I had gone to the Mejuri store at The Americana in December 2025 since they were doing free piercings. You had to buy their earrings which were $100+ per stud. That location has temporarily closed down their piercing studio and the only one with a piercing professional was this Venice location. They have a post-piercing follow-up service to change out the post to a shorter one 6-8 weeks after you had your piercing. Parking - OMG. Impossible as it's street parking. Give yourself 30-40 mins minimum to find a spot!! Store - it's located at the edge of the main Abbott Kinney rows of stores. Clean, bright, lots of employees helping customers. It's Valentine's Day so it's busy busy! Piercing Studio - Marley was FANTASTIC! I was late to my appt by an hour - traffic horrific & parking horrendous. However, Marley gave up her lunch break to accommodate me. She explained clearly what she was going to do at this follow-up. It was to replace the flat back to a shorter one since it's healing well. It took less than 3 mins & no pain or tugging. Marley told me The Americana location is hiring a new piercing professional & Piercing Studio will reopen ver soon! Overall, I would recommend any Mejuri location as customer service is top notch! Their jewelry is modern & has clean, crisp look to them. Not that affordable but they do have some pieces that even I can afford. LOL! read more

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Christian, the Assistant Manager, whom I strongly believe should be promoted to Manager is such a breath of fresh air when it comes to caring about his customers, as well as the quality of Mejuri's jewelry! I have bought various pieces of jewelry from Mejuri and this is by far my favorite location because of Christian. Mejuri Abbot Kinney is blessed to have him as part of their store. Thank you Christian for being a person who cares deeply about his work, it truly shows. I love Mejuri jewelry and having Christian at this location is such a bonus! read more

Just had the most fabulous experience shopping with Christian at Mejuri. He was so attentive and helpful. He was able to help with 2 exchanges in the most seamless, easy way. And while we were waiting for the exchange to go through he assisted with another new purchase. He had great insight, and wonderful energy. And on top of everything else he was super sweet to our little guy, Joey. Would recommend shopping with him anytime! Thanks Christian! read more

Mejuri Abbot Kinney - Jewelry Near Me - Venice, California

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Audrey was so kind and helpful in guiding me through my experience. Love the beautiful jewelry!!

Love the selection and the layout of the store. However, my bracelet with my daughter's name broke and it was just past the two year mark and they wouldn't replace it and it was a huge disappointment. It's only a 200$ bracelet given to me by all my high school friends and it would be noting for a company like Mejuri to whom I've purchased over 5k worth of jewelry from to replace something so important to me. Beautiful store with an amazing selection but terrible return/repair/replacement policies. read more

I received a gold diamond hoop for my anniversary from here and the clasp would not stay closed. I noticed it was loose and readjusted and then fell out few days later. The earring was only worn few days. I have jewelry from other stores and have never had this issue. I would not buy hoops from Mejuri again. Waste of money. read more

I am not sure why they got such bad reviews, but I had a good time here and the service was supreme. And the jewelry god must be around me today bc I got so many cute pieces here. I ordered a necklace online from this place a long time ago and think their quality is good for the price and went to visit their melrose location before, but that time didn't get anything. They offer more affordable pieces and solid gold/white gold or Diamond pieces too. read more

Mejuri Abbot Kinney - Jewelry Near Me - Venice, California

I've been buying from their website for years and I'm glad they finally have a physical store/showroom here in the LA region. While it was small, I loved being able to physically try their jewelry or just see them in person. All the employees were also very nice and informative. I ended up buying a ring online. read more

Mejuri Abbot Kinney - Jewelry Near Me - Venice, California

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My kids bought me a $300 delicate bracelet at the Abbott Kinney store and it broke and I could find the tiny piece. I went in and spoke with Gabrielle the manager and she said contact customer service which I did and they gave me the "boilerplate" message of we can't do anything if it's broken. I have the receipt and find this so frustrating. After reading other reviews, I see that it's not just me. It's sad that my kids were duped into buying me this piece of jewelry that just broke in like two weeks. Also, sad that the sales person didn't inform them that these pieces are not sturdy at all. Never buy from them. Terrible how they treat their customers and dupe little kids. read more

A disappointing day today at Mejuri. While one cannot deny the high-quality pieces that this establishment sells, it lacks in quality customer service. The security guard, the first face a customer sees, is highly disrespectful and insensitive to the concerns of Mejuri's faithful customers. Rather than showing equality to all, the security guard takes preference in certain groups of people, allowing for people or groups of people to enter before those who have been patiently waiting to go inside. When confronted, the security guard is lost for words, saying that he will not speak to us. We arrived at Mejuri and was told to wait outside by the security guard . Reasonable . A girl walks up 2 minutes later and tells the security guard she's meeting someone inside . He lets her go in . We watch as this girl meets NO ONE inside and is walking around browsing.. two more people walk out and we are not let inside ... 2 more girls walk up and tell the guard they're meeting someone inside ..... yeah so three people let in before us when we had been there waiting in the HEAT . We are finally let in . We make a PURCHASE and ironically the ladies that were let in before us did not make one ...... it honestly ruined the whole experience for us . We had to browse around pretty upset . Mejuri please hire more adequate security ... read more

