Following an unexpected car breakdown, I was forced to buy a last-minute Megabus ticket between Austin and Houston. I'd heard about the service before -- and was familiar with Megabus in general, having lived in the Northeast where it first started out -- but hadn't previously used it. Pros: 1. It's (comparatively) cheap. Even my last-minute reservation for a reserved seat (top floor, front row) was only $25. 2. It has a good number of amenities for a cheap bus. I knew beforehand that its buses were equipped with wi-fi, but not that a standard 110V power outlet was available on every row. (Granted, the outlet is located near the ceiling on the window passenger's side, which isn't terribly convenient.) 3. It's reasonably efficient. The drivers and ground coordinators are pros, and work to expedite the boarding process as quickly as possible. Cons: 1. The wi-fi sucks. I tested its speed several times; the *fastest* time I recorded was 30 kilobytes per second, which is roughly on par with dialup-modem speeds from 20 years ago. (Seriously.) It was slow enough as to be effectively unusable. 2. It has no formal "stations" to speak of -- although to be fair, that's always been the case - back when it was simply "the Chinatown bus" transporting passengers between the respective Chinatowns of NYC, D.C. and Boston, it always picked up passengers at the curb, much like a standard city bus. The problem, however, is that in Megabus's case, it generally has a couple *hundred* people queuing for buses, all in a parking lot adjacent to Dobie Mall next to UT. While there's a makeshift tent on site, it's nowhere near large enough to handle the full lines of passengers -- keeping in mind that people could be waiting for one of several buses at the same time (Megabus offers separate buses to Houston, San Antonio and Dallas). While yesterday evening happened to be quite pleasant weather-wise, I imagine that waiting for the bus either in summer heat or during a thunderstorm would be quite miserable. 3. Its technology in general sucks. Wi-fi aside, Megabus's website is spectacularly unhelpful -- and that's assuming you can even get *on* to it in the first place. Forget about any features along the lines of what you'd see on an airline's site, e.g. arrival-time updates. Furthermore, customer service -- both via email and phone -- is similarly nonexistent, or at least effectively so. 4. You're out of luck if a bus is either running late or cancelled altogether. My bus was 90 minutes late due to its driver calling in sick, though thankfully another driver came in on his day off to drive us to Houston. Your best bet in terms of an on-time arrival is probably taking one of the first buses of the day. All that said, I think some Yelpers' complaints merit additional comment: A. Devin F. complained about a scheduled bus leaving before her own tardy bus, which was due to arrive an hour earlier. Sorry, but this is bunk. When you buy a ticket for a given bus (or plane), the ticket is for THAT bus/plane, not another. Yes, it always sucks when your bus/plane is running late, but you can't reasonably expect the people who bought tickets for a different time altogether to give up their reservations for you. B. Dawn T. is correct that a number of bus are clearly subleased from other companies. While my bus was a standard Megabus, one that arrived while I was waiting was a single-deck bus apparently sourced from Kerrville, of all places. Aside from these buses not having wi-fi or electrical outlets, I don't see how on earth they handle reservations for reserved seats, at least six of which are on the upper deck of a standard double-decker bus. I completely agree with Dawn that Megabus's failure to disclose this information (except in the "fine print") is a significant problem. C. I'm not sure Taraneh A. understands that "no refunds" means "no refunds," period. That's how it works on cheapie airlines like Spirit, and that's how Megabus works. Yes, it sucks to miss a connecting bus due to a delay en route, but them's the breaks. If you want the guarantee of a refund in the event of a missed bus, you're probably better off flying instead. D. Laura H. is correct that the climate control systems on the buses leave much to be desired. Even during my nighttime trip when an outdoor temperature of around 65, the bus was uncomfortably warm. Much like waiting outside in the heat, I'm guessing *riding* during daylight hours during the summer months could seriously suck. E. Laura A.'s advice is spot-on. (Ditto Mike C.'s.) Avoid sitting anywhere near the toilet if possible. Have either a printout of your reservation ready, or at the very least Megabus's confirmation email on your phone. Parking is nonexistent in many pickup spots, with the notable exception of the one at Katy Mills. I knew this going in and arranged for a ride to the bus stop; upon arrival in Houston, I took an Uber car ho read more

