My recent experience with Advanced Radiology Consultants has been extremely disappointing due to…read moretheir current scheduling and insurance verification process. Before staff will even answer basic questions or assist with scheduling, callers are required to locate their insurance card and provide a verification reference number--every single time. This applies even if the patient has already been seen and the information is already on file. This policy creates an unnecessary barrier for patients and caregivers who are simply trying to coordinate medical care. Most healthcare offices maintain insurance information on file and update it when needed. Requiring patients to repeatedly produce the same details before even having a conversation is inefficient and not patient-centered. As someone coordinating care for a parent living with Parkinson's disease and significant mobility limitations, this process is especially problematic. When managing appointments for individuals with serious health conditions, the focus should be on facilitating care--not adding administrative obstacles just to speak with a staff member. With an aging population and increasing healthcare needs--particularly among baby boomers--systems like this will only create more frustration for patients and their families. I strongly encourage Advanced Radiology leadership to reevaluate this policy and implement a process that prioritizes accessibility, common sense, and patient care. sincerely, David Vizcarrondo

Welcome to Advanced Radiology Consultants, the premier provider of radiation, rudeness, and…read morerepugnant staff. A place where your anxiety about potentially negative findings increases exponentially as you step through the door. If there were a geiger-counter type device that could measure background hostility levels, it would begin squealing the moment you met your caregiver. When your appointment is over you will ask yourself whether the staff hate their jobs or hate you. In summary, this is an awful place.

Nobody wants to go to a doctor, and surely even fewer people want to go to a radiology group. Had…read moreto have the use of their services several times in the past three months, and really dreaded the visit. Parking was fine, free, and ample. Good start. On a hinky intersection so be careful getting there. Staff was not the most welcoming, but passable, despite the sliding glass (aka unfriendly) border wall separating them from us. The front desk/wall process did not take long once you got thru. Wich can take awhile. Typical depressing wall decor and paint job. But in each case the staff seemed to be on top of things, and didn't make you wait more than 15 minutes. Maybe it was just my timing. Inside the offices, staff were nice, accommodating, pleasant, and didn't waste your time. If you need to use the rest room, they'll give you the jailer's key that get yous into the bathroom in the hallway (which is otherwise locked).

My doctor ordered an MRI over a month ago and when I didn't hear from them in a few days, I called…read morethem to check on the referral. Which they said they had and would call me back for an appointment. 10 days later I called again and they said they had the referral but were too busy to submit it to my insurance and it would be done "eventually" 2 weeks after the referral was sent I called my insurance company, who told me they don't have anything for an MRI authorization! It is now a month later & I still haven't heard from them.

I received a call yesterday for a referral to make an appointment for an ultrasound I was told my…read moreappointment was at 845 Am and that I'd receive a text message repeating all the information I was told. I in fact did not receive a text message. I arrived to my appointment at 845 Am in the Trumbull location coming from West haven just for them to act like I was aware that I was 15 minutes late. I walked up to the window and told them my name and the two receptionists started talking to each-other saying " you should call". The other receptionist called, got off the phone and asked me if I wanted to reschedule. None of which did she tell me I was late to my appointment or did I receive a call that I was late for my appointment. Very unprofessional and for someone in the healthcare field, absolutely no patient empathy what so ever which is sad considering your dealing with people all day. I have never been this upset from an appointment ever.

Beginning with valet parking and straight through service to the radiology department where the…read moreassistant has all your records on computer from the "check-in" call i received from St. Vincent's earlier that day. The service was prompt - in and out within an hour and 15 minutes - staff friendly and most important, St. Vs is the area low cost provider at just under $400 for "technical, professional and facility" charges. This compares with over $1000 at advanced radiology as quoted this October 2019.

********** IF I COULD GIVE NRC 10 STARS I WOULD!!! **********…read more I am a senior who has been to dozens of doctors and and medical centers during my lifetime. Some were OK, while others were awful! By far, having my mammogram performed by Norwalk Radiology Consultants was the BEST experience I ever received. To begin when I called to schedule my appointment, a PERSON [Melissa] answered the phone. I mentioned that I did not have a mammogram in over 10 years. We discussed my Medicare insurance. I was informed a mammogram screening would be covered but that an ultrasound, if I wanted one, involved a fee since Medicare no longer covered it as part of a routine screening. I opted for the mammogram screening without the ultrasound. NRC immediately sent a thank you email to me for booking my appointment with them. They provided me with an electronic medical record release form that I forwarded to my prior radiologist. When I arrived for my October appointment, Trea and Erica warmly greeted me. I simply handed my driver license and insurance cards and I was set! No reams of paper nor e-forms to fill out. Rather I was handed a beautiful pink insulated tote bag. How very nice indeed! After a very brief wait (I arrived early for my appointment), Liza walked me to my private dressing room and then I went for my mammogram. Although my appointment was on a Monday afternoon, NRC called my home the following day at 8:59AM with my results. Wow, what service! In addition, my results were sent to my PCP. Super !!! When I arrived home, I turned on my computer and was pleasantly surprised to receive another "thank you" email for my visit. Finally, a hard copy of my report was received in the mail within 3 days. ========================================================= Ladies, if you are searching for a warm wonderful staff to perform your mammogram please call Norwalk Radiology Consultants, 203-276-4311 and set up your appointment. You will be so glad that you did! Indeed I am happy I came here. NOTE: the address is 148 East Avenue, Suite IM on the First floor ========================================================= Their website states: "Our professional staff serves patients with respect and compassion. Each member of Norwalk Radiology Consultants is committed to providing individualized attention to your specific exam needs, every step of the way." Thank you to the outstanding NRC staff: Trea Needham, Erica Davis, Liza Benetiz, Dr. Culver, and Office Manager Pooja Soni for providing me with an exceptionally warm and professional experience every step of the way! I look forward to returning to NRC for my next mammogram and I already told my friends about by visit.

I had a ct brain on 9/10/2024 at noon and the nurse and the technician administering the scan were…read moreboth exceptional. They were very kind and efficient. I tried to leave a review before I left but was told to do it online.

Kathy performed my mammogram and Dori performed my ultrasound. Both went above and beyond in their…read moreprofessionalism but most importantly in their ability to calm my anxiety. They took a gentle and compassionate approach. Both Kathy and Dori helped make these anxiety provoking exams less frightening with their empathetic approach! Thank you both!

Outstanding medical care provided to me by Ms. Caitlin Owoo - an ultrasound technician…read more She impressed me as being highly professional, dedicated, and caring. In addition to her enthusiasm and efficiency, her gracious disposition above all helped greatly in offering me a remarkable experience. I believe Caitlin represents the best of what Nuvance Health is about - commitment to excellence.

My college aged daughter reserved a spot online today, adding her insurance information to…read moreregister. She paid for an uber from campus, checked in and waited in the waiting room for over 45 mins. When she approached the desk to check on wait times, she was told "Oh, we don't take your insurance anymore. We'll cancel your copay. You can just leave." This very sick young woman left in tears. Unacceptable to let her sit right in front of you for almost an hour and not tell her she could not be seen. Outrageous, callous front desk behavior. Strongly suggest you go somewhere else.

They were close to my home. I was very sick. They took me right in and quickly diagnosed my…read moreproblem. Quality of care excellent. The office staff extremely helpful. Type of care was diagnostic and once they knew my problem they prescribed Rx to make it go away! They are my go to emergency. Best to check out services before you need them. There are services they cannot offer.