I have brought multiple, difficult opportunities for the folks to work on! Ever time they greet me with a smile and a solution or two! I will continue to utize these people! They can be a little bit pricey but they are good. read more

I've used Gateway Tire for 30 years. Today I went for new tires. There was one man working the mechanic bay. I appreciate the manager Robert (& Jeremy) being kind to costumers but protecting the workload of their one man. To be a great company you need great workers. To have great workers you need management that supports them. I will continue to use Gateway because they have proven to be a trustworthy place. (Across America places are short staffed, it's good to see the staff being taken care of that do show up for work) P.S. I love my new tires read more

My father had a bad experience in the past, but they are CLEARLY under new owners/managers! I was able to get in for an alignment on a Saturday morning without a long wait. They were short-staffed (due to COVID), but Kevin, James, and the crew were all very nice. James took me to the back, showed me exactly what was wrong and how he would handle it. I did as he suggested, went back a week later for a recheck on the alignment and have had no trouble since. Thanks James! read more

We were told that we had to get a new set of tires so soon because we had a part that needed to be replaced. They couldn't get it but if we ordered it from Ford they would put it on when it was time to rotate our tires. Took a long time to get in. Time came and they said they didn't say they would install it. We some how knew what part to order all on our own. That they don't install other people's parts. So save yourself the aggravation. They lie. GATEWAY Jackson,Tn read more

Worst place in Jackson to get your car worked on. I took my car in because it had a screw in the tire. I told them that I had ran over one and that I'd like to get it pached. They said ok and it would be around 30 mins. I went in at 1:05 and didn't leave until 3:15. It's a complete joke how I went in for a 15 minute job and had to wait hours to get it fix. My car sat outside for about a hour before they even touched it and then sat inside the shop before they even started on it. After they started working, they were done in a couple of minutes. This place is a complete joke. IF I COULD GIVE THEM A 0 STAR I WOULD! If you value your car and time DON'T EVER TAKE YOUR CAR HERE!!! read more

Manager can't even apologize how they couldn't even apologize on giving out wrong estimate of times and blames it on a diesel truck that needed service. Estimated time of 1 to 1.5 hours and after 2 hours still nothing. Not even a common courtesy of apologozing that it is taking longer than expected. Couldnt even apologize to my mother as she was leaving. We will no longer be doing business with gateway again. read more

Totally disappointed in the service from Gateway had always had excellent service until I recently took my truck in for an alignment and to check a tire. I took my truck in on Wednesday was told it would take an hour and half to check it but then I called back and was ask to leave it overnight. Next day after I called them back and they still had completed the work and said they would call me back which I didn't hear from them until Saturday morning when I called them to let them know I was picking up my truck. I was told the person who was working on my truck had quit on Wednesday and didn't give any explanation why someone else didn't finish the work. read more

Came here to inquire about a tire and they did not have it in stock. The gentleman did check another store (about 20 mins away in Jackson) and told me they didn't have one either. I asked him if there was a way to order one overnight since the Jackson location was able to do that the last time and he said no and that it would take 3 days. I called the Jackson location myself (again it's only 20 mins away) and they were able to order the same tire to be delivered in the morning. I deducted 3 stars for a lack of effort and simply not wanting to try. If I'm able to do more than the employee who works there then I'm not impressed. I've been here before and purchased 2 new sets of tires for 2 different vehicles and would expect a better level of service. I won't return even though it is closer. The store in Jackson has twice now shown a higher level of customer service. :) read more

Excellent service! I was on a trip from Nashville to Arkansas and had a tire that was nearly flat. I stopped in Jackson at Gateway and had excellent service late in the day on Saturday. They did not have the tire I needed, but put their "best guy" on the car and patched it beautifully until I got back to Nashville 48 hours later. It never lost any air on the roundtrip. While the service and peace of mind was the best part, they also did not charge for the patch. Thanks for top notch service and integrity. read more

Great, friendly, & knowledgeable staff. They are very thorough in their work, & honest in their approach. Reasonable prices, not Walmart, but not walmart quality tires either that will only last you 30k miles. They will recommend services when needed, but only when needed. The mechanical side of the shop is top notch as well. I must disagree with a previous reviewer in that they don't honor their warranty. I've used them long enough to know that if you come in and get your FREE rotate & balance every 5k miles, they will definitely help you out. In fact, it seems as they go even further to help women with their problems. My wife had a low tire light on, OE tires on car mind you, & they removed the screw & patched it FREE of charge. She begged to pay but they just said come back and see them when she needs new tires. I dont forget about things like that. A great, all around shop that will do anything to help you fix your problem. read more

Went to get a radiator flush, had good service and got to my vehicle quickly, found another problem and asked me before repairing and explained all that had been done read more

I am pleased to say I received outstanding service from the Jackson, TN Gateway Tire & Service Center. I was on vacation traveling and had two belts brake on my SUV. John Puckett and his staff went beyond the call of duty to repair my vehicle so I could enjoy my Labor Day Holiday vacation, they also fixed an oil leak too! read more

Seriously, I will never go anywhere else for tires or oil changes! I am taken care of every time I cross their threshold! I had a nail in my tire that they were able to repair after I was told elsewhere that it could not be repaired. I hated to buy a new tire when the other one was less than a year old so I waited to get back to Jackson. I think the other place just wanted to make a sale. Gateway just wanted to make a customer satisfied. They did! They are so busy because they are so good! read more

took my truck by 3 times for an alignment. pulls worse after leaving then when i arrived cannot drive my truck it pulls so bad made a mess of the interior of my truck too read more

We had a flat tire repaired when we left Memphis and our tire warning light started to flash again as we were on our way to Nashville. We stopped at Gateway Tire Service Center and they checked the pressure. The previous guy had overfilled the tire by a long shot after repairing. Gateway helped us out, equalized the pressure and did not charge us. Super nice and friendly. Figured the least we could do was give them a good review. They deserve it as they cheerfully helped us out in a pinch. read more

On Feb. 9, 2016, Took my car to Gateway tire for a Water Pump to be put on, which i was charged almost a $1,000.00 for the Water Pump/Labor (UnReal), Chris put a defective Water Pump on my car....My car did not even last 2 weeks, and my Water Pump went out again... Took my car back to them to be fix, and they never even looked at my vehicle, and had it a whole entire month... Please Beware of Gateway Tire of Jackson... Trying to make as many ppl aware, so this won't happen to anyone else. They Beat, Cheat, & Steal from ppl... So Sad... Their specialties is Tires and NOTHING else... read more