to start off, I have been a LOYAL meineke customer for years!! recently purchased a used truck took in for an oil change , they recommended I ghetto brake fluid flushed ($278) I did, get home only to discover oil was not changed, they slapped on a new oil filter but still had old black thick oil in it and only about 3 qts too, drain plug was extremely loose and dripping and of course brake fluid they were supposed to flush was still black ok no big deal, 3 days later I go back and tell them and get 2 calipers put on and brake lines bc I was having brake issues from abs pump I thought they assured me it was collapsed lines and bad calipers, charged me $1100 took 45 minutes got a mile down the road and brakes were locked up and discovered they broke 2 of the center caps on my brand new wheels, no I'm sorry or offer to replace or anything, then the next day I bought an abs control module and paid $250 to have it installed (no leaks prior) get it back and thankfully I took pictures before of the new part and old ones , numbers on them are different they handed me the new one saying it was the old one and the line was leaking told them I know it's bs he tells tech hey go act like you're tightening the line and just get him out of here I've called asking to speak with management or owner only to be hung up on repeatedly, left the owner messages on fb, no reply at all!!! Zero stars Do not go here They're not even an ase tech there anymore anyway read more

I just had my windshield motor replaced and it's already stopped. Now I am having to take it back to let them know it stopped working.

The people here are great. I have a vehicle that is apparently hard to work on and they were honest from the start. They tire rods that they were able to fix are working great. I will definitely get my cars worked on here from now on. read more

Meineke Car Care Center - Suzuki - Auto Repair Near Me - Jackson, Tennessee

As a female who had to do this on my own, I'm writing this to help other females who are on their own. I went in to fix an oil leak. They notified me of the problem and told me it would be around $600-$700. After talking with some men in my family, I was told it should only cost me around $350. After telling the workers this, they somehow were able to make the cost around $200-$300 less than what they originally quoted me. This immediately tells me they were trying to take advantage of me because I am a female. I did not find this business to be trustworthy. After they fixed the car, I drove off and my car died on me several times. Before I took it in, it was running just fine. After bringing the car back, they told me I needed a new transmission. They took it for a test drive to see if I could drive it. It died on them, after I had informed them that it died on me. Meineke's made me call a tow truck and pay for it after taking it on a main road. I was not pleased with their services and will not be returning. read more

Fixed my car up. Was done under a hour especially when your a girl and it's hard to find a mechanic. I will definitely come back

I don't recommend this location. This is by far the worst customer service I've ever received. I had an appt at 8:30 on Saturday for an oil change and air filter replacement. I had selected everything I wanted online so it was ready. When I got there and went over everything I told the manager Abbey I wanted everything as it was in the ticket I had chosen. However, when she printed the invoice it was much higher than I expected, and saw she had added something extra. I told her I had only wanted the alignment check as I put in online, not the actual alignment since I can get that for free somewhere else. Here is where the issues began, she got an attitude and rolled her eyes then reprinted the ticket. Again it was more than it should have been and I asked not to get synthetic but she told me it was required, I told her that wasn't the case since I've not gotten it before, but she kept insisting and refused to change it. But that means I was overcharged. Afterwards I had to run errands and get groceries, but was driving slowly since there was traffic due to Mother's Day weekend. When I finally got on the highway and accelerated at 4 o'clock, I heard something fall from my undercarriage and metal scraping loudly so I had to swerve out of the way of traffic and pull over. When I looked, the oil pan shield was hanging off. I called Meineke and explained and she asked if I could drive it back, when I already told her it was scraping the ground. Then she told me that they offered free towing, so I called them and was told an ETA of 50 mins. I called her back to give her a heads up and she told me that they were going to be closed. She refused to work with me and stay later even though it was their error to begin with and wasn't apologetic. I was told that they would be closed if I didn't get there on time and that I would have to wait until the next business day, which would be Monday, two days later. I asked what I was supposed to do without a car until then and being stranded and she still didn't work with me, just kept repeating they wouldn't stay open for me. My mother had to drive 30 miles out of her way to go to the store to try and make sure they stayed open for me.  Luckily the tow company ended up sending someone else, and got to me much quicker than estimated. I was able to make it in time. My mother asked if anything was damaged, since it scraped asphalt a couple of times and the manager said no. She offered a free oil change, but we asked to just get reimbursed instead as a tradeoff. She refused. My mother asked why it couldn't be done and she said she wasn't authorized. My mother mentioned that she had to drive out of her way to come to Jackson, the groceries in the car, and the fact that they weren't going to stay open for me over their error. Again the manager got an attitude and said she didn't see what the problem was since she offered the towing at no charge to bring me there, and fixed the issue. However, I told her it was the principle. They shouldn't have charged me to begin with since it was their error and that it's just bad customer service. She never tried to offer any plans of action or at least call the owner, which is her father. She could have easily called him. Every time we asked why they couldn't stay open or asked a question, she said she wasn't going to then kept saying it was policy. That they didn't stay open after hours and that they weren't going to for every customer that comes later. I told her that these are different circumstances and she knew I was coming to her and again that they had been the ones to mess up but I was paying for it even more. She said that she wasn't going to keep everyone over for that, so I suggested she didn't have to, just the person who messed it up to begin with and herself. You could tell that she just didn't want to stay over no matter the reason. Anywhere else would have stayed open. She kept talking about policy but the owner is her father, I'm sure something could have been arranged for either her to stay or for him to come in. However, that was never offered. Not once did she offer to call the owner to let him know what was going on or offer a solution just complained and had a condescending attitude. She also hesitated when we asked for the owner's name and number until I found it on a business card. She also laughed at my mother at one point when she told her she should really think about the situation and how it affected a paying customer, or how it would feel to be in the same situation. I will definitely not be returning after such awful service and pure dismissal of my inconvenience over something they caused to begin with. Another customer also told me she had gotten attitude with him as well. So it seems like a recurring problem. read more