I've been a patient of The Doctor for almost a decade. The team are friendly and attentive. Their…read morespace is clean and spacious. Sam the approachable office manager is very helpful and efficient, he goes out of his way to assist even after clinic hours and answers my questions and concerns. Dr. Shay is sweet and competent! My doctor, Dr. Madrid is very patient and kind, she listened to all my concerns and understood my hesitations without judgement, and then presented the best options to take for the betterment of my health. If you are looking for a type of care that is sincere, supportive and efficient; The Doctor West Hollywood is the right place for you.

Ok first things first I came here in a vulnerable time when I needed STD screening and Pap smear…read more The doctor Shradha Patel had some of the worst bedside manner I've ever gotten. 0 personality, that's fine. But she continued to lecture me about cancer screenings using fear tactics ("I knew a 25 year old who died from breast cancer bc she wasn't doing daily exams"). Mind you, I'm here literally for a cancer screening - so why are you trying to freak me out?? Next, the management. When I left, I said "do I need to schedule my follow up?" And the lady at the desk said no, your doctor scheduled it. You'll get a confirmation in your email. Never got any correspondence so I assumed no news is good news and forgot about it. Then I get the most unprofessional, goofy ahh text threatening me with a $250 no show fee. I was still able to take my telehealth call even though nobody told me about it, which makes this even crazier. I still had my appointment. There are so many clinics and better offices to be taken care of in LA. Just steer clear of this sh*t show.

I do not recommend going to this doctor to anyone. The sanitary conditions there are…read moreterrible--absolutely awful. And the person sitting at the front desk is extremely rude--just incredibly rude.

Dr. Makovoz and her team are always so thorough, supportive and effective in all faucets of their…read moreoperation! From the second you check in with Luba to when you meet with Ina and then to Dr. M! Nothing but pure TLC in this office. HIGHLY recommend. Thank you!!

I've been with Dr. Sari for about six years and I love her. She's a true partner on my health…read morejourney. She's warm, caring and nonjudgmental. If I come across an article about some new drug or other health news that I'm interested in, I can send it to her and we'll discuss if it's right for me. When I go in for an appointment, she takes her time to listen and talk about my concerns. Truly, I give her my highest recommendation. She's a rare jewel in our crowded, chaotic health care system!

While I was a patient of Dr. Sari for years and was relatively happy with her care, I unfortunately…read morecannot recommend her after a negligent and extremely inappropriate experience that I am still struggling with today. I reached out because I feared I may have contracted a very scary life-threatening medical issue- something that with better warning and follow up care on the part of her and a specialist, likely could have been prevented. When I got the diagnosis from Dr. Sari for the very thing I feared, I became understandably terrified, sad, and couldn't help but cry. I apologized for being upset and despite my own emotions, I felt it was important for me to give some feedback about why this diagnosis was extra upsetting to receive. I respectfully expressed that I felt I had been let down by her and the specialist for not being warned or given proper instruction to take a common OTC supplement that would've prevented this. While I was in tears because of the diagnosis, she quite literally scolded me over the phone because of this feedback. She deflected all responsibility onto the specialist, despite me reaching out to her to confirm the specialist's treatment plan was safe and well-informed for my situation- something I thought was a standard thing to expect of your primary care physician who has a more complete picture of your health history. She proceeded to have a complete emotional outburst and said some really nasty things to me, singling me out as a patient, and yelling over me as I tried to speak. I was completely stunned. Feeling very overwhelmed and upset by her argumentative confrontation in response to reasonable feedback, I tried to diffuse the situation by pleading with her, saying I didn't feel this was an appropriate time to do this, she had just given me a serious diagnosis. I had to get my tears together to reason with her and said "Dr. Sari, please I'm not trying to argue with you" - her exact words were "GOOD! THEN DONT!" Not to mention before the testing she said I could take an OTC med that, if I had the thing I was asking about, could've killed me. I'm glad I didn't take it, since my test was positive. While Dr. Sari is generally pleasant, it seems in times where it matters most, she lacks real compassion for people who are reasonably concerned about their health. I gave the same feedback to the specialist & he calmly and professionally heard my concern and agreed he should have mentioned the OTC supplement to prevent that diagnosis. Dr. Eitches' inability to remain compassionate and professional when giving someone a very scary diagnosis ensures I never want to receive bad news from her again. She made an already bad day so much worse, and I initially thought there must be something major going on in her personal life, surely she'll realize how inappropriate that was later, but she never reached out to apologize for how she handled that day. That says the most of all to me. I debated writing this review because she was so immediately reactionary I expect she might write a response implying (as she did while scolding me over the phone that day) that I was a difficult patient, in order to deflect from her completely inappropriate behavior. Before our call she already seemed to be annoyed that I emailed after hours when I became violently ill suddenly, despite me being told by her it's fine to call with questions and concerns during office hours and to email after hours- something I only did when I was genuinely concerned about my health & I very rightly was in this case. I said I was happy to make an appointment- my after hours email was just to get an initial read on whether my situation was life-threatening & get tested before a long holiday weekend where things would be closed. Maybe that makes me a difficult patient to a doctor like Dr. Eitches. But I'm writing this review ultimately because this has deeply affected me emotionally & made me avoidant of seeking out care. I will also be at higher risk of getting this issue again for the rest of my life. I don't want another potential patient to be the emotional punching bag for Dr. Sari, and be spoken to as if you're a bother, and a nuisance for being concerned about severe and sudden symptoms. It cost me $350 for the 15 minute phone call where I was dismissed, shamed and screamed at that day. A doctor is not just there to order tests or write prescriptions- especially one who doesn't accept insurance for "better care". How doctors listen to us and speak to us matters. Nothing will outweigh the bottom line- A doctor should never EVER talk to a patient the way she talked to me, let alone while in tears during a scary diagnosis. I had many good years with her like many reviews reflect but this is a real possibility of what you might get with her, as I did, completely unexpectedly. I recommend if you're on the fence, you seek out someone without any history of brazenly scolding a scared patient, with seemingly no remorse.

