I consistently experience excellent service at this Waxxpot location; I came here after having less…read moresatisfactory experiences at another business, and I was so impressed by the difference in professionalism, comfort, etc. Friendly and accommodating; they are always good about helping you reschedule if needed if you call ahead. Would recommend.

Madison is so consistent, professional, and friendly which makes the appointment smooth!read more

I decided to treat myself for my birthday with an eyebrow wax. I had great service and felt…read morewelcomed by the person servicing me.

I just recently started getting a brazilian and Alexandra is really good at it. She makes you feel…read morecomfortable and talks you through it which has always been beneficial to me. I've had bad experiences getting a brazilian when I used to go to waxxpot but I eventually switched over to european wax center and it's a better experience. If your thinking about going here to get a wax, you should for sure book with Alexandra. She's so sweet and is great at what she does!

I ordered a gift card, was charged for the gift card but never received it. I called and texted to…read moretry to figure out what happened but they never called or emailed me back.

...and this is how you pamper your skin. The microdermabrasion facial was much needed. Charmaine…read morewas wonderful and help me select what add-ons would be ideal for my skin. She asked my favorite question: what results are you trying to achieve? love it!

This spot could easily be renamed: "Alvera Body Wrap & Wellness Spa-aaah!"…read more Excellent firm pressure massage by Karen. Great, relaxing vibe and she's very responsive to... well, everything. You want the table a little warmer/ cooler? Got it. Want to lighten the pressure in certain areas? Sure, no problem! Curious about how 'x' pain connects to 'y' limb? You'll get an accurate, thoughtful response. Lights lower, music softer? She's on it. No stress added that I arrived a couple minutes late. She apparently had time, so she tacked those couple minutes on to the end and I got as many minutes as I actually paid for - that's always super appreciated! It would be nice if the room was a little more soundproofed or located further back in the building away from the road; I could hear lunch hour traffic rushing by on the street about 20 yd away. But other than that, this was a great massage, and I've had plenty over the decades. A lot of therapists these days slop through the motions, but Karen really has a pinpoint, accurate understanding of the human body and I give her full props for 90 minutes of targeted, firm pressure body work. Me having slightly arthritic hands, I greatly appreciate her stamina! I left the appointment, amazed with an amount of flexibility in my neck and shoulders I haven't felt in probably 10 years. My 82 yo mom loves it here, too. There's a plethora of skilled service providers and lots of face, body, general wellness treatments to choose from.

Gifted a massage to my husband for his birthday. He said the service was absolutely excellent! The…read moreplace had a great ambience to it very relaxing. I look forward to going back another time for treatment myself.

Subject: Formal Complaint Regarding Repeated Policy Violations and Unprofessional Conduct…read moreLocation: European Wax Center - Easton To Whom It May Concern, I am writing to formally express my concern and disappointment regarding repeated unprofessional experiences at the European Wax Center location in Easton. These incidents demonstrate a pattern of behavior that is inconsistent with your company's stated policies and expected standards of customer service. Incident 1 - on 1/3/26 : Denial of Service Within the Grace Period On my most recent visit, I arrived four (4) minutes late for my appointment. According to European Wax Center's clearly stated policy, clients are allowed a nine (9) minute grace period. Despite being well within this timeframe, I was informed by two front desk staff members that my wax specialist had decided not to take me back and that I would need to reschedule. This was presented to me as a discretionary decision rather than a policy-based one. This is not the first time this has happened to me at this location, which suggests a recurring disregard for corporate policy rather than an isolated misunderstanding. Incident 2 - Closure Without Proper Notice (12/22/25) On December 22, 2025, I arrived for a scheduled appointment only to find the salon completely unattended. The doors were locked, and no staff were present. A handwritten note was posted stating that the salon was closed due to a fire, along with a non-working phone number. There was no advance notification, no follow-up communication, and no legitimate way to verify or address the situation at the time. This lack of professionalism, transparency, and accountability is unacceptable for a national brand. Ongoing Pattern of Poor Management The Easton location has developed a notoriously poor reputation for this type of conduct, impacting numerous customers--not just myself. Repeated cancellations, selective enforcement of policies, and lack of basic customer communication raise serious concerns about management oversight and franchise compliance. Unfortunately, these practices help explain why so many European Wax Center locations are reportedly struggling or closing. I am requesting that corporate leadership: 1. Investigate the Easton location's management and policy enforcement 2. Ensure that corporate grace-period policies are consistently honored 3. Address the lack of communication and accountability demonstrated on 12/22/25 4. Provide a formal response outlining corrective actions I chose European Wax Center expecting consistency, professionalism, and respect for published policies. At this location, those expectations have not been met. I look forward to your response and hope that meaningful corrective action will be taken. Sincerely, SJ

This location is a prime example of why EWC is closing so many of its locations doors…read more Called to inform I'd be FIVE minutes late because of an accident my pet had. The lady on the phone said that wouldn't work, and she'd have to reschedule me if I showed up 5 minutes late. (Newsflash! Your own company website says you allow a nine minute grace period. Doctor's offices even allow a 10-15 minute grace period.) Not to mention her rude tone like I was some sort of inconvenience to her day on the phone. So- I arrive with a minute to spare- had to HAUL over there. When I step in the doors, no "hello!"- just 8 staff members standing behind the counter staring directly at me. It was uncanny. I walk up, get checked in and my waxer comes out to take me back. My waxer was nice- however the pushy-ness of these people is insane. Every conversation topic led back to something like "this is why you should buy our -- & ----!" And that is SO annoying. No, I don't want to buy your $60 "hair growth minimizer", no matter how many times you tell me it's going to give me "amazing" results. Have you guys ever considered some clients CANT use these products? Probably not, since it doesn't seem like you don't care about your customers at all. After my wax, (which was speedy & fine,) I went to get checked out. Then I had to listen to the 10 minute speech on their packages worth $500-$800. ‍ This EWC has made me decide I will NEVER support their company again. Will only be using private waxers from now on.