Son at UT Austin been using for years. Hardly ever on time, today 12:10 pm at Shell/290 Houston didn't arrive until 2:00 pm, no explanations. Paid for SMS updates, didn't receive any. Wife called customer service and they told her he missed the bus and would have to buy a new ticket--WOW!--what a whopper. Tell that to the others left standing in the parking lot, some went home. read more

Their customer service is awful. I had to change my ticket from Austin to Houston because the Houston to Austin bus got in to an accident and I couldn't finish my business in time for my return trip. I called the customer service three times and each time they kept saying they had escalated my request and that they would call me back. No calls and finally I realized I would be stranded in the bus station in the middle of the night (the bus I was waiting to board was at 10.15 PM). So I payed extra money and booked another ticket. Got a call from them right after that but no refund, nothing. The customer service is run by a bunch of crooks. The bus ride itself is a great value for the money but I would avoid them if I can. read more

If I could give zero stars, I would. DO NOT TAKE MEGABUS! I read the Yelp reviews beforehand, so I cannot say I wasn't warned... But, I thought I would give them the benefit of the doubt. 1. The location is confusing. There are several parking lots in the area, and not being from Austin, I found the departure location to be easy to miss, especially when there were other buses arriving and departing at the same location. 2. I ran up to the bus a few minutes before it was scheduled to shut doors, and they shut the doors literally in my face. I had one small carry on, and my confirmation ticket in hand, and could have easily boarded and shown my ticket in less than a minute. The doors shut and the bus left, as I stood in the parking lot in shock. The customer service at this megabus location is despicable. Considering the confusing location, and customers from all over the world, when someone is running across the street toward the bus while its doors are still open, one should be let on. Take Greyhound instead. I have been taking other bus services across the U.S. and Canada for the past decade, and have NEVER encountered such poor customer service. Not to mention manners! read more

Excellent and efficient service at a very reasonable price! Thank you!

I was actually so pissed off I created a yelp account... Let me start off by saying that this is my initial experience with MegaBus. It is also the first time i've ever been so excited and hopeful about a service only to have all of my hopes and dreams crushed by a wealth of shitty business systems and poor customer service. Unfortunately, I made the mistake of thinking that I could either a) print my ticket there or b) have the driver look me up by my credit card, name OR the only receipt I recieved via email. Yes, I made the mistake of not saving that window with the confirmation dialog, and I didn't enter in my phone number to send a copy to my phone. Ahhhh yes, hard lessons to learn at 6:30 in the AM afte ryou book your ticket before passing out. So, fast-forward to my customer service experience. I tell some lady named Paula who clearly has no concept of what can happen to email, blaming my "ISP". Try again lady, I use gmail. Your shit got dropped. Happens alllllll the time. Ohhh here's the best part. I am told that I need to purchase another ticket! Fantastic!!! not only does your shitty fail ass system. Honestly, I went into the thing expecting apologies all around and at least getting half of my ticket comped. NOPE your shitty ass management who wouldn't give me her name basically told me to pound sand. Cheers! Don't plan on ever using this service again... We'll see if they reply to my email and refund my ticket, then i'd love to reverse this review! read more

Tried to call customer service to see if a particular bus arrived, and it was scheduled to arrive 15 minutes before I called. I called them because my son on the megabus didn't have his phone with him. Customer service refused to tell me if the bus arrived or not and said it was my fault my son didn't have a phone. I typically look for bus arrival on my megabus app, but that option was working. I thought customer service could help me out, but the lay I spoke with was really rude about everything. I recommend trying the new bus line, Chauffeur. I found it cheaper than megabus and the wifi actually works read more

I've ridden the Megabus quite a few times now, but I'm done after my latest experience. Starting from the beginning, I purchased a 7:55am trip from Austin to Houston to get back in time for a family gathering. I got an email confirming the charge from WorldPay (company that processes your payment), but never got a confirmation email for my reservation. Thinking I should be fine, I show up at the bus the next morning, and the driver tells me he doesn't have a reservation under my name, and I need to call customer service. I do that, and the customer service rep tells me there was a problem with my payment and I'll need to repurchase a ticket. At this point it's already 7:55 and all I can buy is the 10:20. Luckily, the bus driver was nice enough to let me on the 7:55 still so I get on thinking I'm in the clear. Wrong. Turns out, I have now been charged for both trips, and Megabus refuses to return my money for one of the payments because "the trips are already over", which somehow absolves them from never using my money to give me a ticket in the first place. Sounds like stealing, doesn't it? On top of all this, the bus was over an hour late to Houston because of a useless 1-hr "layover" off FM 1960. This, the spotty Wi-Fi and the rising prices seals it for me. I'd rather split gas with a stranger than deal with these clowns again. read more

