly with honesty and results always exceed my expectations. It's rare to find a shop that combines skilled craftsmanship with such a personal, trustworthy approach. If you're looking for an auto body shop that truly cares about its customers and takes pride in their work, this is the place. Highly recommend supporting this local, family-run business! Love love love them!!

Super friendly & helpful crew at Mass Motors. Fixed up a couple dents & scratches and my car looks…read morebrand new again and all within a reasonable budget/timeframe. Really appreciated the level of service and communication throughout the repairs.

Neighborhood Wrench (NW) told me I needed an engine and assured me that my 21 year old car was "In…read morepristine condition" and worth having it done, so I ended up agreeing to it. When I picked up my car, Doug gave me a invoice with extra parts that I paid for that were NEVER discussed with me and were working fine. Doug called me sometime later to see how my car was running. I thought that was odd, but I told myself he was just being nice and I told him it was running ok. A few days later, my engine light came on and it started running horribly. I thought I had developed another problem with my car. Some time after that, Doug called me again. The first time he called me I told him my car was running ok, so I thought it was really odd he was calling me again. I did not answer his call. I then discovered my car was misfiring on the #6 cylinder because they installed two #1 ignition wires on my engine, one on the #6 cap and plug that was also badly cracked. I had also put brand new plugs in my car right before I took my car to NW, and I also discovered that the plugs in my engine were burnt and rusted. They were not my new plugs. Have you ever had your car repair shop call you once after you picked up your car? How about twice? Is it possible that Doug was calling me because he was expecting my car to malfunction so he could have me bring my car back to him to "fix?" Doug said this is ridiculous. Is it? Doug wrote on my invoice that all new parts were put in the replacement engine, and he told me that all old parts in the replacement engine were removed before installation. They were not. Doug also told me that I needed a new radiator because it was full of rust. I looked in it after I found the cracked wire and rusted plugs, and it was full of rust. See photo. Doug told me that not transferring my plugs was "AN" honest mistake and that my car was running perfectly when it left their shop and I was "misinformed" if I thought that putting "wires" (one wire, not two, and badly cracked-see photo) in the wrong order would cause my car to malfunction after driving it for some time. It did! "AN" honest mistake is one mistake, not five: 1 They did not transfer my new plugs into my replacement engine. 2 They did not take the old parts out of the replacement engine and left the old plugs in it. 3 They installed an incorrect wire in the wrong firing order. 4 The wire was badly cracked. 5 They replaced my radiator because it was full of rust and it was still full of rust. Doug's explanation in his own words for installing parts he never discussed with me: "Your upset that we replaced parts without talking to you, this was all part of doing the job properly so we can stand behind it." "your plan was to keep the car running as long as possible, as such it was the obvious thing to do." The OBVIOUS thing to do was to talk to me first! It is my car, my money my decision, not yours! Doug replaced my clutch and tried to make me feel that spending $648.55 for clutch parts that has nothing to do with how the engine ran and was working fine, was a deal because he "only" charged me for parts. ONLY?? I had no idea if he did or didn't charge me labor as he did not list labor charges per parts installed on my invoice. After the AGO contacted Doug, he produced the breakdown of labor for my parts, and just as I suspected, he DID charge me labor for my clutch! NW charged me for a clutch, water pump, cap and rotor, gaskets, seals, manifold, thermostat, and I paid $1,031.75 for a fuel injector and bracket, all without discussing any of it with me. I think he saw me as an easy mark because I am a woman in my 60's, and he knew he was highly recommended to me and I trusted him. Doug wrote on my invoice that my replacement engine with "88k" miles was documented, but when I requested that documentation, I was told Rick must have done it as Doug didn't know anything about it or have it, but he could give me the receipt from the junk yard. When I called and asked him for the junk yard receipt, he told me he had "just cleaned house" inferring that he threw it away, and then ignored my other attempts to get it. He did send me the receipt after I sent him a certified letter, and the receipt does not indicate mileage. I believed that the new replacement engine would increase my cars resale value, but I spent thousands on an engine and I did not get any documentation on it or proof it actually has 88k miles on it. Doug was the one who gave me the bill. I am assuming he prepared it and or read it before giving it to me, and if they don't actually have any documentation, why was it written on my invoice? Fraudulent Business Practices? When I told Doug I would talk to Rick, I was told that I couldn't because he doesn't work there anymore. Really?? Aren't they related? Doug did reimburse me for my spark plugs and nothing else, but I now don't believe I even needed an engine in the first place.

Terrible service with the Turo rentals. Dirty Teslas with broken windshields. Non-disclosed and…read morehuge hidden fees and costs charged weeks later. Mysteriously. Avoid this headache. Doug's non-disclosure seems to be a recurring theme in the reviews.

A great spot that wasn't pricey, and took their time to explain what was going on…read more We have a pretty new car that was not able to be aligned. The head guy took his time to explain what was causing this issue. When I went in to the dealership, I knew what the problem was, and was able to be very succinct about what needed to be done, and that solved it. If this car wasn't still under warranty, I would definitely trust them to fix it for a reasonable price, and good quality work. I will definitely be coming back!

This is a wonderful auto service shop! They are organized, friendly, honest, and fairly priced…read more They provide ride service and loaner vehicles too. I can only speak to this location, but I have no doubt that their other locations are great too!

These people are amazing and do great work for the money, and they took care of my transmission…read morewhen nobody else would touch it!

I love this place. As a woman, it is hard to be taken seriously and treated fairly when you know…read moresomething is wrong with your car. I have always been treated with nothing but respect and always given a good deal. They explain things so that I understand and don't make me feel less than any other customer. Would definitely recommend and will always be a loyal customer.