My service was very professional, quick, and all my questions were answered properly! I feel…read moreconfident going to Bahia. I am sure they will help me to achieve my hopes and goals. I strongly recommend Bahia clinic to everyone!

Nothing really impressive. Came here with a groupon for a microdermabrasion. I'm not sure if it was…read morebecause I had the groupon or because I was the last client for the day, but I felt like my facial was very rushed. The micro part lasted maybe 2minutes, and that's being generous. The esthetician was very nice, the place was clean and they use dermalogica products. Maybe because I'm an esthetician myself I have high standards or maybe it was the groupon but I don't have the desire to return and for someone expecting a real microdermabrasion, this place probably isn't for you.

I love this EWC so much. After experiencing a few different locations around Columbus, this one…read moretruly is the best. Everyone is so nice and compassionate, you can't help but feel welcome right when you walk in! I highly recommend Gina! I have been going to Gina for almost three years and plan to keep going to her for many more! Gina is incredibly kind and very personable. During my first appointment I was so nervous, but Gina made me feel so at ease. She talks with you like a friend who has known you for forever and it is so comforting. Gina is not only super friendly, but her work is amazing! Every time I leave I am always really happy with how the appointment went. Gina is also really knowledgeable and helpful when it comes to how to care for your skin in between appointments! I will never go to anyone else! Thank you, Gina

Anita is amazing! So kind and professional. I am definitely coming here from now on. Highly…read morerecommend this location.

I hadn't received this type of service in about 20 years. I was very thankful for Alishia and how…read moreat ease I felt during what could be a very awkward appointment.

I haven't had a fully waxed basement in more than 20 years. I don't know what the heck I was…read morethinking getting one now, but I have a boudoir photo shoot coming up and wanted to have one less thing to worry about. My waxer was Talyne and she was amazing. So professional, calming and helped me relax right away. Going for a Brazilian wax is quite an experience. You take off everything below the waist... and then, well, they do the same. All the hair, that is. Does it hurt? That's a silly question. Of course it does. I wasn't worried about the pain, but I was a tiny bit worried about feeling awkward and uncomfortable. But, like I said, Talyne is great at what she does. I wouldn't want to be waxed by anyone else. PS I'm hooked on the Brazilian. The results are, well, a bare necessity. I'll be back in four weeks! But no, I won't be posting any pics.

I live out of state but have a monthly membership as I love the products. Normally I love getting…read morefacials and getting derma-planing. Today I was disappointed I had an appt and came from a rehearsal dinner so had makeup on. When cleansing my face she never removed all my makeup so when I left half my face is clean and the other half still has makeup. Little disappointed as now I need to go remove the rest of my makeup. I got the workout facial and wouldn't get it again for the price. She was way too gentle for it to be a workout. My face didn't feel any different from the "workout". I will say the girl did a good job with the dermaplane. Overall a decent experience but would have liked all my makeup to be removed

I had an absolutely amazing experience with my esthetician Karley! From the moment I walked in, I…read morefelt welcomed, comfortable, and completely at ease. She took the time to really understand my skin concerns and explained everything in a way that made me feel confident and informed. The treatment itself was incredibly relaxing, and I could tell they were both knowledgeable and detail-oriented. My skin has never felt so refreshed, smooth, and glowing. I also appreciated the personalized recommendations she didn't push products, but instead offered thoughtful advice tailored to my needs. What truly stood out was their professionalism and genuine care. It's clear they are passionate about what they do, and it shows in the results. I will definitely be coming back and highly recommend them to anyone looking for top-quality skincare services!

I didn't realize how poor my experience really was here until I went somewhere else. Every time I…read morewent, my comfort and satisfaction level varied widely (I went for about 6 months). I would try to book the person I had last time for some kind of consistency -- and, even though I would specifically choose appointments based on the waxing specialist listed at the time, whenever I arrived, I was just told someone else would be doing my waxing. The last time I went it was a brand new person--in fact, she said it was her first week--and the experience was incredibly painful. It made me question what kind of training she had been given. Additionally, she did a different service than what I requested! At the end, she explained she had been "distracted" and gave me what the previous customer asked for. I recently went somewhere else, and the experience was entirely different and not hardly painful at all (and yet an equivalent cost). This location would benefit from better management and training.

Like most people I'm super particular about the way my eyebrows are waxed. They are my favorite…read morefeature on my face and I freak out if they aren't perfect. In my time coming to this EWC I have seen several different women, all great. Most recently I've switched to having Marion as my regular waxer. She is so kind of careful. She listens to what you want and makes sure the results are what you expected. And let me tell you. There is never, ever going to be anything comfortable to me about spreading your legs into butterfly formation to a stranger, but somehow Marion makes that process *as painless as possible* and as non-awkward as possible. Cheers to that!