One of the only places I could find that was open on Sunday. Fast and friendly service. The manager, Terrell, was awesome. They changed the oil and checked other fluids. Rotated the tires. Checked the hoses and belts. Got me in and out fast, with minimal impact on my day. Nice waiting area with coffee and television. read more

They were nice and friendly very helpful and i was in and out in less than an hour they also saw something was broke told me and gave me a decent pice to fix it and i hav had to go back since read more

Can't ever get in for oil change unless appointment only. When asked about walk in the guy on phone was rude and said that's what appointments are for. The same was said by the the Firestone on Vann Drive. From now on it will be Northside Auto quick in and out and welcomes walk-in. read more

My son was told by a Firestone in Houston a tire he was concerned about was fine. Well, it turns out it wasn't and he called this location at 9:30am to explain he was traveling from Houston to Ohio and had an issue with his tire. They refused to schedule him an appointment citing first come first serve & when he arrived he mentioned he had called and they said they couldn't help him. Terrible customer service in both states! read more

In June of 2023, they installed a new ac compressor in my 2007 Ford Taurus. Air worked great for about 2 weeks. I went back and they looked at it for about 4 hours and told me I was out of freon. They put freon in and sent me on my way. Two (2) days later, no ac in my car. I went back. This time I was told that it was a bad evaporator coil. I was told my dashboard would have to come out in order to replace the coil. The job would be very expensive. Since I had paid them over 1,300 dollars f I r the ac compressor, I decided to wait. I went thru the rest of the summer with no air. I took my car to another automotive shop and was told it was my ac compressor leaking. I took my car back to Firestone and was told it was not my compressor that they had installed that was leaking. They put more freon in and some dye. It stopped cooling on the way home. I took it back the next day and informed them that there was green dye in my driveway. They once again checked my car. This time they found the leak on the ac compressor. They replaced the compressor and I drove it home. The next day, no air. I took it back and was told the problem is once again my evaporator coil. I was very frustrated. I went to another Machanic shop and was told the problem was my ac compressor. I paid them 1,100 dollars for a new compressor. My ac works fine now. It took me almost a year of going back and forth to Firestone in order to get this problem solved. I will never go there again. I almost will not recommend them to anyone I know. Be afraid, be very . ​ read more

Call and schedule a appointment with them they arrive early and 90 minutes later they still didn't have the oil change done. Said it be 3 more hours. Told to call me when they could honor a schedule appointment. They never called me back. read more

Took my car in and told me I needed shocks and a new tire. Let me tell you my tires are brand new with good trend. Be aware if your a women. Took it to a professional and my shocks were good and so was my tire. Will never take back here.just wanted me to spend more money let alone never take your car to anywhere especially if your a girl. Thankfully I took it to a more professional. read more

A Zero.... I have always been a customer of Firestone for I know 8 years. I've really had the worst experience at this location. I've been in several states being In the military and if I've ever had any issues with my tires or know of anyone who needs help I've sent them to a Firestone. No more. They damaged my tire and rim and then tried to fix it and now because the same problem is still there they won't accept any responsibility. After months of no responses and we're fixing the matter. To nothing still until this day. Very unprofessional. Good written Firestone. It's companies like you why our businesses are looking into foreign territories. read more

For some reason I keep finding myself back here after months of forgetting how terrible this location is. Terrible location!!! I'm not saying how business should be conducted, but don't give me a time estimate and then go three hours over that and let me see workers sitting around doing nothing but joking around. Would not recommend this location by any means. Their ability to troubleshoot is VERY lackluster. read more

My mother broke down last night near Jackson. I looked online to find a repair service that was open on Sunday's. This morning we can't reach this particular Firestone. So my mother is stranded and the wrecker service told her to place her keys in the drop box. I can't even tow her anywhere else without keys. I think this particular Firestone owes us the cost of an extra night hotel, another tow because we may not wait use them even it they do open tomorrow, a loss day of wages while she's stuck in Jackson. Update your hours online, it affects more than you think. read more

I didn't personally bring my vehicle to this location, someone brought it in for me. I needed my front two tires replaced because one of them had a constant leak. The person I had take my vehicle in, said they put the new tires on the back and the old back tires in the front. Ok, whatever. I had to work and he knows more about the process than me. Also had windshield wiper blades replaced and an alignment. The very next day, I get in my car and the tire pressure is low. Same front tire. So all they did was remove the back tires and replace them. Not the bad tires. So we decided to wait until Monday (today) when he could take my car back up there. Later on the same day(yesterday), it rained and when I turned my wipers on... low and behold my wipers never got changed. So I drive home from work with old worn out wiper blades that I had paid to be replaced just the day before. By that point I am livid. Today he takes my car back and they offer to replace ONE tire and the blades free of charge. So I had to pay for the fourth tire. Whatever because now I need them, right? Only for them to come back and say they are out of the tires until FRIDAY. So I'll still be putting air in the same bad tire for four more days. This is absolutely ridiculous and I will pay more somewhere else rather than ever visit here again. One star because they at least replaced the wiper blades with no issues (that I paid for) and offered to replace one tire no charge but that's literally it. Hopefully they actually did the alignment because I couldn't really tell much of a difference. read more

Please never take your car to this location,the work they do is low quality to keep you coming back,the manager( T.Boyd) and the clerk at register(Rachel) have terrible customer service skills.I only wanted a oil change done on my daughter car and ending up having a really bad oil leak,that's awful when you can't even do a simple oil change.If anyone is thinking about getting their car serviced here,DON'T DO IT TAKE IT ANY WHERE BUT HERE!Just an honest opinion to save you money. read more

Consumer Beware!!!! I would not recommend this Firestone Shop, to anyone! They never keep the same auto mechanics! They always recommend the wrong repairs, that you don't need! Their front end alignments don't last! They damaged my front end, on my car! They acted like it was a joke! Do not let them do any type of front end work on your vehicle! They will damage it to keep you coming back! Bloodsuckers! read more