I called Summers because we needed a fairly simple plumbing repair and because there was an online…read morecoupon. The plumber fixed the issue, then encouraged us to consider purchasing a maintenance package, which would cut the price of that service call as well as future calls and would discount the cost of any repairs and supplies. Most importantly, he said, the company would come to our house three times a year to evaluate, maintain, and repair any issues with with plumbing and HVAC. We usually avoid warranty and service packages, so I wasn't sure whether my husband would agree to it. But, the plumber said he could set up the maintenance plan, then cancel it if my husband opposed the idea. We went ahead and purchased the maintenance plan. Today was the first maintenance visit, and the HVAC guy disassembled our furnace and outside AC unit, pointed out potential problems, and advised me on whether there were major issues or whether we could wait on replacement. He also replaced the filter on the furnace, going to the trouble of finding us a less expensive version of the usual model. He spent well over 2 hours working on and cleaning our units. The company seems very committed to good service. They call to confirm the appointment, show up when they say they will, and cover their shoes with these funny little slipper-things before they come in the house. The office also calls with a follow up survey and asks whether the technician arrived on time, covered his feet, etc. They only fault I could find was that I was expecting a plumbing evaluation today, not an HVAC. I don't know where that miscommunication happened, but it wasn't a big deal to me. I figured that Summers was a national company with franchises, because they're pretty slick with branding. As it turns out, they are local to central Indiana but have several branch offices.

They offered a FREE estimate, theb they came out and charged a $99 diagnostic fee before they sent…read moretheir estimate that was 4X higher than everyone else. Avoid at all costs!!!! They will screw you!!!

Completely unprofessional company and I'll never be doing business with them again. We originally…read morecalled them out to clean out the sewer line and they were swearing and cussing the entire time and at the end of it they did not get the job done and they ended up dropping our sewer cleanout plug into the pipe. They LIED saying they'd be unable to fish out the cap, forced us to pay for the cost of a backhoe that was completely unnecessary, destroyed the yard, and spent three hours fishing out the cap. We're stuck with a paent for over a thousand dollars for a job they did nothing to complete. I'm completely disgusted with all involved especially their plumber Bart Cantrell and their owner Seth. Never use this company. Seth threatened to put a lein on the house if we don't pay for the backhoe that was unneeded. No real work was done. They should've stuck to what they know (HVAC) instead of hiring 3rd party unprofessional bums off the side of the road to claim they can do plumbing too.

I had a guy come out to fix our blower. He said that there was no way to fix it & I needed a whole…read morenew $10,000 system. Had two other companies come out and quoted at $300-$500. Ended up getting it fixed from another company for $299.

When our refrigerator's ice maker quit working, a friend referred me to Hoppie's Refrigeration. He…read moresaid they were the best in town and their team proved him to be right. From Avis' personable and professional handling of my call to schedule a prompt service appointment through to the completion of the repair by Mike, Hoppie's tech, Hoppie's provided us with 5-Star service at a reasonable price. Mike, as friendly as Avis, called 1/2 hour prior to the scheduled appt. to advise me he was en route and he arrived on schedule. He quickly diagnosed the problem, both showed and explained to me what was wrong and promptly replaced the defective part in less than 30 minutes. Kudo's to the Hoppie's team for providing 1st class customer service!

There needs to be a 0 star option for this company. They SUCK at communicating and never answer i…read morehave called 8 times in the past 3 days and left voicemails as well they have came 2-3 times and the washer is still not fixed and they do not communicate about what they are doing to your appliances

Our a/c suddenly stopped working Friday late afternoon in the middle of the heat wave. After…read moresuffering through a weekend we called Alpha Air on Monday morning based on the good reviews and that he was local. We were very pleased by Brad's professional and courteous immediate response. He came within two hours. He diagnosed the broken part, replaced it, and charged us a reasonable fee. I asked him about the one negative reviewer and he explained how that review has been re-submitted each year for five years and sometimes under a different name. It was in a distant city, he did it as a favor, and there wasn't anything he could have done to please that customer. I trust Brad on that one. Don't hesitate to call on Alpha Air and I am confident you will be pleased.

Excellent service. Quick response and very helpful and friendly Tech. (Andy)…read moreCalled on Memorial Day and they arrived within the hour. Fixed my problem and the cost was minimal.

Excellent service knowledgeable quick and easy. Work was professional and above and beyond. Plus…read morecost was $25 bucks lower than the other company who didn't fix the issue. I definitely recommend

2 awesome guys came out to my house yesterday and fixed my baseboard heaters. They showed up with…read moremasks on and were extremely careful! They were also super nice and caring, and really helpful! I didn't catch their names, but I would thank them over and over again. They explained in detail what went wrong and exactly how to prevent it from happening again. So thankful for them!

The staff here is great. They have all been around the plumbing and heating business long enough…read moreto know more than most sales people. They are helpful and courteous. They sell name brand fixtures.

From the owner: Call for all your plumbing needsread more

Griffin Hall from Good Guys HVAC, during a previous repair, noticed a dangerous issue with the main…read moregas line to my furnace. He observed there was a lot of offset tension on the gas line connection to the furnace due its improper installation when the furnace was originally installed. He used a flexible gas line connector to alleviate the issue (see photo) and was very meticulous to ensure the new pipe had no leaks. Furthermore, he applied additional stabilizers to ensure the pipe was properly secured. I certainly appreciate his attention to detail and his outstanding professionalism to make my furnace safer and more efficient. Griffin Halls demonstrated superior skills and willingness to go the extra distance to help his customers brings great credit upon himself and the Good Guys HVAC company. Others would do well to emulate his attitude. There is no doubt who I will call in the future for HVAC service.

Super friendly, and when our air went out they came in and replaced it (and the furnace) in less…read morethan a day. They were super responsive to all of my questions (and I had many) via text. Pricing was on par with their competitors. I priced out three companies and was happy I ended up with Good Guys!

Mr Simpson returned my call in a weekend, diagnosed the problem and has us fixed Monday before Noon…read moreat a very reasonable rate.

We wouldn't let anyone else work on our heating or a/c. If it can be repaired, Rich will repair it…read moreand he will tell you the truth in addition to knowing all anyone needs to know about the subject, based on many years experience. We had a well-known company come in to check out one of our a/c units. My father who was 92 at the time and knew a lot about these things, suggested it might be the capacitor. The guy said "no, you need a whole new unit" and priced it at $2700 and said it would last a few years. I deferred him and called a friend whose brother was a commercial heating and a/c man who found it was the capacitor and replaced it for $131.00. That was a blessing but he doesn't do residential so we were in a quandary. I turned in the other company to Angie's List and told all my clients what they'd done. Then we met Rich Simpson and have never looked back. He could easily have told us some story when our compressor went out but he just found the problem and sorted it in no time at low expense. He also helped a client whose husband was dying of cancer and was told by someone she called in she needed a new water heater and her system totally needed updating and it was going to be a few Thousand!!!!!! She was in a panic and not used to dealing with these things. I told her to call Rich and she didn't need to change anything; it just needed a small repair. If you want to be handled with integrity, call Rich. All the others that I know of, supplement their paychecks by selling you components or VERY expensive equipment you may or may not need and many of us wouldn't be the wiser. Long may Rich live and remain in business!!!!!!!!!