Dr. Kawashiri has been my Dr. for over 30 plus years. You…read morewill be hard pressed to find anyone like him. He is the best. He works diligently all hours of the day to give you comprehensive up to date care. He truly cares about all of his patients. Kay L.

He's the most understanding and patient Dr I've ever had. If I could give him a10 I most certainly…read morewould.

I had an excellent experience with Adrian, the Reception Scheduler at Men's Health Foundation…read moreSunset. From the moment I arrived, Adrian was professional, welcoming, and incredibly helpful. He made the scheduling process smooth and stress-free, answered all of my questions with patience, and ensured I had all the information I needed for my appointment. His friendly attitude and attention to detail made me feel valued and respected as a patient. It's clear that Adrian genuinely cares about providing outstanding customer service and helping people access the care they need. Thank you, Adrian, for your dedication and professionalism--you are a tremendous asset to the Men's Health Foundation team.

Very professional and very kind healthcare staff. The Receptionist Adrian was very helpful and kind…read morewith helping me get a referral for an outside care provider. The healthcare providers were very attentive with drawing my blood and making sure I got the quality care i needed. As a gay dude, definitely would refer people to this facility, especially for the good looking front desk staff :) Justin J.

The staff and Dr Chetver are really nice. She is not one of those doctors that is trying to get…read moreyour money for no reason and have you come in for every minor detail; she and her team will resolve some of my issues through the phone without charging me. I really felt like I could trust her which is rare with how healthcare is nowadays.

Absolutely horrible customer service. Not to mention the office is in a dirty strip mall above a 7…read moreEleven and had a foul odor in the tiny waiting room with broken chairs. How can this even be happening. Office personal was rude as ever could be. Avoid this clinic.

I ve been a patient of doctor Vlad Nusinovich for a long time! He is a great and professional…read moredoctor! So amazing service and care!!!

Dr. Nusinovich has been one of my primary care doctors for a long time and always very helpful and…read moreavailable and has a great experience on all his practice

I was referred by Dr. Klapper to Dr. Kalpari for my pre-op tests and exam for clearance on my…read moreupcoming hip surgery. Dr. Kalpari is kind, knowledgeable, listened to me, and answered my numerous questions. It was obvious that I'm anxious about this surgery, and Dr. Kalpari said so many things that made me feel like I can do this:) He treated me with kindness even though he's probably heard the same questions for 30 years. (He's been doing pre-ops for Dr. Klapper that long!) Dr. Kalpari made me feel as if he was talking to a member of his family. I appreciate you, Dr. Kalpari, and I'm so happy that you will be taking care of me at Cedars after my surgery. Thank you!

I was looking forward to having a new general doc & unfortunately after 2 tries - I won't be back…read more The only exceptional person on the team is the phlebotomist who is an absolute sweetheart. The office has super thin walls so you hear everything in the rooms + the common corridor I was told that patients are to examine their own lab results and that the doctor does not review them unless specifically asked by patients or when the lab calls him for life threatening results The doc marked off and billed my insurance for every test besides the 1 test that was concerning and what I had actually come in for Dealing with the billing after each visit was just as unenthusiastic as the appointment itself When I questioned the invoice from the lab, I was told that I, as the patient need to tell the doctor what tests he needs to ask the lab for Unfortunately, In my experience with this office, It felt like all they want to do the bare minimum & just bill your insurance and they don't actually care about the actual patients :-/

The best Doctor ever!!!! Such a sincere, very caring…read moreDoctor. The only Doctor I have ever seen that absolutely cares.

A very nice old-school doctor, without modern "let`s try that". He knows exactly what needs to be…read moredone and where. Thank You, doctor Shemer.

Melody was the bestest ever!!! She knew exactly what was going on with me and was extremely…read moreprofessional! Thank you !!!

I don't understand the point of them having a system to make an appointment if you still have to…read morewait for over an hour past your appointment time. This is very frustrating. I will choose a different urgent care next time.