This company does not honor its cancellation policy. I ordered a Layered Opal Necklace on December 11 that was supposed to be delivered within a week. I received an email from Merjuri on December 19 saying that because of an "inventory error", it would not be shipped until January 3 at the earliest, but that I could cancel and receive a refund. less than 12 hours later (December 20) I had a chat conversation requesting a refund. After a long delay, I received a response from the chat only that I could no longer cancel because the order was now "being processed". I tried to text and email, but got no response, and the customer service number does not work. I will never buy from this company again, and I suggest no one else do so. read more

Love the store, customer service was sub par. I bought a ring & needed to bring it back because the gemstone was flawed, they gave me no issues. Security makes you feel weird, but if you can ignore the energy that they're waiting for everyone to start robbing them, it's good. read more

I got my 2nd helix piercing today (I now have 8 piercings total) and this was least painful piercing! Charlie was AMAZING - very patient and SKILLFUL. Was totally expecting more pain from memory of first helix piercing, but it actually hurt less than a lobe piercing!!! Was worth the drive from Long Beach to Venice for the skilled piercing and the jewelry. Since I'll have this earring in for a year, I wanted it to be something pretty and worth the money. I find the jewelry at piercing studios to be overpriced and ugly. I should have come to Mejuri for all my piercings. read more

I hate to make situations racial, but being the only people of color in the store you can blatantly see the difference in treatment based off your race. we were not acknowledged coming in, the security didn't open the door for us as he did the other shoppers of caucasian backgrounds, and we were eyed and followed around the store. The security, who is made to stand outside the store, followed us inside and locked eyes with each of us as we briefly walked through the store. the store was occupied yet we were constantly questioned, looked at, and followed around. Will literally never step foot in this store and will absolutely be spreading the word. read more

While the staff inside was quite nice when we finally got in there, the security guard outside could not have be more unkind. My experience was very similar to that of the previous reviewer, Cyn F - and by the time I got into the store (in which I did make a purchase), I was quite upset and it really ruined the experience. I don't think that a security guard should nearly reduce me to tears for just trying to enter a jewelry store, and I should not be yelled at for asking about the wait. read more

I contacted the Customer Experience team as Mejuri recommended and got a boilerplate response. They also refused to let me post a review on the Mejuri website. They do not disclose this on the website, but website reviews are only allowed 30 days after purchase. This is quite deceptive for consumers who are looking to purchase long-lasting jewelry and looking for reviews of those items. read more

A truly exciting and fun shopping experience - all made possible by Benji! Super kind, informative, and offered a variety of options for earring combinations. Thanks Benji!! read more

Super rude security guard . They opened at a 11... I tried to go at that time he rudely brushed me off and wouldn't open the door. Tried again 10 mins later and got the same rudeness . Even if they aren't ready there is a way to handle it better. read more

Love this shop. The entire space is stunning and laid out in a very customer friendly way. All of the store employees are so friendly, stylish, and knowledgeable, so it was easy to lean on them for suggestions (I was shopping for gifts.) Everything was so beautiful that I ended up buying myself a special piece! I'll definitely be back. Love this store so much. read more

Ruby introduced me to Mejuri and helped me find some amazing pieces! I had never heard of this company, which originated in Canada. I was able to get in right away but I noticed there was a line outside on Abbot Kinney. The designs and quality are awesome, plenty of options to choose from in-store. The store was super cute! Ruby was incredibly helpful and has great taste. It was honestly so fun to go in! read more

Bogus staff that don't even know the return policy of its own store. Came here to return an engagement ring. Online store policy CLEARLY does not exclude this item as is illegible for return. Staff told me that engagement rings were not returnable. So now, I need to waste my time tomorrow, waste my gas because the staff is either too incompetent or too indolent to perform their contractual job duties. Jokers. read more

So this is second time I've tried to go into this store. Beware the security manning the door is rude AF and they act like you have to wait in line. Sir this is NOT Cartier. it's also more the rude tone and immediate blocking that was such a turn off. The store was NOT FULL, and did not give me a reason as to why I cannot go inside. But let me tell you is was full of YT ppl so do what you will what that. ironically enough my SA at VCA calls me right after and tells me all 3 of my pieces are ready for pick up LOL, right while I'm at the store! all that negative energy for gold plated jewelry. read more

Gabby and Kate were amazing. They were so accommodating and made my week. I was in a major time crunch and they were able to assist me even when I arrived just after store closing. Without their help I would have had to drive across town another day. Truly great service, anyone would be lucky to have their assistance! read more

First time buying something from this company and was pleasantly surprised. The staff at this location was personable and the jewelry selection is amazing. First purchased 1 item and then came back the following week and ended up getting 3 more! I think it's wonderful they offer gold vermeil and real gold options. This is a fabulous place to pick out a gift or just a little something for yourself. read more

Wow, such an amazing and helpful team! I bought a ring a couple of years ago and it started to bend and I asked them if they could bend it back into shape for me. They gave me an exchange and I got a brand new ring! 10/10 customer service and company! read more

Super friendly and helpful staff! I came in to browse and ended up purchasing 3 items. If you have questions about anything, the employees are more than happy to help you look up order information. Highly recommend! read more

i had such an amazing experience here with the best customer service. the workers were so helpful and sweet