Wish I could give zero stars. I had a very poor experience with Integrity Auto Diesel Repair and…read morewould not recommend them. I brought my 2024 F-450 in for exhaust and EGR-related work. From the beginning, we agreed on a set price, and I was told the truck would be completed the same day as long as I dropped it off when they opened. I did that, but the truck was not worked on that day at all. I was also told the work and tuning would be handled in-house. Instead, my truck was driven about 30 minutes away without my permission or being told ahead of time, so someone else could tune it. After that, they still did not complete their part of the work until about four days after I originally dropped it off. When I picked the truck up, they then told me the tune plug was not included, even though it was discussed as part of the set price. On top of that, my paint-matched front grille was damaged in multiple spots, and it looked like no care was taken around the truck. The biggest issue happened immediately after leaving the shop. Less than a mile down the road, I heard rattling. I checked underneath and found that the exhaust was missing bolts and the exhaust hangers were not installed. That is something that should have been caught during a proper test drive after the work was completed. I turned around and brought it back, and even though this was their mistake, they did not treat it with urgency. I had to sit there for over an hour while they worked on other vehicles first. There was also a drivability issue after the work was done. The truck would surge while cruising at certain speeds, with the RPMs fluctuating up and down. When I brought it up, I was told it was probably fine, and they even tried saying my transmission may be bad. This is a 2024 truck with only about 25,000 miles and it has never towed. The issue was not there before the work was done. They never figured it out. I later found out the truck needed a TCU tune because the added power required increased transmission pressure. That should have been known by a shop doing this kind of work. I also had to ask multiple times, around four or five times, just to receive the tune files. When I asked questions about the tuning, they said they did not know because it was not done in-house, even though I was originally told everything would be handled in-house. Overall, this was a very frustrating and unprofessional experience. Between the delays, the truck being taken elsewhere without my approval, the price disagreement, the damaged grille, the missing exhaust bolts/hangers, the empty secondary coolant reservoir, and the unresolved drivability issue, I had nothing but problems. I paid for convenience because I did not want to work on my brand-new truck myself, but I ended up dealing with more issues than if I had just done it myself. I would not take my truck back here, and I would strongly recommend others be careful before trusting them with their vehicle.

Broke down on the way to Upstate NY near Jackson, TN. Spencer was able to get us in with our 2015…read moreDuramax with a failed fuel pump at 92k miles. They worked quick and was thorough. They did admit to damaging the radiator but they were able to source a new one and have it installed before we got there. They gave us a deadline and they worked hard to make that deadline. The guys in the shop are very knowledgeable and professional. From start to finish, they had a big job knocked out in 2 days. The injectors and all the fuel system had to be replaced. Kudos to this shop for making it happen for us!!

Tires. Tires are high regardless of where you buy them. Charging $100 per TPMS monitor is…read moreoutrageous. I am paying it, but this will be the last time Goodyear gets another cent from me. I've been using Goodyear stores since I was in high school in the 80's. It will be WalMart & Sam's Club from now on.

I can trust him. They fixed a lug nut on my Kia soul. They also fixed my wheel bearing . Then my…read morecar broke down and that was towed to him and he was very quick to fix it for me. Had a high pressure fuel pump fixed. He has always been good to me. Also his employee is awesome. It's great to have a good mechanic in my area. Thank you for your help with my car. Bless you.

Asked them 4 times to verify they checked the tire pressure. They assured me they had inflated…read moreeverything to 30psi. Once the TPS reset I find they only inflated one tire. They also gave me lip service about topping off the coolant reservoir, something again they DID NOT DO. What other corners are they cutting here? What a bunch of bums.

these guys are the absolute best! I was traveling through from Nashville to see family and Memphis…read moreand I hit a pothole and air was going out and they filled me up in less than two minutes and said "you have a good day mam" thisss is the kind of southern hospitality of gentlemen I appreciate!!! 10 STARS IF I COULD!

Amazing People & Amazing Service! They Always Make Sure Your Taken Care Of, And They Get Things…read moreDone Quick!

Dennis and his employees were quick to reach out after we had a misunderstanding and clear…read moreeverything up promptly and completely!! Good service and good people.

I have known about them for years, last year I picked up a…read moreLarger than average vehicle, so I knew they were the go to place in town to trust with my baby. Honesty & Integrity are 2 words I would use on how this business was built.

I am so so so thankful to Old Hickory Car Care Center. I took my car to another store in town when…read moreit started making a high pitched squealing sound, thinking it was my brake pads, and they told me that it was actually my ball joints and control arms on both my front tires. They said it was an urgent fix that needed to be done, and quoted me $1318. CRAZY. I decided to get a second opinion from Old Hickory after it was recommended to me by someone who lives locally. I dropped it off around 9:45 am, and by 10:30 am they had called me to tell me that they had found a slight crack in the ball joint boots, but that there was no slack in them or the control arms. The man told me that if it was his car, he wouldn't have anything done to it and that I could come get my car. NOT ONLY did they save me $1300, but in addition, they charged me $0 FOR THE INSPECTION!! The other car place was SERIOUSLY trying to take advantage of me as a college girl who came in by herself. I am so thankful to the workers at Old Hickory and will definitely be back if I ever have any car troubles at all!

This was the first time using Quick Lane, as I needed an oil change for an upcoming trip. I was…read morevery pleased! They got my truck right in and serviced. The folks there were polite and the waiting area was clean and comfortable. The price was competitive with my dealer. It was a little out of the way for me but I would return in the future.

Toyota is trying to get us to pay for HALF of the repair on our back gate motors on our RAV4. Even…read morethough we've been bringing up this problem for 3 years (2.5 of those years the car was under warranty), and we have it DOCUMENTED that we've brought it up. They waited for the warranty to run out first. We've been loyal customers of Toyota for 20 years - until now. Courtney Hughes (service manager) is the one trying to get us to pay for half of this. UPDATE: Lynn Webb and Spencer Richardson fought for us and they are covering the repairs, so I bumped the 1 star review up to a 3 STAR review only BECAUSE of Lynn and Spencer fighting for us. We've dealt with Lynn for years and he's always been a straight shooter. Courtney didn't have the COURAGE to call us herself. She does not belong in a management role.

Anthony Parson delivered just what he promised. My Highlander needed spark plugs changed and after…read moregetting quotes from another local service he was able to come in for less money and made good in his service time as well. We have used Robinson in the past for regular services and will continue to give them the opportunity for our business.

My husband and I purchased two awesome vehicles from Golden Circle auto. The customer service was…read morephenomenal from sales to finance. Terry Sullivan and Enrico Dowdy worked diligently to get our payments where we wanted them to be. They took their time to make sure we were satisfied and happy with our new purchases. We will definitely be a returning customer. We truly recommend that you see these two gentlemen if you want a relaxed car buying experience! Terry Sullivan Master Certified Product Specialist 1432 Hwy 45 Bypass Jackson, TN 38305 Enrico Dowdy Sales Manager 1432 Hwy 45 Bypass Jackson, TN 38305 Please tell them Tammie Delgado sent you!

I was looking for a particular vehicle months ago, it sold before I could put down a deposit, and…read morerecently another one came in and Rachel remembered I was looking for that particular one, let me know they had it, and I bought it! Buying out of state was an added obstacle, but Rachel did all she could to make it easy. My only complaint was that finance was incredibly pushy about add ons. I would buy a vehicle here again and recommend it to others.