My recent experience with Advanced Radiology Consultants has been extremely disappointing due to…read moretheir current scheduling and insurance verification process. Before staff will even answer basic questions or assist with scheduling, callers are required to locate their insurance card and provide a verification reference number--every single time. This applies even if the patient has already been seen and the information is already on file. This policy creates an unnecessary barrier for patients and caregivers who are simply trying to coordinate medical care. Most healthcare offices maintain insurance information on file and update it when needed. Requiring patients to repeatedly produce the same details before even having a conversation is inefficient and not patient-centered. As someone coordinating care for a parent living with Parkinson's disease and significant mobility limitations, this process is especially problematic. When managing appointments for individuals with serious health conditions, the focus should be on facilitating care--not adding administrative obstacles just to speak with a staff member. With an aging population and increasing healthcare needs--particularly among baby boomers--systems like this will only create more frustration for patients and their families. I strongly encourage Advanced Radiology leadership to reevaluate this policy and implement a process that prioritizes accessibility, common sense, and patient care. sincerely, David Vizcarrondo

Welcome to Advanced Radiology Consultants, the premier provider of radiation, rudeness, and…read morerepugnant staff. A place where your anxiety about potentially negative findings increases exponentially as you step through the door. If there were a geiger-counter type device that could measure background hostility levels, it would begin squealing the moment you met your caregiver. When your appointment is over you will ask yourself whether the staff hate their jobs or hate you. In summary, this is an awful place.

Griffin open MRI department drop the ball dealing with me first thing scheduling was all off. They…read moretold me one day when I got there. It was supposed to be a different date so I left. I was chased up in the parking lot, to say they can fit me in .let you know why I am complaining I have Anxiety and claustrophobic so I cannot just go here safely. I was under medication left the property because I wasn't feeling good about coming back.called me back an hour later I really wanted this MRI done, when I should've never went because the medication that I was on wore off, the staff was very confused and when they got me there, they was in a big rush to get me in and out no compassion on what I was going through do not recommend this for anyone who has claustrophobic or anxiety and small places

I had a Cat Scan taken at this facility on January 3, 2025 and as of today (1/9/25) have been…read morewaiting for a week to get the results. My doctor has called twice and yet he can't get results. I had heard from others that delays of this type, and worst, are the norm at this facility. Totally unacceptable.

Besides the person at the Cech encounter being bland, the rest of the staff was very welcoming and…read moreinviting. The Anesthesiologist, who performed my injection was very friendly and an excellent job. The nursing staff and their radiology tech in the back were also fantastic. I definitely would return if I needed a procedure or imaging.

Place is awful. Took 3 weeks to get test results. I was informed AFTER i had the test that the…read moreradiologist who reviewed the results was away in Europe.

Ran 50 minutes late. Took me to change and left alone with no instruction for 30 minutes. Finally…read morewaved down a technician explained I'm going to be late getting back to work if I don't start the mri soon. Told they'll be done in another 10 minutes. See they laughing and chatting with person before me. Took 20 minutes. I was at the point of having to leave without getting my imaging which needs to be done at a very specific timing a 4-7 days after a certain function in order to get the images needed. Explained that if I don't get done in time to get back to work I have to wait another month to be in the correct time frame to try again. I kept places running late when I asked multiple times and no one will tell me anything and then daughter and have a great time when they know that they've significantly cut into your appointment. It's unacceptable.

Disorganized, rude front desk (what else is new?) No privacy in the waiting room, info can be heard…read moreby people waiting. Deficient final report. Don't use them, they are incompetent. Go somewhere else. Now I have had two bad experiences with ARC. Sorry I went back.

********** IF I COULD GIVE NRC 10 STARS I WOULD!!! **********…read more I am a senior who has been to dozens of doctors and and medical centers during my lifetime. Some were OK, while others were awful! By far, having my mammogram performed by Norwalk Radiology Consultants was the BEST experience I ever received. To begin when I called to schedule my appointment, a PERSON [Melissa] answered the phone. I mentioned that I did not have a mammogram in over 10 years. We discussed my Medicare insurance. I was informed a mammogram screening would be covered but that an ultrasound, if I wanted one, involved a fee since Medicare no longer covered it as part of a routine screening. I opted for the mammogram screening without the ultrasound. NRC immediately sent a thank you email to me for booking my appointment with them. They provided me with an electronic medical record release form that I forwarded to my prior radiologist. When I arrived for my October appointment, Trea and Erica warmly greeted me. I simply handed my driver license and insurance cards and I was set! No reams of paper nor e-forms to fill out. Rather I was handed a beautiful pink insulated tote bag. How very nice indeed! After a very brief wait (I arrived early for my appointment), Liza walked me to my private dressing room and then I went for my mammogram. Although my appointment was on a Monday afternoon, NRC called my home the following day at 8:59AM with my results. Wow, what service! In addition, my results were sent to my PCP. Super !!! When I arrived home, I turned on my computer and was pleasantly surprised to receive another "thank you" email for my visit. Finally, a hard copy of my report was received in the mail within 3 days. ========================================================= Ladies, if you are searching for a warm wonderful staff to perform your mammogram please call Norwalk Radiology Consultants, 203-276-4311 and set up your appointment. You will be so glad that you did! Indeed I am happy I came here. NOTE: the address is 148 East Avenue, Suite IM on the First floor ========================================================= Their website states: "Our professional staff serves patients with respect and compassion. Each member of Norwalk Radiology Consultants is committed to providing individualized attention to your specific exam needs, every step of the way." Thank you to the outstanding NRC staff: Trea Needham, Erica Davis, Liza Benetiz, Dr. Culver, and Office Manager Pooja Soni for providing me with an exceptionally warm and professional experience every step of the way! I look forward to returning to NRC for my next mammogram and I already told my friends about by visit.

