Quoted me $899. flat rate (meaning that this was what I was going to have to pay no matter what!)…read morefor a USB flash drive recovery and tried to claim that the process was extremely difficult and that no one else could handle it as well as they. Ended up going with another outfit and paid less than half what I was quoted by SERT, and when I informed "Todd" from SERT that I had paid $400. (which would have been $300. with the outfit I went with, except that my drive was encrypted so it cost an extra $100.) and recovered all of my data, Todd replied (after-the-fact of course) that I would have paid less with them, which is absurd based on that he was arguing beforehand about how his $899. fee was reasonable. It would appear that there are "two" Todds, because sometimes he replies with somewhat helpful messages and other times seems to be irritated and writes negative emails that appear to stem from insecurity and resentment that other companies out there are thriving charging far less for the same services. My advice would be to avoid SERT at all costs - from what I can see, this is another of those outfits that gets hold of your broken drive and then extracts whatever they can from you. My review is based on the inconsistent quality of customer service and that they quoted me $899. and assured me that no one could do the job for less, and then had the gall to try and claim that they would have done it for less, after I did find another outfit that did do the job of 100% data recovery. Very unprofessional attitude. In sum: this is how the "data recovery game" works: most all of these guys are more crooked than a barrel of snakes and will extract as much as they can out of you once they have your drive. Some will quote a very low initial price and then once they have your drive will quote something like three hours of work at average $300. per hour - others like SERT will quote you around a thousand right from the getgo - in sum, most of these guys try to get the magic figure of around $1000. from you. If you can, as I did, find a place with great reviews and a flat fee that is reasonable, go for it. Yes, data recovery is not cheap, yes it will cost you a few hundred dollars, but no, there is no reason to pay more than that, not even for "chip off" USB drive recovery, it still should not cost more than a few hundred dollars. Do not pay more than a few hundred regardless, hold your ground, and you won't go wrong. I gave them two stars (versus just one) because SERT was up front about price gouging - versus some of the others that lure you in with some hope that they will charge little, and then end up charging as much or more than SERT anyway. P.S. Be wary of five star reviews for companies that come from Yelpers with just a few reviews....

Look, data recovery is not cheap. Todd was up front that he may not be able to save everything, but…read moreasked what types of files we would like to prioritize. Our external hard drive with over a TB of data was 80% recovered and the turnaround time was less than 24 hours. The 20 years of videos, photos, and music was worth every single penny. Yes, there are cheaper places out there, BUT my IT friends all had the same recommendation, SERT. I did a Yelp quote with another business and even they recommended SERT. I would absolutely use Todd again. Again, yes it is super expensive, but this man has an amazing skill set and it is worth the price.

Our business took on 4 feet of water during hurricane Helene, completely submerging our computer…read moreserver under water and I thought all hope was lost.. The first company I received a quote from tried price gouging us and said to submit through our insurance, and that it would take weeks to restore IF they were able to do it. I am so thankful I continued to shop around and found Eco Data Recovery! They were so helpful and sympathetic towards our situation AND were able to restore our drives within days! I am so impressed with them and highly recommend. I also gave their information to our IT company so they can recommend them to their other customers. They saved me months of headache because I would have had to re-enter our books for the entire year.. Thank you, Eco Data Recovery!

This is the first time I needed data recovery services. I'm glad I chose Eco Data recovery. From…read moremy initial phone call to ask about there service, to my last phone call after I received my recovered data, the service was excellent. Carole was great to talk to, and my data was recovered completely. I would totally recommend Ego Data Recovery for both their courteous and quality of my data recovery needs. Thanks to the team!

I would definitely recommend Rusty with Ballard Computers to anyone! He was completely…read moreprofessional, competent, friendly, completely knowledgeable about computers and what I consider a very fair quote. He was able to complete my computer issue the day after I dropped it off and I was so appreciative! I can't thank Rusty and his sweet wife, Darlene enough!! He is my new computer tech!!

Excellent experience and service! Rusty knows computers and does not try to upsell you or inflate…read morethe price. My sister was visiting and uses her computer for work. He checked it out and fixed her stick keyboard. I'm so glad I found someone I can trust with my computer! I highly recommend Rusty with any computer problem, he has 20 plus years of experience.

Best experience in a computer place ever. From the moment we walked in Sean knew what we needed…read moreeven though we didn't. I would highly recommend Refresh Computers for all your computer needs.

Stopped by for some quick advise today... Sean was professional and helpful. Everyone o have been…read morehelped by here this year has been great. I bought a rebuilt computer here and it works great.... If you need help, this is your place...

Friendly professional expert service from a local independent store you cann't get from the big box…read morestores.

The guys are freaking genius. I've been coming here for years and it's figure out every time I've…read morehad a problem for a reasonable price of a reasonable time. If you need help with your computer, you gotta see this guy.

Friendly and helpful. They have been a huge help when it comes to fixing my computer and iPad…read moreissues. They have a vast knowledge of the industry and take your concerns and needs seriously.

Not cheap, but a life saver…read more They take your dead hard drive apart in a clean room, replace the damaged parts and pull the data off and put it on DVDs. It is a miracle. They keep your damaged drive to use for parts for other customers.

They Lost My Device and Took NO Responsibility…read more Do not trust them! I hand-delivered my mother in law's cellphone to them for data recovery, they lost it and took no responsibility. I signed their contract and delivered my mother in law's cellphone to them, they said they will have diagnostic results in about a week, so I called them after a week and no one had an answer. I kept calling and a few MONTHS and they dodge an answer. After multiple calls, someone maned up and said it was lost in shipping from their Irvine office to their lab. They said they will follow up with FedEx and every time I called them there was no response for a couple of weeks. At the end their operation manager Jeremy Provchy said because it was lost on shipping, they accept no responsibility! I ended up buying my mother in law another phone and suck up the cost, time, embracement, and headache. She had a trip planned to Turkey and since her new phone wasn't registered unlike her older phone couldn't use it there. Do not do business with them they have no professionalism and worse customer service. If you encounter any issue with their service, they simply stop answering you.