My dad is waiting in Houston right now for a 755pm departure... the current time is 941pm. Mega bus has not emailed a notification to him and he says he's stuck with dozens of other people, some of which are waiting for another late bus to San Antonio... Update: He waited until 1030 and finally gave up. Won't be seeing dad this weekend. Worst business ever. read more

Fuck this piece of shit garbage fucking company. Paid $50 dollars for a fucking ticket and they can't even bother showing up on time. Next day I ask for a refund and they won't give a penny back. Use greyhound instead of this piece of shit read more

Dear @megabus, You have been in Houston long enough to realize that rush hour traffic is death. If you have a bus leaving downtown at 4:30 it will take an hour or two to get out of the city. Please add the extra time to your itinerary. If you have on you itinerary that the bus leaving at 4:30 will arrive at its final destination by 7:45 you are lying to yourself and your customers. And again you have been in the city long enough to know that there are better ways to leave the city than taking one of the most congested interstates known to humankind. Could you please update your routes to find a better exit strategy. If you would like help I have several solutions, like if you insist on using the most congested freeway known to man try using the HOV lane, you are a bus the very definition of a high occupancy vehicle, (seriously the HOV was created for the likes of you and carpool vans). The west park tollway, while slightly out of the way is another amazing route out of town. I bet you didn't realize houston had so many small towns in it. I would like to think I will use you again but unless these things change I am afraid there will be a very slim chance of that happening, and I may try to sway my friends from using you as well... Thank you for your time and understanding. A current traveler PS you have some very odd routes, it has already taken you way to long to get out of Houston why add another hour to the trip by overshooting the turn and having to back track on back roads One more thing, please equip your drivers with decent gps I'm pretty sure the bus that left at 6:30 has already gotten into town. read more

Can't give even one star. The customer service resolution team tells me that it takes 5 days. So while my kids who purchased reserved seating were on the bus they were told that they were lucky to even get seats. The texted reservation was for the wrong date so I had to go back to the office to forward the actual reservation because the mobile app would not load while I was on site. Nobody cared and no attempt was made to make it right. read more

Took the bus from Austin to Dallas Feb 28th and was very happy with the service. Got there in 3:10 which is a LOT faster than Amtrak and fares are very economical. The attendants were very polite and helpful. On the return trip March 3 there was an ice storm in the DFW area and trip was canceled. Tried to re-book a later bus but they were all booked so had to take Southwest back home (45 minute ride) was well with it! Megabus was nice enough to refund my money. Only drawback is the waiting station in Austin. Not much shelter there if the weather's bad so plan accordingly. Would definitely take this bus again. read more

excuse my french but F*CK YOU MEGABUS, F*CKING SERIOUSLY.... I write this article as i sit and wait for my bus to arrive. it is currently 6:20pm, I wait for a bus that was supposed to depart at 5:20 for Houston, TX. There was a Houston bus that arrived, but instead of loading the 5:20 passengers, the 6pm passengers boarded the bus and left (FOR WHAT F*CKING REASON I HAVE NO F*CKING CLUE, IN WHAT UNIVERSE DOES THAT MAKE ANY F*CKING SENSE...). Now, the only explanation that the 5:20 passengers have is that our bus broke down and another bus from God knows where will be here in 35 - 45 minutes to take us to our destination. Basically, I bought the more expensive 5:20 ticket so that I could get to Houston earlier. And now I am screwed and Megabus customer service cannot even offer me a refund. KISS MY GREYHOUND-RIDING A$$ MEGABUS AND GET A LESSON IN CUSTOMER SERVICE. fin. read more

Totally unacceptable! 1:15pm bus was delayed due to a tire problem. Those ppl just told us to wait until 4 & it got postponed again! U could have checked the problem before passengers boarded. U just did nothing. The staff did not care about us at all. I have taken megabus before. The experience was okay. But when there was an emergency, they treated us like shit. No way. This is unacceptable. read more

Just as cramped as the economy seats on today's airplanes, without the customer service. Bathrooms have no sinks - ours had a hand sanitizer dispenser that was empty. The driver played his music without headphones, making it impossible for me to concentrate on my book. Wifi is too slow for movie downloads or streaming of any kind. Big disappointment. read more