5 stars for the imaging staff 1 star for the administration…read more Expect to wait 2 days to get your mammogram results

Nobody wants to go to a doctor, and surely even fewer people want to go to a radiology group. Had…read moreto have the use of their services several times in the past three months, and really dreaded the visit. Parking was fine, free, and ample. Good start. On a hinky intersection so be careful getting there. Staff was not the most welcoming, but passable, despite the sliding glass (aka unfriendly) border wall separating them from us. The front desk/wall process did not take long once you got thru. Wich can take awhile. Typical depressing wall decor and paint job. But in each case the staff seemed to be on top of things, and didn't make you wait more than 15 minutes. Maybe it was just my timing. Inside the offices, staff were nice, accommodating, pleasant, and didn't waste your time. If you need to use the rest room, they'll give you the jailer's key that get yous into the bathroom in the hallway (which is otherwise locked).

if your looking for a cure to what ails you and not just symptom management, dr breiner is a must…read moredo !! he is an integral part of an intricate grape vine.

From the owner: Acupuncture Anti-Aging Therapies…read moreChinese Medicine Clinical Nutrition Colon-Hydrotherapy Detoxification EEG Neurofeeback Energy Medicine Far Infared Sauna Women's Health Functional/Integrative Medicine High Altitude Contrast Training Hyperbaric Oxygen Ionic Footbath Massage Metabolic-Typing Photo-Therapy Viseral Manual Therapy

Who gives five stars for an appointment to get blood drawn? It sounds crazy, especially coming from…read moreme, the person who's so deeply terrified of doctors that it took a full 8 years to elapse before it seemed reasonable to schedule a routine checkup. So, here am I, in need of blood work and dreading the date like it was my own funeral. While it did take 30 minutes for me to be seen, I was so utterly paralyzed with fear that I could have probably sat for half a day without noticing. I warned my phlebotomist right away that I wasn't going to be an easy case, but she was wholly unperturbed. Down the hall we went, to a room with a reclining chair to catch me in case I should faint, although I'm relieved to report that it was ultimately unnecessary. It took only one jab, and it didn't even bruise, days later- A small miracle since my skin is whiter than a sheet of computer paper. The technician even went out to reassure my escort that I was taking so long because I had died, but because I was using the bathroom afterwards. I deeply regret not getting her name; I'm so grateful for her skill and geniune kindness.

I am bummed because I have been a loyal patient of this location for years. The technician I…read moreusually have is efficient, kind and smooth. Today, I had a technical error take place and my appt was removed. I explained to another tech I had checked in by phone from home in time- that I added myself to the waitlist after the cut off because the screen did not have my name. Other patients and I are blown away they would not just take me and make a one time exception- and instead they kept pushing back, "called a supervisor" and said I had to wait. Horrible customer service- a smart place would have just helped me considering my long time history. I get not wanting people to abuse the system, this was a unique situation. I will be going to the Black Rock location (with much higher ratings) moving forward!

This is my first time at this facility. I have been to their Trumbull location in the past. This…read moreplace is closer to home so obviously it is way more convenient for me. Both times I have been here I have been treated very professionally. The check in process is quick and efficient. The physical therapist who has been assigned to me is excellent. Matt take the time to listen and explain what is going on. My shoulder has improved since I have been taking therapy. He has stretched and massaged my shoulder and it feels better. In addition he has shown me a series of exercises and stretches which work my shoulder at different angles. I look forward to my next appointment.

The best orthopaedic practice around. Dr. Redler is the 'goat' of orthopaedic doctors/surgeons…read more Practice has top shelf doctors for joint replacements (knee) and an upcoming shoulder replacement as well as fixing my broken neck. More than 30 years and 9 surgeries, soon to be 10...............................nuff said.

My doctor ordered an MRI over a month ago and when I didn't hear from them in a few days, I called…read morethem to check on the referral. Which they said they had and would call me back for an appointment. 10 days later I called again and they said they had the referral but were too busy to submit it to my insurance and it would be done "eventually" 2 weeks after the referral was sent I called my insurance company, who told me they don't have anything for an MRI authorization! It is now a month later & I still haven't heard from them.

I received a call yesterday for a referral to make an appointment for an ultrasound I was told my…read moreappointment was at 845 Am and that I'd receive a text message repeating all the information I was told. I in fact did not receive a text message. I arrived to my appointment at 845 Am in the Trumbull location coming from West haven just for them to act like I was aware that I was 15 minutes late. I walked up to the window and told them my name and the two receptionists started talking to each-other saying " you should call". The other receptionist called, got off the phone and asked me if I wanted to reschedule. None of which did she tell me I was late to my appointment or did I receive a call that I was late for my appointment. Very unprofessional and for someone in the healthcare field, absolutely no patient empathy what so ever which is sad considering your dealing with people all day. I have never been this upset from an appointment ever.