NO ONE SHOULD EVER USE MEGABUS. They deserve to fail. They have no problem-solving skills or care for the customers. They just want the money. Their entire marketing scheme is not true. I will absolutely never use this service again even if I was paid to ride. read more

I rode the Megabus from Austin to Dallas. The bus was on time, clean, and quiet. I truly have no complaints. It was cheap, easy, and fast. I will totally use this service again. Make sure to take the bus to the downtown Dallas station (if traveling to Dallas). That will put you right downtown near the rail so you can get to ANYwhere in DFW from there. :) It's a little cold on the bus, so remember to bring a sweater or jacket. read more

Just expect the bus to be late. It's not normal, and it's inconsiderate of the service to arrive from 30min to an hour late. If it's the traffic, they should account for that. One time, the AC was broken and I swear it was hotter than being outside in the heat. There's no station, so you're just waiting on the side of the street. If you need to get somewhere on time, do no recommend this bus because it's always late and it doesn't stick to the times posted on the ticket. Only reason I still ride is because they're cheap. Other than that, really crappy. read more

I waited 2 hours for the bus only to be told that while I was on the phone with customer service an unmarked shuttle had picked up the passengers to drop bring them to Austin. After talking to two incompetent customer service reps I finally talked to a manager who informed that the bus hadn't actually come to the location. She offered me a refund & two round trip tickets (which never arrived!). I tried calling customer service again but their number has been disconnected & the 800 number for the company only let's you purchase tickets. I really wouldn't recommend this service. read more

The buses are often a 10-30 minutes late coming into this stop, probably because they underestimate the terrible Austin traffic. This is particularly annoying if it's cold or rainy because the stop is outdoors. If anyone in control is reading into this, please try to fix this. There's also always the chance your bus will break down. However, this is still one of the cheapest way to travel from Austin to San Antonio or Houston and the busses are clean and comfortable. The view and extra legroom of the front seat on the top deck is worth the extra cost. read more

My family and I travel to Austin very often. My daugher and my wife had used Megabus many times already when traveling alone. I had to take an emergency over night trip there this past week. Since I was traveling alone and I have available transportation there, it made no economic sense to drive my fullsize SUV. I bought my ticket the night before the trip for $7 each way plus $0.50 processing fee. So much cheaper than a tank of gas. The ride was so relaxing. I had free Wi-Fi and power outlet, so I watched Netfix and browsed the web on my laptop. I even had a short nap. The drawbacks for me are the need for a ride to and from the bus stop and no kolaches from Hruska. Megabus is definitly the way to go when I go alone to Austin. read more

I had a horrible experience riding Megabus from Austin to Dallas. The trip was scheduled to leave at 6:50pm and the bus did not show up until 7:10pm. We left Austin 30 minutes behind schedule and then we were informed (while on the way to Dallas) that the bus would be stopping for 30 minutes in Belton to switch drivers. This information was not given ahead of time. The 30 minute stop turned into an hour. What was supposed to be a 3 and half hour trip was over 5 and half hours. Also, the outlets did not work. When I called Customer Service, they simply said, "we are sorry for your inconvenience, but we cannot issue a refund." They are completely inconsiderate and have awful customer service. I will not be using Megabus in the future. Thanks for nothing, Megabus. read more

Taking the bus from Dallas to San Antonio with a stop in Austin. Several people got off in Austin either to stretch or because they mistakenly thought we were in SA and then were not allowed back on the bus. The fighting and arguing with the bus driver held up departure for 1/2 hour. Until the sheriff started asking people to leave. Several passengers offered to give up seats to allow the people that were rejected back on - that negotiation took another 5-10 minutes Finally the bus driver agreed to the "exchange" Meanwhile the bus was 1/2 full And the passengers obviously had tickets to san Antonio. It was a ridiculous situation. Lesson being - under no circumstances should you step off the bus unless you are at your final destination , or you will be verbally abused and refused completion of the trip. read more

Customer service is terrible! I booked a trip from Houston to Austin for a friend. That same day there was a really bad storm that hit Houston causing floods two hours before the trip. My friend was not able to even leave his house with 1 foot of water in his driveway. When I called it seemed like the call center is in India and he could not sympathize of what was going on. I asked him if he could just change it for tomorrow and he offered me to just buy another ticket. So I told him y'all are basically stealing my money and want more of it! Hell no. read more

Bus left without us. No signage to tell us where to stand. We stood in front of the MegaBus sign in the window of Dobie Mall after circling the area, checking the site and asking other random people in the street. About 20 min after our departure time they finally drug out signs in an unmarked parking lot. My husband asked why the Houston bus was so late. Super "not my problem" Megabus driver hauling the signs said "That bus left." We had been waiting an hour. Maybe 40 yards away. They will now let us wait 2.5 hours for next bus but will not honor reservations for a decent seat we paid additional fee for. read more

Tonight i supposed to go from Austin to Houston pick up at 9:45pm. Unfortunately that never happened. At this moment there is lots of construction downtown and it's hard to get to the Megabus. I knew nothing about this and it delayed me downtown Austin always confuses me. Once I finally arrived to the Megabus station I had to First argue with the security that I'm running late. At this time it is around 9:40pm. By the time 9:43pm or 9:44pm came around I saw a bus leaving and I asked is that the bus to Houston. He said yes and he's not going to stop! Mind you it's only like 9:44pm. So I rode alongside the bus and he looked at me then he put his headphones in and kept moving. Yes I understand I should have gotten there a little earlier but not paid to leave at at 9:45! You would think they would keep in consideration of the horrible construction on the street blocking the entrance! Smh and the tickets are non refundable smh so i basically gave megabus a donation! Ugh! read more

Not too bad. As others have posted you get what you pay for. On short notice, my son needed to get from Austin to Dallas during the week. Since it was last minute, Southwest flights were way too expensive, so we tried Megabus. He got a round trip ticket with reserved seats for $35. It wasn't the greatest trip, but it didn't cost very much either. The bus he was on had tire problems, and they had to stop several times to check the tire pressure. As a result, it arrived a bit later than originally scheduled. The return trip was good, and he arrived back in Austin when expected. In a pinch we will use Megabus again, but it wouldn't be our first choice of transportation. read more

I've taken Megabus for 3 trips so far and it's been great. One of those trips was just for fun! My family was going to Houston and staying for longer than I could, so my son and I took the bus and they picked us up at the 1960/290 stop. We had a good time. For the two trips where I left from Austin, it was the first departure of the day and therefore left on time. On the trip from HOU to AUS, the bus was 20+ minutes late. We had to make a 10 -15 minute stop on Brenham when "dispatch" received a low tire pressure alert. A pain to wait, but I was impressed with the safety monitoring. We got to our stop about 30 minutes late. The Austin location has 2 zipcars and there are plenty of parking garages around. I've never tried the WiFii. The seats are OK for about 3 hours. read more

The prices here are pretty cheap so we decided to try them out and save some driving time, but this company employs the worst people ever. Purchased two tickets for my little brother and niece to travel from Austin to Dallas 3 weeks ago. When they arrived to the terminal they gave the person there the tickets who looked them over and then she proceeded to put them on the wrong bus. Three and a half hours later they arrive in Houston. Not being from Texas they asked the employees where they were and instead of showing any sympathy or trying to fix the problem they found it amusing and laughed at them. A 3 1/2 hour trip turned into a 10 hour ordeal with nothing to drink or eat and nowhere to purchase anything. Worst employees ever. Do not give these people your money. read more

well, i been riding MegaBus from a while, loved it always, timing was perfect always. Only complain i have it is the bus is freezing all the time, they should take care of it. read more

Absolutely the worst customer service. I understand that my ticket is cheap, but that doesn't mean it's ok to treat people with rudeness from loading the bus to the bus drivers directions. On my way to San Antonio a bus attendant in Austin broke a women's suitcase when he threw it on the ground, the handle came right off. On the way back to austin an attendant was rude and told me he couldn't guarantee my bag getting to Austin. It's the next stop??? The only way it wouldn't is if he left it behind. I was so worried that was going to happen. Why would someone hint to that scenario! In addition, at the San Antonio location another guest wasn't allowed to ride because her bag was ripped and that was not acceptable. The bus left her in the parking lot crying. What a terrible commute. Take the greyhound not megabus!!! read more

Arrived at my destination an hour and a half late. We were to switch drivers at a gas station in Belton, but we wound up staying parked in that gas station for about an hour. We were not told anything by the drivers, not even a new ETA, and for a while we had no air conditioning. Megabus is a good deal overall and I've had better experiences with the company. My approach to Megabus is to not get my hopes up, but my experience today was lower than my low expectations. read more

Would have been a four star but the return trip sucked. You really can't beat the price. The air conditioning wasn't working so we sweated all the way from Houston to Austin. The wifi was broken on both trips. There was a VERY loud woman having 'intimate' telephone conversations after the driver had asked everyone to be considerate of their neighbors as the bus was quite full. She should have been removed. The first ride was four-star. The return was two-star. NOTE: Plan ahead for how/when you are getting to the drop site. Check Google and look at the intersection before you get there. It's not the easiest to find if you don't know the area, and you should prepare for this ahead of time. I speak from humbling experience. read more

Alright, I have to admit I was too quick to judge. This transportation service is usually within 30 minutes of its scheduled time, but is cheap, clean and convenient. Totally worth it. Wifi still does not work though. read more

This is my first experience riding this thing .....except for my ride back to Austin. ....NEVER AGAIN! Its so freaking hot!

Riding from Austin to Houston. Very BAD service. They make you pay for an extra ticket ($35) for a second small carry on (camera case no bigger than a purse.) Other people before me got on with a backpack and a purse but I was not allowed on with a backpack and a camera case. I will never ride the megabus again. It's cheaper to ride the greyhound. The person was very rude when yelling at me that I couldn't get on without another ticket. He could have just nicely told me to buy another ticket. All in all, BAD service RUDE people CRAPPY wifi LATE buses read more

I was to take the 9:55 PM bus to Houston from Austin on Saturday 01/19/2018 unfortunately I got there just when the driver was getting ready to leave. The driver saw me and hesitated to start the bus but the attendant from the Austin office instructed him to take off. in fairness to the driver, he waited longer than it would have taken me to get on the bus but the attendant did not allow me to get on the bus. He refused to let me on the bus in-spite of my pleas. I am thinking that he could have let me on if his customer relations was in anyway Human focused but I truly can live with him not letting me on the bus, after all there were others on the bus and the company must must keep to time. What I find repulsive in this civilized world is when I asked to use the toilet and he refused, he said the office was closed. I was at the door, the door was opened. A guy by the door asked if he should let me in but he said "No, we are closed". This is very dehumanizing and highly unacceptable coming from a service organization. Funmi O read more

Megabus failed to render services and then tried to refuse to give me a refund. You can't take payment, fail to deliver service, and then refuse to refund my money. They cancelled a 10:30AM bus trip from Austin to DFW, but did not send any notifcation regarding this update. The staff onsite failed to tell the dozens of people waiting for this bus until 10:30. Then their solution was to wait for the next scheduled trip departing at 2:55PM on a standby basis, and that first-come first-serve could fill in any empty seats on that bus as long as there were some available. That to me was not a viable option, especially after their complete failure to communicate the cancellation beforehand. I did not trust that they'd get me on any bus that day on a standby basis with the incompetence and lack of customer service they were showing. So I decided to buy ANOTHER ticket for the 2:55 trip to guarantee I had a spot home. When I called their customer service line to get a refund for my original ticket that they cancelled, they told me that they couldn't discuss refunds because she was "just customer service" -- I'm sorry, what is customer service for then? So I had to send an email requesting a refund. It took several back and forth emails-- first I received a dismissive form email that didn't address my concern and simply told me they couldn't give a refund. Then I got a second email where they tried to tell me that my trip hadn't been cancelled (and therefore couldn't give a refund), which is hilarious. So only after a third round of emails insisting that 1. the trip was cancelled with no notice and 2. quoting back their terms of service stating they owed a refund for "failure to materially deliver service" did they give me a refund. Your customers should not have to fight tooth and nail for a lousy $16 refund that you should have given outright to begin with. read more

Took a trip from San Antonio to Austin for $14 (I sprung the extra $7 for a reserved seat). There was water leaking from the ceiling and then the bus started having trouble and turned itself off after we pulled over... This was about ten minutes into our trip and we were already about 30 minutes late starting out. We had to go back to the bus hub and get a new bus. We were an hour behind schedule but the company was apologetic (though I'm fairly positive they would never give a refund over this) and they made good time on the road. Some of my fellow passengers were a little scary, I'll be honest. Overall it's cheap but maybe you get what you pay for? read more